Needing help on charging my Blackberry 9800

My phone will not charge. Everytime I plug it in there is a small black plug image across the battery image in the top left corner. I have tried connecting my phone to the computer USB but that doesnt work either. A message comes up on my phone saying that it wont connect to the USB and I need to prove that the connection is turned on and not in sleep mode. I have tried several different ideas but nothing is working. This is a brand new phone and I am needing to know how to fix it before the battery completely runs out.

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.
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