Needing installation cd and quick start guide please help!!

I am attempting to help a family member find an installation CD and quick start guide for his Jukebox Zen mp3 player he has inherited from his son. He went to Best Buy where the player was purchased in 2003 and they were no help at all. Neither of us know anything about the player and desperately need help.... any help will be greatly appreciated. Thank you!!!!! =)

suzy,
First you need to identify the exact model of the player you have. You can compare your player model number against this chart from the Knowledgebase article SID0848. After that, you can download the relevant driver/software from the download section at the website under Support->Downloads.
Jason

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