Neither wireless keyboard nor wireless mouse will connect

After a power outage, Bluetooth on my IMac remains "Not available". The keyboard and mouse lights go on, then blink and then go out. I installed Yosemite, restarted, consulted these help pages, but NONE of the suggested solutions worked. In the Bluetooth pane, no devices are locatable, so set-up assistant will not work. What can I do?

If you have not tried the SMC reset, do that as a last resort to see if that may help.
Otherwise, there may be a hardware problem behind the symptom you noted...
•Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support
Troubleshooting the BlueTooth wireless component in the computer may be required.
Hopefully you have a good hard-wired USB keyboard & mouse available.
Good luck & happy computing!

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The last few days my MacPro G4, 17 ", i.o.s. 10.6.8 keeps freezing up. Neither the keyboard nor the mouse work. I have to manually shut the machine down and then start again. Any ideas???

Any suggestions would be most appreciated.. My operating system is OS X 10.6.8.

Model Name:          MacBook Pro
Model Identifier:          MacBookPro4,1
Processor Name:          Intel Core 2 Duo
Processor Speed:          2.5 GHz
Number Of Processors:          1
Total Number Of Cores:          2
L2 Cache:          6 MB
Memory:          4 GB
Bus Speed:          800 MHz
Boot ROM Version:          MBP41.00C1.B03
SMC Version (system):          1.28f3
Serial Number (system):          W88114P4YP3
Hardware UUID:          5773D60A-90A8-550D-850F-F90248A22424
Sudden Motion Sensor:
State:          Enabled
Mac OS X version 10.6.8
Hope this clarifies things. It works well for about an hour or so and then freezes up. Once it was like a screen coming down with a ticking sound. Scary! Thanks for your help.

WiReLeSs MoUsE SaYs "CoNnEcTiOn LoSt"

hey can anyone help me out...starting yesterday my wireless mouse says "CONNECTION LOST"....ever 1 or 2 minutes ......but my battery life is at 100%....please help...

Hello
To locate your problem ( mac or mouse ) if is possible , try an other mouse into your mac and try your mouse into an other mac ??
does probleme is same with othe BT peripheral , keyboard , BT file transfert ?
HTH
Pierre
PS nice apple kb article aout blueTooth
http://support.apple.com/kb/TS3048?viewlocale=en_US

Just installed Safari on PC. MS wireless mouse will not scroll on most pages; will scroll on history section of homepage. Any explanation?

Just installed Safari on Sony PC. MS wireless mouse will not scroll on most pages. But will on "History" section of homepage. Help appreciated.

Panic over. I tunes now appears to be working normally.

Wireless mouse will not work at the top of the page on ANY website while running Firefox 7.0.1

I am currently running Firefox 7.0.1 and have not had many problems until today. I have noticed that my wireless mouse will not work at the top of any website. This means I cannot log into many sites. I have also noticed that during page downloads, I have to move the mouse in order for the page to load or it just pauses. Any help would be appreciated!

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
*Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
Se also:
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

Original Wireless Mouse will not pair with computers using OSX (10.6.2)

I have two original Apple Wireless Mouses (Mice?) [Model No: A 1015 EMC No: 1938] neither of which am I able to pair with either of my Macs (Mac Pro & MacBook Pro). I believe there is some kind of incompatibility issue with these devices and the Snow Leopard OS.
When I try to set up the wireless mouse using Bluetooth Setup Assistant a connection is established, but the pairing attempt is unsuccessful. I have tried using all of the Passcode Options, but each time the pairing attempt is unsuccessful.

I am having the exact same issue. After switching batteries last week, I was no longer able to pair my original Wireless Mouse (model A1015) either. I'm also running 10.6.2 and never had this problem before.
When setting up the mouse, it does appear in the Bluetooth connection panel, correctly says "Connecting" but then stalls in the "Connected" phase and then times out with "The pairing attempt was unsuccessful".
I tried restarting my Mac and leaving the batteries out of the mouse for a day, to no avail. I just repaired my Apple Wireless Keyboard successfully, so this seems to be mouse-specific.

Wireless mouse lost connection?

i just bought a mac mini and my wireless mouse keeps going lost connection. takes about 5 minutes for it to come back then i lose it again. also have the wireless keyboard but it seems fine. how can fix this

Hello
To locate your problem ( mac or mouse ) if is possible , try an other mouse into your mac and try your mouse into an other mac ??
does probleme is same with othe BT peripheral , keyboard , BT file transfert ?
HTH
Pierre
PS nice apple kb article aout blueTooth
http://support.apple.com/kb/TS3048?viewlocale=en_US

Officejet not able to connect with MAC wirelessly but will connect to W7 PC

I have a 6700 Office jet and have it setup to print wirelessly with a W7 PC. The Mac will not connect to the printer wirelessly but will print via usb connection. Any hints?

Hi jecp,
It sounds like the router is not broadcasting the Bonjour protocol. The Mac uses Bonjour and the Windows uses DHCP. You may need to contact the Internet Service Provider (IPS), but you can try the steps below, I have seen success with a simple reboot.
Leave the printer on and unplug the power cable
Shut down the Mac, Click the Apple Icon and select Shut Down
Leave the router on and unplug the power cable, do not press any buttons
After one full minute, plug the router back in and wait for the lights to illuminate again and stedily
Plug the printer back in and wait for the wireless light to become solid
Turn the computer back on
Now try to add the printer to the Print and Scan in System Preferences.
Please let me know if this resolves the issue. I am happy to provide additional assistance if necessary.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Wireless mouse not connecting

I lost my wireless mouse connection. I replaced batteries, to no effect. Any suggestions?

After toggling all my settings in Bluetooth I finally did the most obvious thing of all -- checked that the mouse batteries were not reversed, which they were. Almost too embarrassing to admit. Thanks for the suggestion.

New iMac wireless keyboard and magic mouse dropping connections

Hi looks like I am just another one who's got problems with Apple's wireless keyboard (KB) and magic mouse (MM).
I bought my iMac 21.5 at the beginning of last Dec. For the first few days, I noticed that the connection between MM and iMac dropped perhaps once a day when I was editing some HD footage in iMove 09. I am rather new to Mac so initially I thought iMove was dominating CPU power hence the temporary drop.
But in the next few days, I found my MM dropped connection a bit more frequently like 3-4 times a day, during word processing, browsing in Safari or even when I am doing nothing. Plus I also noticed that the KB began to have the same problem as well. Well, in all cases the communications resumed almost instantly or shortly after I clicked MM or a button on the KB. It's only the on-screen notices are very annoying....
The situation got worse in the final week of 2010, the connection (both MM and KB) dropped more frequently and sometimes communication didn't resume instantly, instead the Bluetooth Setup Assistant pops up searching for available devices....and then finally connected. Annoyed by this I took the MM to the retailer and swapped for a brand new one (from a boxed iMac), came home and hey! problem solved! but just for a MERE few hours.
On the last day of 2010, after a couple "rounds" of drop-and-reconnect I was hit by the "Bluetooth Not Available" problem after a connection failure. Left it for some moments and no sign of recovery at all! Luckily and ironically I plug in my wired USB Microsoft mouse so that I can still navigate, went to System Preference and found the Bluetooth icon disappeared as if no Bluetooth hardware was ever installed at all! OK, turned off the iMac from the menu, waited and restarted. No joy and scary enough, I can't even get into the system coz I got log-in enabled but without a working KB to enter my password. Without a choice I dug out my netbook PC, arrived in this forum and found I wasn't the only one. Followed instructions here, did a SMC reset, PRAM reset, etc then magically everything is back! Once back in, I deleted the plist, deleted devices, restarted, re-favourite MM and KB, etc. The next day, I use the installation disc to perform a hardware check, but no problem found!
But always a but, the problem still persists, so a call to Apple technical support who suggested literally the same thing I've done above and asked me to monitor the problem in case it needs repair. Honestly, I am not keen to do that as the nearest Apple centre is far from me and always busy. Not sure if anyone here can shed some lights on my problem. I needa ensure all channels are exhausted before I bring the thing back to Apple for an inspection as a last resort...
Many thanks guys

Hi, I post this because this is very similar to what is happening with my new 27in Imac.
Townsville March 05 2011 bought all singing and all dancing 27inch IMac with wireless KB and MM at new reseller grand opening. Straight forward out of the box. First night a kernal panic message and screen shut down and unable to start. Phonecall to apple care got it restarted with the apleoption+pr keys. Fine for a while, then repeated screen freezes watching eye TV.
Persevered, with similar repeated screen freezes. Reset memory for eye TV. Seemed to fix that problem, but during this time also noticed MM and KB were disappearing and not responding, only to come back by frustratingly turning them on and off, waving them near the imac and even turning the imac off and on manually, to have them come back for a while and even dragging out a cable mouse to navigate. Cut a long story short, I hoped it would sort itself. 20 days later while watching eye tv I noticed the mm and kb drop off. Cable mouse found the BT issue you guys have discussed. System Preferences showed no BT at all. Rang apple care. Went through the same drill and identified a hardware problem with BT which should be replaced, and after discussion about the other issues, suggested a replacement would be within range but to talk to the store, cause it was so new, took it back to store where my story was confirmed in a confirmation of the customers story check.....for a while.....
then all reappeared as if nothing was wrong, fortunately it was witnessed by the store, so off it went to Brisbane for the 4 day turnaround. Wednesday the tech rang BT MM and KB all working fine. Further explained all the above, so he has stress tested it and I am informed it is has displayed none of the bad behaviour and is working well and on its way home, hopefully by monday. So will keep you posted. No new mac offered, no replacement BT module offered.
PS I have only ever owned macs, still love them, and scripting this on my mac book, which incidentally, has never missed a beat.

My ipad nor my iphone will connect to the wireless router, and i have no internet connection

In my previous place I had all my Mac Book, iphone and iPad connected through the wireless router. Now in my new place my macbook is connecting occasionally, and my iphone and ipad are not connecting at all, although in "settings" it looks that they are, but when I open the browser it says "safari cannot open page because it is not connected to the internet" What is wrong?

nandasaboia wrote:
The networks show up, but since I haven't been able to connect, I don't get the "forget this network" option.
Yes, other users are iphone users.
Where the network shows up settings >>>wifi >>>Office network >>>click the small i in a blue circle click and you will find option to forget network

Wireless Mouse Losing Connection

Anyone else having this problem? It just cuts out and I get the picture on the screen saying "Connection Lost." It doesn't seem to matter what I'm doing. I have an new, extra bluetooth mouse (because I'm clumsy and have tile floors...) and that one won't work either. So, I resort to the wired mouse from my old computer. I've tried new batteries, too, even though there was no warning of them running out of power.
Any thoughts?

I usually turn my BT mouse off and flip it upside down so when the computer comes on next morning at 6, it's not paired.
This morning I turned it on, flipped it to working pose and it didn't pair quickly at all. With fresh batteries, it would work for only a few minutes, then lose its connection.
Over and over and over.
A full re-boot seems to have fixed it, but one is always suspicious after a software update comes in as happened yesterday with iMovie 9.0.2.

Why is my wireless mouse not connecting

My 1 year old magic mouse suddenly disconnected after the batter

Were the batteries you took out corroded?   If so, have you thoroughly cleaned the contact points inside the battery compartment?   And if you have to do that, do not forget to clean the replacement batteries you used as they may now also be contaminated.
What brand batteries did you replace the old ones with?     Were they from a discount store?
Opinion here, in general, is that you should use, Energiser, Eneloop, Duracell(2400) or Apple batteries (I personally find Apple's quite poor).
If you have rechargeable batteries AND regular batteries, do not mix them.
If you use White spirit or its equivellent to clean only DAMPEN the cotton bud.   And give the cleaned parts adequate time to dry out before reconnecting.

Neither Photoshop CC nor Photoshop CS6 will launch

Since yesterday, I've been unable to launch either Photoshop CC or CS6: they just sit in my Windows 8 tray and never come up. I've tried uninstalling and reinstalling PS CC but the same thing happens. Is this related to the outage that Adobe had over the past couple of days and if so, when can I expect it to be fixed. I need my Photoshop!

Discussions of RE-installing
-using the cleaner after uninstalling and before reinstalling will usually help
-http://forums.adobe.com/thread/1408331?tstart=0
-http://forums.adobe.com/thread/1398961?tstart=0
-and http://helpx.adobe.com/creative-cloud/help/install-apps.html
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Ultraslim Plus Wireless Keyboard and Mouse not connecting

I just bought the Ultraslim Plus Wireless Keyboard and Mouse, but I can't get either to work. My machine (ThinkPad X230-2324-HQ4) does not have a CD drive for me to use the install CD, so I found and downloaded the driver from your support site:
http://support.lenovo.com/en_US/product-and-parts/detail.page?&LegacyDocID=MIGR-77112
I installed the driver properly and restarted my computer, but neither the keyboard or mouse will connect still. I've checked the batteries, and I've verified that my ThankPad's Bluetooth drivers are up to date and working properly, but I still can't seem to get it to work. I've found posts on here from people with similar issues, but they seem to all be related to the Ultraslim, not the Ultraslim Plus. The Ultraslim Plus does not include a USB dongle for connection.
Please help!

The Ultraslim Plus Wireless Kit is Wireless 2.4G solution, it is not Bluetooth solution. It has a dongle when shipping. Maybe you can check the mouse or Keyboard inside and find the dongle. You can open the mouse battery bin, it should be a dongle at top of two batteries. If you still can not find the dongle, I suggest you call the Lenovo help center since you don't have the dongle.

Neither wireless keyboard nor wireless mouse will connect

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