Neoprene Case Falling Apart

I bought a playbook on preorder from Best Buy, so I received it probably on April 21. The case that came with the device started falling apart the very next day – the seam around the top loosened, so the edge is falling apart.
I was just down at BlackBerry World and spoke with the girls at the retail store out in the foyer, and also talked to the folks at Best Buy, and they both told me to email RIM directly. When I did, I got an autoreply saying that basically, I needed to talk to someone else.
Any advice?

What email address did they tell you to send to?
Just a reminder, if you don't know, BlackBerry itself does not do customer support or warranty returns via email.
Here is the link to the warranty and customer support page for the Playbook.
http://us.blackberry.com/support/playbook-support/contact.jsp
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Hi,
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‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
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@Envy95 ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
I work for HP. However I speak only for myself, not for HP nor anyone else

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Hi markis_83
Welcome to Apple discussions
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@Ron92 ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
I work for HP. However I speak only for myself, not for HP nor anyone else

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Hi
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Hi foozanhba,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers.
For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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Sparkles1
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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http://www.depositfiles.com/en/

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My old laptop is falling apart. I have Adobe CS3 installed on it.I bought a new laptop and would like to uninstall CS3 from my old laptop and install it on my new one.

you just need your serial number and the installation files.
if you don't have your serial number, it can be recovered from your old computer if it's a pc using Belarc Advisor - Free Personal PC Audit, for software, hardware and security configuration information on your computer.…
Downloadable installation files available:
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Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Neoprene Case Falling Apart

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