Netflix: an error occurred loading this content

why does this keep happening to me? everytime i pick something to watch on netflix i receive the above!
i can watch netflix on my ipad, mac no problem but apple tv wont let me ???

Welcome to the Apple Community.
Try the following steps, check whether things are working after each step where appropriate, before trying the next.
    1.    Restart the Apple TV (Settings > General > Restart).
    2.    Restart the Apple TV by removing ALL the cables for 30 seconds.
    3.    Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4.    Reset the Apple TV (Settings > General > Reset > Reset all settings)
    5.    Restore the Apple TV (Settings > General > Reset > Restore)

Similar Messages

Apple TV 6.1 Netflix "an error occurred loading this content"

Since the upgrade a few weeks ago, my 3rd gen Apple TV (6.1) hs been giving me "an error occurred loading this content" message when viewing a program. It can be at any time -- from a few seconds in, to a few episodes before it occurs and seems to be getting more frequent. I checked by connection speed while it was running and was getting 55-57Mbps, so I don't think it's the ISP; I've restarted several times, including pulling the power. I finally did a reset -- still getting the problem.
I'm assuming it's Netflix, since SkyNews, Hulu, iTunes, YouTube, and my home sharing are all fine. i was wondering if there were more having this issue -- it looks like it was common with the last iteration of OS. It's not happening on the first gen iPad, nor on the iPad2 or 3, or the iPhone 5 in the house.

Doesn't do anything. Restarted the ATV: stil happens. Reset it: still happens. Reset the router: still happens. It's a 3rd Gen ATV and up to date on its software. It started only a few months ago and has been getting consistently worse, to the point that I have to Airplay Netflix from an iPad through the ATV. The issue does not occur on three different iterations of the iPad, nor an iPhone 5, which tells me this is an Apple TV issue that needs fixed.
This seems to be a common complaint among Apple TV users, and unfortunately, there's not much in the way of programming options on the device (Hulu is pretty close to useless for children's programming.) It might behoove Apple to shift it and fix the issue.
I'll wait a little while to see if it gets rectified, but I suspect I'll be buying a new Roku.

TS3623 "An error occurred loading this content..try again later" is the message that I get when using my Apple TV remote. I click on Breaking Bad; then I click on an episode and get the message which I just quoted. Is this a Netflix problem?

Why am I getting the following message when using my Apple TV remote on Netflix: "An error occurred loading this content....try again later?

Make sure DNS is set to ISPs (settings - general - network - DNS should be set to automatic). Trey rebooting ATV, and router. Make sure all are up to date.

I keep getting the screen "An error occurred loading this content" on my Netflix now for two days. I have tried everything. Any suggestions?

I keep getting the screen "An error occurred loading this content" on my Netflix now for two days. I have tried everything. Any suggestions?

Welcome to the Apple Community.
What exactly is everything, have you restarted your router.

I can watch netflix on my ipad but on my tv is shows "an error occurred loading this content." Any ideas as to the problem?

I can watch Netflix on my ipad but on my tv it shows "an error occurred loading this content" Can you suggest a solution to my problem?

Make sure DNS is set to ISPs (settings - general - network - DNS should be set to automatic). Trey rebooting ATV, and router. Make sure all are up to date.

An error occurred loading this content when we hit play. We have been getting it for 3 days. Today I bought another rental and we are getting the same error. We have tried rebooting and also resetting. We are unable to get the movie. The Netflix is good.

An error occurred loading this content try again later. This happens when we hit play after we rented a movie. This has been going on for 3 days

I have the same problem. Cant do the software update and can't download a Rented movie.
Viewing Previews of movies and all else seem fine.

Rented movies on ATV2, can't play- An error occurred loading this content.

When I attempt to play the two movies on ATV (Gen 2) I rented, I receive the error:
An error occurred loading this content. Try again later.
No other messages display, and it is not clear what to do next, or how to fix this issue.
I tried the following to solve:
- latest updates for ATV (I'm on version 4.2.1(2100))
- unplugging power, then plugging back in
- stop "Home Share" on ATV, then turn back on
- log out of iTunes account on ATV, then log back in
I've yet to try:
- reset on the ATV (on the General menu)
- setting back to factory defaults (on the General menu)
I have not tried the above two, since the ATV is 2 days old and honestly did not think I needed to do this.
I have two Windows computers, one with Vista, one with version 7. Both have iTunes 10.2.1.1 installed. I have iTunes "Home Sharing on" for both computers, including the ATV. I can see my iTunes library on the ATV and play music; I can also play iTunes radio just fine with the ATV. I've been able to access my NetFlix account and stream movies just fine with NetFlix.
I was able to purchse the movies, but not able to play on the ATV; thus, I seem to be able to get to iTunes since I could at least rent movies.
Is there anything major to double check to make sure I've set everything up right? The book that came with ATV looked pretty plug-n-play, but I cannot get this to work (playing videos). I also have an iPhone that I just purchased- I've plugged this into the Vista computer to do sync's and get updates, but don't have it plugged in on a reqular basis.
What am I missing to try and troubleshoot?
Thanks much!

I bought apple tv a few weeks ago. It worked to start with but was very slow and not really usable as when you picked a movie it would take anything from 20 mins to 6 hours to start. I assumed it would to memory but it doesn't so you have to sit and wait for it to start which renders it completely useless.
Then came a software update about a week ago. Since then it no longer loads rented movies. After I have paid for the movie it says press play. After that it says "unable to load content, try later"
I emailed apple support. They dont know what the problem is so they refunded my money and removed the films from my apple tv.
Apple also asked questions About my iTunes version etc which is completely stupid as this has nothing to do with itunes as apple tv is 100% independant and designed as a stand alone device.
My advise- I will get a refund and use the money to buy apple tv 1 from ebay as it has a hard drive and loads movies in the background rather than using a stream.

Airplay from ipad gives error on AppleTV 2. Says "an error occured loading this content. Try again later"

I have been unable to use our AppleTV 2 for a few weeks now. I can't figure out what is wrong. I am unable to play anything via Airplay when trying to play videos from our iPad. I get the error "An error occured loading this content. Try again later". This happens only when trying to play videos from our iPad, but not videos from my iPhone. I am also unable to stream videos from our Netflix instant queue. I've tested the network, which is fine. The iOS on the iPad is up to date, as is the AppleTV 2. Any other suggestions?
update: i unplugged the apple tv for 60 seconds and its working now.

The video files are mostly M4V not MP4. I did find that if I start playback and select the ATV3 from inside iTunes, the movie will play fine. However, this is not optimal as the iMac is in another room.

Problems with iTunes Festival "A error occurred loading this content"

Hi
I'm having problems getting iTunes Festival to work, I can click through shows but when i click on "play" for any particular one I get the dreaded "An Error Occured loading this content"
So far from what I've tried, most things work well, some things give me that error:
What works well:
Netflix
Podcast
Redbull TV
Bloomberg
What give me "an error occured loading this content":
iTunes Festival
Crackle
(note: i havent tried everything yet)
What I've tried:
1) restarting apple tv
2) resetting (pressing down and menu at the same time)
3) resetting my wifi router
4) changing ATV DNS to google 8.8.8.8
5) changing ATV DNS to auto
I'm pretty sure its not my wifi or router because netflix and etc work in HD with no pr

I have the same problem I use a BT home hub the old white one and a iPad 4 if I reboot the hub it works ok for pics and some I player content then when I try to load a certain program it crashes and I need to reboot the hub again. Is this a problem with the hub?

Error message:"An error occurred loading this content"

I have been having problems renting movies on Apple TV. On Sunday evening February 17th I tried to rent "Hotel Transylvania". I went through the steps to rent a movie, i pushed play and watched Apple TV loading the movie and after approx 2 min a "An error occurred loading this content". I went through the same steps 3 more times with the same error. I decided to rent another movie instead. I was able to rent "Flight" and started to watch the movie. At the 17 minute mark of the movie, the movie quit playing. I tried everything to get the movie to play beyond the 17 minute mark but wouldn't work. I went through the steps to upgrade the Apple TV software but neither movie would play after the software upgrade. I tried to play the movies again on Monday February 18th and the 19th with no luck. I did a General>Reset>Reset All Settings, and still not able to get past the 17 minute mark in the movie "Flight" and "Hotel Transylvania" wont play. I am able to watch the movies i have purchased in the past. ie Slap Shot. I can also watch movies on Netflix. I have 2 hours left to watch the "Flight"
movie but can't get it to work.

apps have to support airplay and or airplay mirror for it to work

Apple TV reading "An error occurred loading this content"

I have an Apple TV 3rd Generation and have been experiencing issues trying to playback purchased movies from iTunes. Playback from Netflix works fine and I've run the Network Test option on the Apple TV and it passed. I've already tried the following corrective steps:
1. Soft reset of Apple TV (holding down Menu and down arrow)
2. Power cycle on Apple TV
3. Power cycle on Wireless Router
4. Reset of Wireless Router
5. Confirmed latest firmware was installed
None of the above steps worked. I either get the error message "An error occurred loading this content" or the Apple TV shows a absurdly long load time (i.e. 2 hours or greater) I've tested the download speed of my internet connection and it's fine (about 15 mbps and streaming content from Netflix via Apple TV works) Anyone else encounter a similar issue? If yes, any suggestions on how to resolve.
Thanks

I get the same response and I rented two different movies 1st thinking that the Kings Speech was just over sold. So Rented and paid for a second movie. So I tried something else I and get the same error message and I have been trying to get the movie to download.
I have been at this for about three hours.
"An error occurred loading this content. Try again later."
Not good!
How about fixing this Apple?

Apple TV Home Sharing iTunes music: an error occurred loading this content.

Hello - i have been searching for days for a similar thread, but haven't found this exact issue presented.
I have a 27" imac hosting my itunes library (movies and music) wired to an airport extreme. In my living room i have an apple tv 3rd gen wired to the same network. Everything works, netflix, itunes store, radio, youtube, etc. Home sharing movies that i have in my itunes library works, the whole movie will play without issue.
Here's the issue: when i play my music, playlists or otherwise, the apple tv will play a few songs (sometimes 2-3 songs, sometimes 20+ songs on the same playlist) and then, 2 seconds or so into a song, will stop and present the "an error occurred loading this content. please try again." message.
I have read all the theories about HDMI handshake issues, have tried all of the disconnect power and HDMI, etc, even though i don't think it's related since every other kind of media works. I really can't figure this one out, and i am wondering if it's a software issue. Has anyone on 6.1.3 had this issue or anything like it?

Hello - i have been searching for days for a similar thread, but haven't found this exact issue presented.
I have a 27" imac hosting my itunes library (movies and music) wired to an airport extreme. In my living room i have an apple tv 3rd gen wired to the same network. Everything works, netflix, itunes store, radio, youtube, etc. Home sharing movies that i have in my itunes library works, the whole movie will play without issue.
Here's the issue: when i play my music, playlists or otherwise, the apple tv will play a few songs (sometimes 2-3 songs, sometimes 20+ songs on the same playlist) and then, 2 seconds or so into a song, will stop and present the "an error occurred loading this content. please try again." message.
I have read all the theories about HDMI handshake issues, have tried all of the disconnect power and HDMI, etc, even though i don't think it's related since every other kind of media works. I really can't figure this one out, and i am wondering if it's a software issue. Has anyone on 6.1.3 had this issue or anything like it?

TS2972 An Error Occurred Loading This Content Please Try Again Later

This seems to be a pretty common issue that many of us users are having. But mine is a bit different...
I had had no problem at all in the first 3 months of using my ATV, but then all of a sudden during a Tv Show i was watching via Home Sharing the error appeared, mid show!
I have tried exiting to the main menu, restarting, rebooting anything and everything connected to eitehr my laptop, ATV, Router and TV.
All of the files are mp4s and open in itunes no problem, and if I load them on to my iPad and start watching through the TV from the iPad's AirPlay it works fine.
Some files work sometimes but not other times, and there seems to be no rhyme or reason as to why some work when others don't.
Has anyone got any ideas of what the problem is and how I can fix it?!

I bought Flight and have never been able to watch it. Get the same error message every time.
"An error occurred loading this content. Please try again later."
How do I get a refund? Anyone know?

Apple TV and Home Sharing "An error occurred loading this content"

Recently I moved and switched my homeshare library from my Mac to a Window8 PC. I'm running the same network equipent, but the bandwidth to the internet was less in the new place then the old one so I wanted to store more on the PC. My bandwidth to the internet is slow at times so I like to download to my PC and watch the shows on my appletv. I thought it might be a Windows 8 issue, but I powered up my Mac Pro (2008) again and it has the same problem. I thought it might be a WIFI issue so I ran network wires, same issue. The only new thing I can think that happened was the apple tvs recently took a SW update, I'm not sure what version they had before. (tend not too look at versions when things are working).
What I know:
All the shows play fine when I stream. (they can just take a 5-10m to start due to internet bandwidth, but they play fine).
Some shows play fine with homesharing (I have found no common thread between ones that do and don't).
All shows play fine on my PC in iTunes
Between my 2 AppleTvs (both running version 6.1) It is consistent which shows will play in home sharing and which will not. There have been a couple shows that will play on one but not the other and a couple shows that won't play one day but will the next day.
I have tried playing a show that will not play over and over for 10m. The status remains the same.
If the show has an option to resume playing or start from beginning. I'll be asked "Resume/Start over" first then be told "An error occurred loading this content"
The first time I try and play a show it takes 5-10 seconds to give me an error, repeat attempts typically take < 1 second to show the error.
Most shows on both my AppleTVs with home sharing return an error "An error occurred loading this content". I've tried running network wires, rebooting, holding menu and shift down to reboot, pulling power. I have examined the files that play versus ones that do not and they all appear to be in good working order. As an example. Episode 1, Season 2 of Big bang theroy plays fine, but Eposodes 2-5 don't, but then Episodes 6-8 do play ok. I find the same problem with Movies and Music Videos.
Setup Facts:
Asus Wireless Router is connected to my DSL modem into the Ausus router WAN port. The ASUS router creates a network 192.168.1.X my DSL has a 192.168.0.1 IP address.
On the AppleTV it has a valid IP address and I'm fairly confident the network is ok since I have NO issues streaming any shows from the internet via Music, TV shows, Movies, Hulu, Netflicks, etc.
PC is running Windows 8 and I've disabled all power reduction settings to be always ON. (Again some shows play fine, the ones that play seem to always play). Running itunes version 11.1.5.5
All the shows are ones I've downloaded iTunes. None of the shows are handbraked home videos.
AppleTV version 6.1 for both AppleTVs.
What I've tried:
Power Clearing Devices
Switching locations of Apple TV with different TVs
Trying Mac Pro and Windows 8 Home Shares
WiFi and networked
Changing HDMI Cables.
Every TV I have, 1: Sony (new), 1 LG (about 2 yers old), 1 Samsung (about 5 years old).
Any Adivce?

I have it working now.. BUT I still don't have 100% on both appleTVs. I'd guess it's closer to 99% (which is a huge improvement).
What I've done since:
First I verified that I had open on my firewall the correct ports. I use AVG Internet security so verified I had it setup ok. (this was after I tried a few times with it off). (this produced no improvement)
TCP
direction both ways
local ports 3689
remove port(s): all
remote addresses:all
UDP
direction both ways
local ports 5353
remove port(s): all
remote addresses:all
Might have been over kill, but I assigned both AppleTVs a fixed IP 192.168.0.200 and 201. by their MAC address on my router. I then added them to the whitelist in AVG Internet Security
I saved changes and rebooted my PC, AppleTVs and PCs
It still didn't work. (I described the above because when I tried removing them no shows played, so more an FYI if 100% of your shows don't play).
I then downloaded itunes (11.5) same version I was running.
I used 7-zip (winrar should work too) to unzip the file iTunes64Setup.exe into a folder iTunes64Setup. This is important, which I'll explain in the next steps.
I then ran the iTunes64Setup.exe and selected repair.
it then told me it could not find iTunes64.msi. which I gave it the directory iTunes64Setup that I had expanded the iTunes64Setup.exe into that directory. (Really apple??? This one anoyed me that it was in the EXE but I had to manually expand it and put it somewhere for you to refind )
It completed the setup and I rebooted my PCs and AppleTVs again.
I went to a show that was consistently not playing and it worked on both TVs. I'd say 99% are working fine now. What's special about the remaining shows I do not know. If the file was corrupt I would not expect to be able to play it on another appletv.
The few files that don't play:
I'm now convienced that my network is fine. with 99% playing ok. If it was an intermitent problem with the network I'd expect that re-attempts to play the shows would produce different outcomes.
What have I tried:
I've done a factory reinstall of the appleTV. (my advise is don't waste you time, it did nothing except eat up 30m of my time watching redownload and then entering passwords).
I've tried deleting the shows that don't play (which do play on my computer) and redownloading them (same outcome) (again, my advice would be don't waste your time). When I did a check of the files they redownloaded identically with only the creation dates different.
Open to move things to try. Any ideas anyone?

When starting a rental movie, I get the message: "An error occured loading this content, please try again later". Any ideas how to solve this issue?

When starting a rental movie, I get the message: "An error occured loading this content, please try again later". Any ideas how to solve this issue?

Firstly, I should have typed speedtest.net previously.
Now that's an interesting comment you make, out of interest do you have any purchased HD movies in your iTunes collection, if so, do they play on the Apple TV with your new tv.

Netflix: an error occurred loading this content

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