Netflix won't play (remains paused) on MacBook Pro Retina running Lion 10.7.5
Netflix has suddenly stopped working my MBP. Movies appear to load but don't actually play, as if they have been paused. I get NO error message. The transport controls are there and I am able to manually move to different points in the movie timeline,
but the image always remains frozen no matter where in the timeline it is. When I click on the PLAY button, the icon toggles back and forth between PLAY and PAUSE, but nothing else happens. Audio does not play and the time remaining in the movie does
not advance. The exact same problem occurs in both Chrome and Safari, so I assume the problem is with Silverlight. I have completely uninstalled and reinstalled Silverlight, to no avail. I have the latest Silverlight 5.1.10411.0 installed. If this issue can't
be fixed, I fear I will have to cancel my Netflix account. Please help!
Hi,
I'm not sure this will help or not, please give it a try:
Fix Silverlight in
Safari or Firefox on a Mac
According to Microsoft, the
minimum requirements for a Mac to run Silverlight 4+ are Intel-based 1.83 GHz (or
higher) processor, running Apple's OS X Tiger (version 10.4.11
or
later) operating system with at least 512-MB of RAM, and a current version
of the Safari or Firefox browser (click "Download Microsoft
Silverlight" or in the Related Articles
at the end of this web page).
To fix Silverlight problems in Safari, progressively try
each of the following steps until the problem is resolved. (For Firefox, see step 1 and step 7.)
Close all your browser screens (Safari and any other browsers).
Re-open your browser and use it to verify which version of
Silverlight is installed either by clicking on the "Verify
Installed Version of Silverlight" link, or
in Safari, verify that Silverlight is recognized as
installed by selecting Help > "Installed Plug-ins"
in Firefox, verify the version and status of Silverlight by selecting
Tools > Add-ons >Plugins
Uninstall any version of Silverlight earlier than version
4
(i.e., uninstall version 1, 2 or 3 if listed).
Note. While version 5 is the current version, if it is not working
correctly in your browser, you may want to replace it with version 4. (See "Uninstall Silverlight on Apple
Mac" above, or step 4 below)
Re-open your browser and try to log into CTI Navigator Web again.
Open Safari's Menu (gear icon if Menu is hidden) and select
Preferences
> Security > Web Content:
verify "Enable
plug-ins" is checked
verify "Enable Java" is checked
verify "Enable JavaScript" is checked
If one of these preferences was not already enabled, try to log into CTI
Navigator Web again.
Under Safari's Edit menu
(the gear icon if Menu is hidden), un-check "Block Pop-Up
Windows" and disable any other pop-up blockers or add-on filters. Try to
log into CTI Navigator Web again. If the initial installation was corrupted, you
may need to uninstall and
re-install Silverlight with these filters disabled.
If the Silverlight error persists, uninstall
Silverlight:
Close all browser screens
Browse to the hard drive where Silverlight is installed
Select/Open Library > select/open Internet
Plug-ins
Click on Silverlight plug-in and drag to Trash
If displayed, also click on "WPFe.plugin" and drag to
Trash
Empty Trash! (You may need to
restart your computer to ensure all file components are removed.)
Re-install Silverlight (see "Install
Silverlight in Mac" above). Then
try to log into CTI Navigator Web again.
If Safari on your computer still will not support the Silverlight plug-in,
download and install a current version of Mozilla
Firefox.
If Firefox or its extensions do
not function properly, follow the steps described in the MozillaZine article "Standard
Diagnositic - Firefox".
That silverlight tutorial website's requirement for silverlight is version 4, so did it popup a dialog to allow update? Could you force no update?
Mark Yu - MSFT
MSDN Community Support | Feedback to us
Develop and promote your apps in Windows Store
Please remember to mark the replies as answers if they help and unmark them if they provide no help.
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I recently updated Java Plugin and also ran an EtreCheck as recommended in other similarly reported problems. Here is the results of that report...
EtreCheck version: 2.1.8 (121)
Report generated March 30, 2015 at 9:40:54 AM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (Retina, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro10,1
1 2.3 GHz Intel Core i7 CPU: 4-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 237
Video Information: ℹ️
Intel HD Graphics 4000
NVIDIA GeForce GT 650M - VRAM: 1024 MB
Color LCD spdisplays_2880x1800Retina
SMS23A550H spdisplays_1080p
SMS23A550H spdisplays_1080p
System Software: ℹ️
OS X 10.10.2 (14C1514) - Time since boot: 12:12:5
Disk Information: ℹ️
OWC Aura rMBP disk0 : (480.1 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 478.75 GB (101.83 GB free)
Core Storage: disk0s2 479.11 GB Online
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Configuration files: ℹ️
/etc/hosts - Count: 42
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.avatron.AVExFramebuffer (3.0.1 - SDK 10.10) [Click for support]
[loaded] com.avatron.AVExVideo (3.0.1 - SDK 10.10) [Click for support]
[not loaded] com.displaylink.dlusbncm (1.11.0 - SDK 10.9) [Click for support]
[loaded] com.displaylink.driver.DisplayLinkDriver (2.3 - SDK 10.9) [Click for support]
[loaded] xxx.qnation.PeerGuardian (1.1.10) [Click for support]
/System/Library/Extensions
[not loaded] com.Logitech.Control Center.HID Driver (3.5.0 - SDK 10.0) [Click for support]
[not loaded] com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.0) [Click for support]
[not loaded] com.antecea.driver.AnteceaAudioDrv (1.0.0) [Click for support]
[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.48f99) [Click for support]
Startup Items: ℹ️
DynDNSUpdater: Path: /Library/StartupItems/DynDNSUpdater
Startup items are obsolete in OS X Yosemite
Problem System Launch Agents: ℹ️
[loaded] com.paragon.NTFS.trial.plist [Click for support]
[loaded] com.paragon.NTFS.upd.plist [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[running] com.amazon.sendtokindle.launcher.plist [Click for support]
[not loaded] com.displaylink.useragent-prelogin.plist [Click for support]
[running] com.displaylink.useragent.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.lexmark.bmspecificlaunchd.plist [Click for support]
[loaded] com.lexmark.lxknetlaunchd.plist [Click for support]
[running] com.Logitech.Control Center.Daemon.plist [Click for support]
[failed] com.logmein.LMILaunchAgentFixer.plist [Click for support]
[running] com.logmein.logmeingui.plist [Click for support]
[running] com.logmein.logmeinguiagent.plist [Click for support]
[not loaded] com.logmein.logmeinguiagentatlogin.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.bombich.ccc.plist [Click for support]
[running] com.displaylink.displaylinkmanager.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[running] com.jungledisk.service.plist [Click for support]
[running] com.jungledisk.workgroupservice.plist [Click for support]
[running] com.logmein.logmeinserver.plist [Click for support]
[loaded] com.logmein.raupdate.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[failed] com.vmware.launchd.vmware.plist [Click for support]
[loaded] xxx.qnation.PeerGuardian.kextload.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[failed] com.facebook.videochat.[redacted].plist [Click for support] [Click for details]
[failed] com.google.GoogleContactSyncAgent.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
Bartender UNKNOWN (missing value)
Google Notifier Application Hidden (/Applications/Google Notifier.app)
GrowlHelperApp Application (/Users/[redacted]1/Library/PreferencePanes/Growl.prefPane/Contents/Resources/G rowlHelperApp.app)
Skype Application (/Applications/Skype.app)
AirDisplayStatusItem UNKNOWN (missing value)
ScreenCapture UNKNOWN (missing value)
Cloud UNKNOWN (missing value)
AppTrap Application (/Users/[redacted]1/Library/PreferencePanes/AppTrap 2.prefPane/Contents/Resources/AppTrap.app)
Caffeine Application (/Applications/Caffeine.app)
MacLWSLauncher Application (/Applications/Logitech/LWS/Logitech Webcam Software.app/Contents/MacOS/MacLWSLauncher.app)
ScanSnap Manager Application (/Applications/ScanSnap/ScanSnap Manager.app)
BetterTouchTool Application (/Applications/BetterTouchTool.app)
Isolator Application (/Applications/Isolator.app)
Pomodoro Application (/Applications/Pomodoro.app)
Alfred UNKNOWN (missing value)
Dropbox Application (/Applications/Dropbox.app)
Knock Application (/Applications/Knock.app)
Air Display Host Application (/Applications/Air Display Host.app)
Cinch Application (/Applications/Cinch.app)
Google Drive Application (/Applications/Google Drive.app)
Spotify Application Hidden (/Applications/Spotify.app)
EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
AdobeResourceSynchronizer Application (/Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Support/AdobeResourceSynchronizer.app)
CNQL1212_ButtonManager Application Hidden (/Library/CFMSupport/CNQL1212_ButtonManager.app)
Internet Plug-ins: ℹ️
nplastpass: Version: 2.5.5 [Click for support]
o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
DivXBrowserPlugin: Version: 1.4 [Click for support]
LogMeIn: Version: 1.0.970 - SDK 10.7 [Click for support]
Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
LogMeInSafari32: Version: 1.0.970 - SDK 10.7 [Click for support]
googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.7
AdobePDFViewer: Version: 9.5.5 [Click for support]
PepperFlashPlayer: Version: 17.0.0.134 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 40 Check version
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
Picasa: Version: 1.0 [Click for support]
WebEx64: Version: 1.0 - SDK 10.5 [Click for support]
Safari Extensions: ℹ️
Google Analytics Opt-out Browser Add-on
mailto:
Save to Pocket
LastPass
Evernote Web Clipper
3rd Party Preference Panes: ℹ️
AppTrap [Click for support]
BTTPrefs [Click for support]
DivX [Click for support]
Flash Player [Click for support]
Growl [Click for support]
Java [Click for support]
Logitech Control Center [Click for support]
Tuxera NTFS [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 478.75 GB Disk used: 376.92 GB
Destinations:
WD 2TB TimeMachine [Local]
Total size: 2.00 TB
Total number of backups: 129
Oldest backup: 2011-09-14 04:46:20 +0000
Last backup: 2015-03-27 22:53:14 +0000
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 478.75 GB X 3)
Top Processes by CPU: ℹ️
7% WindowServer
1% loginwindow
0% Cubby
0% fontd
0% blued
Top Processes by Memory: ℹ️
524 MB AppTrap
455 MB softwareupdated
429 MB mds_stores
215 MB QuickLookSatellite
206 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
115 MB Free RAM
3.19 GB Active RAM
3.10 GB Inactive RAM
1.48 GB Wired RAM
8.72 GB Page-ins
10 MB Page-outs
Diagnostics Information: ℹ️
Mar 29, 2015, 09:28:33 PM Self test - passed
Mar 27, 2015, 07:47:02 PM /Library/Logs/DiagnosticReports/blued_2015-03-27-194702_[redacted].crash
Mar 27, 2015, 05:39:56 PM /Users/[redacted]1/Library/Logs/DiagnosticReports/garcon_2015-03-27-173956_[red acted].crash
Thank you in advance for any support you can offer here.1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.
You may have started up in "safe" mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(1309 ' 0.5 0.25 50 1000 15 5120 1000 25000 6 6 5 1 0 100 ' 51 25600 4 10 25 5120 102400 1000 25 1536 500 40 500 300 85 25 20480 262144 20 2000 524288 604800 5 1024 25 50 );k=({Soft,Hard}ware Memory Diagnostics Power FireWire Thunderbolt USB Bluetooth SerialATA Extensions Applications Frameworks PrefPane Fonts Displays PCI UniversalAccess InstallHistory ConfigurationProfile AirPort 'com\.apple\.' -\\t N\\/A 'AES|atr|udit|msa|dnse|ax|ensh|fami|FileS|fing|ft[pw]|gedC|kdu|etS|is\.|alk|ODSA|otp|htt|pace|pcas|ps-lp|rexe|rlo|rsh|smb|snm|teln|upd-[aw]|uuc|vix|webf' OSBundle{Require,AllowUserLoa}d 'Mb/s:Mb/s:ms/s:KiB/s:%:total:MB:total:lifetime:sampled:per sec' 'Net in:Net out:I/O wait time:I/O requests:CPU usage:Open files:Memory:Mach ports:Energy:Energy:File opens:Forks:Failed forks:System errors' 'tsA|[ST]M[HL]' PlistBuddy{,' 2>&1'}' -c Print' 'Info\.plist' CFBundleIdentifier );f=('\n%s'{': ','\n\n'}'%s\n' '\nRAM details\n%s\n' %s{' ','\n'{"${k[22]}",}}'%s\n' '%.1f GiB: %s\n' '\n ...and %d more line(s)\n' '\nContents of %s\n '"${k[22]}"'mod date: %s\n '"${k[22]}"'size (B): %d\n '"${k[22]}"'checksum: %d\n%s\n' );c=(879294308 4071182229 461455494 216630318 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 2636415542 3694147963 1233118628 2456546649 2806998573 2778718105 842973933 1383871077 1591517921 676087606 1445213025 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 3374894509 1051159591 892310726 1707497389 523110921 2883943871 3873345487 );s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[4]} ' s/:$//;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[9]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of|yc/!{ s/^.+is |\.//g;p;q;} ' ' BEGIN { FS="\f";if(system("A1 42 83 114")) d="^'"${k[21]}"'launch(d\.peruser\.[0-9]+|ctl\.(Aqua|Background|System))$";} { if($2~/[1-9]/) { $2="status: "$2;printf("'"${f[4]}"'",$1,$2);} else if(!d||$1!~d) print $1;} ' ' $1>1{$NF=$NF" x"$1} /\*/{if(!f)f="\n\t* Code injection"} {$1=""} 1;END{print f} ' ' NR==2&&$4<='${p[7]}'{print $4} ' ' BEGIN{FS=":"} ($1~"wir"&&$2>'${p[22]}') {printf("wired %.1f\n",$2/2^18)} ($1~/P.+ts/&&$2>'${p[19]}') {printf("paged %.1f\n",$2/2^18)} ' '/YLD/s/=/ /p' ' { q=$1;$1="";u=$NF;$NF="";gsub(/ +$/,"");print q"\f"$0"\f"u;} ' ' /^ {6}[^ ]/d;s/:$//;/([^ey]|[^n]e):/d;/e: Y/d;s/: Y.+//g;H;${ g;s/ \n (\n)/\1/g;s/\n +(M[^ ]+)[ -~]+/ (\1)/;s/\n$//;/( {8}[^ ].*){2,}/p;} ' 's:^:/:p;' ' !/, .+:/ { print;n++;} END{if(n<'{${p[12]},${p[13]}}')printf("^'"${k[21]}"'.+")} ' '|uniq' ' 1;END { print "/L.+/Scr.+/Templ.+\.app$";print "/L.+/Pri.+\.plugin$";if(NR<'{${p[14]},${p[21]}}') print "^/[Sp].+|'${k[21]}'";} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:.+//p;' '&&echo On' '/\.(bundle|component|framework|kext|mdimporter|plugin|qlgenerator|saver|wdgt|xpc)$/p' '/\.dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".","");print $0"$";} END { split("'"${c[*]}"'",c);for(i in c) print "\t"c[i]"$";} ' ' /^\/(Ap|Dev|Inc|Prev)/d;/((iTu|ok).+dle|\.(component|mailbundle|mdimporter|plugin|qlgenerator|saver|wdgt|xpc))$/p;' ' BEGIN{ FS="= "} $2 { gsub(/[()"]/,"",$2);print $2;} !/:/&&!$2{print "'${k[23]}'"} ' ' /^\//!d;s/^.{5}//;s/ [^/]+\//: \//p;' '>&-||echo No' '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[2]}'{$2=$2-1;print}' ' BEGIN { M1='${p[16]}';M2='${p[18]}';M3='${p[8]}';M4='${p[3]}';} !/^A/{next};/%/ { getline;if($5<M1) 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o[$1]=o[$1]"\n "$3" (UID "$4") => "$5" (status "$6"): "$2;} $1==12&&$5 { "ps -c -ocomm -p"$5"|sed 1d"|getline n;if(n) $5=n;o[$1]=o[$1]"\n "$5" => "$3" (UID "$4"): "$2;} $1~/1[34]/ { o[$1]=o[$1]"\n "$3" (UID "$4", error "$5"): "$2;} END { n=split("'"${k[27]}"'",u,":");for(i=n+1;i<n+4;i++)u[i]=u[n];split("'"${k[28]}"'",l,":");for(i=1;i<15;i++) if(o[i])print "\n"l[i]" ("u[i]")\n"o[i];} ' ' /^ {8}[^ ]/{print} ' ' BEGIN { L='${p[17]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, A);C=A[1];"stat -f%Sm "F|getline D;"stat -f%z "F|getline S;"file -b "F|getline T;if(T~/^Apple b/) { f="";l=0;while("'"${k[30]}"' "F|getline g) { l++;if(l<=L) f=f"\n "g;};};if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F"\n '"${k[22]}"'"T;printf("'"${f[8]}"'",F,D,S,C,f);if(l>L) printf("'"${f[7]}"'",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' 's/^.{52}(.+) <.+/\1/p' ' /id: N|te: Y/{i++} END{print i} ' ' /kext:/ { split($0,a,":");p=a[1];k[S]='${k[25]}';k[U]='${k[26]}';v[S]="Safe";v[U]="true";for(i in k) { s=system("'"${k[30]}"'\\ :"k[i]" \""p"\"/*/I*|grep -qw "v[i]);if(!s) a[1]=a[1]" "i;};if(!a[2]) a[2]="'"${k[23]}"'";printf("'"${f[4]}"'",a[1],a[2]);next;} !/^ *$/ { p="'"${k[31]}"'\\ :'"${k[33]}"' \""$0"\"/*/'${k[32]}'";p|getline b;close(p);if(b~/ .+:/||!b) b="'"${k[23]}"'";printf("'"${f[4]}"'",$0,b);} ' '/ en/!s/\.//p' ' NR>=13 { gsub(/[^0-9]/,"",$1);print;} ' ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?'${k[32]}'$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ / [VY]/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' '/^find: /!p;' ' /^p/{ s/.//g;x;s/\nu/'$'\f''/;s/(\n)c/\1'$'\f''/;s/\n\n//;p;};H;' ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;p;' ' s/^.+ |\(.+\)$//g;p;' '1;END{if(NR<'${p[15]}')printf("^/(S|usr/(X|li))")}' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' ' $3~/^[1-9][0-9]{0,2}(\.[1-9][0-9]{0,2}){2}$/ { i++;n=n"\n"$1"\t"$3;} END{ if(i>1)print n} ' s/{'\.|jnl: ','P.+:'}'//;s/ +([0-9]+)(.+)/\2'$'\t\t''\1/p' ' /es: ./{ /iOS/d;s/^.+://;b0'$'\n'' };/^ +C.+ted: +[NY]/H;/:$/b0'$'\n'' d;:0'$'\n'' x;/: +N/d;s/://;s/\n.+//p;' ' 1d;/:$/b0'$'\n'' $b0'$'\n'' /(D|^ *Loc.+): /{ s/^.+: //;H;};/(B2|[my]): /H;d;:0'$'\n'' x;/[my]: [AM]|m: I.+p$|^\/Vo/d;s/(^|\n) [ -~]+//g;s/(.+)\n(.+)/\2:\1/;s/\n//g;/[ -~]/p;' 's/$/'$'\f''(0|-(4[34])?)$/p' '|sort'{'|uniq'{,\ -c},\ -nr} ' s/^/'{5,6,7,8,9,10}$'\f''/;s/ *'$'\f'' */'$'\f''/g;p;' 's/:.+$//p' '|wc -l' /{\\.{kext,xpc,'(appex|pluginkit)'}'\/(Contents\/)?'Info,'Launch[AD].+'}'\.plist$/p' 's/([-+.?])/\\\1/g;p' 's/, /\'$'\n/g;p' ' BEGIN{FS="\f"} { printf("'"${f[6]}"'",$1/2^30,$2);} ' ' /= D/&&$1!~/'{${k[24]},${k[29]}}'/ { getline d;if(d~"t") print $1;} ' ' BEGIN{FS="\t"} NR>1&&$NF!~/0x|\.([0-9]{3,}|[-0-9A-F]{36})$/ { print $NF"\f"a[split($(NF-1),a," ")];} ' '|tail -n'{${p[6]},${p[10]}} ' s/.+bus /Bus: /;s/,.+[(]/ /;s/,.+//p;' ' { $NF=$NF" Errors: "$1;$1="";} 1 ' ' 1s/^/\'$'\n''/;/^ +(([MNPRSV]|De|Li|Tu).+|Bus): .|d: Y/d;s/:$//;$d;p;' ' BEGIN { RS=",";FS=":";} $1~"name" { gsub(/["\\]/,"",$2);print $2;} ' '|grep -q e:/' '/[^ .]/p' '{ print $1}' ' /^ +N.+: [1-9]/ { i++;} END { if(i) print "system: "i;} ' ' NF { print "'{admin,user}' "$NF;exit;} ' ' /se.+ =/,/[\}]/!d;/[=\}]/!p ' ' 3,4d;/^ +D|Of|Fu| [0B]/d;s/^ |:$//g;$!H;${ x;/:/p;} ' ' BEGIN { FS=": ";} NR==1 { sub(":","");h="\n"$1"\n";} /:$/ { l=$1;next;} $1~"S"&&$2!~3 { getline;next;} /^ {6}I/ { i++;L[i]=l" "$2;} END { if(i) print h;for(j=0;j<'${p[24]}';j++) print L[i-j];} ' ' /./H;${ x;s/\n//;s/\n/, /g;/,/p;} ' ' {if(int($6)>'${p[25]}')printf("swap used %.1f\n",$6/1024)} ' ' BEGIN{FS="\""} $3~/ t/&&$2!~/'{${k[24]},${k[29]}}'/{print $2} ' ' int($1)>13 ' p ' BEGIN{FS="DB="} { sub(/\.db.*/,".db",$2);print $2;} ' {,1d\;}'/r%/,/^$/p' ' NR==1{next} NR>11||!$0{exit} {print $NF"\f"substr($0,1,32)"\f"$(NF-7)} ' '/e:/{print $2}' ' /^[(]/{ s/....//;s/$/:/;N;/: [)]$/d;s/\n.+ ([^ ]+).$/\1/;H;};${ g;p;} ' '1;END { exit "find /var/db/r*/'${k[21]}'*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom -mtime -'${p[23]}'s"|getline;} ' ' NR<='${p[26]}' { o=o"\n"$0;next;} { o="";exit;} END{print o|"sed 1d"} ' ' {o=o"\n"$0} NR==6{p=$1*$5} END{if(p>'${p[27]}'*10^6)print o|"sed 1d"} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab kextfind top pkgutil "${k[30]}\\" echo cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom 'mdfind -onlyin' env pluginkit scutil 'dtrace -q -x aggsortrev -n' security sed\ -En awk 'dscl . -read' networksetup mdutil lsof test osascript\ -e netstat mdls route cat uname powermetrics codesign lockstat );c2=(${k[21]}loginwindow\ LoginHook ' /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'" 'L*/Ca*/'${k[21]}'Saf*/E* -d 2 -name '${k[32]} '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' -i '-nl -print' '-F \$Sender -k Level Nle 3 -k Facility Req "'${k[21]}'('{'bird|.*i?clou','lsu|sha'}')"' "-f'%N: %l' Desktop {/,}L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message CRne '0xdc008012|(allow|call)ing|Goog|(mplet|nabl)ed|ry HD|safe b|succ|xpm' -k Message CReq 'bad |Can.t l|corru|dead|fail|GPU |hfs: Ru|inval|Limiti|v_c|NVDA[(]|pa(gin|us)|Purg(ed|in)| err|Refus|s ful|TCON|tim(ed? ?|ing )o|trig|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o%cpu,comm,ruid' "' syscall::recvfrom:return {@a[execname,uid]=sum(arg0)} syscall::sendto:return {@b[execname,uid]=sum(arg0)} syscall::open*:entry {@c[execname,uid,copyinstr(arg0),errno]=count()} syscall::execve:return, syscall::posix_spawn:return {@d[execname,uid,ppid]=count()} syscall::fork:return, syscall::vfork:return, syscall::posix_spawn:return /arg0<0/ {@e[execname,uid,arg0]=count()} syscall:::return /errno!=0/ {@f[execname,uid,errno]=count()} io:::wait-start {self->t=timestamp} io:::wait-done /self->t/ { this->T=timestamp - self->t;@g[execname,uid]=sum(this->T);self->t=0;} io:::start {@h[execname,uid]=sum(args[0]->b_bcount)} tick-10sec { normalize(@a,2560000);normalize(@b,2560000);normalize(@c,10);normalize(@d,10);normalize(@e,10);normalize(@f,10);normalize(@g,10000000);normalize(@h,10240);printa(\"1\f%@d\f%s\f%d\n\",@a);printa(\"2\f%@d\f%s\f%d\n\",@b);printa(\"11\f%@d\f%s\f%d\f%s\f%d\n\",@c);printa(\"12\f%@d\f%s\f%d\f%d\n\",@d);printa(\"13\f%@d\f%s\f%d\f%d\n\",@e);printa(\"14\f%@d\f%s\f%d\f%d\n\",@f);printa(\"3\f%@d\f%s\f%d\n\",@g);printa(\"4\f%@d\f%s\f%d\n\",@h);exit(0);} '" '-f -pfc /var/db/r*/'${k[21]}'*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f'$'\f''%Sc'$'\f''%N -t%F {} \;' '/S*/*/Ca*/*xpc*' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' /\ kMDItemContentTypeTree=${k[21]}{bundle,mach-o-dylib} :Label "/p*/e*/{auto*,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {/p*,/usr/local}/e*/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*{,/*} .launchd.conf" list '-F "" -k Sender hidd -k Level Nle 3' /Library/Preferences/${k[21]}alf\ globalstate --proxy '-n get default' vm.swapusage --dns -get{dnsservers,info} dump-trust-settings\ {-s,-d,} '~ "kMDItemKind=Package"' '-R -ce -l1 -n5 -o'{'prt -stats prt','mem -stats mem'}',command,uid' -kl -l -s\ / '--regexp --files '${k[21]}'pkg.*' '+c0 -i4TCP:0-1023' ${k[21]}dashboard\ layer-gadgets '-d /L*/Mana*/$USER' '-app Safari WebKitDNSPrefetchingEnabled' '-Fcu +c0 -l' -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' '-F \$Message -k Sender kernel -k Message CReq "'{'n Cause: -','(a und|I/O |gnment |jnl_io.+)err|disk.+abo','USBF:.+bus'}'"' -name\ kMDItem${k[33]} -T\ hfs '-n get default' -listnetworkserviceorder :${k[33]} :CFBundleDisplayName $EUID {'$TMPDIR../C ','/{S*/,}'}'L*/{,Co*/*/*/L*/}{Cache,Log}s -type f -size +'${p[11]}'M -exec stat -f%z'$'\f''%N {} \;' \ /v*/d*/*/*l*d{,.*.$UID}/* '-app Safari UserStyleSheetEnabled' 'L*/A*/Fi*/P*/*/a*.json' users/$USER\ HomeDirectory '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' ' -F "\$Time \$(Sender): \$Message" -k Sender Rne "launchd|nsurls" -k Level Nle 3 -k Facility R'{'ne "user|','eq "'}'console" -k Message CRne "[{}<>]|asser|commit - no t|deprec|done |ect pas|fmfd|Goog|ksho|ndum|obso|realp|rned f|/root|sandbox ex" ' getenv '/ "kMDItemDateAdded>=\$time.now(-'${p[23]}')&&kMDItem'${k[33]}'=*"' -m\ / '' ' -F "\$Time \$(RefProc): \$Message" -k Sender Req launchd -k Level Nle 3 -k Message Rne "asse|bug|File ex|hij|Ig|Jet|key is|lid t|Plea|ship" ' print{,-disabled}\ {system,{gui,user}/$UID} '-n1 --show-initial-usage --show-process-energy' -r ' -F "\$Message" -k Sender nsurlstoraged -k Time ge -1h -k Level Nle 4 -k Message Req "^(ER|IN)" ' '/A* -type d -name *.app -prune ! -user 0' -vv '-D1 -IPRWck -s5 sleep 1' );N1=${#c2[@]};for j in {0..20};do c2[N1+j]=SP${k[j]}DataType;done;l=({Restricted\ ,Lock,Pro}files POST Battery {Safari,App,{Bad,Loaded}\ kernel,Firefox}\ extensions System\ load boot\ args FileVault\ {2,1} {Kernel,System,Console,launchd}\ log SMC Login\ hook 'I/O per process' 'High file counts' UID {System,Login,Agent,User}\ services\ {load,disabl}ed {Admin,Root}\ access Font\ issues Firewall Proxies DNS TCP/IP Wi-Fi 'Elapsed time (sec)' {Root,User}\ crontab {Global,User}' login items' Spotlight Memory\ pressure Listeners Widgets Parental\ Controls Prefetching Nets Volumes {Continuity,I/O,iCloud,HID,HCI}\ errors {User,System}\ caches/logs XPC\ cache Startup\ items Shutdown\ codes Heat Diagnostic\ reports Bad\ {plist,cache}s 'VM (GiB)' Bundles{,' (new)'} Trust\ settings Activity Free\ space Stylesheet Library\ paths{,' ('{shell,launchd}\)} Data\ packages Modifications );N3=${#l[@]};for i in {0..8};do l[N3+i]=${k[5+i]};done;F() { local x="${s[$1]}";[[ "$x" =~ ^([\&\|\<\>]|$) ]]&&{ printf "$x";return;};:|${c1[30]} "$x" 2>&-;printf "%s \'%s\'" "|${c1[30+$?]}" "$x";};A0() { Q=6;v[2]=1;id -G|grep -qw 80;v[1]=$?;((v[1]))||{ Q=7;sudo -v;v[2]=$?;((v[2]))||Q=8;};v[3]=`date +%s`;date '+Start time: %T %D%n';printf '\n[Process started]\n\n'>&4;printf 'Revision: %s\n\n' ${p[0]};};A1() { local c="${c1[$1]} ${c2[$2]}";shift 2;c="$c ` while [[ "$1" ]];do F $1;shift;done`";((P2))&&{ c="sudo $c";P2=;};v=`eval "$c"`;[[ "$v" ]];};A2() { local c="${c1[$1]}";[[ "$c" =~ ^(awk|sed ) ]]&&c="$c '${s[$2]}'"||c="$c ${c2[$2]}";shift 2;local d=` while [[ "$1" ]];do F $1;shift;done`;((P2))&&{ c="sudo $c";P2=;};local a;v=` while read a;do eval "$c '$a' $d";done<<<"$v";`;[[ "$v" ]];};A3(){ v=$((`date +%s`-v[3]));};export -f A1 A2 F;B1() { v=No;! ((v[1]))&&{ v=;P1=1;};};eval "`type -a B1|sed '1d;s/1/2/'`";B3(){ v[$1]="$v";};B4() { local i=$1;local j=$2;shift 2;local c="cat` while [[ "$1" ]];do F $1;shift;done`";v[j]=`eval "{ $c;}"<<<"${v[i]}"`;};B5(){ v="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d$'\e' <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F$'\e' ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`egrep -v "${v[$1]}"<<<"$v"|sort`;};eval "`type -a B7|sed '1d;s/7/8/;s/-v //'`";C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { B4 0 0 63&&C1 1 $1;};C4() { echo $'\t'"Part $((++P)) of $Q done at $((`date +%s`-v[3])) sec">&4;};C5() { sudo -k;pbcopy<<<"$o";printf '\n\tThe test results are on the Clipboard.\n\n\tPlease close this window.\n';exit 2>&-;};for i in 1 2;do eval D$((i-1))'() { A'$i' $@;C0;};';for j in 2 3;do eval D$((i+2*j-3))'() { local x=$1;shift;A'$i' $@;C'$j' $x;};';done;done;trap C5 2;o=$({ A0;D0 0 N1+1 2;D0 0 $N1 1;B1;C2 31;B1&&! B2&&C2 32;D2 22 15 63;D0 0 N1+2 3;D0 0 N1+15 17;D4 3 0 N1+3 4;D4 4 0 N1+4 5;D4 N3+4 0 N1+9 59;D0 0 N1+16 99;for i in 0 1 2;do D4 N3+i 0 N1+5+i 6;done;D4 N3+3 0 N1+8 71;D4 62 1 10 7;D4 10 1 11 8;B2&&D4 18 19 53 67;D2 11 2 12 9;D2 12 3 13 10;D2 13 32 70 101 25;D2 71 6 76 13;D2 45 20 52 66;A1 7 77 14;B3 28;A1 20 31 111;B6 0 28 5;B4 0 0 110;C2 66;B2&&D0 45 90 124;D4 70 8 15 38;D0 9 16 16 77 45;C4;B2&&D0 35 49 61 75 76 78 45;B2&&{ D0 28 17 45;C4;};B2&&{ A1 43 85 117;B3 29;B4 0 0 119 76 81 45;C0;B4 29 0 118 119 76 82 45;C0; };D0 12 40 54 16 79 45;D0 12 39 54 16 80 45;D4 74 25 77 15&&{ B4 0 8 103;B4 8 0;A2 18 74;B6 8 0 3;C3 75;};B2&&D4 19 21 0;B2&&D4 40 10 42;D2 2 0 N1+19 46 84;D2 44 34 43 53;D2 59 22 20 32;D2 33 0 N1+14 51;for i in {0..2};do A1 29 35+i 104+i;B3 25+i;done;B6 25 27 5;B6 0 26 5;B4 0 0 110;C2 69;D2 34 21 28 35;D4 35 27 29 36;A1 40 59 120;B3 18;A1 33 60 121;B8 18;B4 0 19 83;A1 27 32 39&&{ B3 20;B4 19 0;A2 33 33 40;B3 21;B6 20 21 3;};C2 36;D4 50 38 5 68;B4 19 0;D5 37 33 34 42;B2&&D4 46 35 45 55;D4 38 0 N1+20 43;B2&&D4 58 4 65 76 91;D4 63 4 19 44 75 95 12;B1&&{ D4 53 5 55 75 69&&D4 51 6 58 31;D4 56 5 56 97 75 98&&D0 0 N1+7 99;D2 55 5 27 84;D4 61 5 54 75 70;D4 14 5 14 96;D4 15 5 72 96;D4 17 5 78 96;C4;};D4 16 5 73 96;A1 13 44 74 18;C4;B3 4;B4 4 0 85;A2 14 61 89;B4 0 5 19 102;A1 17 41 50;B7 5;C3 8;B4 4 0 88;A2 14 24 89;C4;B4 0 6 19 102;B4 4 0 86;A2 14 61 89;B4 0 7 19 102;B5 6 7;B4 0 11 73 102;A1 42 86 114;j=$?;for i in 0 1 2;do ((i==2&&j==1))&&break;((! j))||((i))||B2&&A1 18 $((79+i-(i+53)*j)) 107+8*j 94 74||continue;B7 11;B4 0 0 11;C3 $((23+i*(1+i+2*j)));D4 $((24+i*(1+i+2*j))) 18-4*j 82+i-16*j $((112+((3-i)*i-40*j)/2));done;D4 60 4 21 24;D4 42 14 1 62;D4 43 37 2 90 48;D4 41 10 42;D2 48 36 47 25;A1 4 3 60&&{ B3 9;A2 14 61;B4 0 10 21;B4 9 0;A2 14 62;B4 0 0 21;B6 0 10 4;C3 5;};D4 9 41 69 100;D2 72 21 68 35;D2 49 21 48 49;B4 4 22 57 102;A1 21 46 56 74;B7 22;B4 0 0 58;C3 47;D4 54 5 7 75 76 69;D4 52 5 8 75 76 69;D4 57 4 64 76 91;D2 0 4 4 84;D2 1 4 51 84;D4 21 22 9 37;D0 0 N1+17 108;D4 76 24 38;A1 23 18 28 89;B4 0 16 22 102;A1 16 25 33;B7 16;B4 0 0 34;D1 31 47;D4 64 4 71 41;D4 65 5 87 116 74;C4;B4 4 12 26 89 23 102;for i in {0..3};do A1 0 N1+10+i 72 74;B7 12;B4 0 0 52;C3 N3+5+i;((i))||C4;done;A1 24 22 29;B7 12;B3 14;A2 39 57 30;B6 14 0 4;C3 67;A1 24 75 74;B4 1 1 122||B7 12;B4 0 0 123;B3 23;A2 39 57 30;B6 23 0 4;C3 68;B4 4 13 27 89 65;A1 24 23;B7 13;C3 73;B4 4 0 87;A2 14 61 89 20;B4 0 17;A1 26 50 64;B7 17;C3 6;A1 4 88;D5 77 44 89;D4 7 11 6;D0 0 N1+18 109;A3;C2 39;C4;} 4>&2 2>/dev/null;);C5
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
[Process started]
Part 1 of 8 done at … sec
Part 8 of 8 done at … sec
The test results are on the Clipboard.
Please close this window.
[Process completed]
The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.
12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
Copyright © 2014, 2015 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
When I used migration Assistant to transfer stuff from my iMac to my MacBook Pro, both running the latest update of Lion, I ended up with duplicate icons in the Launchpad. How do I correct this situation. Some can be deleted using the iPad method of holding down an icon until they all jiggle and then clicking the "X" to delete. However, most do not have x's appear next to them. Otherwise, the migration seemed to go okay.
Launchpad will display an icon for each copy of an application that is currently installed (as well as any aliases to those applications), so you will see more than one icon for an application if you have more than one version of the application installed or aliased. So did you create any aliases of these apps on your old computer? If so, delete them.
-
Macbook Pro Retina Mountain lion freezes after deep sleep
Hello All,
I am having a strange problem with my MacBook Pro Retina, Mid 2012 (Mountain Lion 10.8.3). Since about January time It keeps crashing after I put it into a deep sleep. After closing the lid - waiting for 1 hour or so - then reopening the lid, i get presented with the normal Apple login screen (breifly) and then it crashes and i get a grey screen saying my mac has had an issue and it needs to restart.
When i log back on i get an error message that I can send onto Apple and then my Mac carries on as normal. Very weird.
I have searched these forums, been into the Apple store, spoken to Apple done hardware diagnostics, reinstalled the OS (worked breifly then stopped working again) - so i assume its one of the programs or bits of hardware that i use (which i have tried to isolate/remove)- but i am still strugling to solve these issues.
It would be great if someone could give me some advice around:
1. Where I can find these log files/error messages, etc.
2. Understanding what it is causing this issue.
Thanks in advance.The solution is to dump the 100€ mini-display port DVI-D adapter that apple sells and buy a mini-Display to Display-Port cable for 6€. No crashes, no annoying interruption of the display (which I had several times the day for 2 or 3 seconds). There are very short interruptions now, but it is much better than with the apple adapter. The apple adapter needs a USB port, which is not necessary with the simple cable.
As for the monitor: Burn In, otherwise great. The burn in can be erased via monitor menu but should not be there in the first place.
Hope this helps. -
MacBook Pro Retina Running Very Slow (EtreCheck)
Problem description:
My MacBook Pro Retina has been running very sluggish lately. It used to be so consistently fast and now it is just so sluggish.
EtreCheck version: 2.0.11 (98)
Report generated November 25, 2014 at 11:17:21 AM MST
Hardware Information: ℹ️
MacBook Pro (Retina, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro10,1
1 2.3 GHz Intel Core i7 CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 -
NVIDIA GeForce GT 650M - VRAM: 1024 MB
Color LCD spdisplays_2880x1800Retina
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 2 days 4:15:2
Disk Information: ℹ️
APPLE SSD SD256E disk0 : (251 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk2) / [Startup]: 249.78 GB (51.73 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 250.14 GB Online
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hidhook (9.0 24172.951362) Support
[not loaded] com.parallels.kext.hypervisor (9.0 24172.951362) Support
[not loaded] com.parallels.kext.netbridge (9.0 24172.951362) Support
[not loaded] com.parallels.kext.usbconnect (9.0 24172.951362) Support
[not loaded] com.parallels.kext.vnic (9.0 24172.951362) Support
/Library/Extensions
[not loaded] com.displaylink.dlusbncm (1.11.0 - SDK 10.6) Support
[loaded] com.displaylink.driver.DisplayLinkDriver (2.1 - SDK 10.6) Support
/System/Library/Extensions
[not loaded] com.wacom.kext.pentablet (5.3.5 - SDK 10.9) Support
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[running] com.adobe.AdobeCreativeCloud.plist Support
[not loaded] com.displaylink.useragent-prelogin.plist Support
[running] com.displaylink.useragent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[running] com.wacom.pentablet.plist Support
Launch Daemons: ℹ️
[running] com.displaylink.displaylinkmanager.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.google.keystone.agent.plist Support
[running] com.vladalexa.MagicPrefs.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
uTorrent Application (/Applications/uTorrent.app)
Dropbox Application (/Applications/Dropbox.app)
Autodesk 360 Application (/Applications/Autodesk/Autodesk 360.app)
Internet Plug-ins: ℹ️
QuickTime Plugin: Version: 7.7.3
WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.6 - SDK 10.9 Support
JavaAppletPlugin: Version: Java 7 Update 13 Check version
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
Default Browser: Version: 600 - SDK 10.10
User Internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 7.1 Support
Safari Extensions: ℹ️
Open in Internet Explorer
Searchme
3rd Party Preference Panes: ℹ️
Java Support
MagicPrefs Support
PenTablet Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
5% WindowServer
5% Google Chrome
3% launchd
2% MagicPrefs
1% hidd
Top Processes by Memory: ℹ️
182 MB Google Chrome
155 MB WindowServer
137 MB mds_stores
134 MB Google Chrome Helper
69 MB Creative Cloud
Virtual Memory Information: ℹ️
9.96 GB Free RAM
3.52 GB Active RAM
1.21 GB Inactive RAM
1.84 GB Wired RAM
44.58 GB Page-ins
90 KB Page-outsThe only odd thing in this report is the Searchme extension. That indicates the presence of Spigot adware. Here's how to remove it: http://www.thesafemac.com/arg-spigot/
Also Displaylink needs updating: http://www.displaylink.com/support/mac_downloads.php -
MacBook Pro Retina - Running Hot
Hello everyone,
I have had my new MacBook Pro Retina for less than a week now and I am loving it.
I already have a ton of great applications installed, but I have noticed it is running extremely hot.
I have uploaded an image of iStat in the systems current state. The picture is labeled iStat_IntelHD4000 indicating the system is running on the Intel graphics chipset at a very low load. (Only running Chrome.)
The next image attached is a called iStat_nVidia indicating the system is running on the nVidia graphics chipset at a significantly higher load. (Running VMware fusion with a light-weight install of Windows 7 x64.)
As you can see, the system's temperature has increased significantly even when just running a simple virtual machine under no load other than windows system overhead.
I am a fairly experienced IT professional, but I have not had a macintosh computer since a g4 iBook; loved that laptop :-)
Some statistics I could not show on here are from my bootcamp install. I installed Star Wars: The Old Republic yesterday evening, and that's when the red flag really went up.
I have SpeedFan installed on the Windows partition. I fired up SWTOR w/ max graphics and the game runs really smooth. However, the GPU temp hit 90 degrees Celsius before the fans sounded like the laptop was going to lift off the table and rocket into space.
I appreciate anyone else's input as it seems this is starting to become a trending discussion.
Cheers,
ChardonsFinest
iStat_IntelHD4000
iStat_nVidiaHi Shootist007,
Good question....
Here is a few screenshots of SpeedFan under Windows 7 x64.
Standard system boot into OS, no other apps running other than background processes and internet explorer.
Still pretty warm and Windows does not use the Intel graphics chipset. I used the standard installer from Bootcamp to install drivers, app support, etc...
You can ignore the threashold indicators in speedfan as I did not configure any of them. -
How do I install Snow Leopard on a MacBook Pro currently running Lion?
A friend is having trouble running older apps in Lion on his new Macbook Pro and wants to revert to Snow Leopard. Any suggestions or cautionary tales appreciated. Thanks.
New MBPs require a version of Snow Leopard that you cannot purchase. If it did not come pre-installed on the computer then installing Snow Leopard is a bit of a chore.
First off he will need a computer that can boot from a retail Snow Leopard DVD (10.6.3.) Second off he will need a 16 GB USB flash drive or a free partition on a USB hard drive that is at least 16 GBs in size. The basic process is:
Using a computer that can boot from a retail Snow Leopard DVD you install 10.6.3 onto the spare drive. Download and install the 10.6.8 Combo update. Create a new partition on the MBP. Boot the MBP from the 10.6.8 USB drive then clone the system to the new partition on the MBP.
I will be glad to provide more detail if needed. -
How do I reinstall GarageBand 6.0.5 on my MacBook Pro Retina running OS X Mavericks?
I have recently installed the latest version of GarageBand on my recently purchased MacBook Pro 13" Retina. After discovering two GarageBand icons in the Launchpad, I removed the older version, only to discover that the app was also automatically erased from the drive instead of being moved to Trash. I now need the older GarageBand 6.0.5 as the newer version 10.0.1 lacks certain essential features that the older one had. However, due to the lack of a restore from Trash option (due to the unexpected automatic erase once removed from Launchpad) as well as a complete lack of installation DVDs in the newer MacBook Pros, how do I reinstall GarageBand 6.0.5?
After discovering two GarageBand icons in the Launchpad, I removed the older version, only to discover that the app was also automatically erased from the drive instead of being moved to Trash.
That is what deleting from the Launchpad is supposed to do - removing the icon and uninstalling the app. It follows the model of the IOS home screen, where you can browse and remove apps installed on the iPad or iPhone.
if you want to clean up your launchpad without uninstalling applications, create a folder in the launchpad by dragging the icons on top of each other. I have one folder apps that I have never used, but do not want to delete.
I now need the older GarageBand 6.0.5 as the newer version 10.0.1 lacks certain essential features that the older one had.
Have you a Time Machine backup of your system, that goes back in time before the time you deleted GarageBand '11? I have seen some posts of forum members, who downgraded the system back to MacOS 10.8.5, but even that did not make GB 6.0.5 appear at the AppStore again. -
Cannot download Flash CC on MacBook Pro Retina running Mavericks
I have a subscription to Creative Cloud; even though Photoshop CC can be downloaded and installed, Flash CC cannot.
It is not listed in creative cloud panel running on my machine, only Flash CS6 is available.
- I tried to login to Creative Cloud website using chrome and click on the download link for Flash CC, but it did not work.
- I had tried to uninstall Creative Cloud and run the Cloud Cleaner tool, but it did not help.
I'm running Maverick on a MacBook Pro with Retina display (intel Core i7). I have plenty of space on my disk, and as far as i can tell, the machine meets all Flash CC requirements.
This is also the same with illustrator.
Any help is much appreciated.Thank you for your quick reply.
I did
uninstall all creative cloud apps,
uninstall creative cloud,
run cleaner tool
and then reinstall creative cloud.
When I open creative cloud panel, only Flash CS6 is on the list.
I have been doing this process for 5 times now, including today attempt.
I tried to go in adobe website and install it via the link
https://creative.adobe.com/products/flash
The link open Creative Cloud Panel and do nothing.
I have the same issue with illustrator CC.
It is strange that I do not have the same issue with Photoshop CC.
Any further assistance would be much appreciated. -
Model Name: MacBook Pro
Model Identifier: MacBookPro10,1
Processor Name: Intel Core i7
Processor Speed: 2.6 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: MBP101.00EE.B02
SMC Version (system): 2.3f35
Serial Number (system): C0*******KQ5
Hardware UUID: ECB1B596-8AEF-5224-89DD-DA952832ACFA
Macintosh HD:
Available: 177.21 GB (177,212,125,184 bytes)
Capacity: 750.42 GB (750,418,227,200 bytes)
Mount Point: /
File System: Journaled HFS+
Writable: Yes
Ignore Ownership: No
BSD Name: disk0s2
Volume UUID: 5C76AB66-D613-306D-82D1-904F6C53C6D4
Physical Drive:
Media Name: APPLE SSD SM768E Media
Medium Type: SSD
Protocol: SATA
Internal: Yes
Partition Map Type: GPT (GUID Partition Table)
S.M.A.R.T. Status: Verified
<Edited by Host>post the first 100 or so lines of the crash log please
LN -
The video Getting Started With Firefox won't play on my new MacBook Pro; how to make it play?
I went from Firefox Bookmarks to the introduction to Firefox, I could read the information but could not play the video
Once you get the domain file from your old Mac onto your new Mac asx AnsonS describen read this:
In Lion the Library folder is now invisible. To make it permanently visible enter the following in the Terminal application window: chflags nohidden ~/Library and hit the Enter button - 10.7: Un-hide the User Library folder.
To open your domain file in Lion or to switch between multiple domain files Cyclosaurus has provided us with the following script that you can make into an Applescript application with Script Editor. Open Script Editor, copy and paste the script below into Script Editor's window and save as an application.
do shell script "/usr/bin/defaults write com.apple.iWeb iWebDefaultsDocumentPath -boolean no"delay 1
tell application "iWeb" to activate
Just launch the application, find and select the domain file you want to open and it will open with iWeb. It modifies the iWeb preference file each time it's launched so one can switch between domain files.
You can download an already compiled version with this link: iWeb Switch Domain.
WARNING: iWeb Switch Domain will overwrite an existing Domain.sites2 file if you select to create a new domain in the same folder. So rename your domain files once they've been created to something other than the default name.
OT -
Office 2011 won't open on my migrated Macbook pro. Running Mavericks.
Process: Microsoft Word [417]
Path: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
Identifier: com.microsoft.Word
Version: 14.3.8 (14.3.8)
Build Info: Unknown-130913~0
Code Type: X86 (Native)
Parent Process: launchd [155]
Responsible: Microsoft Word [417]
User ID: 503
Date/Time: 2013-11-13 23:38:42.155 -0800
OS Version: Mac OS X 10.9 (13A3017)
Report Version: 11
Anonymous UUID: EFF43114-542C-BBF3-2660-3B52A0E04682
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[__NSCFString replaceCharactersInRange:withString:]: nil argument'
Application Specific Backtrace 1:
0 CoreFoundation 0x997716b1 __raiseError + 193
1 libobjc.A.dylib 0x988ac091 objc_exception_throw + 162
2 CoreFoundation 0x997715cb +[NSException raise:format:] + 139
3 CoreFoundation 0x9973bab5 mutateError + 181
4 CoreFoundation 0x99678918 -[__NSCFString replaceCharactersInRange:withString:] + 56
5 Foundation 0x9553d6e7 -[NSConcreteMutableAttributedString replaceCharactersInRange:withString:] + 320
6 Foundation 0x9553d1ef -[NSConcreteMutableAttributedString initWithString:attributes:] + 293
7 MicrosoftSetupUI 0x0228a516 SetupUISetBoolForFrameworkPreferenceKey + 3383
8 AppKit 0x96f7f059 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1253
9 AppKit 0x9702b9a0 -[NSNib _instantiateNibWithExternalNameTable:] + 631
10 AppKit 0x9715ff30 -[NSNib instantiateNibWithOwner:topLevelObjects:] + 267
11 AppKit 0x9715fcb1 -[NSViewController loadView] + 211
12 AppKit 0x97087c54 -[NSViewController view] + 42
13 MicrosoftSetupUI 0x0228260f SetupUI_LicensingBitfieldSQMTrigger + 13681
14 MicrosoftSetupUI 0x022835d3 SetupUI_LicensingBitfieldSQMTrigger + 17717
15 AppKit 0x96f7f059 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1253
16 AppKit 0x96f72b75 loadNib + 369
17 AppKit 0x96f71fa1 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 320
18 AppKit 0x9721bd2e +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 154
19 AppKit 0x9721bb39 -[NSWindowController loadWindow] + 231
20 AppKit 0x97220d03 -[NSWindowController window] + 81
21 MicrosoftSetupUI 0x02280a00 SetupUI_LicensingBitfieldSQMTrigger + 6498
22 MicrosoftSetupUI 0x0227ff89 SetupUI_LicensingBitfieldSQMTrigger + 3819
23 MicrosoftSetupUI 0x0227e987 MicrosoftSetupUI + 10631
24 MicrosoftSetupUI 0x0227f088 SetupUI_IsActivityAllowed + 40
25 Microsoft Word 0x000d819d Microsoft Word + 8605
26 Microsoft Word 0x000d80c7 Microsoft Word + 8391
27 Microsoft Word 0x000d80a6 Microsoft Word + 8358
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x99772007 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 7
1 com.apple.CoreFoundation 0x997719b0 __raiseError + 960
2 libobjc.A.dylib 0x988ac091 objc_exception_throw + 162
3 com.apple.CoreFoundation 0x997715cb +[NSException raise:format:] + 139
4 com.apple.CoreFoundation 0x9973bab5 mutateError + 181
5 com.apple.CoreFoundation 0x99678918 -[__NSCFString replaceCharactersInRange:withString:] + 56
6 com.apple.Foundation 0x9553d6e7 -[NSConcreteMutableAttributedString replaceCharactersInRange:withString:] + 320
7 com.apple.Foundation 0x9553d1ef -[NSConcreteMutableAttributedString initWithString:attributes:] + 293
8 com.microsoft.setupui 0x0228a516 SetupUISetBoolForFrameworkPreferenceKey + 3383
9 com.apple.AppKit 0x96f7f059 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1253
10 com.apple.AppKit 0x9702b9a0 -[NSNib _instantiateNibWithExternalNameTable:] + 631
11 com.apple.AppKit 0x9715ff30 -[NSNib instantiateNibWithOwner:topLevelObjects:] + 267
12 com.apple.AppKit 0x9715fcb1 -[NSViewController loadView] + 211
13 com.apple.AppKit 0x97087c54 -[NSViewController view] + 42
14 com.microsoft.setupui 0x0228260f SetupUI_LicensingBitfieldSQMTrigger + 13681
15 com.microsoft.setupui 0x022835d3 SetupUI_LicensingBitfieldSQMTrigger + 17717
16 com.apple.AppKit 0x96f7f059 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1253
17 com.apple.AppKit 0x96f72b75 loadNib + 369
18 com.apple.AppKit 0x96f71fa1 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 320
19 com.apple.AppKit 0x9721bd2e +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 154
20 com.apple.AppKit 0x9721bb39 -[NSWindowController loadWindow] + 231
21 com.apple.AppKit 0x97220d03 -[NSWindowController window] + 81
22 com.microsoft.setupui 0x02280a00 SetupUI_LicensingBitfieldSQMTrigger + 6498
23 com.microsoft.setupui 0x0227ff89 SetupUI_LicensingBitfieldSQMTrigger + 3819
24 com.microsoft.setupui 0x0227e987 0x227c000 + 10631
25 com.microsoft.setupui 0x0227f088 SetupUI_IsActivityAllowed + 40
26 com.microsoft.Word 0x000d819d 0xd6000 + 8605
27 com.microsoft.Word 0x000d80c7 0xd6000 + 8391
28 com.microsoft.Word 0x000d80a6 0xd6000 + 8358
Thread 1:
0 libsystem_kernel.dylib 0x91d46046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96264dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x96268cce start_wqthread + 30
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x91d46992 kevent64 + 10
1 libdispatch.dylib 0x96c068bd _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x96c06556 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x91d46046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96264dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x96268cce start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x91d46046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96264dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x96268cce start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x91d46046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96264dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x96268cce start_wqthread + 30
Thread 6:
0 libsystem_kernel.dylib 0x91d46046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96264dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x96268cce start_wqthread + 30
Thread 7:
0 libsystem_kernel.dylib 0x91d46046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96264dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x96268cce start_wqthread + 30
Thread 8:
0 libsystem_kernel.dylib 0x91d46046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96264dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x96268cce start_wqthread + 30
Thread 9:
0 libsystem_kernel.dylib 0x91d45b76 __semwait_signal + 10
1 libsystem_c.dylib 0x9588a05b nanosleep$UNIX2003 + 219
2 com.apple.Foundation 0x9557c641 +[NSThread sleepForTimeInterval:] + 170
3 com.microsoft.mcp 0x023054d8 RegisterWindowForMouseMoveEvents + 1011
4 com.apple.Foundation 0x9554ef2e -[NSThread main] + 45
5 com.apple.Foundation 0x9554ee86 __NSThread__main__ + 1426
6 libsystem_pthread.dylib 0x962635fb _pthread_body + 144
7 libsystem_pthread.dylib 0x96263485 _pthread_start + 130
8 libsystem_pthread.dylib 0x96268cf2 thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x91d40fce semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x90a7c311 MPWaitOnSemaphore + 104
2 com.microsoft.mbukernel 0x02257065 MBUSemaphore::WaitOnSemaphore(unsigned long) + 45
3 com.microsoft.setupui 0x022a9872 TcidIsDisabledInDRM + 65322
4 com.microsoft.mbukernel 0x022504e2 MBUCreateThread(char const*, void*, void (*)(void*), MBUThreadID&, unsigned long) + 510
5 com.apple.CoreServices.CarbonCore 0x90a7c56e PrivateMPEntryPoint + 68
6 libsystem_pthread.dylib 0x962635fb _pthread_body + 144
7 libsystem_pthread.dylib 0x96263485 _pthread_start + 130
8 libsystem_pthread.dylib 0x96268cf2 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000001 ebx: 0x7ab83000 ecx: 0x00000000 edx: 0x00000000
edi: 0x7d567610 esi: 0x997715fe ebp: 0xbff29ac8 esp: 0xbff29ac0
ss: 0x00000023 efl: 0x00000286 eip: 0x99772007 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x7ab89dfe
Logical CPU: 4
Error Code: 0x00000000
Trap Number: 3
Binary Images:
0xd6000 - 0x1e52feb +com.microsoft.Word (14.3.8 - 14.3.8) <BAF4C0FB-36F0-7698-E28D-8E74FE93CAE1> /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
0x224b000 - 0x2264ff7 +com.microsoft.mbukernel (14.3.8 - 14.3.8) <1D1D6160-BA27-9BB6-0E52-536521BA752F> /Applications/Microsoft Office 2011/*/mbukernel.framework/Versions/14/mbukernel
0x227c000 - 0x22b9ff3 +com.microsoft.setupui (14.3.8 - 14.3.8) <49F85ABF-6DBA-8DC4-D84E-66546EADF468> /Applications/Microsoft Office 2011/*/MicrosoftSetupUI.framework/Versions/14/MicrosoftSetupUI
0x22f9000 - 0x252fff3 +com.microsoft.mcp (14.3.8 - 14.3.8) <89D23FB0-686F-4451-8750-F3C5A5502658> /Applications/Microsoft Office 2011/*/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPlugin
0x25ee000 - 0x265ffe7 +com.microsoft.netlib (14.3.8 - 14.3.8) <44E8C742-3829-5F83-A459-2241A633E61C> /Applications/Microsoft Office 2011/*/Netlib.framework/Versions/14/Netlib
0x2677000 - 0x271cfeb +com.microsoft.ole (14.3.8 - 14.3.8) <0A492AA8-49F0-5037-A6C6-8AD438477BBB> /Applications/Microsoft Office 2011/*/MicrosoftOLE.framework/Versions/14/MicrosoftOLE
0x273e000 - 0x27ddffb +com.microsoft.oleautomation (14.3.8 - 14.3.8) <7F34CD12-00F7-390C-1D82-3466614AF41F> /Applications/Microsoft Office 2011/*/MicrosoftOLEAutomation.framework/Versions/14/MicrosoftOLEAutomation
0x280c000 - 0x2819fff +com.microsoft.merp (2.2.4 - 2.2.4) <4E9DFD77-E3C1-134B-908B-25721F699BBE> /Applications/Microsoft Office 2011/*/merp.framework/Versions/14/merp
0x2824000 - 0x2a18feb +com.microsoft.msxml (14.3.8 - 14.3.8) <2E8E4B2E-C704-2FB0-C24C-10D7C476D253> /Applications/Microsoft Office 2011/*/MSXML.framework/Versions/14/MSXML
0x2a8b000 - 0x31f5fef +com.microsoft.office (14.3.8 - 14.3.8) <43F1598A-2D8F-E07B-60F6-D5EF0C58111A> /Applications/Microsoft Office 2011/*/MicrosoftOffice.framework/Versions/14/MicrosoftOffice
0x3351000 - 0x41e0fef +com.microsoft.officeart (14.3.8 - 14.3.8) <C38785A7-5742-D05C-4586-B473419E223B> /Applications/Microsoft Office 2011/*/OfficeArt.framework/Versions/14/OfficeArt
0x44a2000 - 0x44acff7 +com.microsoft.oleo (14.3.8 - 14.3.8) <0C95CF23-86DE-E7F1-57E5-7E82930CFA38> /Applications/Microsoft Office 2011/*/MicrosoftOleo.framework/Versions/14/MicrosoftOleo
0x44b9000 - 0x44d0ff3 +com.microsoft.mathfont (14.3.8 - 14.3.8) <E33D75DB-F95D-9C19-0899-3C7C6C195909> /Applications/Microsoft Office 2011/*/MicrosoftMathFont.framework/Versions/14/MicrosoftMathFont
0x44d9000 - 0x4950ff7 +com.microsoft.chart (14.3.8 - 14.3.8) <56B0A9A5-B881-6207-CA7F-F9F72E13839E> /Applications/Microsoft Office 2011/*/MicrosoftChartPlugin.framework/Versions/14/MicrosoftChartPlugin
0x4a97000 - 0x4bdeff7 +com.microsoft.msls3 (14.3.8 - 14.3.8) <C7F5BC89-303B-7A5A-32B0-4FB5D10074EC> /Applications/Microsoft Office 2011/*/MicrosoftPTLS.framework/Versions/14/MicrosoftPTLS
0x4beb000 - 0x4c21ff7 +com.microsoft.msgrlibclient (8.0.0 - 8.0.0) <F52BE5A4-4783-4401-E2E4-9E3FF05FFAB7> /Applications/Microsoft Office 2011/*/MsgrLibClient.framework/Versions/14/MsgrLibClient
0x4c43000 - 0x4c85fe7 +com.microsoft.ribbon (14.3.8 - 14.3.8) <037295CB-DC29-4C7F-D6EA-2D291961A9B1> /Applications/Microsoft Office 2011/*/MBURibbon.framework/Versions/14/MBURibbon
0x4cab000 - 0x4cedfe3 +com.microsoft.mviewlib (14.3.8 - 14.3.8) <C04DD601-19FD-220B-1B43-0B277AFE2018> /Applications/Microsoft Office 2011/*/MViewLib.framework/Versions/14/MViewLib
0x4d17000 - 0x4d74ff7 +com.microsoft.wlmuser (14.3.8 - 14.3.8) <27D3E20F-D702-9DC5-03CE-0A8EAB2D7844> /Applications/Microsoft Office 2011/*/WLMUser.framework/Versions/14/WLMUser
0x4d9a000 - 0x4dc4fff +com.microsoft.wlmgraphicsdevice (14.3.8 - 14.3.8) <DF1017C3-7D4A-EA9F-12F7-8CB2F8EC2F6E> /Applications/Microsoft Office 2011/*/WLMGraphicsDevice.framework/Versions/14/WLMGraphicsDevice
0x4de1000 - 0x4e0efe3 +com.microsoft.wlmkernel (14.3.8 - 14.3.8) <FA6467BE-8BFF-DEDD-ECE7-D0F959F7DD4D> /Applications/Microsoft Office 2011/*/WLMKernel.framework/Versions/14/WLMKernel
0x4e26000 - 0x59b7ff7 +com.microsoft.gfx (14.3.8 - 14.3.8) <22501916-D338-322C-BB39-C7336A215A52> /Applications/Microsoft Office 2011/*/Gfx.framework/Versions/14/Gfx
0x5a2f000 - 0x5debff7 +com.microsoft.igx (14.3.8 - 14.3.8) <7D517ECF-81FE-0E22-9FB3-CF0EB3AF0094> /Applications/Microsoft Office 2011/*/SmartArt.framework/Versions/14/SmartArt
0x5eb6000 - 0x5f1cffb +com.microsoft.mbuCloudServices (14.3.8 - 14.3.8) <9C278F6A-F821-6CFD-6859-F72642909C7D> /Applications/Microsoft Office 2011/*/MicrosoftCloudServices.framework/Versions/14/MicrosoftCloudServices
0x5f3e000 - 0x5f42ff3 +com.microsoft.mbustrings (14.3.8 - 14.3.8) <2E8A30F7-B018-F957-3D1C-FB4E0EE48B0C> /Applications/Microsoft Office 2011/*/mbustrings.framework/Versions/14/mbustrings
0x5f4a000 - 0x5f4cff7 +com.microsoft.mbulocale (14.3.8 - 14.3.8) <13EE7358-B49D-1124-075E-722C428C00A1> /Applications/Microsoft Office 2011/*/mbulocale.framework/Versions/14/mbulocale
0x5f53000 - 0x5f74feb +com.microsoft.wlmstrings (14.3.8 - 14.3.8) <ABF60A79-7B77-B86C-E650-A13E2A806590> /Applications/Microsoft Office 2011/*/wlmstrings.framework/Versions/14/wlmstrings
0x5f81000 - 0x5fd8ffb +com.microsoft.CocoaUI (14.3.8 - 14.3.8) <1C7B6378-1277-5087-BF96-72CF7CD7A078> /Applications/Microsoft Office 2011/*/CocoaUI.framework/Versions/14/CocoaUI
0x600c000 - 0x614afef +com.microsoft.MicrosoftOfficeDRM (14.3.8 - 14.3.8) <01BE98A1-6355-BE6D-2E2E-86FA549F3E29> /Applications/Microsoft Office 2011/*/MicrosoftOfficeDRM.framework/Versions/14/MicrosoftOfficeDRM
0x6179000 - 0x6191feb +com.microsoft.threadpool (14.3.8 - 14.3.8) <7C18EC3A-BD05-FF16-2D5B-4DAFD070B6D0> /Applications/Microsoft Office 2011/*/ThreadPool.framework/Versions/14/ThreadPool
0x61a0000 - 0x61eafef +com.microsoft.menulib (14.3.8 - 14.3.8) <3292BA7A-ACE1-5C9B-36CD-5CB568D45622> /Applications/Microsoft Office 2011/*/MicrosoftMenuLibrary.framework/Versions/14/MicrosoftMenuLibrary
0x6202000 - 0x6236fe3 +com.microsoft.urlmon (14.3.8 - 14.3.8) <FFADEF49-972C-3AA4-F2FA-E704B2DB082D> /Applications/Microsoft Office 2011/*/StdUrlMoniker.framework/Versions/14/StdUrlMoniker
0x6246000 - 0x629dfe7 +com.microsoft.uniscribe (14.3.8 - 14.3.8) <99A29EB4-CD12-F736-CC2E-CBAF58B5215B> /Applications/Microsoft Office 2011/*/Uniscribe.framework/Versions/14/Uniscribe
0x62b9000 - 0x62c7ffb +com.microsoft.mbuinstrument (14.3.8 - 14.3.8) <38C72430-E78B-8143-0C5A-B57F59E538ED> /Applications/Microsoft Office 2011/*/mbuinstrument.framework/Versions/14/mbuinstrument
0x62d2000 - 0x62e3fe7 +com.microsoft.frameworks.wincrypto (14.3.8 - 14.3.8) <ED0D4573-D38A-CA16-D907-066AAAC7C4AE> /Applications/Microsoft Office 2011/*/WinCrypto.framework/Versions/14/WinCrypto
0x62ed000 - 0x6408ff7 +mbupgx.dylib (14) <26E50DFC-0EFA-76F0-FB25-1EB3655DDEE3> /Applications/Microsoft Office 2011/*/MicrosoftSetupUI.framework/Libraries/mbupgx.dylib
0x6420000 - 0x6459fe3 +com.microsoft.molc.framework (14.3.8 - 14.3.8) <EF333912-5548-2682-53A3-B891CFFEFCFF> /Applications/Microsoft Office 2011/*/molc.framework/Versions/14/molc
0x646e000 - 0x6471ff7 +com.microsoft.mbunamedstrings (14.3.8 - 14.3.8) <EC54E797-6EE0-BD28-0658-C243B335454C> /Applications/Microsoft Office 2011/*/mbunamedstrings.framework/Versions/14/mbunamedstrings
0x6478000 - 0x6479ff7 +com.microsoft.CocoaTooltipParser (14.3.8 - 14.3.8) <837D63A3-5388-DA4C-3820-B6FE77FF52FA> /Applications/Microsoft Office 2011/*/CocoaTooltipParser.framework/Versions/14/CocoaTooltipParser
0x647f000 - 0x64e8ff3 +com.microsoft.docex (14.3.8 - 14.3.8) <2DF96249-0200-6CF1-0069-80324CE70E69> /Applications/Microsoft Office 2011/*/DocEx.framework/Versions/14/DocEx
0x64fa000 - 0x6513ff3 +com.microsoft.frameworks.winhttp (14.3.8 - 14.3.8) <2BF7BE87-C5F8-137F-F0B4-0FBE327900CC> /Applications/Microsoft Office 2011/*/WinHttp.framework/Versions/14/WinHttp
0x651f000 - 0x652aff7 +com.microsoft.credui (14.3.8 - 14.3.8) <13442326-5956-7AF2-A477-D48A2A8E7FFC> /Applications/Microsoft Office 2011/*/MicrosoftCredui.framework/Versions/14/MicrosoftCredui
0x6534000 - 0x6534fff +com.microsoft.ddcs (14.3.8 - 14.3.8) <776A215E-3DFD-C3EB-8C3E-F548C09BDF3B> /Applications/Microsoft Office 2011/*/MicrosoftDDCS.framework/Versions/14/MicrosoftDDCS
0x6539000 - 0x6543fef +com.microsoft.frameworks.winapiui (14.3.8 - 14.3.8) <F5CB28E6-AC46-D801-F391-6138DE533122> /Applications/Microsoft Office 2011/*/WinAPIUI.framework/Versions/14/WinAPIUI
0x654d000 - 0x699dff7 +com.microsoft.csi (14.3.8 - 14.3.8) <2D10BDA7-217D-1E9D-4208-5CC50C77B263> /Applications/Microsoft Office 2011/*/MicrosoftCSI.framework/Versions/14/MicrosoftCSI
0x6a74000 - 0x6b72fef +com.microsoft.metex (14.3.8 - 14.3.8) <BC46A189-96F4-13E5-2D51-D22868E9D1BE> /Applications/Microsoft Office 2011/*/MetEx.framework/Versions/14/MetEx
0x6bc3000 - 0x6bcfff3 +com.microsoft.fba (14.3.8 - 14.3.8) <A9752A6A-7BAC-59AA-E897-A3B5332C3954> /Applications/Microsoft Office 2011/*/MicrosoftFBA.framework/Versions/14/MicrosoftFBA
0x6bdd000 - 0x6e3affb +com.microsoft.XPG (14.3.8 - 14.3.8) <4F15D99F-85EE-2A54-A4F7-6E2D9CE5D0BC> /Applications/Microsoft Office 2011/*/XPG.framework/Versions/14/XPG
0x6e6e000 - 0x6e74fe7 +com.microsoft.mbufs (14.3.8 - 14.3.8) <80D22F8B-7FB0-E896-F2CE-05DE029AED85> /Applications/Microsoft Office 2011/*/MicrosoftFS.framework/Versions/14/MicrosoftFS
0x6e7e000 - 0x6e8dff3 +com.microsoft.wlmfile (14.3.8 - 14.3.8) <FBE3F997-EAFA-04BD-42BB-9056DC0A7EBF> /Applications/Microsoft Office 2011/*/MicrosoftWlmFile.framework/Versions/14/MicrosoftWlmFile
0x6e98000 - 0x6f3afe7 +com.microsoft.webservices (14.3.8 - 14.3.8) <E8ED6755-574C-F3F3-9157-A4665C5DADD9> /Applications/Microsoft Office 2011/*/MicrosoftWebServices.framework/Versions/14/MicrosoftWebServices
0x6f55000 - 0x70a0fef +com.microsoft.Oimg (14.3.8 - 14.3.8) <D66A590B-816F-3F7C-E50D-A30527B6B682> /Applications/Microsoft Office 2011/*/Oimg.framework/Versions/14/Oimg
0x74a8000 - 0x74cafff +com.microsoft.powerplantcore (14.3.8 - 14.3.8) <DF7ADC65-0734-1AA1-80D2-72A03C0754E6> /Applications/Microsoft Office 2011/*/PowerPlantCore.framework/Versions/14/PowerPlantCore
0xd410000 - 0xd78affb +com.microsoft.outlook.legacy.framework (14.3.8 - 14.3.8) <1E51F467-C7BF-AF7B-D59A-E1C13B05B6EF> /Applications/Microsoft Office 2011/*/OutlookLegacy.framework/OutlookLegacy
0xdc9c000 - 0xdd77ff7 +com.microsoft.powerplant (14.3.8 - 14.3.8) <AC714A77-4FEC-18B1-2626-64FF1B8CD833> /Applications/Microsoft Office 2011/*/PowerPlant.framework/Versions/14/PowerPlant
0xdeb1000 - 0xe32ffe3 +com.microsoft.outlook.core.framework (14.3.8 - 14.3.8) <21E3F4CD-F178-E407-E1E8-5E501EB3C45C> /Applications/Microsoft Office 2011/*/OutlookCore.framework/Versions/14/OutlookCore
0xe729000 - 0xe72eff7 +com.microsoft.outlookrightsframework (14.3.8 - 14.3.8) <464BD82C-BBB7-8607-F6D0-A63DAEE155BD> /Applications/Microsoft Office 2011/*/OutlookRightsFramework.framework/Versions/14/OutlookRightsFramework
0x8fe35000 - 0x8fe67417 dyld (239.3) <4B280BB1-55F8-313F-86A6-8ADD644ED69E> /usr/lib/dyld
0x90008000 - 0x90275ff6 com.apple.security (7.0 - 55471) <5FCF76B2-92C6-3404-87D3-91B3F6E203AA> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x90282000 - 0x902f7ffb com.apple.framework.IOKit (2.0.1 - 907.1.13) <86D72735-9DFB-35C8-83F7-CE0DCF17D354> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x902f8000 - 0x902fcffa libGIF.dylib (1038) <1108B78D-2B39-3823-8FF8-6A9FDC31AC4E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x902fd000 - 0x902fefff com.apple.marco (10.0 - 1000) <B2919576-E00C-330C-8FBE-5349C8DC5AAD> /System/Library/PrivateFrameworks/Marco.framework/Versions/A/Marco
0x902ff000 - 0x902fffff com.apple.Cocoa (6.8 - 20) <63DA3D59-5D81-3340-A985-A11CE4A3E83F> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
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This is the forum to discuss questions and feedback for Windows-based Microsoft Office client. Since your query is directly related to Office for mac, I would suggest you to post in the forum of
Office for Mac, where you can get more experienced responses:
http://answers.microsoft.com/en-us/mac/forum/macoffice2011?tab=Threads
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Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. -
15" Macbook Pro Retina running very hot!
Hi everyone,
I got my Macbook in November 2012.
I've noticed recently when I use applications which use the discrete graphics card (Geforce GT 650M), things like Logic Pro X, VLC Player or playing games like Civilization V, the temperatures reach 95 degrees celsius, according to the smc Fan Control app that I use to monitor temps.
I can lift the laptop off my desk, turn the air conditioning on in my room and point a desk fan at the laptop and temperatures still reach around 88 degrees C - and the laptop is hot enough to be uncomfortable to the touch. Heat is centered around the F6 and F7 buttons.
I know Macbooks are supposed to run hot and the case is designed to disappate heat, but it seems too hot to be safe.
If you guys could either put my mind to rest, or let me know if its worth a trip to the Genius Bar.
I'll probably be going anyway because of a problem with one of the thunderbolt ports (flickering image on external monitor and fails to recognise my audio interface) - so will probably raise the issue then anyway.
Cheers!
JoshThe types of applications that you describe and the temperatures that you report is actually 'normal'. They are all CPU/GPU intensive applications that will stress the MBP processing resources thus creating a lot of heat.
Casual web browsing will result in much lower temperatures, probably in the mid 40°c to perhaps to about 60°c. If not, then you do have a problem.
Ciao.
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