Netgear router keeps dropping connection - Safari, iChat, XBOX Live

Hello ALL
So I have a driving me crazy problem, which I have tried MS Support, Netgear Support and Demon Support, so now I am asking the masses.
I have an iMac and PowerBook, running OSX 10.4.3, and a Netgear DG814 Router, with built in modem and ethernet ports.
When surfing the web, either Safari or Firefox, the page often starts to load, then freezes on the progress bar, a quick refresh normally sorts it out.
MSN Messenger or iChat, fine at the start, then after sending a handful of messages, signs me out.
XBOX(360) live signs me in, the after 4 minutes signs me out.
iTunes 6, starts downloading a PodCast then freezes, after getting about 2Mb of the file.
What I have tried:
New firmware on the Netgear Router.
Installing BroadBand Tuner.
Uninstalling Broadband Tuner.
New cables to my telephone socket.
New cables to my ethernet.
Rebooting all equipment.
Resetting the settings in my XBox 360.
Downloading podcasts as MP3's instead of subscribing.
Opening ports on Mac OSX Firewall for iChat and MSN.
Please help, this is driving me crazy.

Hi Ben de Freitas, just responded to your iMac question, now will take a try at this one.
There was a recent thread on here about a problem connecting to a Belkin router. Solution that finally worked after trying:
1. Power cycle the iPad
2. Reset WiFi settings
3. Hard reset of iPad...hold both sleep and home buttons until the Apple logo appears
4. Power cycle the router.
The last had to be done by a reset button on the back of the Belkin router. Make sure the router is shutdown completely before restarting it.
Enter all of the network settings by hand into the iPad. Make sure Settings > Safari AutoFill is turned OFF.
See if that doesn't help.
Ralph

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Help! - VOIP router keeps dropping connection

First let me say that I really have tried all the obvious - cables, power cords, outlets, etc. I've replaced the VOIP router and the cable modem also. But I lose the connection several times per day and have to power cycle to get it back. Started happening within weeks of first switching to VOIP service and installing the (first) VOIP router. To rule out our alarm system, interference, cables, etc. I've even disconnected EVERYTHING downstream so that it's just cable modem --> VOIP router --> nothing. The third light on the router STILL goes out several times a day. It just can't seem to maintain its connection. If I do have either phone or internet connected to the box I lose both of them when that third light goes out. But if I bypass the VOIP router I never lose connection. My internet speeds are 4-5Mbps download, ~1Mbps upload, signal strengths and SNR are very good. I even tried a signal amplifier just to check, and lost the connection within 2 hours of installing that. All the tests on www.myvoipspeed.com turn out fine except for speed CONSISTENCY, but while that might affect voice quality, I can't see how that would affect the maintenance of a connection.
The cable modem is in a garage area. Never below 40F. Have had the VOIP router nearby (3ft cat5 cable from the modem) and also indoors (after a 75ft cat5 cable run), with no difference.
I've tried looking at all the configuration parameters for both modem and router but see nothing obvious that might help or any setting for "timeout" or "keep alive". Have thought about MAC cloning but the problem exists even with no computer downstream.
As you might expect, my cable company says their signal parameters check out fine, my phone company (who sold me the Cisco SPA 2012 router) says either that it's the cable company or "my wiring" (after having told them about a half dozen times that I lose the connection with nothing downstream). Neither seems to have much expertise in the way of diagnostics or troubleshooting. At this point I tend to think I just had bad luck and got a two 'bad' routers in a row, but I'm not about to throw more money after this just to find that wasn't the case.
What else can I try to figure this out and/or fix it??? Someone here must be smarter than the people from the cable and phone companies I've been talking to!

Hi hczerski,
Welcome and thanks for posting!
Sorry for the problems you're having with your broadband. Do you notice the light on the Hub change colour when you're having this problem?
From what you have posted it does look like a wireless issue more than anything else. Have you tried changing the wireless channel on the Hub? Here is the link to show you how - How do I change the wireless channel on my BT Home Hub?
Post back when you've had a chance to try this to let me know how you got on.
All the best,
Robbie
BTCare Community Mod
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In the garage I have a Netgear Router. it is connected by a ethernet cable, I have a 1tb drive that I want to use there. On the drive there is only a USB port. on the Netgear there is only ethernet ports. is there an adapter that will work for that?

In the garage I have a Netgear Router. it is connected by a ethernet cable, I have a 1tb drive that I want to use there. On the drive there is only a USB port. on the Netgear there is only ethernet ports. is there an adapter that will work for that?

It's not that simple. You need a "smart" device to connect a hard drive to, like a Time Capsule, or another computer, or an Airport Extreme/Express that was made to share a drive, or some other brand router that has a USB port for sharing a drive, etc.

XBOX ONE. I have the xbox one and the airport time capsule and cant connect to most xbox live games and zero parties. I have 0 experience in all this but somehow was able to change NAT to open but still wont connect. HELLLPPPP

Okay folks, I need your help out there.
So the nerdy side of me went and picked up the XBOX ONE on release day. Its awesome by the way, BUT..... I cant seem to connect to most xbox live games and absolutely ZERO parties. At first I just thought it was something to do with the xbox itself and would eventually fix itself, but i was wrong. After looking into it on microsoft, i found out that it had to do with my NAT settings on the airport itself. I guess apple and xbox are not compatiable for xbox live and it makes it difficult to have an open NAT setting and is a huge PAIN.
I was able to pinpoint one that the airport time capsule was blocking the IPV6 something or another. Anyways, I unblocked that, and reset the modem and time capsule and jumped on the xbox and now have open NAT settings but still cant connect to multi-player.
Upon further searching, i was told to uncheck the UPNP on my time capsule as well, but have no idea how to find that.
I know it seems confusing, but thats the best i can describe it.
tthanks all

Be a long long time before I see an Xbox One.. but whoever told you to uncheck the upnp in the TC.. tell them their dreamin' .. upnp is not support by Apple in any computer or router, never has been.. Apple deliberately wrote their own version called NAT-PMP to do the same thing.. dynamically open ports at the request of an application or client computer.
So there is nothing like that to uncheck.. and as a matter of interest.. there no box to check or uncheck for NAT-PMP either.. since apple do not believe in end user adjustment of settings.. they simply do not exist.
You will have to manually forward all ports required by the Xbox via the TC. For multi-player games you probably need to open more ports than the standard to allow just xbox live. You will need to check the ports required and open them.
OR
Buy a standard vista UPNP compatible router.. and use that.. and simply put the TC in bridge in the network.
I have not seen posts yet about xbox one.. but there are plenty about xbox and ps3 and the fact that Apple really doesn't give a hoot about games consoles.
This is a good basic post for older xbox.
https://discussions.apple.com/thread/5385065?tstart=0

FiOS Quantum Gateway Router - Intermittent Dropped Connections

I just got this router and incredibly disappointed!! I had the Arcotec.. Excuse my spelling and was having intermittent problems with that but this new a Gateway is herendous!!! I can't believe they charge you a 199 for this. Wifi signal lost constantly. Called tech support.. Now they want to charge me 75 bucks for an extender that they say will help.. Optimum looking better all the time!! Very frustrated.

I am experiencing the exact same issue. My issue also started after i upgraded to their 50/50 plan and swapped out my Actiontech M42xxx for the Quantum Gateway Router. They had me do the following and i am still having the issue. 1. disconnect the coaxial cable and the power from the router2. Reset the fios box in my garage by unscrewing the battery power and removing the battery3. Replaced the router (Verizon did this and the replacement was another Quantum Gateway)4. Replaced the box in my garage (Verizon did this)keleko68 wrote:
Hi All, I upgraded my FiOS service a couple of weeks ago to the Quantum 50/50 service and bought the Quantum Gateway/router (model# FiOS-G1100). I used to use the Actiontec router (model# MI424WR, Rev. I). I've been having issues probably for months with intermittent or dropped connections on both wired and wireless connections. Fast forward to the beginning of December. I called tech support enough to the point of them sending a tech out to look at it. My ONT was old, and he replaced it. I had hoped that this was the issue, but it wasn't. The drop-offs continued. I again hoped the upgrade in service and router would also fix the issue. Nope... didn't. This 'latest, most powerful' router only has two lights on it, one for wireless signal and the other that looks like a globe. The router sits on my desk, so I can watch the lights. While I am surfing around, the globe light will suddenly flash for about 5-10 seconds. While this is happening, my connection drops/stops, and then resumes a couple of seconds after the globe light stops blinking. I also noticed that the globe light will turn red once in a while, but not nearly as often as the blinking white does. It's not really consistent as to how long I can be online before the connection starts dropping. I haven't honestly watched it for a long period of time (in other words, I don't know if it's still doing it while I'm not at the computer). I just notice it while I'm trying to use the connection. Once the router starts disconnecting, it can happen as often as every few minutes. VERY annoying. My setup is:2 Mac laptops (one used wirelessly and one used wired connected to a display)1 Apple TV (wired)1 Apple Airport Express (wired)1 printer (wired) I don't have any cordless phones, powerline adapters, wifi extenders, or other electronics that might be messing with the signal. I use VPN software but haven't noticed a difference with it on or off (I think). Any thoughts as to what this might be or where to look? Thanks in advance. I am still having the issue. there is obviously an issue and either Verizon knows about it and doesn't want to say they know there is an issue and fix it, or they are too dumb to take the time to find out. Each time i call i give them detailed information on the issue and ask them to check their knowledgebase if its listed as a know issue and they keep saying it's not. The issue happened again tonight, 1/8/15. at first my laptop dropped Internet connection while i was surfing. then i checked my other wi-fi devices and they all lost connection. i then went and checked my wired devices and they too lost connection. I look at the router and this time both the Globe Internet and the Wi-Fi lights were solid white. i looked at the Internet Ethernet light and the bottom light was green. I could have resolved the issue by unplugging the router and plug it in back, but instead i called Verizon so they could see the issue. 10 minutes into the Verizon call queue the Globe Internet light changed from solid white to solid red. 5 minutes later i finally got to speak to a tech. at first he said the box in my garage wasn't connecting to the router and asked me to disconnect the coaxial cable and the power and, according to him, he sent some command and instructed me to connect the coaxial cable and power the router back on. I did that and then the issue went away.I told him the rootcause of the issue was not identified and fixed and the issue would occur again and i needed him to alert engineering or product development about the issue. i then told him its a know issue with the router and he should do a google with "Verizon Quantum Gateway dropping connection" and he would see how many people are having the same issue. I told him Verizon need to take their heads out their A*%%%$ and spend some time and investigate and resolve the issue. Me

Time Capsule Keeps Dropping Connection

Hi, I've had trouble keeping connectivity with the Time Capsule. This is relatively recent. Everything was fine for over a year. Now it will drop connection in the middle of an internet search and look for available connections. Any help will be greatly appreciated. Thanks!

Have you reset the TC to factory and redone the setup? This is a major fix for a lot of issues. Simple fact is the TC needs a boot in the pants every now and then.
I have unplug the power cord & plug it back in.
That is not a factory reset..
This is a factory reset.
Factory reset universal
Power off the TC.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the TC to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.
N.B. None of your files on the hard disk of the TC are deleted.. this simply clears out the router settings of the TC.
How is the TC setup in the network?
not sure what you mean by this, followed the prompts when i set it up.
Open the airport utility when the TC is working.. click on the TC and take a screenshot of the summary info.
Then click edit and go to the network tab.. take a screenshot of that to and post it.
What is the link speed between the computer and the TC??
Please run the wireless diagnostics and then the utility which is part of the diagnostics and tell us or post that as well.
About Wireless Diagnostics - Apple Support

Wi-fi keeps dropping connection

Hi
I have an iMac, bought 2 weeks ago, and my wi-fi keeps dropping it's connection to the router - I have heard and read about a Lion issue with poor wi-fi quality, but all my software is up to date patch-wise.
I have changed my channels (I have tried 1,6 and 11) on my router in case of interference - and it makes a difference to the speed of the connection, but it is still happening.
Makes no difference as to whether I am online watching streaming video, or if the iMac is not touched for a while, it still happens, and appears to be completely random - for instance, yesterday, I watched a football game, and in the first half it didn't happen at all, and it happened 5 times in the 2nd half. The router is fine, it's just simply the iMac dropping it's connection to the wireless router itself.
It also makes no difference what app I am using - but when I try to reconnect, it either doesn't display my router name in there at all, or when it tries to connect, it states "a timeout has occured" - however, if i switch off the iMac at the back (quick standby), then switch if back on again, it sees it, connects and no problem - then stays connected for a random period of time until it disconnects again
I have another (spare) router upstairs, and my iMac is exactly the same with that!
And also my MacBook Pro, Apple TV, iPad, iPhone, PS3, wife's PC, daughters laptop all have no problem connecting to my main router and staying connected.
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Anyone offer any other suggestions?

It's possible your router may need a firmware upgrade or if it's an older router upgrading to 802.11N would help. I know your other devices work OK but first check the router, check for firmware updates and update if needed. If you still have a problem borrow a newer router from a friend and test it, if everything works OK that points the finger at your old router.
Finally you do have 90 days of Free AppleCare, you should call Apple and ask for help. The number is in your manual. BTW AppleCare is open M-Saturday during business hours.

WRT54G wireless router irregularly drops connection

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For more than a year now, the wireless connection has been irregularly dropping. Sometimes it will reconnect instantly, sometimes it will take a few minutes to reconnect, sometimes it will take up to 10 minutes. More importantly, the connection drops very irregularly. Sometimes it will work for weeks flawlessly and sometimes it will constantly drop several days in a row.
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I have been told that wireless routers do have a limited lifespan and that mine probably is just wearing out and needs to be replaced, so I picked up a new WRT54G router for $50 yesterday, however, I haven't opened it yet.
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Thanks for all your help wehowardjr.
I haven't actually pressed the reset button in a while, but I did unplug it for about 20 seconds then replug it just two days ago.
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ITS A JOKE.....
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Hello fellow Mac users,
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Follow these steps to identify what specifically is causing the issue on your computer
Save the code on this file to your desktop using the filename id_issue.py: https://gist.github.com/iMerica/8928556/raw/73832a509de4dc5394cf1747b997ea1bd1b0 ff4e/identify_focus_issue.py
Open Terminal.app (Located in /Applications/Utilities)
In Terminal, cd to your Desktop using cd ~/Desktop
Run python id_issue.py and just let your computer sit for a few minutes (assuming the issue is happening within a few minutes/seconds).
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If you need more assistance please do not hesitate to call me at our Small Business Support Center. 1.866.606.1866
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No connection to Marketplace & Xbox Live

Hi,
If I touch the Marketplace or the Xbox LIVE button, the phone just returns to the menu screen. Nothing happens at all. As well as with a WiFi connection as with my mobile data connection. I also checked if my Live ID en phone have the same country (the Netherlands). The live-button also indicates that 1 app needs an update, but again: it just returns to the main menu. If I select Marketplace in the smaller submenu with all apps then the phone just flips back to this page.
In the 'Great Apps' app I can see new apps, but I cannot select any of them to install or to see their details.
The same goes by the way for Music & Videos: that tile also just keeps flipping back to the menu (while Nokia Music does work).
Sounds familiar or any ideas to fix this? Thanks!
Sven van de Riet

Here are some settings which you need to change on your XBOX as well as on your Router. I hope this might solve your problem.
Open an Internet Explorer browser page on your wired computer(desktop).In the address bar type - 192.168.1.1 and press Enter...Leave Username blank & in Password use admin in lower case...
Click on "Applications and Gaming" tab and then click on "Port Range Forwarding" subtab...
1) On the first line in Application box type in ABC, in the start box type in 53 and End box type in 3074, leave the protocol as both and under ip address type in 192.168.1.20 and check the enable box, click Save Settings once done...
2) Once you return to the set up page click on the Security tab and uncheck Block Anonymous Internet Requests and click on Save Settings...
3) Click on set-up and change the MTU Size to 1452 and click Save Settings...Click on the Status tab and take note of DNS1 and DNS2 Addresses...
4) Goto the XBox Network Settings and IP Address Settings and select manual IP Settings and assign the following on your Xbox IP Address :- 192.168.1.20, Subnet Mask :- 255.255.255.0, Default Gateway :- 192.168.1.1...
5) Also assign the DNS Addresses on the Xbox Use DNS1 and DNS2 Addresses you took note off of the router status tab as Primary DNS & Secondary DNS for the xbox...
6) Turn off your modem, router, and Xbox...Wait for a minute...
7) Plug the modem power first, wait for another minute and plug the router power cable, wait another minute and turn on the Xbox and test it...it will connect...

WRK54G - Unable to connect wirelessly to Xbox Live on 360

Hi, I recently purchased the Xbox 360 Wireless adapter to use to connect with Xbox Live, because in my new house a wired connection is not feasible. However, when I try to connect to Live, the 360 is not recognizing a wireless network. I know that the WRK54G has not received an official Microsoft Xbox Live certification, but is there a way to use this router to connect to Xbox Live wirelessly? Thank you.

Xbox settings :-
Please click on the tab "Application and gaming" and click on sub
tab "Port range forwarding"
1) On the first line in Application box type in "Xbox", in start box
type in 88, in end box type in 88, in protocol keep it both, in ip
address type in 192.168.1.20 and give a check mark on enable box.
2)   On the second line in Application box type in "Xbox", in start box
type in 3074, in end box type in 3074, in protocol keep it both, in ip
address type in 192.168.1.20 and give a check mark on enable box.
3) Now save the settings
4) Once you return to the setup page, click on the tab "Administration"
and disable the UPNP and save the settings.
5) Now assign the given ip address on your xbox
   ip address :- 192.168.1.20
   subnet mask :- 255.255.255.0
   default gateway :- 192.168.1.1
Please assign the dns address on the xbox
primary dns :- 4.2.2.2
secondary dns :- 192.168.1.1
6) Please try to test your xbox live.

Connection speed on xbox live

hi all
been having a problem that only started about a week ago when my wife is on the laptop using wifi my connection to xbox live drops can,t see how this should happen as i,m hard wired to the hub any ideas
thanks

I'm having the exact same problem, When Laptop is running i can no longer stream on my PC or xbox and this started happening around the time Infinity 2 was introduced.
Ports are open and i get a steady 37mbps, however when trying to use http://speedtester.bt.com/ i get a constant
The system is currently busy. Please try again shortly, however if this problem persists, raise the issue with your service provider
No matter when or how manny times i try.

Why does my TC keep dropping connection?

I got a TC today.
I have the following setup:
Billion 7404VGP wireless modem/router - new TC + a couple of Macbooks, Iphones, and an ipad.
Anyway, I want to keep the Billion as the main signal thrower in the house. It is reliable.
I opted to add the TC to the network, it failed a few times, but eventually worked. I managed to copy about 1Gig of data across intermittently (as the TC kept dropping in and out of connection). In the meantime, my wireless internet connection is perfect.
Its kind of like the TC falls asleep and jumps off the network constantly.
Have reset TC, and now it seems even worse... Cant figure out how to format it or alter any settings as its just not being seen by my MB.
Weird
Help?

I opted to add the TC to the network, it failed a few times, but eventually worked. I managed to copy about 1Gig of data across intermittently (as the TC kept dropping in and out of connection). In the meantime, my wireless internet connection is perfect.
Add TC by wireless?? ie you used join wireless network?
Or you plugged in the TC by ethernet and set it to bridge mode.
Let me encourage you to do the later.. wireless joining especially to non-apple G network device will be slow.. and unlikely to give stability.
There are lots of options but I would consider using wireless from the TC.. since it is dual band simultaneous N wireless.. it might work a lot better than the billion does.. you can easily just turn off wireless in the billion to test it.
Tell us some more and we can help.. I am in Australia and used the billion 7404 with TC.

Netgear router keeps dropping connection - Safari, iChat, XBOX Live

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