Netgear Wireless Cable Voice Gateway CG3100 periodically resetting to factory default

My CG3100 has run without issue for years but in the last week it has twice, overnight, reset back to factory defaults. The first time I thought it was a glitch. The second time I am thinking hackers. Whichever, has anyone experienced this before? And if so, where you able to implement a fix? My modem spec is: InformationStandard Specification CompliantEuroDOCSIS 3.0Hardware Version1.04AFSoftware Version3.9.21.10.mp2.V0024

Hello,I had one that dropped out intermittently, and had complained 3 times to tech support.Telstra replaced it with a C6300D. The person who changed it said they had several recent issues with others as well. If you're under contract there is no charge.If you're not, have a chat with  "Disconnections"    in Business Hours, which goes to Adelaide, and they may re-contract you and possibly may be able to negotiate on a modem. 

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