NetMeeting and Call Manager

i know that Cisco IP-softphone inetgrates NetMeeting, but the Question: can we use NetMeeting as a Softphone with the Call Manager?

any tips on how to configure this? or any link or website
I need to provide NetMeeting and/or other H323 client that supports NAT for some of my customer.
So I want to setup h323 client instead of Cisco IP SoftPhone which is huge and does not support NAT
Faisal

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Which Ports do MCU and Call Manager use for Video?

Hi, Does anyone know which ports the MCU and call Manager Use when using the 3511 MCU box with Call Manager 4.1.3. I am looking to open the appropriate ports on the firewall.
Regards
Dominic

Dominic,
If your MCU ports are Callmanger controlled, they will use Skinny (SCCP) to communicate on TCP port 2000. Please see the following link.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801a62b9.shtml
Hope this helps. If so, please rate the post.
Brandon

Cisco Unified Contact Center Express 8.5 and Call Manager 8.5 on single ESXi

Does Cisco support 2 virtual machines (on ESXi), one for Cisco Unified Contact Center Express 8.5 and one for Call Manager 8.5?
I have blade ucs b200.
Thanks a lot, Svetomir

Yes it is supported. Check this out http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Sizing_Guidelines#Sizing_Examples
GP.
Pls rate helpful posts by clicking on stars below the post !!

Aironet 1250, and CAll Manager

Hii Experts,,
Dis any one can help me to fine package for aironet 1250 to use it with CiscoWorks LMS 2.5 the device appear as unknown device and I cannot veiw it in Cisco veiw, and if there is a package for call manager 4.2.
Thanks for you supports.

CCM is not supported by the LMS.
Here is the URL for the supported device table for LMS
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.1/device_support/table/lms31sdt.html#Voice

NICE and Call Manager integration

Did anyone successfully integrate cisco call manager 4.3 with NICE recording system. What were the steps taken for integration.
Regards.

On CM, nothing.
On the switch, span voice gateway port to voice recorder server port .
Voice recorder configured as per vendor documentaion.

Purged logs on Unity and Call Manager

Some time I see diferent hard disk are full or closer to be full. When I check confirm so a lot of logs file are create, my undecitions, What is/are the logs file that I must be delete en my servers ( Unity and Pub/Susb )
I like to implement a script to auto purge, I don't know.

I can not speak to Unity but CCM will purge logfiles & not fill the drive if configured properly. YOu need to go to the CCM Serviceability page and adjust the number of retained logfiles for eack service so the drive does not fill. By default each service will keep 250 files 10000 lines long.
There are a couple of things that consume disk space on the CCM. You shoud also check the SQL DB transaction logs to make sure they are not growing. Also ensure that you are purging the CDR & ART DBs
Mike

Cisco Call Manager 8.5 and Lync 2013

Dear all,
Our customer wants to integrate their Lync 2013 to the Cisco Call Manager 8.5.
Out of some not so recent information i thought that if u want to use the enterprise voice of lync you'll have to make a sip trunk between Cisco Call Manager & Lync 2013.
I think that this still counts, i've also heard that there have been a moderate amount of changes between cucm 8.5 and cucm 8.6 on matters of sip.
I'm unable to find them though, also what does CUCI - Lync do?
Kr,
Yannick Vranckx

Hi Yannick,
There can be three types of integrations between Lync and Cisco Systems
1) Direct SIP Trunk between Lync Server and Call Manager - In this, we can setup shared line between Cisco extensions and Lync extensions, and Sip trunk between the servers. Any Cisco phone / Lync client can call each other vice-versa. Initial setup needs planning, but later it does not need much configurations in client side. The following document explains the configurations needed.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucilync/9/CUCI_BK_C0B36AC1_00_cisco-uc-integration-for-microsoft.pdf
2) CUCILYNC, which is like Cisco Jabber client but connects with Lync and Call Manager: Lync Client <----> CUCILYNC <-----> CUCM
In this option, a plug-in is installed in each client side. Although initial configurations is easier, each user needs to install the client and operate it. The below document explains the configuration and setup.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucilync/9/CUCI_BK_C0545A41_00_cisco-uc-integration-for-microsoft.html
3) RCC (Remote Call Plugin) which just provides basic call control feature but for that you need Cisco Unified Presence Server: Lync Client <----> CUPS <-----> CUCM
HTH
Manish

Cisco call manager and ip phone software.

Hi everybody.
Does Cisco call manager also include software required for ip phone? Or software for ip phone needs to be installed on tftp server and it does not come with cisco call manager.?
thanks and have a great weekend.

Hi Sarah,
by ip phone software, do you mean Cisco IP Phone Agent software?
if yes, then you need to have Customer Response Solution (CRS) and Call Manager together to setup ip phone software (services).
check this link for further info:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a00801c5765.shtml
plz Rate if it helped.
Soroush.

Cisco Call manager 7.2 through ASA firewall

Hi,
We have a part of our building that we have sold to another company. We still have to provide them with some resources until they can install their own network. We have a 6500 switch there and we are going to implement a ASA in between and lock down most communication. One of the resources required are Cisco IP phones.
Does anyone know which ports etc are required to be opened to allow communication between these phones and Call manager and other IP phones on the site?
Any help would be appreciated

Hi Andrew
The attached document may assist:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/port/7_0/CCM_7.0PortList.pdf
A lot depends on topology etc, and the handset registration protocol you are using (SIP vs SCCP).
Hope this helps.
Barry Hesk
Intrinsic Network Solutions

Toll fraud traffic pumping on a Call manager express and unity express with an 800 toll free number.

I have a customer with a call manager express and a unity express. They have an 800 toll free number that rings in to an auto attendant on the CUE. The problem is something called toll fraud traffic pumping. The caller, always from a different number, reaches the auto attendant by dialing the 800 number. They then somehow manage to keep the line connected for up to 12 hours by somehow staying in the auto attendant. I opened a TAC case and was informed that it is not in Cisco's hands to create a way to disconnect a call that is connected to the CUE. I need a way to have a call that stays in the auto attendant or voicemail after 3 to 5 minutes. I can't see a way to do it in the auto attendant script. Can someone help with a method that will disconnect the caller if they stay in the CUE for a period of time?

Thank you for the response Jaime.
That is what TAC told me. I am not familiar with TCL scripting and I have been looking at some guides on it. Any advice on a source to go to for assistance with that, possibly someone to help?

Is it possible to take the CDR data from a v4.2 Call Manager and copy it to a separate server where it would be made available for reporting?

Is it possible to take the CDR data from a v4.2 Call Manager and copy it to a separate server where it would be made available for reporting? We are not interested in migrating the CDR data to v6 because of the concerns it introduces to the upgrade process. Is it possible to get the raw data and somehow serve it from a different machine? (knowing it would be 'old' data that stops as of a certain date). If so, what would be the complexity involved in doing so?
It seems like the CDR data lives within MSSQL and the reporting interface is within the web server portion of the Call Manager... that's as far as we've dug so far.

Hi
It is absolutely possible to get the data - anyone you have in your org with basic SQL skills can move the data off to a standalone SQL server. This could be done most simply by backing up and restoring the DB using SQL Enterprise Manager.
Moving the CAR/ART reporting tool would be more difficult... if you do actually use that for reporting (most people find it doesn't do what they need and don't use it for anything but basic troubleshooting, and get a third party package) then the best option may be to keep your publisher (possibly assigning it a new IP) and leave it running for as long as you need reporting.
You would then need a new server to run your upgraded V6 CCM; you may find you need this anyway.
Regards
Aaron
Please rate helpful posts...

Cisco Call Manager and MGCP Question

Hello,
I appreciate if somebody can help.
Scenario:
Site 1 PSTN E1----VG----Call Manager----VG--- PABX---Site 2 PSTN1 E1
I have configured a dialing pattern on Cisco call manager 6.xxxxxx to Send to VG on Site1
Both VG routers are using MGCP with call Manager.
The problem if from Site 2 tries to call 6xxxxxx the call manager is not routing the call to the VG in site 1.
I did debug ccapi inout and on Site 2 VG the call response was the number unassigned. This means that the call Manager is searching the directory for the destination but it is not searching the route patterns.
Any ideas to override this and ask the call manager to check it's destination pattern?
Thanks,

Problem solved. The VG in Site 2 was in a CSS that is not allowed to dial PSTN.
Regards,

Cisco Call Manager MIB and OID.

Hi,
One of our customer has developed their own NMS software to manage multiple OEM products.
They want to integrate Cisco Call Manager 7.0 and Cisco Router with the NMS software for monitoring/managing of Voice traffic.
The monitoring of CUCM 7.0 will consists of the following-
1. Call History
2. Missed calls.
3. Calls in progress,
4, Dropped Calls.
The Monitoring of Cisco Router will Consists of Interface statistics and Portwise Traffic statistics of LAN and WAN Ports.
I believe this monitoring is done through Call Detailed Record and if I will load the CDR MIBs in NMS software it will be able to log CRD logs from CUCM 7.0.
Please suggest that if the same is possible.??.
kindly help me in getting the MIBs/OIDs for the same.
Best regards,
Puneet K.

Hi,
For 200+ users you should better go with Cisco CallManager (CUCM). Although ISR G2 supports 250+ users, it will not provide clustering mechanism and additional HA capabilities as CUCM does.
You can read the Call Processing chapter of the CUCM SRND:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/9x/callpros.html
Hope to help, please remember to rate helpful posts.
Kind regards,
- Adrian.

Cisco Call Manager and LifeSize Endpoints

Hello dear support community,
last week I asked which version of Cisco Call Manager supports BFCP (https://supportforums.cisco.com/message/3966334).
Unfortunately I asked the wrong question.
As it turns out I just didn't need to know which version of Call Manager supports BFCP, which I know now, I also need to know if Call Manager is compatible with LifeSize systems?
Here is the setting, so you know what I'm dealing with:
The costumer uses Cisco Call Manager (Ver. 9.1) as SIP registrar for his LifeSize endpoints. The problem is, when he is making a video conference (via SIP) and he wants to share a presentation, the other side either sees him or the presentation, but not both.
We tried it with our Call Manager (Ver. 9.0) and some LifeSize endpoints. As soon as the LifeSize endpoint uses CUCM as SIP registrar, the option to share the presentation is completely gone.
I guess the costumer switched sources from cam to pc. That would explain why he just sees either video or presentation. But, as you might have guessed, it's not an acceptable solution for the costumer.
And yes, we made sure that BFCP is enabled for the endpoints.
So, what I'm asking myself and you is:
Is this known? And more important, is there a reliable workaround?
Thanks a lot in advance.
Best regards
Tobias

I've been down this road and when I asked the question Lifesize's stance was that it wasn't supported by THEM. I pointed out that CUCM now supports line-side BFCP but they essentially shrugged their shoulders. Either they are blatently disabling content sharing by virtue of using a SIP Proxy or they have a priorietary SDP/header that CUCM isn't passing through.
Either you can call Lifesize and shake them up a bit or you can wireshark the SIP dialog to see what the codec asks CUCM before disabling the sharing button. Once you know that you might be able to use SIP transparancy to pass the header through.

Cisco Call Manager 5.1 and Cisco VoIP Gateways

Hi,
I have Cisco Call Manager 5.1 with Cisco 2800 series routers as a ISDN gateways and Cisco VG224/ATA 186 as POTS gateways. While Cisco Call Manager collects call statistics from 7900 series SCCP handsets managed by the Call Manager (number of VoIP packets, dropped frames etc.), it shows only one side of the call as it does not collect statistics from the Cisco routers (configured as H.323 gateways), the Cisco VG224 (with ports configured as H.323 gateways and as a SCCP devices) and Cisco ATA 186 (configured for SCCP).
Is the collection of these statistics possible? What needs to be done?
Thanks,
Paul

Update: Logging of QoS/Call Management Records (CMR) to Call Manager CDR database is not possible with H.323 gateways; only MGCP gateways:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a008020650a.shtml#qa4
Anyone know how to get the Cisco router gateway to log these statistics anyway using standard router logging mechanisms (e.g. syslog)?
Anyone know about calls to SCCP ports on Cisco VG224 or ATA 186?
Thanks,
Paul

NetMeeting and Call Manager

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