NetProtect Plus - empty white window

Hi, I've just installed BT NetProtect Plus on my three home machines. I followed the same default steps on all three. On two of the machines the McAfee icon in the task bar notification area do not respond and clicking on BT NetProtect Plus on the start menu opens up a empty white box the same size as the McAfee console. I have tried uninstalling the software, but I just get the same empty white box. Of three machines, two have identical builds and one of them works, but the other does not. Anyone any ideas? Thanks, Dave

Prior to installing BT Net Protect I presume you uninstalled any other antivirus you had installed other wise they will conflict with each other.
You may find the best way to fix BT Net Protect is to uninstall then reinstall BT Net Protect to get it working correctly.
There seems to be loads of problems with this product and my advice and that of many others on this forum would be to uninstall it and install another Antivirus product. There are various free ones such as Microsoft Security Essentials, AVG Anti Visus Free 2013 and Avast Free.
If you do want to uninstall BT Net Protect plus this link will tell you how to do it.
http://bt.custhelp.com/app/answers/detail/a_id/38369/~/how-to-remove-then-reinstall-bt-netprotect-pl...
You must use the clean up tool to ensure that you have removed all traces before trying to re install.

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I've read the reference you have done me.
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Installed BT NetProtect Plus now I cannot access m...

Hi,
I thought I was doing the right thing by installing BT NetProtect plus on my Windows XP Pro PC however ever since I have had issues. I can no longer browse my home network to access shared files - when I double-click my workgroup I get an error of 'MSHOME is not accessible, you may not have permission to use this network resource'. I did not get this prior to the installation. I tried initially just disabling the firewall - at least this allowed other PCs to browse the shares on my PC but it did not help on my PC.
I have now uninstalled NetProtect Plus but this has not resolved the issue. It would seem that the software has changed some setting but not reset it when removed.
I do have File and Printer sharing enabled on my PC
I have enabled WINS
I do have the Computer Browser Service running
All of these were suggestions on the Internet. Still no luck.
Please any other suggestions would be most welcome as I need to be able to access the network for my work.

Some things that might be worth checking.
The account/share password if any is still correct.
The Log On credentials for the appropriate System Services are still correct (cross check any details using your other PCs )
The User/Admin Account you are using still has the proper credentials & access rights, particularly to the folders you have shared.
"I have this awful feeling someone is watching every move I make (one of my pet hates is router location tagging)." Marvin (A paranoid Android)

Windows7 and BT Netprotect plus

Hi de hi
To cut a very long story short.....
BTNP operating on XP PC detected a Trojan (Very rude adult theme) attempt from a source computer which tried to scan my PC but was blocked. Phew!
Having concerns regarding my kids safety I updated the Microsoft Security Essentials which is/was installed on Laptop. Suprised to find that MSE updates are 8 hours behind us Brits
Uninstalled MSE and restarted Laptop. Got the usual 'not protected warnings'.
Installed BTNP using Firefox (NO add-ons!). Got the "!". Checked and BTNP advised that firewall not enabled and to click fix. Got a "one or more errors" and couldn't fix. Multiple attempts and still the same. Checked Windows firewall and it was still enabled. Switched it off and clicked fix. Still zip. Some time passed and after much head scratching uninstalled BTNP.
Opened IE8 and tried with that. Bingo it only ruddy worked.
Therefore can a mod please look into why Firefox had an issue as it shouldn't of.
ps. You might want to update either of these
Does BT Netprotect Plus work with Windows 7 = no - http://bt.custhelp.com/app/answers/detail/a_id/13238/related/1
Will BT Netprotect Plus work with Windows 7 = yes - http://bt.custhelp.com/app/answers/detail/a_id/12868/related/1
-+-No longer a forum member-+-

Hi DS,
I agree with you "does NP+ work with W7" not the only contradictory FAQ. I've tried NP+ on W7 x64 installed OK and with Firefox, notice the word tried NP+ appears to be a previous version of Macfee's IS suite I suppose what do you expect for free.

Can't install BT NetProtect Plus on Windows 7 Prof...

I can't install BT NetProtect Plus on Windows 7 Professional 64 bit with IE9 after my 12 month free McAfee package exspired. It seems to have uninstalled the free version by stops after I press the "I agree" button in response the licensing question. All that's shown on blank window arethe BTY and McAfee logos Have tried the following: - uninstalling Firefox (including No Script add in) - restoring system to a time before the free McAfee exspired - checked Scripting of Java Applets ins enabled - pop up blocker is disabled - pressed Compatibilty Button on address bar When trying to submit feedback to a FAQ I noticed a "Javascript&colon;void(0)" error and couldn't submit it.Likewise, when I tried to spel lcheck the first version of this post, I lost it all with an error. I've exhausted my own attempts and would appreciate some advise on what to try next.

I solved the problem by installing an alternative security software product, uninstalling IE9 and going back to IE8. For some reason javascript wasn't working in IE9 despite being enabled in the security settings.
Uninstalling the free version of McAfee seemed to have screwed up javascript in IE9 which then prevented BT Netprotect from installing.

BT Netprotect Plus & Windows 8

Is BT Netprotect plus software compatible with Windows 8?

Theres a bit more information on this at www.bt.com/windows8
BT NetProtect Plus
We've become aware of a problem for Windows 8 users when downloading BT NetProtect Plus on bt.com. When downloading you'll get a screen saying you have an incompatible operating system.
We're planning to fix this by Monday 29 October. Please check back here on Tuesday 30 October.
Hope this helps
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT NetProtect Plus Windows permission

For the past week or so, every time I boot up my computer, after a couple of minutes Windows tells me I have no anti-virus or anti-spyware. This seems to happen as I start Outlook or Internet Explorer, though that might be a coincidence and it's just a timing thing. Windows gives me the option to start the McAfee software, which I click, then asks if I trust the publisher and want to run the program. I have to go through these steps for both the anti-virus and anti-spyware, then repeat it all again.
I have checked Task Manager immediately after booting into Windows, and always McShield.exe takes a lot of procesor for a minute or so, so it does start when I boot up, then apparently stops again (possibly when it tries to fetch updates?)
Can anyone tell me why this happens and if there is anything I can do to stop it. For one thing, I'm surprised windows doesn't recognise McAfee as a trusted publisher!
I have Windows 7 32-bit if it's relevant.
Update: 2nd August - Today I got the Windows alerts/prompts before starting any programs so I guess it must be a time thing rather than triggered by starting a program. It only seems to happen on my desktop, not my laptop. and I have run a virus scan.

Theres a bit more information on this at www.bt.com/windows8
BT NetProtect Plus
We've become aware of a problem for Windows 8 users when downloading BT NetProtect Plus on bt.com. When downloading you'll get a screen saying you have an incompatible operating system.
We're planning to fix this by Monday 29 October. Please check back here on Tuesday 30 October.
Hope this helps
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Windows Search killed by NetProtect Plus / McAfee

This is a pointer to another post - I realised that the title of the original posting might not catch the eye. Since I want to get as much feedback as possible, I'm reposting the link, with apologies.
See
Auto update to Security Center 2010 / NetProtect / McAfee kills Windows 7 search
and please respond there.

You should only have one antivirus programme on your computer. You will need to decide which to have and uninstall the others. I, along with others on this forum would suggest that you uninstall all of them and install somthing else such as Microsoft Security or AVG Free or Avast free. McAfee and BTNet protect hog resources and are known to cause some problems such as you are having. If you do decide to uninstall them follow this guide.
http://bt.custhelp.com/app/answers/detail/a_id/13523/~/i-don't-want-bt-netprotect-plus-anymore.-how-...
Make sure you follow it including the McAffe removal tool part.
The Rapport software is I presume supplied by your bank. I don't know if this uses al lot of resources or could cause a conflict. You could leave it on meantime.

BT Netprotect Plus and Home Network.

I have just upgraded to BT Infinity and BT Netprotect Plus. My old Desktop, with LAN, and my Netbook ,wireless, both run Windows XP and previously had Mcafee Internet Security on both. Prior to the 'upgrade' the home network was fine. Now in lets call it 'Mcafee', Home Networks, My Home Network, the Desktop sees the Netbook as having an 'old' version of Mcafee although it has been uploaded three times, the latest today. This stops me in my tracks trying to get the network working again. BT Help was no help, apart from, offering to charge me to sort out something which was no problem before. Any good ideas out there?
Solved!
Go to Solution.

There's more here - an ageing thread but still applies.
You can click the white star next to this message if you think it was helpful.

BT NetProtect Plus

Apparently I am able to install BT NetProtect Plus on a maximum of 7 computers. I have only ever installed it on 3. But I had to reinstall Windows 7 on two of them and so therefore had to re-install BT NetProtect Plus. Now however when I log onto My Account for the anti virus product it says I have it active on 6 computers, which I don't because I only have 3.
Anybody know what I'm talking about and know how I can stop it registering as 6 computers actively using it on the My Account part of the website for NetProtect Plus?
Any help would be much appreciated. Thanks in advance!

I had a similar issue when I used McAfee purchased direct, and their UK customer service line 02079490107 proved to be very helpful. I'm not sure whether they would be so obliging with a third-party product but it might be worth a try.
(It's a pity the AV didn't match the customer service - I ditched it in favour of MSE with a year of my subscription left.)
You can click the white star next to this message if you think it was helpful.

BT Netprotect Plus/McAfee not turned on, cannot st...

Hi guys,
On my wife's laptop (windows7) i get a toolbar flag with a cross through it which, when clicked, comes up with a window that says "McAfee Anti-Virus and Anti-Spyware reports that it is turned off". If you follow the options to "turn on now" it asks you to "trust" the publisher. If i do that it appears to do nothing.
So i tried clicking the the McAfee shield on the bottom right and nothing happens (no response).
So i tried to go into BT NetProtect Plus via Start, All Programs etc. and when i do all i get is a blank white box (no other response. Only way out is to close the program.
Same blank white box when i try to "Uninstall or change a program" for BT Netprotect Plus.
Any ideas anyone?
Jeff

Insomnia struck, so here goes.
@AQ
Only problem I had with MSE was getting a scheduled scan to run, though it wasn't really a problem as it lets you know soon enough if you need an on demand scan, provided you show the icon in system tray. I won't bother with the details, but it had to do with how MSE operates with Task Scheduler. Anyway it was solved through Windows 7 Forum. For what it's worth here's how I got it to run reliably:
Set a quick scan to run to run daily at a time when you are most likely to be using the computer. Uncheck the two boxes for latest definitions (MSE checks every day anyway) and to run when not in use. Leave CPU at default of 50%.
This captures a scan every couple of days at least, completely unnoticed as it takes literally a couple of minutes and has a very light touch. I only know it ran by checking the program. A full scan is very thorough and takes a couple of hours; worth running now and then when the computer has nothing better to do. As belt and braces, I also use Malwarebytes Anti-Malware on demand occasionally; it too is very quick.
MSE doesn't come with a firewall but you just need to turn on the Windows one. MSE also disables Windows Defender, a bonus as you get way fewer Windows updates.
@DS
I also liked Site Adviser but it was never happy with Chrome, my default, so I opted for WOT. They do work differently; who knows which is better?
I use IE occasionally due to Chrome not going too well with a particular website. I did have Site Adviser with it, but it went with the rest of McAfee when I installed MSE, and I replaced it with WOT just for consistency. I'd be surprised if there was a problem running SA with MSE. Google didn't bring up much; no suggestion of incompatibility but some consensus that MSE was OK on its own and SA is cr@p! So yer pays yer money and takes yer choice I guess.
MSE is very slim but does offer a bunch of options.
@All
I've said before that McAfee was not too bothersome on my laptop, but it strangled the netbook. I was so pleased with MSE on the netbook that I also ditched McAfee from the laptop when it delivered the icon problem reported here some weeks ago, even though I still had a year's subscription left. Good decision.
You can click the white star next to this message if you think it was helpful.

Netprotect Plus Download issue

Can anyone from BT or other members please help?
Since November 2011 I have been trying to download and install NetProtect Plus via the BT link. Every time I click the link for "BT BB Option 2" customer it fails to download stating the NetProtect Plus is only for BT BB Customers.
I have been a BT BB customer for many years and have had Netprotect Plus previously. Only reason I am looking to download it again is because I have installed a new operating system on my machine, Windows 7.
BT support have been no help whatsoever despite many many email's and phone calls. I am totally frustrated because the Family Protection that is a big reason why I have Bt BB I cannot utilise as I cant download.
Solved!
Go to Solution.

What you guys don't want to do is use the internet without adequate protection. While you are sorting the Netprotect issue, try downloading Microsoft Security Essentials (MSE) for free and run it in conjunction with Windows firewall. Many people also recommend Malwarebytes Anti-Malware (MBAM) to run an occasional scan to supplement MSE.
Once you've had these in place for a while, like me you'll probably wonder why you relied on McAfee in the first place. If you decide to give up on it completely, you should run this clean-up tool: http://service.mcafee.com/FAQDocument.aspx?id=TS100507.
You can click the white star next to this message if you think it was helpful.

Raw 6.41 update issue blank white window

Prior to Camera Raw 6.41 update, PSE9 Organize opened and performed as designed.
Immediately after the update, and clicking Organize, it opens with an empty white square window appearing to mid right and half outside the PSE9 window.
Organizer will eventually open; however, if one clicks anywhere inside the PSE or blank white square, a dialogue immediately appears noting that PSE is NOT RESPONDING.
Clicking Edit produces no such blank white widow.
Once Edit is open and clicking Organizer, the blank white window does not appear.
I am certain the blank white window is not intended.

I just spent a long time at the Genius Bar trying to figure this out. What finally worked was updating Safari (because iTunes is part of the web browser). So try that.

BT NetProtect Plus Problems

Just wondering if anyone has had problems with bt netprotect plus and found any solutions. I was a customer of McAfee for some years, I upgraded to BT Broadband Option 2 with bt netprotect plus provided by McAfee included, my original McAfee software was about to expire and I had followed the link to bt netprotect plus which appeared to download and install, during installation messages appeared telling me old files were being removed and updated, however, on the day my old McAfee expired a message appeared requesting payment to extend subscription, I contacted McAfee to inform them I was now with bt netprotect plus, I sign in under a different password to bt netprotect, however, it always defaults to my old account which is now expired with no software available, I contacted bt customer help, I was transferred to bt technical help who remotely took over 2 desktop computers in my home both have Window 7, the technician informed me bt netprotect plus was incompatible with windows 7, I did question so why are you installing software onto my computer which is incompatible, following the remote installation of bt netprotect plus, I tried to restart both computers to find I was unable to boot up both, the internal fans are running fast and loud, the DVD RW & DVD ROM drive light up, then that's it, the hardrive indicator light remain on, there is no signal to the pc monitor or any other devices (keyboard or mouse) I contacted bt for help, well they can't help me as I have nothing on my screen, I ask for help again today, it can't be the software, we're really sorry but can't offer any help, it is frustrating to have so much conflicting advice, customer service were helpful and understanding and gave me a number to contact bt technical help with the advice of asking for a supervisor, however, they are unable to offer any explanation as to why following remote access to my computers, and changing the system settings, I now have 2 computers that are now useless, the parting advice was to go to computer shop to have them repaired at my expense, the only computer working is my laptop, which was the first pc I was able to download bt netprotect plus to and is working okay, but I'm fearful that it will die to and I'll be left in the dark. I would be grateful if any other bt customers have had similar problems and found any solutions, I can't afford to right off hundreds of pounds worth of equipment, I wished I had never changed to option 2 and kept things as they were, I have never had any problems with BT, McAfee or my desktops prior to this incident. Thanks

Hi Stuart,
Thanks for the e-mail. I am really sorry for the problems that you have had, quite a frustrating issue I fully appreciate.
I can see that there is an open complaint on your account in which a team is actively dealing with this case. As far as I can see the last note on the complaint is that you have agreed to bring the PC in question to a Vendor to have it checked. Is that correct?
I really don't think that this issue could have been caused by the action of the advisor who took remote access control of your PC. The actions the advisor took where all at software level but the problems that you describe indicate that the power was off on the PC and monitor when you returned. I am not aware of any changes anyone could make via your operating system that would cause you to lose power to the PC components.
As I say there is a team already dealing with this issue so there is not much we can do in the mean time as too many departments dealing with this could prove very confusing. I would however be very interested to learn of the outcome of this case.. If there is anything else that I can help you with please drop me a reply.
REPLY
Thank you for your reply, both desktop PC's had power, but were unable to boot up with no signals to peripheral devices (monitor, keyboard, mouse) if the problem was purely software, I can't understand why BT technical help did not ask the customer to download from McAfee site software removal tool before attempting to install BT NetProtect Plus, especially if the customer had been a previous customer of McAfee, maybe wise after the event, on the day the technician took control of my desktops, it was evident that system files were being accessed and deleted and following this both computers failed to restart as unable to boot up. I asked a local computer technician to look at both PC's and one is now up and running again with BT NetProtect Plus installed and working, the other desktop continues to fail to boot up, however, the technician accessed the hardrive to allow me to rescue files.
I have again spoke with BT technical help, I could accept if only one PC failed to boot, but both following intervention from BT technical help remote access is more than just coincidence, but I now understand, BT accepts no responsibility nor offers any solution, compensation for the loss of hundreds of pounds worth of equipment, a warning should be issued to customers that intervention made by BT technical help remote access may result in loss of functioning PC. The only advice available from BT is to continue presenting the non functioning destop to to a PC vendor for repair at my cost, like I said in previous e-mails I would rather replace the desktop as continual repair costs would exceed the cost of a replacement desktop and would resolve the problem at my cost and prevent any further frustration dealing with BT, happy to close the complaint now as unresolved.

BT NetProtect Plus no option to install

I'm trying to get BT NetProtect Plus on my PC. I'm a customer with unlimited usage. However when I go to install it there is no option to download as it say 'Sorry you need to be a customer' then a note to say that I should check my broadband order!
I'm logged in on the main account but apparently I'm still not a customer?
Please can you resolve asap.
Thanks.

pandd wrote:
Are you going to this page to install http://www.productsandservices.bt.com/consumerProducts
Please explain "Microsoft Security Essentials" and why I can't get BT NetProtect Plus even as a BT customer.
If you are logging into bt.com and it still says you are not a broadband customer, then if you are a new customer, your account may not have been set up yet.
Have you contacted BT Broadband Help, to see what they say?
If you still cannot get anywhere, they you could try Live Chat here
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
Or the BT Care team forum moderators here
http://bt.custhelp.com/app/contact_email/c/4951
If you have a Windows PC, then Microsoft Security Essentials is provided free at this address
http://windows.microsoft.com/en-GB/windows/products/security-essentials
You can only have one piece of anti virus software installed on your computer.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

NetProtect Plus - empty white window

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