NetProtect Plus scheduled scans take days after up...

Since my NetProtect Plus automatically upgraded a couple fo weeks ago I find scheduled scans now take more than 24 hrs (don't know how long they took before, but I rarely noticed they were running, so a few hours max at the outside).
I have seen many references to this in these forums and elsewhere but am not clear on the recommended fix or workaround. I'd be grateful for any pointers. Many thanks in advance.

I found a setting "scan using minimal resources" in the Scheduled Scan Settings menu. This was checked by default when Net Protect Plus upgraded. I have now unchecked and hopefully solved the problem - essentailly I want the scan to run unattended anc completet overnight.

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Download BT NetProtect Plus

Hi, I am trying to download the Netprotect Plus software; when I press the 'download BT Netprotect Plus' button it takes me to a new window with the following:
To continue, please return to the previous page using Internet Explorer or Firefox or Chrome
Browser Requirements
Please note that Microsoft Internet Explorer 6.0 (or higher) or Firefox 1.5 (or higher) or Chrome is required to purchase and install McAfee products.
I return to the previous page and it takes me back to the download page and I go round in circles. I have the latest version of Chrome and have tried IE as well but both do the same thing. I have Mcafee on the pc already - is this why? Any ideas please?

Hi Boneyboy and welcome
Have a read of this - http://service.mcafee.com/FAQDocument.aspx?id=TS100507
Use it to remove the McAffe version, it should then allow the BT/McAffe version to be installed.
(don't forget to reboot the PC after uninstalling)
-+-No longer a forum member-+-

NetProtect Plus - unable to turn on scheduled scan...

I have installed BT NetProtect Plus but am unable to set Scheduled Scanning. I click the "Turn on" button (which changes to "Turn Off") and set my schedule, click Apply, but when I return to the Home screen it still shows as Off and asks me to set it up. When I go to try again sure enough it's back to how it started (off). I've been around this circle several times now.
On demand scanning works fine.
I did a custom install omitting parental controls (no children!) and SiteAdvisor.
I'm running Windows 7 if that's relevant.
Any ideas?

Hi folks,
Sorry you are having a bit of hassle with this. I'll see what the story is and get it sorted for you so it does what it says on the tin.
Thx
Craig
BTCare Community Mod
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BT NetProtect plus – Real time scanning and update...

I have posted this message as both a pointer in case others have the same issue as well as whether anyone has found a proper resolution.
I have recently experianced problems with my BT NetProtect plus indicating the Real time scanning has stopped and any attempt to restart it does not work. This is accompanied with it keep promptig that there is a new update and to restart the computer. This happened every time I logged on.
I had spent some considerable time with the BT support people who have now reinstalled the software about 6 time's after the 2 time I had already tried.
I run Windows 7 64 bit and recently installed an SSD drive. The key thing I have subsequently discovered in my upgrade is that I changed some registry settings to make my default installation location to be my D: drive. I followed this post :
The 64bit version has two versions of regedit. Make this change as well:
1.) Enter into Start>Run: %systemroot%\syswow64\regedit 2.) Go to: HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion 3.) Change the Path in DWORDs ProgramFilesDir, ProgramFilesDir (x86) to the new path, probably just changing the drive letter
Everything works fine apart from BT NetProtect plus which when installed new has the above issue. If I change the default install location back to C: drive then it installs OK and works OK when I subsequently change the default install location back to the D: drive. When I say works OK, that is until BT NetProtect plus issues a major update when the same problem appears again.
I am waiting further contact from the 3rd line helpdesk but the 2nd line team did not seam to know of this problem.
Has anyone else experenced it or know of a proper solution ?

A full McAfee scan on my desktop PC can take about 2 hours or so and a full scan sometimes slows down my over 3 year old desktop PC. Thats why I only do a full McAfee scan every once in a while but I do a quick McAfee scan every 6 or 7 days.
I do like the McAfee shredder though and use that now and again. I also got McAfee quick clean set to run at lest twice a week.
I have used Norton in the past and that slowed down my last PC more than McAfee from BT. The free version of AVG is good but its only an anti-virus. Some say the windows firewall is ok but not the best.
I also have windows defender set to do a quick scan every evening around 9pm. As most nights I have my Desktop PC on at that time.
I also do a disk clean up at leat once a day.
Darren

Netprotect plus. Real-time scanning constantly swi...

I keep getting told my "Computer is at risk". When I check, I find my "Real-Time scanning" is switched off. However I try, when I switch it back on, moments later it is off again.  With a bit of fiddling about, I can get it to remain "active". However, the moment I open "Outlook Express 6" I become unprotected, once again. Thereafter, "Netprotect Plus" is overly sensitive and drops out continually, even if I've closed " Outlook Express 6". I have to fiddle about with it again, making sure "Outlook Express" is closed, to get it to remain operating "as it should".
Solved!
Go to Solution.

The real time scanner can become disabled (turned off) if
1) There's a conflict with another installed antivirus software
   (for example, I had to remove MSE, not just deactivate it)
2) There's a virus on the PC - I suggest using Malwarebytes (can be used with BTNP)
   http://www.filehippo.com/download_malwarebytes_anti_malware/
   Pay close attention during download to make sure you untick any toolbars or additional extras
   (A desktop shortcut is all you need and you can manually update, rather than automatically)
   You could be suprised by what it finds that BTNP didn't!
3) A BTNP update didn't install correctly
4) You've carried out a system restore on your PC - BTNP should update and correct itself after a short time
Possible solutions
remove BTNP using add/remove
Use the McAfee removal tool (steps 1&2 only) - http://service.mcafee.com/FAQDocument.aspx?id=TS100507
Then download it again.
or
XP - Click Start, Run, type services.msc, and click OK.
Vista or 7 - Type services.msc in search, right-click services, select Run As Administrator, then click Yes.
Look for McShield service and check the status.
If the status is Stopped, right-click the McShield service and click Start.
When McShield displays started, close the window.
Open BTNP and verify that Real-Time Scanning is enabled.
Close BTNP
Restart computer and check real time scanner again.
If Real-Time Scanning still switches off
*Download and run the oas-disabled-fix.cmd utility
http://download.mcafee.com/products/licensed/cust_support_patches/oas-disabled-fix.cmd
Restart the computer after tool completes.
The real time scanner should stay enabled now.
*I HAVE NOT TRIED THE ABOVE LINK, SO UNSURE IF IT WORKS, BUT McAFEE HAVE CREATED IT!
-+-No longer a forum member-+-

Trying to identify why a client patched a day after it's scheduled time. WUA off by GPO, 2/3 patches not in sccm repository.

Hi All,
I have one machine in a collection 33 that apparently patched and rebooted a day after it's scheduled patch window. This client normally patches the 3rd Sunday of every month. I have 2 reboot task sequences to make sure the client is ready to
receive patches and another later on after patches should have installed to insure the machine is compliant. Both task sequences went off when they were supposed to, but yesterday the server (w2k8 r2 standard) patched 3 updates and rebooted.  Automatic
updates is disabled by GPO. So I'm pretty sure it wasn't that. What's vexing me is that two of the three patches are not in the sccm repository nor in the update list. So I think I can safely say that those two didn't come from sccm
doing it's own thing. Least I would think at least. I see in the windows update log the three patches and their time stamps. What I need to be able to determine is why would sccm patch this client the following day. Is this a wmi issue?
Is there something in a particular log I should be looking for?
Any direction would be great. Thanks!
HS

Hi Mark,
That crossed my mind as well. One of the three patches was in the repository but I checked 3 times for the other two and they are not there, so it made me consider someone manually doing it. I did check the security log, but I was finding tons
of system account logons or other processes we have said up to log in. I didn't find a user login. I'm assuming based on this small snippet from the windowsupdate.log that it is config agent doing the updates. The first update I have in the repository,
the last two are not there. If someone can direct me to what I should be looking for that would be great.
2014-05-19 11:27:39:801 912 19c8 Agent ** START ** Agent: Installing updates [CallerId = CcmExec]
2014-05-19 11:27:39:801 912 19c8 Agent *********
2014-05-19 11:27:39:801 912 19c8 Agent   * Updates to install = 1
2014-05-19 11:27:39:804 912 19c8 Agent   *   Title = Security Update for Internet Explorer 11 for Windows Server 2008 R2 for x64-based Systems (KB2961851)
2014-05-19 11:28:50:533 912 19c8 Agent ** START ** Agent: Installing updates [CallerId = CcmExec]
2014-05-19 11:28:50:533 1928 1bfc COMAPI <<-- SUBMITTED -- COMAPI: Install [ClientId = CcmExec]
2014-05-19 11:28:50:533 912 19c8 Agent *********
2014-05-19 11:28:50:533 912 19c8 Agent   * Updates to install = 1
2014-05-19 11:28:50:537 912 19c8 Agent   *   Title = Cumulative Security Update for Internet Explorer 11 for Windows Server 2008 R2 for x64-based Systems (KB2929437)
2014-05-19 11:34:56:539 912 19c8 Agent ** START ** Agent: Installing updates [CallerId = CcmExec]
2014-05-19 11:34:56:540 1928 1a1c COMAPI <<-- SUBMITTED -- COMAPI: Install [ClientId = CcmExec]
2014-05-19 11:34:56:540 912 19c8 Agent *********
2014-05-19 11:34:56:540 912 19c8 Agent   * Updates to install = 1
2014-05-19 11:34:56:543 912 19c8 Agent   *   Title = Security Update for Windows Server 2008 R2 x64 Edition (KB2912390)

Post Moved NetProtect-Plus-McAfee-Security-Scan-P...

Moved to Other BB Queries http://community.bt.com/t5/Other-BB-Queries/NetProtect-Plus-McAfee-Security-Scan-Plus-amp-Rapport-cl...
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

You should only have one antivirus programme on your computer. You will need to decide which to have and uninstall the others. I, along with others on this forum would suggest that you uninstall all of them and install somthing else such as Microsoft Security or AVG Free or Avast free. McAfee and BTNet protect hog resources and are known to cause some problems such as you are having. If you do decide to uninstall them follow this guide.
http://bt.custhelp.com/app/answers/detail/a_id/13523/~/i-don't-want-bt-netprotect-plus-anymore.-how-...
Make sure you follow it including the McAffe removal tool part.
The Rapport software is I presume supplied by your bank. I don't know if this uses al lot of resources or could cause a conflict. You could leave it on meantime.

NetProtect Plus, McAfee Security Scan Plus & Rappo...

Hi - we have a random variation in the speed at which IE and Firefox run. IE is also very slow to start up on our MSN homepage.
Could it be that the anti-virus software we have installed is clashing?
BT NetProtect Plus version 10.5.240
McAfee Security Scan Plus version 3.0.318.3
Rapport version 3.5.1208.34
Windows defender - off
Thank you

You should only have one antivirus programme on your computer. You will need to decide which to have and uninstall the others. I, along with others on this forum would suggest that you uninstall all of them and install somthing else such as Microsoft Security or AVG Free or Avast free. McAfee and BTNet protect hog resources and are known to cause some problems such as you are having. If you do decide to uninstall them follow this guide.
http://bt.custhelp.com/app/answers/detail/a_id/13523/~/i-don't-want-bt-netprotect-plus-anymore.-how-...
Make sure you follow it including the McAffe removal tool part.
The Rapport software is I presume supplied by your bank. I don't know if this uses al lot of resources or could cause a conflict. You could leave it on meantime.

? system considers 1 day before and 1 day after in generating work schedule

Dear team:
Why the system considers a day before and a day after while generating the personal work schedule. Is their any specific reason behind this, please let me know.
Also experts say that a month work schedule to be generated in advance before the go-live date.
Regards
Mallikarjun P

Hi Advait,
Check IT 2003 ( substitutions ) infotype in the date range around the public holiday.
It may so happen that there is a substitution.
cheers,
Ajay

My iPod Touch 4th generation white is cracked (8 GB). It cracked in Jan 2012 but I jailbroke it in June 2012, than unjailbroke it two days after I jailbroke it. Can I still take it to Apple to get the screen fixed at whatever cost (Its a 8GB)

It cracked in Jan 2012 but I jailbroke it in June 2012, than unjailbroke it two days after I jailbroke it. Can I still take it to Apple to get the screen fixed at whatever cost. And can they find out? I wanna make it where they cant!

Only Apple knows. Make an appointment at the Genius Bar of an Apple store. The worst is that they say no.

Cable box takes days to reload after outage

Whenever the cable is interrupted, the cable box takes days to reload all the channels.

It's the way the older iGuide works. There is a slow feed sent that the box has to listen to and pick up. That feed also contains all sorts of other data (time, channel lineup, OnDemand control, etc...) You should get near-term (6-8 hours) within an hour or two. It can take a few days for the full 8-10 days (used to go to 14+) to load. The guide data is not sent 'ondemand' but is simply sent out and all boxes litsen in and pick up what they need. If the box gets busy doing something else and misses a piece of info, it has to wait for it to come back around. The full data doesn't come out that fast and there is only time to send it once or twice a day. That's why it takes several cycles to pick it all up. The newer X1 boxes use full internal cable modems and are more cloud-based, so don't need to sit and wait for data.

BT Netprotect PLus - Renew Licence Issue

Quod Core PC with Vista s/p2 64bit
BT BB with option 3
I have enjoyed BT Netprotect Plus for sometime and every now and again I get a stupid licence renew issue occur as do others. Well it has happened again but this time I have been unable to fix it. According to Microsoft's Windows Security Alert I have no McAfee Firewall or Antivirus installed or initiated. I can't even switch over to MS's firewall.
According to the BT BB FAQ's it is just a simple matter of right clicking on the "M" icon and selecting the renew licence. Except in my case the icon disappears after the desk top appears on boot up. The desktop icon fails to work as well and I've run short cut fixes and even selected the program from the list of programs all to no avail as the program fails to boot.
I have even tried to uninstall and reinstall BT Netprotect Plus but every time I do this I lose access to the internet. A yellow triangle appears stating "Local Access" only. To regain internet access again I have to invoke a restore going back 5 days.
When I boot up McAfee Security Plus it appears in red and tells me my PC is at risk and when I run the "fix" button it takes me to their pay and download web site which is rich considering I pay for these services in BB option 3.
I have looked up BT's FAQ page and have seen similar experiences and it is recommended to download McAfee's Virtual Technition which I have done and run a scan. No feedback received that there is a problem or indeed whether it was fixed and there is no change to my PC as I still can't renew the licence. Just to make this a little more annoying and weird I have two other PC's connected to my LAN. A laptop running windows 7 and an ancient beast running XP. Both have access to the internet and and there are no issues with updating BT Netprotect antivirus s/w. I have even used my laptop to invoke licence renewal on that PC thinking that would satisfy McAfee but I still can't fix the problem on my Vista PC. Please help. Incidentally I think it is bad customer service not to warn customer's of a licence renewal. It was bad enough when BT supplied Symantec A/V products. I'm on my Vista PC every day and auto updates for McAfee are set up. Look forward to the answer on this one. Please don't tell me to re-install Netprotect again. Regards Dave

Hi GHFM,
Have you tried this yet?
https://kc.mcafee.com/corporate/index?page=content&id=KB53512
Cheers,
Chris.
BT Mod Team.
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Netprotect Plus/McAfee not turned on, cannot st...

Hi guys,
On my wife's laptop (windows7) i get a toolbar flag with a cross through it which, when clicked, comes up with a window that says "McAfee Anti-Virus and Anti-Spyware reports that it is turned off". If you follow the options to "turn on now" it asks you to "trust" the publisher. If i do that it appears to do nothing.
So i tried clicking the the McAfee shield on the bottom right and nothing happens (no response).
So i tried to go into BT NetProtect Plus via Start, All Programs etc. and when i do all i get is a blank white box (no other response. Only way out is to close the program.
Same blank white box when i try to "Uninstall or change a program" for BT Netprotect Plus.
Any ideas anyone?
Jeff

Insomnia struck, so here goes.
@AQ
Only problem I had with MSE was getting a scheduled scan to run, though it wasn't really a problem as it lets you know soon enough if you need an on demand scan, provided you show the icon in system tray. I won't bother with the details, but it had to do with how MSE operates with Task Scheduler. Anyway it was solved through Windows 7 Forum. For what it's worth here's how I got it to run reliably:
Set a quick scan to run to run daily at a time when you are most likely to be using the computer. Uncheck the two boxes for latest definitions (MSE checks every day anyway) and to run when not in use. Leave CPU at default of 50%.
This captures a scan every couple of days at least, completely unnoticed as it takes literally a couple of minutes and has a very light touch. I only know it ran by checking the program. A full scan is very thorough and takes a couple of hours; worth running now and then when the computer has nothing better to do. As belt and braces, I also use Malwarebytes Anti-Malware on demand occasionally; it too is very quick.
MSE doesn't come with a firewall but you just need to turn on the Windows one. MSE also disables Windows Defender, a bonus as you get way fewer Windows updates.
@DS
I also liked Site Adviser but it was never happy with Chrome, my default, so I opted for WOT. They do work differently; who knows which is better?
I use IE occasionally due to Chrome not going too well with a particular website. I did have Site Adviser with it, but it went with the rest of McAfee when I installed MSE, and I replaced it with WOT just for consistency. I'd be surprised if there was a problem running SA with MSE. Google didn't bring up much; no suggestion of incompatibility but some consensus that MSE was OK on its own and SA is cr@p! So yer pays yer money and takes yer choice I guess.
MSE is very slim but does offer a bunch of options.
@All
I've said before that McAfee was not too bothersome on my laptop, but it strangled the netbook. I was so pleased with MSE on the netbook that I also ditched McAfee from the laptop when it delivered the icon problem reported here some weeks ago, even though I still had a year's subscription left. Good decision.
You can click the white star next to this message if you think it was helpful.

Problem with McAfee NetProtect Plus

Hi i'm having problems with my McAfee NetProtect Plus thing it seems to keep turning off the Virus protection it has done it most than once in a day i have no clue what it causing it and would love some help to find out.
Thanks

ok run the removal process again then use housecall to do a full scan of your pc, after it has finished (might take several hours depending on the size of the hard drive fitted) if it finds anything clean it, and then try getting mcafee installed again, theres a chance that your registry corrupted an entry and the removal tool didnt notice it, however the trend micro housecall should notice it and fix the error,
this is an online av tool that will detect anythign odd and tell you about it, sometimes odd things can mess up your system but if you cant run the online av program after disabling the windows firewall then it would indicate that something has infected your pc or changed various settings so your unable to get av to work, now this can be something benign and possibly get fixed by booting into safe mode (reboot the pc and keep f8 held down untill the boot options screen appears) enter the admin password (default is blank password) and use system restore to roll back to a date before the problem occured.

BT NetProtect Plus Windows permission

For the past week or so, every time I boot up my computer, after a couple of minutes Windows tells me I have no anti-virus or anti-spyware. This seems to happen as I start Outlook or Internet Explorer, though that might be a coincidence and it's just a timing thing. Windows gives me the option to start the McAfee software, which I click, then asks if I trust the publisher and want to run the program. I have to go through these steps for both the anti-virus and anti-spyware, then repeat it all again.
I have checked Task Manager immediately after booting into Windows, and always McShield.exe takes a lot of procesor for a minute or so, so it does start when I boot up, then apparently stops again (possibly when it tries to fetch updates?)
Can anyone tell me why this happens and if there is anything I can do to stop it. For one thing, I'm surprised windows doesn't recognise McAfee as a trusted publisher!
I have Windows 7 32-bit if it's relevant.
Update: 2nd August - Today I got the Windows alerts/prompts before starting any programs so I guess it must be a time thing rather than triggered by starting a program. It only seems to happen on my desktop, not my laptop. and I have run a virus scan.

Theres a bit more information on this at www.bt.com/windows8
BT NetProtect Plus
We've become aware of a problem for Windows 8 users when downloading BT NetProtect Plus on bt.com. When downloading you'll get a screen saying you have an incompatible operating system.
We're planning to fix this by Monday 29 October. Please check back here on Tuesday 30 October.
Hope this helps
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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NetProtect Plus scheduled scans take days after up...

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