Netra 440 - pci@1e failure msg at OpenBoot Diagnostics

Hi,
We have here some problems at a new netra 440. In the OpenBoot Diagnostics we receive the msg:
WARNING: Device /pci@1e,600000/ide@d being marked with 'status' == fail
SC Alert: /pci@1e,600000/ide@d fail
When the OpenBoot Diagnostics are finished solaris starts but only with a few processes.
the sun docs suggests a ide controller failure. But no actions are given. What can I do. Can this be fixed are should I arrange a replacement?
The complete boot log:
Executing Power On Self Test
0>
0>@(#) Sun Fire[TM] V440,Netra[TM] 440 POST 4.16.3 2004/11/05 20:05
/dat/fw/common-source/firmware_re/post/post-build-4.16.3/Fiesta/chalupa/integrated (firmware_re)
0>Copyright � 2004 Sun Microsystems, Inc. All rights reserved
SUN PROPRIETARY/CONFIDENTIAL.
Use is subject to license terms.
0>OBP->POST Call with %o0=00000800.01014000.
0>Diag level set to MAX.
0>Verbosity level set to NORMAL.
0>Start Selftest.....
0>CPUs present in system: 0 1 2 3
0>Test CPU(s)..../ERROR: Timeout on 0 waiting for resource type 2048.
Done
0>Interrupt Crosscall....Done
0>Init Memory..../
SC Alert: Host System has Reset
Done
0>PLL Reset....Done
0>Init Memory....Done
0>Test Memory....Done
0>Test CPU Caches....Done
0>Functional CPU Tests....Done
0>IO-Bridge Tests....Done
0>INFO:
0> POST Passed all devices.
0>
0>POST: Return to OBP.
SC Alert: Host System has Reset
Configuring system memory & CPU(s)
Probing system devices
Probing memory
Probing I/O buses
screen not found.
keyboard not found.
Keyboard not present. Using ttya for input and output.
Probing system devices
Probing memory
Probing I/O buses
Netra 440, No Keyboard
Copyright 1998-2004 Sun Microsystems, Inc. All rights reserved.
OpenBoot 4.16.4, 8192 MB memory installed, Serial #68881000.
Ethernet address 1:4:b1:c5:25:24, Host ID: 84c42947.
Running diagnostic script obdiag/normal
Testing /pci@1f,700000/network@1
Testing /pci@1e,600000/ide@d
ERROR : IDE device did not reset, busy bit not set
DEVICE : /pci@1e,600000/ide@d
SUBTEST : selftest:reset&check-diag
MACHINE : Netra 440
SERIAL# : 68881000
DATE : 06/07/2006 12:57:28 GMT
CONTR0LS: diag-level=max test-args=except 3
Error: /pci@1e,600000/ide@d selftest failed, return code = 1
Testing /pci@1e,600000/isa@7/flashprom@2,0
Testing /pci@1e,600000/isa@7/serial@0,2e8
Testing /pci@1e,600000/isa@7/serial@0,3f8
Testing /pci@1e,600000/isa@7/rtc@0,70
Testing /pci@1e,600000/isa@7/i2c@0,320:tests={[email protected],[email protected],[email protected],[email protected]}
Testing /pci@1e,600000/isa@7/i2c@0,320:tests={[email protected]}
Testing /pci@1c,600000/network@2
Testing /pci@1f,700000/scsi@2,1
Testing /pci@1f,700000/scsi@2
ERROR: OpenBoot Diagnostics failed.
ERROR: OpenBoot Diagnostics failed
WARNING: Device /pci@1e,600000/ide@d already marked with 'status' == fail
SC Alert: /pci@1e,600000/ide@d fail
SC Alert: Host System has Reset
Probing system devices
Probing memory
Probing I/O buses
screen not found.
keyboard not found.
Keyboard not present. Using ttya for input and output.
Probing system devices
Probing memory
Probing I/O buses
Netra 440, No Keyboard
Copyright 1998-2004 Sun Microsystems, Inc. All rights reserved.
OpenBoot 4.16.4, 8192 MB memory installed, Serial #68881000.
Ethernet address 1:4:b1:c5:25:24, Host ID: 84c42947.
ERROR: OpenBoot Diagnostics failed
WARNING: Device /pci@1e,600000/ide@d being marked with 'status' == fail
SC Alert: /pci@1e,600000/ide@d fail
Rebooting with command: boot
Boot device: disk File and args:
SunOS Release 5.8 Version Generic_117350-34 64-bit
Copyright 1983-2003 Sun Microsystems, Inc. All rights reserved.
WARNING: status 'fail' for '/pci@1e,600000/ide@d'
Hardware watchdog enabled
configuring IPv4 interfaces: ce0 ce2 ce3.
Hostname: 192.168.0.158
The system is coming up. Please wait.
checking ufs filesystems
/dev/rdsk/c0t0d0s5: is logging.
/dev/rdsk/c0t0d0s6: is logging.
the processes running on solaris:
UID PID PPID C STIME TTY TIME CMD
root 0 0 0 15:00:06 ? 0:04 sched
root 1 0 0 15:00:06 ? 0:00 /etc/init -
root 2 0 0 15:00:06 ? 0:00 pageout
root 3 0 0 15:00:06 ? 0:00 fsflush
root 78 1 0 15:00:10 ? 0:00 /sbin/sh /sbin/rc2
root 171 78 0 15:00:12 ? 0:00 /sbin/sh /etc/rc2.d/S73nfs.client start
root 187 178 0 15:01:13 ? 0:00 in.telnetd
root 147 1 0 15:00:12 ? 0:00 /usr/sbin/rpcbind
ipunity 189 187 0 15:01:14 pts/1 0:00 -bash
root 68 1 0 15:00:09 ? 0:00 /usr/lib/sysevent/syseventd
root 77 1 0 15:00:10 ? 0:02 /usr/lib/picl/picld
root 181 1 0 15:00:12 ? 0:00 /usr/lib/nfs/lockd
root 173 171 0 0:00 <defunct>
root 172 171 0 0:00 <defunct>
daemon 182 1 0 15:00:12 ? 0:00 /usr/lib/nfs/statd
root 175 171 0 15:00:12 ? 0:00 /sbin/sh /sbin/mountall -F nfs
root 180 179 0 15:00:12 ? 0:00 mount 10.37.206.132:/public/um/ /nas1
root 179 175 0 15:00:12 ? 0:00 /sbin/mount -a -F nfs
root 178 1 0 15:00:12 ? 0:00 /usr/sbin/inetd -s
root 208 178 0 15:24:19 ? 0:00 in.telnetd
ipunity 210 208 0 15:24:19 pts/2 0:00 -bash
ipunity 291 210 0 16:12:13 pts/2 0:00 telnet 10.135.57.170
root 295 189 0 16:18:28 pts/1 0:00 ps -ef
Regards,
Edwin de Ruiter

The only IDE device in that system is your optical drive.
I noticed that the OBP version is a tiny bit down-rev.
Did this system come from a Reseller ?
Or, perhaps, has it been sitting idle at your organization for a few months and just now been unpacked ?
If sold by Sun, I'd have expected to see the latest 4.17.x firmware.
Who installed the optical drive, the vendor or your staff ?
There may just be an incomplete installation of the drive to its IDE backplane.
Yes, open a service case with Sun's techsupport.
They'll get it sorted out properly.

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    Greetings.
    I am in the process of changing a system over to Solaris 9 (9/04) from Solaris 8 (we cannot move to Solaris 10 due to ClearCase incompatiblities).
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    name_service=none
    root_password=<removed for this post>
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    Res
    LOM event: +21h32m35s host reset
    etting ...

    Netra 120 (UltraSPARC-IIe 648MHz), No Keyboard
    OpenBoot 4.0, 1024 MB memory installed, Serial #51693261.
    Ethernet address 0:3:ba:14:c6:cd, Host ID: 8314c6cd.
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    SunOS Release 5.9 Version Generic_117171-07 64-bit
    Copyright 1983-2003 Sun Microsystems, Inc. All rights reserved.
    Use is subject to license terms.
    whoami: no domain name
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    Configured interface eri0
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    Using sysid configuration file 10.1.1.1:/jumpstart/Sysidcfg/sysidcfg
    Search complete.
    WARNING: IP: Hardware address '00:03:ba:35:80:88' trying to be our address 010.001.001.001!
    WARNING: IP: Hardware address '00:03:ba:35:80:88' trying to be our address 010.001.001.001!
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    This same system can be installed successfully using a Solaris 8 jumpstart configuration.
    Note that the client system is currently installed with Solaris 8.
    I did use the command "boot net -v - install" from the OK prompt, but no additional information was provided relating to when the sysidcfg file could not be copied.
    If anyone has any ideas about what could be causing this problem or has any information about additional debugging which could be used to figure out this issue, I would greatly appreciate your thoughts.
    Thanks in advance.
    Cheers,
    Jason.

    Ideas.. Hmm, none which seems that correct, but you could try some things.
    If it gets the wrong IP that could explain why it fails to copy the sysidcfg file.
    First you could try and do a snoop on the ethernet address;
    snoop ether 0:3:ba:14:c6:cd
    (you could also try the -v flag to increase the verbosity).
    The things you should look for are arp/rarp requests, the jumpstart client will use arp/rarp to determine its IP address, snoop will show you which server that responds, and what address it gets, futher more its a good idea to verify that the response to the bootparams requests comes from the correct server.
    Of course there might be other oddnesses as well.
    Was the data you provided extracts? If it was you should check the /etc/ethers and /etc/bootparams for duplicates entries, so there are no other occourances of the clients ehternet address in /etc/ethers, and no bogus entries starting with * or the same hostname in /etc/bootparams.
    If you added the client manually you could always try and use the Tools/rm_install_client and Tools/add_install_client scripts to add it again, these script sometimes detect problems with the configuration.
    Lastly you didn't show us your /etc/nsswitch.conf file, but i assume that it has "files" first for the ethers, hosts and bootparams entries?
    Good luck
    //Magnus

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