Netviewer crashes my dell pc when trying to connect to sap support

Hi all, if this is in the wrong place, please move it.
I have had a problem that my pc crashes (blue screen) after i initiate netviewer online to connect to sap support. it is a pain because we have to use an older product and the response time is slow. i contacted netviewer directly and they sent me this fix, which has worked perfectly.
Dear customer,
Thank your for contacting Netviewer Support.
This is a known issue. When Netviewer starts on a Dell computer, the application produces a blue screen. What is causing this?
This phenomenon occurs only on Dell PCs with a preinstalled Windows operating system.
The file that causes a blue screen is no longer installed. The integrated sound card is from IDT (www.idt.com) but the file "ctAudDrv.sys" belongs to Creative Labs Advanced Audio FX Engine.
Remove the problem as follows:
Rename the file "ctAudDrv.sys" to "ctAudDrv.sys.bak" under "C:WindowsSystem32Drivers".
Restart the PC.
Download and install the appropriate audio driver from the Dell website at www.dell.com, for example: ftp://ftp.us.dell.com/audio/IDT_92HDxxx-HD-Audio_A06_R213367.exe
Für weitere technische Fragen stehe ich Ihnen gerne zur Verfügung./
Si vous avez des questions techniques n'hésitez pas à nous les poser./For further technical questions please do not hesitate to ask.
Mit freundlichen Grüßen/
Best regards/
Très cordialement/
Bakli Boussaa
Global Customer Support Specialist

Hi Erik,
This is the .NET SDK forum for software development using the Crystal Reports programming runtime and nothing to do with Netviewer. No idea who looks after it...
Best to create a case in SMP and discuss with a Support Rep.
Thanks
Don
PS - not the first time the OEM Build of Windows for DELL has caused problems. I personally find it's better to update/upgrade to an off the shelf version of Windows.

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Sorry for long file. Can any one please help me in solving this problem.
Thanks in advnace
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