NetWeaver won't download spreadsheet on Win 7/Excel 2010 machine

Apologies right up front - I know almost nothing about SAP.  A customer is communicating part needs via the Internet using a "PAG WebGUI" page and choosing the ZM_DELSEQ_MES option (I don't know if that is company-specific or not).  We can view the data we need, but when we choose Export, then Spreadsheet, the computer locks up and the spreadsheet does not download.  We can use exactly the same procedure on a Windows XP SP3/Internet Explorer 6.0/Excel 2003 computer with no problem.  The problem computers are all running Windows 7 / Internet Explorer 8 / Excel 2010. 
The customer's helpdesk has given up on trying to find a solution so I am desperately searching for help.  Thanks in advance for any assistance or re-direction to a more appropriate forum.
Michelle K.

Thank you for that response.  It appears that our Excel 2010 has patches installed.  The version number is 14.0.6112.5000 which I believe is beyond SP1.
We are not able to change the patch levels of the customer's SAPGui.  Do you have any other suggestions?

Similar Messages

  • HT4623 My numbers program is "STUCK". It won't download update and won't let me open any spreadsheets! Just keeps saying "installing". TWO DAYS NOW!

    My numbers program is "STUCK". It won't download update and won't let me open any spreadsheets. Just says "installing"........ TWO DAYS NOW!! HELP!

    Hi,
    Shut down and reboot your iOS (press and hold the wake/sleep button and when prompted, slide to poweroff and then press and hold the wake/sleep button to reboot).
    Go look what had happen with your apps.  Maybe it's ok.  If not, tap and hold its icon and then tap the X to delete it from your iOS device and redownload it from the app store (no charge for that).
    Juste to let you know, your description state iPad2 but you are in the forum for iPod.

  • I am running Lightroom 6 in conjunction with 64 bit Photoshop CS6. I need to install Camera Raw 9 plus other relevan updates for the Adobe Design and Web Premium CS6 package. Running Adobe Application manager finds the relevant updates but won't download

    I am running Lightroom 6 in conjunction with 64 bit Photoshop CS6. I need to install Camera Raw 9 plus other relevan updates for the Adobe Design and Web Premium CS6 package. Running Adobe Application manager finds the relevant updates but won't download / install them. Clicking the update button results in an error message "Application Manager has stopped working". This is a windows system running 64 bit Windows 7

    update manually:
    pre cc updates:  http://www.adobe.com/downloads/updates/
    cc updates:  http://prodesigntools.com/adobe-cc-updates-direct-links-windows.html
    cc 2014 updates:  win (http://prodesigntools.com/adobe-cc-2014-updates-links-windows.html) / mac (http://prodesigntools.com/adobe-cc-2014-updates-links-mac.html)

  • Officejet 6500A Plus, trying to download driver for Win 7

    Officejet 6500A Plus, trying to download driver for Win 7, but won't work on HP's site. Any ideas where I can get the driver?

    Hello, 
    Please download and run the HP Printer Install Wizard from www.hp.com/go/tools
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
    Click "Accept as Solution" if it solved your problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP.

  • IPad app won't download

    iPad app ,won't download suggestions

    Hi IAndrewD,
    Several issues have encountered this issue. We've seen it in some of our reviews on the app store and on our support email list ([email protected]). So far, everyone who's contacted us has been able to successfully update after verifying that their network connection was working and restarting the download.
    Please try the following:
    1) Make sure wifi and/or cellular data are turned on
    2) Test to be sure your internet connection is working by opening safari and browsing to a website (like www.adobe.com).
    3)  Single tap the app’s icon on the home screen and it will pause the download. Now go back to the iTunes Apps store, switch to the “Updates” screen and click “Update” to resume the download.
    4) If this doesn't work,  go to Settings -> iTunes & App Stores and tap the Apple ID to sign-out. Restart the iPad, go back to Settings -> iTunes Apps Store and sign-in. Tap the waiting icon to update the app.
    I'd also be happy to work with you on our support email alias or by phone if you email [email protected]
    Thank you!
    Pat

  • I have a download waiting for my new ipod touch, and whenever I press update, on the computer, it says downloading, time remaining  10hrs,however, on my ipod, it doesn't even show up. It syncs, but won't download anything. What to do?

    I am having problems with updating and downloading from my mac to my ipod, won't download at all. any advice?

    Options for when an iOS device gets locked because of forgotten passcode:
    Restore (and reset passcode) on your device by connecting it to the last computer to which it was connected:
    iTunes: Backing up, updating, and restoring iOS software - http://support.apple.com/kb/HT1414
    If you cannot connect it to the computer to which the device was last connected (or the device was never connected to a computer) you will have to use recovery mode to completely reset the device, losing all data:
    iOS: Unable to update or restore - http://support.apple.com/kb/HT1808 - recovery mode (e.g., cannot connect to computer last used to sync device, iTunes still asks for a password)
    If recovery does not work there's:
    DFU mode: http://osxdaily.com/2010/12/04/ipad-dfu-mode/
    How to put iPod touch / iPhone into DFU mode - http://geekindisguise.wordpress.com/2009/07/16/how-to-put-ipod-touch-iphone-into -dfu-mode/

  • My iPhone 5 won't download fron itunes

    My iPhone 5 won't download fron itunes. The icons show that they are waiting but no wireless activity is showing. If I reactivate the icons nothing happens. Very Frustrating!

    I'm having the same problem... I just got the iPhone 5 today.  I've done a reset... tried it on both WiFi and LTE... tried to download through iTunes... but still nothing.

  • IBook won't download and can't delete

    I recently downloaded iBooks. Today I downloaded an iBook and it won't download properly, always freezes. I want to delete it but seems you can't because it hasn't downloaded. I deleted the iBooks app but on reinstallation it keeps trying to download the ibook. Help please!

    Same thing happened to me!  Flippin' annoying!  I can't get them to download, iTunes won't let me delete them.  But everytime I connect my iPad or iPhone, it pops up and wants to download them.  Then it sits for hours trying to download and nothing happens, except locking up my computer and rendering it completely useless.  I just want to delete the two books out of iTunes permanently but I can't find out how to do it.  I would like some help too!

  • Certain music pieces and apps won't download from my iPod to iTunes on my MacBook

    I want to put what is on my iPod on my new MacBook, but certain pieces and apps won't download because my computer isn't authorized (so it will delete it from my iPod if I sync), but when it asks me to authorize it it uses an old Apple ID that doesn't exist anymore and to which I do not have access. Any ideas how to fix this? I just want to be able to sync my iPod with this computer without worrying about losing anything.

    Check out this article:
    iOS: How to transfer or sync content to your computer
    Read the "iTunes and App Store Content" section, especially the "Transferring purchased content" link there.

  • HT1911 I just verified my Apple user ID and password but certain updates won't download (gives me the signal that I'm incorrect).  I keep changing it, verifying but not all applications let me proceed.

    I just verified my Apple user ID and password but certain updates won't download (gives me the signal that I'm incorrect).  I keep changing it, verifying but not all applications let me proceed.  So I can't download itunes software updates or update my iphone even though I have just verified my info.  I know others that have this problem but can't get support to resolve it.

    Hi mpellichero,
    Thanks for visiting Apple Support Communities.
    The steps in this article can help if you are being asked for the password to your previous Apple ID:
    iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
    http://support.apple.com/kb/TS5223
    Best Regards,
    Jeremy

  • Help: contacts won't download/sync from Mobile Me to iPhone?

    My new iPhone won't download old contacts from MobileMe. It will sync any new contacts or calendar event I add to either the iPhone or Mobile Me, but not the existing ones.
    Basically, I bought my first iPhone a couple of days ago. I just followed the prompts and ended up sync'ing it with gmail as well as pulling all the contacts off my old SIM and phone. But I ended up with lots of duplicate contacts. So I set up a Mobile Me account and uploaded all the contacts from the iPhone, no problems. Then I cleaned up all my contacts on Mobile Me, got rid of duplicates etc.
    Then I reset my iPhone to clear all data so I could start afresh (I've only had it a day or two so there wasn't much to lose). I thought I would be able to easily pull all the nice, clean contacts down from the cloud. But the only contacts that will sync are new ones, not the old ones.
    If I add a contact on Mobile Me, it downloads to the iPhone. If I add a new contact on the iPhone, it uploads to Mobile Me. But the hundreds of old contacts I have amassed over many years and many different mobile phones are stuck in the cloud and won't come down!
    All these contacts only ended up on Mobile Me after being sent from my iPhone, so not sure why it won't take them back.
    I'm on a PC. I have sync'd the iPhone with iTunes since I reset it. And I have downloaded the latest version of the iPhone OS since I reset the phone. I have tried turning off all sync'ing and then turning it on again - the iPhone asked if I wanted to merge data, I said yes, but it didn't download any of the old contacts.
    Obviously sync works, but why won't it get my old contacts?!
    The only thing I haven't tried is resetting all sync data - http://support.apple.com/kb/HT1497. However, how can I back up my Mobile Me data before I erase it? I didn't think my Mobile Me contacts would sync with a PC?

    Turn off contacts in MobileMe on the iPhone and choose keep contacts on the iPhone
    Connect iPhone to iTunes and enable sync contacts to Windows Address Book or Outlook 2003 or higher. Now there should be a copy of the contact on the computer.
    Make sure you have installed and configured the MobileMe control panel on your computer. And set it up to sync contacts. Choose the best copy(Cloud or Computer)for the initial sync(can be from Cloud to computer or computer to cloud).
    http://www.apple.com/mobileme/setup/
    Once the computer and Cloud have the correct info then slide contacts back to on within the Mail Contacts Calendars on the iPhone and choose replace iPhone with info from the Cloud.
    Uncheck Sync Contact with computer within iTunes on Info tab(if you do not then you will get duplicates).

  • HT5622 I downloaded two apps on the App Store and it won't ask my for my Apple ID, so my apps won't download. How do I fix this?

    I download two apps on the apps store. And they won't download because my phone won't ask me my Apple ID. Why do I do?

    Is this a new Apple iD? If it is, and you have already set it up, then you have two options:
    1.     Temporarily put a Credit Card or Gift Card on the account to download the free app. If you put a credit card, then once you have downloaded the app, you should be able to go into your Account preferences and change the payment option to = None.
    2.     You can download the fee App, and then set up a new Apple ID.
    Cheers,
    GB

  • My Apps Won't Download

    My apps won't download and I have tried everything from restarting my phone to restoring my phone. Also tried to update my apps but since I changed my apple id because my old one had billing issues, I deleted all the apps trying to download them with the new apple id but nothing is working!!! PLEASE HELP!!!!! I have no apps!! Also my phone is updated so that's not the issue either.

    See if this helps:
    Downloading apps stuck on waiting...: Apple Support Communities

  • IPhone 5 apps and music won't download. Both say waiting

    My iPhone 5 running iOS 7 latest beta won't download apps. My phone worked just fine yesterday then today my apps won't download or update and my music won't download it stays in the "waiting" status and I've done hard reset logged in and out of my Apple ID and nothing changes.

    No official way to fix this until the full version of iOS 7 is out in mid September, but for now the quick way to download and update is to do the following:
    •Hold your finger on the icon of the app that is stuck on waiting, until wiggle mode is enabled, and remove the app
    •Plug in your iOS device to iTunes and sync
    •Reinstall the application from the App Store and installs and upgrades should work again
    •If not, rinse and repeat this process

  • My iphone won't download any apps i dont know what to do

    My phone won't download any apps anymore. I don't know what to do.

    Make sure you don't have any paused installs or downloads in other apps, like the App Store or iTunes Store.
    If that doesn't do it, try resetting or restoring the iPhone.

Maybe you are looking for