Network adapter has to be reset after waking from sleep

Short version: When waking a T440s from sleep, there is no network connection, and the adapter must be reset in order to connect to our local network.
Long version: We're preparing to deploy Lenovo T440s's to our laptop users. After a WDS installation, the local network adapter works, as long as the computer has just booted, or doesn't go to sleep. Once the laptop goes to sleep, the network connection
is lost. I have to "diagnose" the issue to get the laptop to connect to the network again. During diagnosis, the only step that the troubleshooter reports doing is resetting the "local area connection" adapter.
Question: What is the actual process that is taking place when the adapter is reset? I would guess uninstall the device (like I would from device manager) and reinstall the device using the current drivers. While it's not an ideal solution, I could script
the process to run when the system wakes from sleep if we decide to use these laptops. At least, until I can find a better solution/driver.

hi,
Thank you for sharing your solutions and experience here. It will be very beneficial for other community members who have similar questions.
Karen Hu
TechNet Community Support

Similar Messages

Network Desktop needs to be refreshed after waking from sleep mode

My network is running Win 7 32bit SP1,
All users have their documents and desktop saved on the network.
I'm testing two computers for a new sleep mode policy, and I've noticed that after waking up from sleep outlook will be disconnected and/or require the user credentials again. I seemed to have fixed this by not allowing the computer to turn off the NIC when
going to sleep. However, on the other test machine the desktop icons are gone when waking up from a long sleep (I haven't been able to pinpoint a specific time frame but it has happened after only three or four hours of sleep), if I refresh the desktop the
icons pop up right away. If I start sleep mode manually and wait thirty minutes or so everything is still there.
There are a few different models throughout our network so I want to make sure I have a good policy set to cover any possible nuances. The test machine that this is happening on is a Dell Optiplex 3010.
Also, does anyone know how long it would take the NIC to shut down if it was supposed to and is there a good way to verify and test the network connection while the machine was in sleep mode?
Thanks

Thank you for your help.
This is the details of the policy. It is enforced and enabled. I made the adjustments you suggested and it still happening, also it is now happening on both test machines (the other is a Vostro 260), and also to remind you it even happens when I start sleep
mode manually. 1 out of 10 times it doesn't happen, but it's randomly and without me making any changes. In the event log under windows/system I see an event ID 1 "Realtek PCIe GBE Family Controller is disconnected
from network." when it wakes up from sleep. This event has been visible under the the machine I was having trouble with orginally, now it is on both of them.
I really can't wrap my head around this one.
UPDATE: I changed nothing else in the GPO and made one change to both of the computers i manually changed the NIC settings to
Allow the computer to turn off this device, Allow this device to wake up the computer and using a magic packet.
The reason I put that registry preference was because I believed this is the setting that was causing Outlook to ask for a password after a long night or so of sleep.
...Still a bit confused but I'll continue the testing.
sleep mode-TEST
Data collected on: 8/21/2013 11:17:05 AM hide all
Computer Configuration (Enabled)hide
Policieshide
Administrative Templateshide
Policy definitions (ADMX files) retrieved from the central store.System/Power Management/Hard Disk Settingshide
Policy Setting Comment
Turn Off the Hard Disk (Plugged In) Enabled
Turn Off the Hard Disk (seconds): 120
System/Power Management/Sleep Settingshide
Policy Setting Comment
Allow Standby States (S1-S3) When Sleeping (Plugged In) Enabled
Require a Password When a Computer Wakes (Plugged In) Enabled
Specify the System Hibernate Timeout (Plugged In) Enabled
System Hibernate Timeout (seconds): 0
Policy Setting Comment
Specify the System Sleep Timeout (Plugged In) Enabled
System Sleep Timeout (seconds): 180
Policy Setting Comment
Specify the Unattended Sleep Timeout (Plugged In) Enabled
Unattended Sleep Timeout (seconds): 0
Policy Setting Comment
Turn Off Hybrid Sleep (Plugged In) Enabled
System/Power Management/Video and Display Settingshide
Policy Setting Comment
Turn Off the Display (Plugged In) Enabled
Turn Off the Display (seconds): 120
Preferenceshide
Windows Settingshide
Registryhide
PnPCapabilities (Order: 1)hide
Generalhide
Action Update
PropertiesHive HKEY_LOCAL_MACHINE
Key path SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\0010
Value name PnPCapabilities
Value type REG_DWORD
Value data 0x18 (24)
Commonhide
OptionsStop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
Item-level targeting: Filter GroupAttribute Value
bool AND
not 0
Item-level targeting: Recur EveryAttribute Value
bool AND
not 0
period WEEKLY
dow SUN
Item-level targeting: Recur EveryAttribute Value
bool OR
not 0
period WEEKLY
dow MON
Item-level targeting: Recur EveryAttribute Value
bool OR
not 0
period WEEKLY
dow TUE
Item-level targeting: Recur EveryAttribute Value
bool OR
not 0
period WEEKLY
dow WED
Item-level targeting: Recur EveryAttribute Value
bool OR
not 0
period WEEKLY
dow THU
Item-level targeting: Recur EveryAttribute Value
bool OR
not 0
period WEEKLY
dow FRI
Item-level targeting: Recur EveryAttribute Value
bool OR
not 0
period WEEKLY
dow SAT
User Configuration (Enabled)hide
Preferenceshide
Windows Settingshide
Registryhide
PnPCapabilities (Order: 1)hide
Generalhide
Action Update
PropertiesHive HKEY_LOCAL_MACHINE
Key path SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\0010
Value name PnPCapabilities
Value type REG_DWORD
Value data 0x18 (24)
Commonhide
OptionsStop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) No
Remove this item when it is no longer applied No
Apply once and do not reapply No
Item-level targeting: Filter GroupAttribute Value
bool AND
not 0
Item-level targeting: Recur EveryAttribute Value
bool AND
not 0
period WEEKLY
dow SUN
Item-level targeting: Recur EveryAttribute Value
bool OR
not 0
period WEEKLY
dow MON
Item-level targeting: Recur EveryAttribute Value
bool OR
not 0
period WEEKLY
dow TUE
Item-level targeting: Recur EveryAttribute Value
bool OR
not 0
period WEEKLY
dow WED
Item-level targeting: Recur EveryAttribute Value
bool OR
not 0
period WEEKLY
dow THU
Item-level targeting: Recur EveryAttribute Value
bool OR
not 0
period WEEKLY
dow FRI
Item-level targeting: Recur EveryAttribute Value
bool OR
not 0
period WEEKLY
dow SAT
Control Panel Settingshide
Power Optionshide
Power Plan (Windows Vista) (Name: Balanced)hide
Power Plan (Windows Vista and later) (Order: 1)hide
Propertieshide
Action Create
Make this the active Power Plan: Enabled
Name Balanced
When computer is: Plugged in Running on batteries
Require a password on wakeup: Yes Yes
Turn off hard disk after: After 2 minutes After 2 minutes
Sleep after: After 3 minutes After 3 minutes
Allow hybrid sleep: On On
Hibernate after: Never Never
Lid close action: Sleep Sleep
Power button action: Shutdown Shutdown
Start menu power button: Do nothing Do nothing
Link State Power Management: Moderate power savings Maximum power savings
Minimum processor state: After 5 minutes After 5 minutes
Maximum processor state: After 100 minutes After 100 minutes
Turn off display after: After 2 minutes After 2 minutes
Adaptive display: On On
Critical battery action: Do nothing Hibernate
Low battery level: After 10 minutes After 10 minutes
Critical battery level: After 5 minutes After 5 minutes
Low battery notification: Off Off
Low battery action: Do nothing Do nothing
Commonhide
OptionsStop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) No
Remove this item when it is no longer applied No
Apply once and do not reapply No
Item-level targeting: Filter GroupAttribute Value
bool AND
not 0
Item-level targeting: Recur EveryAttribute Value
bool AND
not 0
period WEEKLY
dow SUN
Item-level targeting: Recur EveryAttribute Value
bool OR
not 0
period WEEKLY
dow MON
Item-level targeting: Recur EveryAttribute Value
bool OR
not 0
period WEEKLY
dow TUE
Item-level targeting: Recur EveryAttribute Value
bool OR
not 0
period WEEKLY
dow WED
Item-level targeting: Recur EveryAttribute Value
bool OR
not 0
period WEEKLY
dow THU
Item-level targeting: Recur EveryAttribute Value
bool OR
not 0
period WEEKLY
dow FRI
Item-level targeting: Recur EveryAttribute Value
bool OR
not 0
period WEEKLY
dow SAT

Network connection slow to become active after waking from sleep.

Using MBP (2007) with OS 10.8.2 I put my machine to sleep each night after work. Each morning when I wake it, the network connection takes over 90 seconds to become active. This is on a WIRED network. Didn't have this problem before Mountain Lion upgrade. Before ML the connection was nearly instant. Any clues?

I am seeing the same issue. I believe it started after upgrading to 10.8.2. (I did not notice such long network reconnections after wake with either 10.8.0 or 10.8.1.) I am also on a wired network. Same result using DHCP and fixed IP.
The network reconnection after wake used to be nearly instantaneous.

Display will not sleep any more after waking from sleep

My Macbook has recently started misbehaving after waking from sleep. Started putting the entire MB to sleep each night by closing the lid. When I wake it in the morning everything seems normal, no error messages. However from that point forward the display will not dim or sleep. I've tried re-applying my settings in System Preferences -> Energy Saver. Pretty much the only fix has been to reboot, which is annoying and Windows-like.
In the interest of full disclosure, I have "fast sleep" enabled (aka hibernation mode disabled) but I've had that since I bought my MB with 10.5.1 on it. So I don't think it's related. In fact I changed to the default Energy Saver profile to see if that fixed the problem (it didn't), which re-enabled hibernation mode and I then had to re-disable hibernation.
I want to say this started happening after the 10.5.4 update, but that may have been a coincidence as to when I started sleeping it each night... I don't exactly remember.
I downloaded Cocktail to run all the cron jobs, etc, that don't get run when sleeping at night, and that didn't help either.
Any suggestions? Anyone else ever see this? Seeing it now?
Thanks!

This is still an issue for me.
I sleep my Macbook every night by closing the lid. After doing this a few times, the display either stops sleeping, or stops locking. I have the lock menu in the Apple menu bar, and even selecting "Lock screen" will not work.
Sometimes a reboot fixes it, sometimes I have to reset the SMC.
Any info out there?

On my new iMac, mail has no sound after waking from sleep. If I select do not wake for network access in general preferences, the problem does not occur. Anyone have an idea on how to fix this?

On my new iMac, mail has no sound after waking from sleep. If I select do not wake for network access in general preferences, the problem does not occur. Anyone have an idea on how to fix this? Thanks --

Same here on an older iMac since Lion. Thanks for the uncheck wake for network access tip though, it doesn't do it either in that case, I will leave it that way.

Network connection after waking from sleep

Hi... More or less any time I allow my MacBook Pro to go to sleep, when I wake it up I am nearly always disconnected from my Airport connection (I connect to a NetGear wireless router via my internal Airport card). I go up to the menu bar and click on the now grey airport icon and I do still see my network in the list of available networks. I click on it, after several seconds a message comes up that says "there was an error joining the Airport network "network name""... But I then simply click on OK (rather than Try Again, I've learned that by trial and error) and the network reconnects just fine... Then when I let the machine sleep again at some later time, I do that all again... Any suggestions of what might be going on??? I do have "Use Interference Robustness" turned on (not that I know why exactly) but I've also had it off before and that seems not to matter... Any suggestions??? thanks... bob..
FW800 G4 dual 1.25 Ghz and 17 inch MacBook Pro Mac OS X (10.4.8)

I have "join preferred networks" selected, and mine os the only one on the list, and it still does not connect after waking from sleep. It is WEP security, not WPA2. I checked out the following article, but it was of no help:
http://docs.info.apple.com/article.html?artnum=304482

After upgrading to Tiger, freeze after waking from sleep on PM G4

My experience with Tiger in the past week as not been great. The reason I upgraded was to get iSync 2.1, so that my Moto E815 phone could be sync'd with my OSX AddresBook and iCal. This wasn't possible with the latest version of Panther.
So, I upgraded to Tiger 10.4.3, and now my G4 freezes immediately after waking from sleep. After pressing the 'return' key to wake the computer, the G4 sends a signal to wake the monitor, but on top of the screen saver is a black text box which states there was a problem I must press (and hold) the power button to restart the Mac. It's written in four languages.
When I installed Tiger, I used the 'archive' option.
My computer is a bit of a FrankenMac: Originally a G4/350 with AGP, upgraded with a Sonnet 1GHz G4 processor card, 1.12GB RAM, a 160GB HDD, an nVidia GeForce3 64MB AGP video card, Samsung DVD/CR-RW drive (Patchburn3) and a Belkin PCI card with 2 additional Firewire ports and 3 additional USB 2.0 ports. When I performed the upgrade, I had the keyboard and mouse plugged into the case USB 1.1 ports, a Logitech Notebook Pro USB camera plugged into the other case USB 1.1 port, and a D-Link BT120 USB->BT adapter plugged into one of the three USB 2.0 ports on the Belkin PCI card.
When I check the Console logs after the rebooting, I see a kernal panic in the panic.log. Apple has received this a number of times from me in the past week as I keep sending them 'talkback' logs after the fact.
I also see an error in the system.log which may reveal what is going on:
Nov 20 18:54:40 localhost kernel[0]: standard
timeslicing quantum is 10000 us
Nov 20 18:54:40 localhost mDNSResponder-107.3 (Aug 22
2005 11: 46:54)[44]: starting
Nov 20 18:54:40 localhost kernel[0]:
vmpagebootstrap: 284852 free pages
Nov 20 18:54:40 localhost kernel[0]:
migtable_maxdispl = 70
Nov 20 18:54:40 localhost kernel[0]: 71 prelinked
modules
Nov 20 18:54:40 localhost kernel[0]: Copyright (c)
1982, 1986, 1989, 1991, 1993
Nov 20 18:54:40 localhost kernel[0]: The Regents of
the University of California. All rights reserved.
Nov 20 18:54:40 localhost kernel[0]: using 2949 buffer
headers and 2949 cluster IO buffer headers
Nov 20 18:54:40 localhost kernel[0]: USBF: 14.270 Bus
9 already taken
Nov 20 18:54:40 localhost kernel[0]: USBF: 14.270
AppleUSBOHCI[0x2057000]::start OHCI controller will be
unloaded across sleep
Nov 20 18:54:40 localhost kernel[0]: FireWire (OHCI)
TI ID 8019 built-in now active, GUID 000a27ff
feb38fe6; max speed s400.
Nov 20 18:54:40 localhost kernel[0]: FireWire (OHCI)
VendorID 1033 ID cd PCI now active, GUID 0000303c
0008c32e; max speed s400.
Nov 20 18:54:40 localhost kernel[0]: Security auditing
service present
Nov 20 18:54:40 localhost kernel[0]: BSM auditing
present
Nov 20 18:54:40 localhost kernel[0]: disabled
Nov 20 18:54:40 localhost kernel[0]: rooting via
boot-uuid from /chosen:
474ACE52-2523-3EE7-9C54-DDC3734C7922
Nov 20 18:54:40 localhost kernel[0]: Waiting on <dict
ID="0"><key>IOProviderClass</key><string
ID="1">IOResources</string><key>IOResourceMatch</key><string
ID="2">boot-uuid-media</string></dict>
Nov 20 18:54:40 localhost kernel[0]: Got boot device =
IOService:/Core99PE/pci@f2000000/AppleMacRiscPCI/pci-bridge@D/IOPCI2PCIBridge/ma c-io@7/AppleKeyLargo/ata-4@1f000/KeyLargoATA/ATADeviceNub@0/IOATABlockStorageDri ver/IOATABlockStorageDevice/IOBlockStorageDriver/HDS722516VLAT80
Media/IOApplePartitionScheme/AppleHFS_Untitled2@10
Nov 20 18:54:40 localhost kernel[0]: BSD root:
disk0s10, major 14, minor 10
Nov 20 18:54:40 localhost kernel[0]: jnl:
replay_journal: from: 2668032 to: 12288 (joffset
0xe04000)
Nov 20 18:54:40 localhost kernel[0]: Jettisoning
kernel linker.
Nov 20 18:54:40 localhost kernel[0]: Resetting
IOCatalogue.
Nov 20 18:54:40 localhost kernel[0]: Matching service
count = 2
Nov 20 18:54:40 localhost kernel[0]: Matching service
count = 4
Nov 20 18:54:40 localhost kernel[0]: Matching service
count = 4
Nov 20 18:54:40 localhost kernel[0]: Matching service
count = 4
Nov 20 18:54:40 localhost kernel[0]: Matching service
count = 4
Nov 20 18:54:40 localhost kernel[0]: NVDANV20HAL
loaded and registered.
Nov 20 18:54:40 localhost kernel[0]: CHUDProf.kext
version: 4001000
Nov 20 18:54:40 localhost kernel[0]: raw version:
Darwin Kernel Version 8.3.0: Mon Oct 3 20:04:04 PDT
2005; root:xnu-792.6.22.obj~2/RELEASE_PPC
Nov 20 18:54:40 localhost kernel[0]: CHUDUtils.kext
version: 4001000
Nov 20 18:54:40 localhost kernel[0]: raw version:
Darwin Kernel Version 8.3.0: Mon Oct 3 20:04:04 PDT
2005; root:xnu-792.6.22.obj~2/RELEASE_PPC
Nov 20 18:54:40 localhost kernel[0]: IPv6 packet
filtering initialized, default to accept, logging
disabled
Nov 20 18:54:41 localhost kernel[0]: UniNEnet:
Ethernet address 00:0a:27:b3:8f:e6
Nov 20 18:54:41 localhost launchd: Server 292f in
bootstrap 1103 uid 0: "/usr/sbin/lookupd"[42]: exited
abnormally: Hangup
Nov 20 18:54:41 localhost lookupd[56]: lookupd
(version 365) starting - Sun Nov 20 18:54:41 2005
Nov 20 18:54:41 localhost diskarbitrationd[36]:
disk0s10 hfs
474ACE52-2523-3EE7-9C54-DDC3734C7922 Onyx
Nov 20 18:54:41 localhost kernel[0]: jnl:
replay_journal: from: 1374208 to: 1564160 (joffset
0x624000)
Nov 20 18:54:41 localhost diskarbitrationd[36]:
disk1s10 hfs
947C0EA5-F775-330F-82D9-D2F8B65F7357 Backup
/Volumes/Backup
Nov 20 18:54:43 localhost kernel[0]: NVDA,NVMac: vram
[98000000:08000000]
Nov 20 18:54:43 localhost
/System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow:
Login Window Application Started
Nov 20 18:54:43 localhost loginwindow[72]: Login
Window Started Security Agent
Nov 20 18:54:44 localhost mDNSResponder: Adding browse
domain local.
Nov 20 18:54:45 localhost kernel[0]:
UniNEnet::monitorLinkStatus - Link is up at 100 Mbps -
Full Duplex
Nov 20 18:54:45 Jason-Radtkes-Computer configd[34]:
setting hostname to "Jason-Radtkes-Computer.local"
Nov 20 18:54:47 Jason-Radtkes-Computer configd[34]:
executing
/System/Library/SystemConfiguration/Kicker.bundle/Contents/Resources/enable-netw ork
Nov 20 18:54:47 Jason-Radtkes-Computer configd[34]:
posting notification
com.apple.system.config.network_change
Nov 20 18:54:47 Jason-Radtkes-Computer lookupd[82]:
lookupd (version 365) starting - Sun Nov 20 18:54:47
2005
Nov 20 18:54:49 Jason-Radtkes-Computer configd[34]:
target=enable-network: disabled
I suspect the problem where the USB devices are started, because I had that Bluetooth adapter plugged in at the time of the upgrade. I'm speaking of the lines in the log which start with 'USBF'. The keyboard and mouse are useless when the black screen shows up after waking from sleep.
I've tried some of the suggestions I've found for the iBook 'wake from sleep' postings on macfixit.com and here - resetting NVRAM and removing a few of the .plist files. This didn't seem to help.
I would greatly appreciate help in resolving this issue. I've been a Mac owner since the original Macintosh (it's still in my house) and am frustrated that this is the first problem I've encountered.
Thanks in advance for your help.

Thanks. In fact I had bought a new keyboard and mouse (Macally) and sure enough, if I unplug it before it reboots, the CD drive door stays closed and I can boot from a CD! I did not try any of the other stuff. Is there any way to get it to stop this? Why does a USB peripheral cause the CD to eject anyway? Would love to know!
Ron

Kernal panics after waking from sleep on MBP

I have a client machine that continues to crash after waking from sleep. Most of the logs indicate its a USB driver issue but not all of them which make me question whether it is truly a USB issue.
Here is the first log:
Interval Since Last Panic Report: 42291 sec
Panics Since Last Report:          1
Anonymous UUID:                    4D739B74-806B-4EE5-B643-3ABC69B99DB3
Mon Jan 21 14:40:59 2013
panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f816c6e1f, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff806a45a628, CR3: 0x0000000000100000, CR4: 0x00000000001606e0
RAX: 0xffffff806a5541f8, RBX: 0xffffff806a554000, RCX: 0x0000000000826f90, RDX: 0x0000000000000000
RSP: 0xffffff807e493bc0, RBP: 0xffffff807e493ca0, RSI: 0x000000807e878986, RDI: 0xffffff807e493c39
R8: 0x000000000000001f, R9: 0xffffffffffffff00, R10: 0xffffffffffffffdf, R11: 0xffffff800a69e600
R12: 0xffffff806a458000, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0xffffff807e493bc0
RFL: 0x0000000000010286, RIP: 0xffffff7f816c6e1f, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0xffffff806a45a628, Error code: 0x0000000000000000, Faulting CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff807e493870 : 0xffffff8000220792
0xffffff807e4938f0 : 0xffffff80002c4794
0xffffff807e493aa0 : 0xffffff80002da55d
0xffffff807e493ac0 : 0xffffff7f816c6e1f
0xffffff807e493ca0 : 0xffffff7f816e3c05
0xffffff807e493ce0 : 0xffffff7f816c5257
0xffffff807e493d10 : 0xffffff7f80c9a832
0xffffff807e493d50 : 0xffffff7f8174d4f0
0xffffff807e493da0 : 0xffffff7f8174f692
0xffffff807e493de0 : 0xffffff7f8174f7c4
0xffffff807e493e20 : 0xffffff7f80c9e4c5
0xffffff807e493e60 : 0xffffff7f80c9e628
0xffffff807e493e90 : 0xffffff7f80ca1fd7
0xffffff807e493ef0 : 0xffffff800063d4d6
0xffffff807e493f30 : 0xffffff800063c250
0xffffff807e493f70 : 0xffffff800063c0f4
0xffffff807e493fb0 : 0xffffff8000820057
      Kernel Extensions in backtrace:
         com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80c8f000->0xffffff7f80cc7fff
            dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80849000
         com.apple.driver.AppleIntelFramebufferCapri(7.3.2)[5D02E509-F60D-3312-9C3C-AF47 D6622C85]@0xffffff7f81742000->0xffffff7f8179ffff
            dependency: com.apple.iokit.IOACPIFamily(1.4)[19BAB11C-CE5E-3068-AD10-132019C59D6C]@0xfffff f7f807d4000
            dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80849000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80c8f000
         com.apple.driver.AppleIntelHD4000Graphics(7.3.2)[AD64F3E5-2838-3046-A9EA-1CB6C9 769436]@0xffffff7f816c2000->0xffffff7f81728fff
            dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80849000
            dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80cc8000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80c8f000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
11G63
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
System uptime in nanoseconds: 42049368948948
last loaded kext at 16300805887472: com.apple.driver.AppleUSBCDC          4.1.22 (addr 0xffffff7f80795000, size 16384)
last unloaded kext at 16406017984235: com.apple.driver.AppleUSBCDC          4.1.22 (addr 0xffffff7f80795000, size 12288)
loaded kexts:
com.lightspeedsystems.kext.LsSaKernel64          2.0.0
com.apple.filesystems.autofs          3.0
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.driver.X86PlatformShim          5.0.0d8
com.apple.driver.AGPM          100.12.75
com.apple.driver.AppleMikeyDriver          2.2.5a5
com.apple.driver.AppleHDA          2.2.5a5
com.apple.driver.AppleUpstreamUserClient          3.5.9
com.apple.driver.AudioAUUC          1.59
com.apple.driver.SMCMotionSensor          3.0.2d6
com.apple.driver.AppleIntelHD4000Graphics          7.3.2
com.apple.driver.AppleSMCPDRC          5.0.0d8
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.iokit.IOBluetoothSerialManager          4.0.8f17
com.apple.driver.AppleSMCLMU          2.0.1d2
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AudioIPCDriver          1.2.3
com.apple.driver.ApplePolicyControl          3.1.33
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.AppleBacklight          170.2.2
com.apple.driver.AppleMCCSControl          1.0.33
com.apple.driver.AppleIntelFramebufferCapri          7.3.2
com.apple.driver.AppleUSBTCButtons          227.6
com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.8f17
com.apple.driver.AppleIRController          312
com.apple.driver.AppleUSBTCKeyboard          227.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          33
com.apple.iokit.SCSITaskUserClient          3.2.1
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCISerialATAPI          2.0.3
com.apple.iokit.IOAHCIBlockStorage          2.1.0
com.apple.driver.AppleFWOHCI          4.9.0
com.apple.driver.AirPort.Brcm4331          561.7.22
com.apple.driver.AppleSDXC          1.2.2
com.apple.driver.AppleUSBHub          5.1.0
com.apple.iokit.AppleBCM5701Ethernet          3.2.4b8
com.apple.driver.AppleEFINVRAM          1.6.1
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.driver.AppleAHCIPort          2.3.1
com.apple.driver.AppleUSBEHCI          5.1.0
com.apple.driver.AppleUSBXHCI          1.1.0
com.apple.driver.AppleACPIButtons          1.5
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleHPET          1.7
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.5
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
com.apple.nke.applicationfirewall          3.2.30
com.apple.security.quarantine          1.4
com.apple.security.TMSafetyNet          8
com.apple.driver.AppleIntelCPUPowerManagement          195.0.0
com.apple.kext.triggers          1.0
com.apple.driver.DspFuncLib          2.2.5a5
com.apple.driver.X86PlatformPlugin          5.1.1d6
com.apple.iokit.IOSurface          80.0.2
com.apple.iokit.IOSerialFamily          10.0.5
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.driver.AppleSMC          3.1.3d10
com.apple.driver.AppleHDAController          2.2.5a5
com.apple.iokit.IOHDAFamily          2.2.5a5
com.apple.iokit.IOAudioFamily          1.8.6fc18
com.apple.kext.OSvKernDSPLib          1.3
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.driver.IOPlatformPluginFamily          5.1.1d6
com.apple.driver.AppleGraphicsControl          3.1.33
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.iokit.IONDRVSupport          2.3.4
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.iokit.IOGraphicsFamily          2.3.4
com.apple.driver.AppleUSBBluetoothHCIController          4.0.8f17
com.apple.iokit.IOBluetoothFamily          4.0.8f17
com.apple.driver.AppleUSBMultitouch          230.5
com.apple.driver.AppleThunderboltDPInAdapter          1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5
com.apple.iokit.IOUSBHIDDriver          5.0.0
com.apple.driver.AppleUSBMergeNub          5.1.0
com.apple.driver.AppleUSBComposite          5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1
com.apple.driver.AppleThunderboltNHI          1.6.0
com.apple.iokit.IOThunderboltFamily          2.0.3
com.apple.iokit.IOFireWireFamily          4.4.8
com.apple.iokit.IO80211Family          420.3
com.apple.iokit.IOEthernetAVBController          1.0.1b1
com.apple.iokit.IONetworkingFamily          2.1
com.apple.iokit.IOUSBUserClient          5.0.0
com.apple.iokit.IOAHCIFamily          2.0.8
com.apple.iokit.IOUSBFamily          5.1.0
com.apple.driver.AppleEFIRuntime          1.6.1
com.apple.iokit.IOHIDFamily          1.7.1
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          177.8
com.apple.kext.AppleMatch          1.0.0d1
com.apple.driver.DiskImages          331.7
com.apple.iokit.IOStorageFamily          1.7.2
com.apple.driver.AppleKeyStore          28.18
com.apple.driver.AppleACPIPlatform          1.5
com.apple.iokit.IOPCIFamily          2.7
com.apple.iokit.IOACPIFamily          1.4
System Profile:
Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f38
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.22)
Bluetooth: Version 4.0.8f17, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 6
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 9
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 4
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52f, 0x14100000 / 4
Second log---------------------------------------------------------------------------- -----------------------------------
Interval Since Last Panic Report: 18613 sec
Panics Since Last Report:          1
Anonymous UUID:                    4D739B74-806B-4EE5-B643-3ABC69B99DB3
Wed Jan 30 13:21:54 2013
panic(cpu 2 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f816d61f1, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x000000012562c000, CR3: 0x0000000000100000, CR4: 0x00000000001606e0
RAX: 0x480001eabd058d48, RBX: 0xffffff806a6af000, RCX: 0x0000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff807ef03b60, RBP: 0xffffff807ef03b70, RSI: 0x000000000000012c, RDI: 0xffffff806a6af000
R8: 0x000000000000001f, R9: 0xffffffffffffff00, R10: 0xffffffffffffffdf, R11: 0xffffff80002dad00
R12: 0xffffff806a6af000, R13: 0x0000000000000000, R14: 0xffffff806a6af000, R15: 0xffffff807ef03bc0
RFL: 0x0000000000010282, RIP: 0xffffff7f816d61f1, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x000000012562c000, Error code: 0x0000000000000000, Faulting CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff807ef03810 : 0xffffff8000220792
0xffffff807ef03890 : 0xffffff80002c4794
0xffffff807ef03a40 : 0xffffff80002da55d
0xffffff807ef03a60 : 0xffffff7f816d61f1
0xffffff807ef03b70 : 0xffffff7f816d7413
0xffffff807ef03bb0 : 0xffffff7f816c6e31
0xffffff807ef03ca0 : 0xffffff7f816e3c05
0xffffff807ef03ce0 : 0xffffff7f816c5257
0xffffff807ef03d10 : 0xffffff7f80c9a832
0xffffff807ef03d50 : 0xffffff7f8174d4f0
0xffffff807ef03da0 : 0xffffff7f8174f692
0xffffff807ef03de0 : 0xffffff7f8174f7c4
0xffffff807ef03e20 : 0xffffff7f80c9e4c5
0xffffff807ef03e60 : 0xffffff7f80c9e628
0xffffff807ef03e90 : 0xffffff7f80ca1fd7
0xffffff807ef03ef0 : 0xffffff800063d4d6
0xffffff807ef03f30 : 0xffffff800063c250
0xffffff807ef03f70 : 0xffffff800063c0f4
0xffffff807ef03fb0 : 0xffffff8000820057
      Kernel Extensions in backtrace:
         com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80c8f000->0xffffff7f80cc7fff
            dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80849000
         com.apple.driver.AppleIntelFramebufferCapri(7.3.2)[5D02E509-F60D-3312-9C3C-AF47 D6622C85]@0xffffff7f81742000->0xffffff7f8179ffff
            dependency: com.apple.iokit.IOACPIFamily(1.4)[19BAB11C-CE5E-3068-AD10-132019C59D6C]@0xfffff f7f807d4000
            dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80849000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80c8f000
         com.apple.driver.AppleIntelHD4000Graphics(7.3.2)[AD64F3E5-2838-3046-A9EA-1CB6C9 769436]@0xffffff7f816c2000->0xffffff7f81728fff
            dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80849000
            dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80cc8000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80c8f000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
11G63
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
System uptime in nanoseconds: 18633492210750
last loaded kext at 37211407179: com.lightspeedsystems.kext.LsSaKernel64          2.0.0 (addr 0xffffff7f810cc000, size 147456)
last unloaded kext at 198602469343: com.apple.driver.AppleUSBTCKeyEventDriver          227.6 (addr 0xffffff7f814fc000, size 8192)
loaded kexts:
com.lightspeedsystems.kext.LsSaKernel64          2.0.0
com.apple.filesystems.autofs          3.0
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.driver.AGPM          100.12.75
com.apple.driver.X86PlatformShim          5.0.0d8
com.apple.driver.AppleHDA          2.2.5a5
com.apple.driver.AppleUpstreamUserClient          3.5.9
com.apple.driver.AppleMikeyDriver          2.2.5a5
com.apple.driver.AudioAUUC          1.59
com.apple.driver.AppleIntelHD4000Graphics          7.3.2
com.apple.driver.SMCMotionSensor          3.0.2d6
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.iokit.IOBluetoothSerialManager          4.0.8f17
com.apple.driver.AppleSMCLMU          2.0.1d2
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AudioIPCDriver          1.2.3
com.apple.driver.ApplePolicyControl          3.1.33
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.AppleBacklight          170.2.2
com.apple.driver.AppleMCCSControl          1.0.33
com.apple.driver.AppleIntelFramebufferCapri          7.3.2
com.apple.driver.AppleSMCPDRC          5.0.0d8
com.apple.driver.AppleUSBTCButtons          227.6
com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.8f17
com.apple.driver.AppleUSBTCKeyboard          227.6
com.apple.driver.AppleIRController          312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          33
com.apple.iokit.SCSITaskUserClient          3.2.1
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCISerialATAPI          2.0.3
com.apple.iokit.IOAHCIBlockStorage          2.1.0
com.apple.driver.AppleFWOHCI          4.9.0
com.apple.driver.AirPort.Brcm4331          561.7.22
com.apple.driver.AppleSDXC          1.2.2
com.apple.driver.AppleUSBHub          5.1.0
com.apple.iokit.AppleBCM5701Ethernet          3.2.4b8
com.apple.driver.AppleEFINVRAM          1.6.1
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.driver.AppleAHCIPort          2.3.1
com.apple.driver.AppleUSBEHCI          5.1.0
com.apple.driver.AppleUSBXHCI          1.1.0
com.apple.driver.AppleACPIButtons          1.5
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleHPET          1.7
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.5
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
com.apple.nke.applicationfirewall          3.2.30
com.apple.security.quarantine          1.4
com.apple.security.TMSafetyNet          8
com.apple.driver.AppleIntelCPUPowerManagement          195.0.0
com.apple.kext.triggers          1.0
com.apple.driver.DspFuncLib          2.2.5a5
com.apple.iokit.IOSurface          80.0.2
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.iokit.IOSerialFamily          10.0.5
com.apple.driver.AppleHDAController          2.2.5a5
com.apple.iokit.IOHDAFamily          2.2.5a5
com.apple.iokit.IOAudioFamily          1.8.6fc18
com.apple.kext.OSvKernDSPLib          1.3
com.apple.driver.AppleGraphicsControl          3.1.33
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.driver.X86PlatformPlugin          5.1.1d6
com.apple.driver.AppleSMC          3.1.3d10
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.iokit.IONDRVSupport          2.3.4
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.iokit.IOGraphicsFamily          2.3.4
com.apple.driver.IOPlatformPluginFamily          5.1.1d6
com.apple.driver.AppleUSBBluetoothHCIController          4.0.8f17
com.apple.iokit.IOBluetoothFamily          4.0.8f17
com.apple.driver.AppleUSBMultitouch          230.5
com.apple.driver.AppleThunderboltDPInAdapter          1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5
com.apple.iokit.IOUSBHIDDriver          5.0.0
com.apple.driver.AppleUSBMergeNub          5.1.0
com.apple.driver.AppleUSBComposite          5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1
com.apple.driver.AppleThunderboltNHI          1.6.0
com.apple.iokit.IOThunderboltFamily          2.0.3
com.apple.iokit.IOFireWireFamily          4.4.8
com.apple.iokit.IO80211Family          420.3
com.apple.iokit.IOEthernetAVBController          1.0.1b1
com.apple.iokit.IONetworkingFamily          2.1
com.apple.iokit.IOUSBUserClient          5.0.0
com.apple.iokit.IOAHCIFamily          2.0.8
com.apple.iokit.IOUSBFamily          5.1.0
com.apple.driver.AppleEFIRuntime          1.6.1
com.apple.iokit.IOHIDFamily          1.7.1
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          177.8
com.apple.kext.AppleMatch          1.0.0d1
com.apple.driver.DiskImages          331.7
com.apple.iokit.IOStorageFamily          1.7.2
com.apple.driver.AppleKeyStore          28.18
com.apple.driver.AppleACPIPlatform          1.5
com.apple.iokit.IOPCIFamily          2.7
com.apple.iokit.IOACPIFamily          1.4
System Profile:
Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f38
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.22)
Bluetooth: Version 4.0.8f17, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 6
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 7
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52f, 0x14200000 / 1
Sorry for the huge post. The lightspeed kext shouldn't be causing problem as we use this program for all mac machines, I also did extensive troubleshooting with it. I did ask her to stop using the logitech USB device but she said it didn't make a difference, it was a plug and play device, would it still cause this issue without having it plugged in?
Thanks in advance for the help.

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether your problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
*Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

No connection after waking from sleep using Express as base station

I find it difficult to re-establish my Internet connection after waking from sleep.
The Airport Express is connected to a wired Linksys router. I am using the Airport Express as my main base station. The Powerbook is joining my preferred network, but I am unable to get any in- or outbound Internet traffic.
I am, however, able to connect to my Linkys and login to to its admin area. When I run Ping and Traceroute diagnostics from the Linksys web interface, everything seems to be fine-- I am able to see outside servers. So the problem is this-- I am losing my Internet connection somewhere between the Linksys router and my Powerbook. Only after I fiddle I reset the Airport Express and fiddle with the Airport menu (Turn Airport On/Off) am I finally able to get out to the Internet.
I have the channel switching set to Automatic, but I've also tried running the Airport Express at different channels to no avail.
Has anyone experienced similar problems?

Since you have an Airport Express connected to a separate router, start by disabling the router built into the Airport Express. To do this - run the Airport Admin Utility, select your Airport Express, click Configure, click the Network tab, and uncheck the setting to "Distribute IP addresses". Update settings to the Airport Express. Then - very important - restart all wireless computers.

External Hard Drive Fail After Waking from Sleep

Hi,
I've been having this issue for over a year (since upgrading to Lion, and now still persists after upgrading to Mountain Lion), and I haven't been able to find the exact answer I need after searching through the posts here, and on the internet.
I have a 2011 MBP, and after upgrading to Lion last year, I've noticed that my WD external hard drive for the Mac has issues to be recognized after the laptop wakes from sleep. The drive icons are still there on the desktop, and all the files are listed. However, I cannot open any of the files, and Time Machine backup automatically fails.I am able to eject the drives by dragging the icons into the trash can. However, nothing happens if I simply unplug the fire wire 800 cable and re-plug it into the computer after ejecting the drives. I need to reset the external drive by unplugging both the fire wire cable and the power supply, and replug everything.
Aside from being a hampering process after waking from sleep, this is also very stressful on the drive itself, so I would like to fix this. Does anyone know the issue behind this or have a solution? Thanks in advance!

Thanks for this, and apologies for delay in replying...in between seeing your post I backed up the ext hdd to another mac and used the disc utility to erase and repair and then re mounted the ext hdd. OK. I have then tested the ext hdd being recognised when waking from sleep mode a few times and everything appears to be fine. If this doesn't work (long term) I will follow the instructions as you have suggested....
I now have a new problem with my HP printer (Photosmart Plus) which is not being recognised by a new wireless router..Ok whilst the router is switch on and I have reconfigured the printer..but when the router is switched off overnight and then switched back on...I get a 'printer is not connected' message and have to go through the re configure routine all over. I am minded to think this is a router problem as the same issue is happening to my wifes Mac Book Pro (which is only a few weeks old)...any suggestions..

My MacBook Pro won't reconnect to my Wi-FI automatically after waking from sleep mode

Hello, everyone. Since I updated to Yosemite, my MacBook Pro won't reconnect to my Wi-FI automatically after waking from sleep mode.
Does anyone know how to fix that?
Thanks in advance,
Arthur.

Hi, arthurpacifico.
Thank you for visiting Apple Support Communities.
Here are a couple troubleshooting steps that I would recommend trying to see if it corrects this issue.
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
Reset your computer’s PRAM
http://support.apple.com/kb/HT1379
If the issue persists, try the troubleshooting steps I have attached below.
Symptom: After restarting or waking from sleep, my computer might not connect to the Internet
After waking from sleep or starting up, your computer may not show that it is connected to a Wi-Fi network.
After start or wake, your computer may indicate that it is connected to a network, but does not connect to the Internet.
Solution
Use these steps if your computer does not automatically connect to your desired Wi-Fi network.
Check your TCP/IP settings in the Network pane of the System Preferences. Click the "Renew DHCP lease" button
Choose System Preferences from the Apple menu.
Choose Network from the View menu.
Select Wi-Fi, then click the Advanced button in the lower-left hand corner of the screen.
Click the TCP/IP tab from the top of the screen.
Click the "Renew DHCP lease" button.
Select the Wi-Fi tab and view your Preferred Networks list.
Select each network and click the minus sign to remove those networks from your Preferred Networks list.
Click OK and close the Network preferences.
Remove your stored network passwords using the Keychain Access Utility.Restart your computer.
Open Keychain Access from /Applications/Utilities. Your window will look like this:
Remove your AirPort network passwords from the login keychain: Select the "login" keychain from the Keychain sidebar. Click the "Kind" column to order the list of keychain items by their type. Remove all entries of the kind: "AirPort network password".
Remove your AirPort network passwords from the System keychain: Select the "System" keychain from the Keychain sidebar. Click the "Kind" column to order the list of keychain items by their type. Remove all entries of the kind: "AirPort network password".
Note: The above steps will remove your Wi-Fi network passwords. If you do not know them, or if your network does not use passwords to restrict access, you should contact your network administrator.
Join your Wi-Fi network. You will need to enter your password for your network again if it requires one.
Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/ht4628
Cheers,
Jason H.

Ethernet slow to connect after waking from sleep

Since installing Lion (and updating to 10.7.1) on my 2008 24" iMac I have noticed that after waking from sleep the internet connection takes about 10 seconds to restore. I have reset the SMC and PRAM and performed a safe boot (in case this helped) but to no avail. The slow conenction can be observed if after waking from sleep the Network System Preference is clicked and the ethernet status "light" is red, changes briefly to amber and then green indcating a connection. The iMac is connected via an ethernet cable to a Linksys 802.11n 4 port wireless router.
I also have a 2010 13" MacBook Pro, with the same OS, and version, conencted in the same way to the same Linksys router and it does not exhibit this problem.
This slow internet connection access after waking from sleep is an annoyance and I'd appreciate any input on how to elimnate it.
Thanks to those wiser than I, who might read this note.

SOLUTION FOUND!
I've found a list of possible solutions here's the link:
http://osxdaily.com/2011/07/22/wifi-dropping-in-os-x-lion-fixes/
I solved my problem moving the Ethernet and WiFi adapters in the top of the list and Bluetooth at the end.
Move Wi-Fi to the top of the Service Order list – This is an old tip that simply prioritizes WiFi as the primary method that your Mac should connect to the internet, and it seems to help maintain connections

System clock fails to update after waking from sleep

I've noticed that my new PowerMac G5 Dual-Core 2GHz (running Mac OS X 10.4.3) doesn't update its system clock to the current time after waking from sleep.
When I put it to sleep and then wake it some time later, the Clock in the upper right-hand corner doesn't update to the current time. It still ticks on (second for second) but remains out of sync.
Opening the Date & Time preferences pane will restore the time to the correct setting.
This problem only occurs with sleep and then wake-from-sleep. It doesn't happen when I shut down the machine and then restart it.
Does anybody know if I've got a malfunctioning machine? It's only 1 day old...
Or better still, how do I solve this problem?
PowerMac G5 Dual-Core 2GHz Mac OS X (10.4.3)

No, my Mac is not having trouble contacting the time server. I checked the console log and found no messages related to this.
I am on a broadband always-on connection (recently switched from DSL to cable modem, and the problem occurred under both connections). However, my original post states that the computer loses time only when it is asleep, and I didn't think that my computer could contact the time server when it is asleep. It also loses time when it is off, which I neglected to mention previously. Am I mistaken in thinking that the computer communicates over the network only when it is awake? Since it keeps accurate time when awake (once I've reset it by opening the Date & Time control panel), it seems to me like it IS communicating with the time server without issue.
[And I apologize for misinterpreting your question as a suggestion. I was trying to be polite by thanking you for taking an interest in my issue. I'll watch my semantics more carefully next time.]
Cheers,
Katy
G5/dual core 2.3 Ghz Mac OS X (10.4.4) 2.5G RAM

Macbook pro 2010 crashes after waking from sleep

Hi,
I upgraded to mountain lion a month or so ago and ever since my MBP often crashes after waking from sleep. I've included the error report below. Any help would be appreciated. After it restarts, it works fine. Problem consistently happens after waking from sleep.
Thank-you
Interval Since Last Panic Report: 55755 sec
Panics Since Last Report:          1
Anonymous UUID:                    D0E51DBB-BAAC-864E-AF93-8DAF5E934CE9
Sun Dec 2 08:24:22 2012
panic(cpu 0 caller 0xffffff7f8aabdb25): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff811e05d000 0x0a5480a2, D0, P2/4
Backtrace (CPU 0), Frame : Return Address
0xffffff80fa7bb420 : 0xffffff800a21d626
0xffffff80fa7bb490 : 0xffffff7f8aabdb25
0xffffff80fa7bb520 : 0xffffff7f8abb74b3
0xffffff80fa7bb580 : 0xffffff7f8abb7527
0xffffff80fa7bb5f0 : 0xffffff7f8aecc853
0xffffff80fa7bb730 : 0xffffff7f8abdd659
0xffffff80fa7bb760 : 0xffffff7f8aac78da
0xffffff80fa7bb810 : 0xffffff7f8aac2fac
0xffffff80fa7bba00 : 0xffffff7f8aac43a2
0xffffff80fa7bbad0 : 0xffffff7f8acb815a
0xffffff80fa7bbb00 : 0xffffff7f8ac9be1a
0xffffff80fa7bbb30 : 0xffffff7f8ac9b241
0xffffff80fa7bbba0 : 0xffffff7f8ac9b362
0xffffff80fa7bbc20 : 0xffffff7f8aca687d
0xffffff80fa7bbc50 : 0xffffff7f8acae61c
0xffffff80fa7bbdd0 : 0xffffff7f8aa5a3c7
0xffffff80fa7bbe40 : 0xffffff7f8aa4457b
0xffffff80fa7bbeb0 : 0xffffff7f8aa46c04
0xffffff80fa7bbf00 : 0xffffff7f8aa0839f
0xffffff80fa7bbf20 : 0xffffff800a649e4a
0xffffff80fa7bbf60 : 0xffffff800a23dcde
0xffffff80fa7bbfb0 : 0xffffff800a2b26b7
      Kernel Extensions in backtrace:
         com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f8a9ff000->0xffffff7f8aa36fff
            dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f8a829000
         com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f8aa42000->0xffffff7f8aa53fff
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f8a9ff000
            dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f8a829000
         com.apple.NVDAResman(8.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f8aa56 000->0xffffff7f8ad58fff
            dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f8a829000
            dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f8aa42000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f8a9ff000
         com.apple.nvidia.nv50hal(8.0)[9F3D09B5-3158-3D9E-BDA3-E71576AAD3B7]@0xffffff7f8 ad66000->0xffffff7f8b088fff
            dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f8aa 56000
            dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f8a829000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide:     0x000000000a000000
Kernel text base: 0xffffff800a200000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 50092647901403
last loaded kext at 48562451601465: com.apple.driver.AppleUSBCDC    4.1.22 (addr 0xffffff7f8c5c0000, size 16384)
last unloaded kext at 48645674911297: com.apple.driver.AppleUSBCDC    4.1.22 (addr 0xffffff7f8c5c0000, size 12288)
loaded kexts:
com.razer.orochi.driver    2.0
com.rim.driver.BlackBerryUSBDriverInt    0.0.74
com.apple.driver.AppleHWSensor    1.9.5d0
com.apple.driver.AudioAUUC    1.60
com.apple.driver.AGPM    100.12.69
com.apple.driver.AppleHDA    2.3.1f2
com.apple.GeForce    8.0.0
com.apple.iokit.IOUserEthernet    1.0.0d1
com.apple.iokit.IOBluetoothSerialManager    4.0.9f33
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.ApplePolicyControl    3.2.11
com.apple.driver.ACPI_SMC_PlatformPlugin    1.0.0
com.apple.driver.AppleUpstreamUserClient    3.5.10
com.apple.driver.AppleIntelHDGraphics    8.0.0
com.apple.driver.AppleIntelHDGraphicsFB    8.0.0
com.apple.driver.AppleMikeyHIDDriver    122
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport    4.0.9f33
com.apple.driver.AppleSMCPDRC    1.0.0
com.apple.driver.AppleSMCLMU    2.0.2d0
com.apple.filesystems.autofs    3.0
com.apple.driver.AppleMikeyDriver    2.3.1f2
com.apple.driver.AppleMuxControl    3.2.11
com.apple.driver.AppleMCCSControl    1.0.33
com.apple.driver.AppleLPC    1.6.0
com.apple.driver.SMCMotionSensor    3.0.2d6
com.apple.driver.AppleUSBTCButtons    235.4
com.apple.driver.AppleUSBTCKeyboard    235.4
com.apple.driver.AppleIRController    320.15
com.apple.driver.AppleUSBCardReader    3.1.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
com.apple.BootCache    34
com.apple.iokit.SCSITaskUserClient    3.5.1
com.apple.driver.XsanFilter    404
com.apple.iokit.IOAHCIBlockStorage    2.2.2
com.apple.driver.AppleFWOHCI    4.9.6
com.apple.driver.AppleUSBHub    5.2.5
com.apple.driver.AirPort.Brcm4331    602.15.22
com.apple.driver.AppleAHCIPort    2.4.1
com.apple.iokit.AppleBCM5701Ethernet    3.2.5b3
com.apple.driver.AppleUSBEHCI    5.4.0
com.apple.driver.AppleEFINVRAM    1.6.1
com.apple.driver.AppleSmartBatteryManager    161.0.0
com.apple.driver.AppleACPIButtons    1.6
com.apple.driver.AppleRTC    1.5
com.apple.driver.AppleHPET    1.7
com.apple.driver.AppleSMBIOS    1.9
com.apple.driver.AppleACPIEC    1.6
com.apple.driver.AppleAPIC    1.6
com.apple.driver.AppleIntelCPUPowerManagementClient    196.0.0
com.apple.nke.applicationfirewall    4.0.39
com.apple.security.quarantine    2
com.apple.driver.AppleIntelCPUPowerManagement    196.0.0
com.apple.driver.AppleBluetoothHIDKeyboard    165.5
com.apple.driver.IOBluetoothHIDDriver    4.0.9f33
com.apple.driver.AppleHIDKeyboard    165.5
com.apple.driver.DspFuncLib    2.3.1f2
com.apple.iokit.IOAudioFamily    1.8.9fc10
com.apple.kext.OSvKernDSPLib    1.6
com.apple.nvidia.nv50hal    8.0.0
com.apple.NVDAResman    8.0.0
com.apple.iokit.IOSurface    86.0.3
com.apple.iokit.IOSerialFamily    10.0.6
com.apple.iokit.IOBluetoothFamily    4.0.9f33
com.apple.driver.IOPlatformPluginLegacy    1.0.0
com.apple.iokit.IOFireWireIP    2.2.5
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport    4.0.9f33
com.apple.kext.triggers    1.0
com.apple.driver.AppleSMBusPCI    1.0.10d0
com.apple.driver.AppleGraphicsControl    3.2.11
com.apple.driver.AppleBacklightExpert    1.0.4
com.apple.iokit.IONDRVSupport    2.3.5
com.apple.driver.AppleSMBusController    1.0.10d0
com.apple.driver.AppleHDAController    2.3.1f2
com.apple.iokit.IOGraphicsFamily    2.3.5
com.apple.iokit.IOHDAFamily    2.3.1f2
com.apple.driver.IOPlatformPluginFamily    5.2.0d16
com.apple.driver.AppleSMC    3.1.4d2
com.apple.driver.AppleUSBMultitouch    235.7
com.apple.iokit.IOUSBHIDDriver    5.2.5
com.apple.driver.AppleUSBMergeNub    5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.5.1
com.apple.iokit.IOBDStorageFamily    1.7
com.apple.iokit.IODVDStorageFamily    1.7.1
com.apple.iokit.IOCDStorageFamily    1.7.1
com.apple.iokit.IOAHCISerialATAPI    2.5.0
com.apple.iokit.IOFireWireFamily    4.5.5
com.apple.iokit.IO80211Family    500.15
com.apple.iokit.IOUSBUserClient    5.2.5
com.apple.iokit.IOAHCIFamily    2.2.1
com.apple.iokit.IOEthernetAVBController    1.0.2b1
com.apple.iokit.IONetworkingFamily    3.0
com.apple.driver.AppleEFIRuntime    1.6.1
com.apple.iokit.IOHIDFamily    1.8.0
com.apple.iokit.IOSMBusFamily    1.1
com.apple.security.sandbox    220
com.apple.kext.AppleMatch    1.0.0d1
com.apple.security.TMSafetyNet    7
com.apple.driver.DiskImages    344
com.apple.driver.AppleKeyStore    28.21
com.apple.iokit.IOUSBMassStorageClass    3.5.0
com.apple.driver.AppleUSBComposite    5.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice    3.5.1
com.apple.iokit.IOStorageFamily    1.8
com.apple.iokit.IOSCSIArchitectureModelFamily    3.5.1
com.apple.iokit.IOUSBFamily    5.4.0
com.apple.driver.AppleACPIPlatform    1.6
com.apple.iokit.IOPCIFamily    2.7.2
com.apple.iokit.IOACPIFamily    1.4
com.apple.kec.corecrypto    1.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f16
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9500420ASG, 500.11 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Razer Orochi, 0x1532, 0x0013, 0xfa140000 / 6
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 9
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3

Back up all data, then uninstall the Razer and Blackberry software according to the developers' instructions. Reboot and test. Most likely there will be no change. In that case, see below:
MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video

Logic Pro X inaccessible after waking from sleep when using an MCU Control Surface

I'm having a problem I cannot seem to get around without force quitting Logic every time. If I have a Control Surface setup as a Mackie Control (v1.0); and if the computer goes to sleep, and then i turn off the controller while the computer is asleep (for any reason), and then wake the computer without turning on the controller first, Logic becomes completely unusable and must be force quit.
My controller in this example is Solid State Logic's Nucleus controller, however it happens with other Mackie Control compatible controllers (i have another one i tested against), BUT not a real Mackie Controller sold by Mackie (i tested with that as well); more details below.
For the SSL controller, Logic automatically sets it up like this:
Now if the computer goes to sleep, and i wake it up, i get the following dialog, which is fine:
After clicking on "Continue" button or hitting the enter key, Logic is rendered useless, as if there is a modal dialog still open somewhere. Clicking anywhere on the gui results in white flashes and nothing else. doing cmd+Q to quit actually makes it try to quit (a save dialog appears), but it never does successfully quit, making me resort to force-quitting. For an example, here's a pic of the file menu at this point:
I also have a regular Mackie Control Unit (MCU Pro) and the strange thing is with that unit, everything works fine after sleep, turning off controller, and re-awakening. However, there is a difference in what kind of dialog is displayed after the sleep, which probably has something to do with this issue.
Here is the setup screen of the MCU Pro:
And here is the dialog for the missing ports after waking from sleep:
This dialog is completely different than the other control surface's missing ports dialog. When clicking on "Keep unassigned" here, Logic resumes working fine.
The project is as minimal as possible; nothing is loaded, all that's there is an empty instrument track and a Control Surface configured.
I'm using a Mac Mini (late 2012)
Processor 2,6 GHz Intel Core i7
Memory 16 GB 1600 MHz DDR3
Graphics Intel HD Graphics 4000
Software OS X 10.9.4 (13E28)
with Logic Pro X 10.0.7
Any help would be greatly appreciated!!

Did you ever figure out a solution to this problem?
I just pulled out my original Emagic Logic Control (MIDI) and I have having the same problem.

Network adapter has to be reset after waking from sleep

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