Network authentication failed error message when trying to send picture messages

I have a family member who is trying to send picture messages from Dubois, WY. Verizon's map shows that Dubois is in the extended enhanced services area. I am guessing that this may be one of those instances where the coverage map is not 100% accurate. Please let me know if you have any other ideas or suggestions as to what the problem might be or how to resolve it.

Customers have the ability to take pictures / videos anywhere. However, messages can only be sent, received, or uploaded, while in the Verizon Wireless National Enhanced Services Rate and Extended Network Coverage Area.
Try dialing *228 send and option 2 to update the PRL on the phone. Updating the PRL or Preferred Roaming List, ensures the phone is getting the best service possible.
You can also check the coverage area at the link below:
http://www.verizonwireless.com/b2c/CoverageLocatorController?market=all

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Network authentication failed error message when trying to send picture messages

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