Network Connection - could not find a PPPoE server

This question is different from other similar ones I've read.
  I have a Windows box that I use every day, connected to DSL by ethernet to a D-Link modem/router. I frequently connect/disconnect my MacBook Pro 10.6.8 and, until recently, all was well. It would be online as soon as it booted up. Now, while my Windows machine still gets online fine, MacBook says my ethernet is connected, but I can't get online. My DHCP is fine, but when I click the connect button for PPPoE, I get the message "Network Connection - could not find a PPPoE server". I didn't look but I'm assuming it was using both DHCP and PPPoE when it was working properly.
  Took it to the shop and as soon as they plugged it in, it was online, with both the DHCP and PPPoE working.
  My ISP says it must be a driver issue for PPPoE, something to do with the configuration. So 2 shops say they can only fix it by coming to my home, instead of me taking it in to them. Are they correct, or how can I fix it myself, bearing in mind that I'm fairly new with this?

Hi Grant,
Got a different person at my ISP today, she says I have a dynamic IP address, so both my computers only need DHCP. We walked through my Windows machine network screen and it is definitely set up with just DHCP (just like the Mac). But she couldn't tell me why Windows was working and Mac wasn't. Which makes me wonder why the Apple shop told me to click on connect PPPoE!
She said when I took my Mac to the shop and both DHCP and PPPoE were showing as active, only the DHCP was needed and actually doing anything. And she couldn't tell me why I couldn't just take my Mac plus the router into the shop and get it set up there.
My UN and PW were 'admin', and I changed them long ago. Your instructions were identical to the router manual, but she couldn't tell me how to change them back to my chosen names if I followed those instructions. She also said a new router might fix the problem.
Everybody seems to have different ideas (in addition to the 2 sales pitches), and I'll admit that I'm concerned that if I re-set the router it might mess up Windows so it doesn't work either. So I'm frozen!

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