Network connection probs
I have downloaded the new itunes and im trying to connect to the store to get the version 2.1 for my touch. It says the network connection timed out...but it says this instantly everytime. I ran the diagnostics from the help menu and the only network connection item that fails is the secure connection to the itunes store...
HELP/ADVISE
anything please...
im sure im not the only one!
roblems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
iTunes for Windows: Overview of Music Store Errors
for some basic tips to start isolating the cause of the problem. What you need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.
Hope this helps.
Similar Messages
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Iphone 4s network connection probs after international travel
I traveled to the Bahamas last week. Since my return, I have been unable to connect to the server..I could only receive phone calls. I reset network settings and now it only displays "searching"...I can do nothing now. Any suggestions?
Ditto. Just spent 10 days inTurkey & Germany. Trophy data & voice worked flawlessly overseas on GSM. Returned to US, no 3G data. Spent 2 hrs. with tech support and six different technical types, each supposedly having “deeper access” into Verizon’s systems, all to no avail. Each tech seemed to be working off the same flow chart because we went through the same series of useless questions with no resolution to the issue.
Ultimate solution – hard factory reset. This either needs to be a Trophy or Mango issue as wife’s iPhone 4S had no issues either abroad or upon return.
How can you advertise the Trophy as a “global” phone when you need to do a hard reset every time you come back to the States? Undocumented “feature”??? Come on Verizon, either fix it or give us phones that work! -
what will i do? i dont have prob with my net connection.
This has solved loads of people who have this issue and have used an alternate DNS setting. Below are instructions for both iPhone OTA and on you Mac
If you are getting the error message "Unable to check for update" when you try an OTA (over the air update)
Change DNS Servers
Settings -> Wi-Fi
Click the blue arrow on your connected network
Delete everything in DNS and replace it with 208.67.222.222, 208.67.220.220
Try again
If this works, you will probably want to remove the WiFi network using "Forget This Network" and then reconnect to it to get your original DNS servers back. Alternatively, make a note of the original DNS servers before deleting them and replace it after you are done.
If you are getting the error message "Unable to check for update" when you try through iTunes
On your Mac
Choose Apple menu > System Preferences, and then click Network.
Select the network connection service you want to use (such as Wi-Fi or Ethernet, unless you named it something else) from the list, and then click Advanced.
Click DNS, and then click Add at the bottom of the DNS Servers list. Enter the IPv4 address for the DNS server.
You can use OpenDNS
208.67.222.222
208.67.220.220
or
You can Google Public DNS if you want
8.8.8.8
8.8.4.4 -
[SOLVED] Losing network connection after suspend
Lately I'm having this peculiar problem. When resuming after suspend (specifically, pm-suspend), I have no network connection. I first noticed this on March 31st. The only thing that changed was that I upgraded these packages:
openssl-1.0.1-2-x86_64.pkg.tar.xz
xf86-video-ati-6.14.4-2-x86_64.pkg.tar.xz
lib32-libdrm-2.4.33-1-x86_64.pkg.tar.xz
libnotify-0.7.5-1-x86_64.pkg.tar.xz
xz-5.0.3-2-x86_64.pkg.tar.xz
vim-taglist-45-5-any.pkg.tar.xz
But I'm pretty sure I would have suspended and resumed successfully at least once after that upgrade.
Can anyone suggest what I should look at to try to diagnose this?
Thanks
Last edited by ibrunton (2012-04-06 11:26:03)Same issue here. Looks like dhcpcd crashes during or after running /usr/lib/dhcpcd/dhcpcd-run-hooks on resume from suspend. I'll try downgrading until this is fixed.
$ uname -s -v -r -m
Linux 3.2.13-1-ARCH #1 SMP PREEMPT Sat Mar 24 09:10:39 CET 2012 x86_64
$ pacman -Qi dhcpcd
Name : dhcpcd
Version : 5.5.5-1
URL : http://roy.marples.name/dhcpcd/
Licenses : BSD
Groups : base
Provides : None
Depends On : glibc sh
Optional Deps : None
Required By : networkmanager
Conflicts With : None
Replaces : None
Installed Size : 256.00 KiB
Packager : Ronald van Haren <[email protected]>
Architecture : x86_64
Build Date : Fri Mar 23 17:25:47 2012
Install Date : Thu Mar 29 23:36:13 2012
Install Reason : Explicitly installed
Install Script : No
Description : RFC2131 compliant DHCP client daemon
# dhcpcd -d -B eth0
dhcpcd[1865]: version 5.5.5 starting
dhcpcd[1865]: eth0: using hwaddr bc:ae:c5:75:36:8e
dhcpcd[1865]: eth0: executing `/usr/lib/dhcpcd/dhcpcd-run-hooks', reason PREINIT
dhcpcd[1865]: eth0: executing `/usr/lib/dhcpcd/dhcpcd-run-hooks', reason CARRIER
dhcpcd[1865]: eth0: sending IPv6 Router Solicitation
dhcpcd[1865]: eth0: reading lease `/var/lib/dhcpcd/dhcpcd-eth0.lease'
dhcpcd[1865]: eth0: rebinding lease of 192.168.1.100
dhcpcd[1865]: eth0: sending REQUEST (xid 0x36169f23), next in 3.93 seconds
dhcpcd[1865]: eth0: acknowledged 192.168.1.100 from 192.168.1.1
dhcpcd[1865]: eth0: checking for 192.168.1.100
dhcpcd[1865]: eth0: sending ARP probe (1 of 3), next in 2.00 seconds
dhcpcd[1865]: eth0: sending ARP probe (2 of 3), next in 1.81 seconds
dhcpcd[1865]: eth0: sending IPv6 Router Solicitation
dhcpcd[1865]: eth0: sending ARP probe (3 of 3), next in 2.00 seconds
dhcpcd[1865]: eth0: leased 192.168.1.100 for 3600 seconds
dhcpcd[1865]: eth0: adding IP address 192.168.1.100/24
dhcpcd[1865]: eth0: adding route to 192.168.1.0/24
dhcpcd[1865]: eth0: adding default route via 192.168.1.1
dhcpcd[1865]: eth0: writing lease `/var/lib/dhcpcd/dhcpcd-eth0.lease'
dhcpcd[1865]: eth0: executing `/usr/lib/dhcpcd/dhcpcd-run-hooks', reason BOUND
dhcpcd[1865]: eth0: sending ARP announce (1 of 2), next in 2.00 seconds
dhcpcd[1865]: eth0: sending IPv6 Router Solicitation
dhcpcd[1865]: eth0: sending ARP announce (2 of 2)
dhcpcd[1865]: eth0: sending IPv6 Router Solicitation
dhcpcd[1865]: eth0: no IPv6 Routers available
dhcpcd[1865]: eth0: carrier lost
dhcpcd[1865]: eth0: deleting default route via 192.168.1.1
dhcpcd[1865]: eth0: deleting route to 192.168.1.0/24
dhcpcd[1865]: eth0: deleting IP address 192.168.1.100/24
dhcpcd[1865]: eth0: executing `/usr/lib/dhcpcd/dhcpcd-run-hooks', reason NOCARRIER
dhcpcd[1865]: eth0: carrier acquired
dhcpcd[1865]: eth0: using hwaddr bc:ae:c5:75:36:8e
dhcpcd[1865]: eth0: executing `/usr/lib/dhcpcd/dhcpcd-run-hooks', reason CARRIER
*** glibc detected *** dhcpcd: double free or corruption (fasttop): 0x0000000000ac2860 ***
======= Backtrace: =========
/lib/libc.so.6(+0x78a56)[0x7f9b6a794a56]
dhcpcd[0x40cdd0]
dhcpcd[0x40e597]
dhcpcd[0x4093f0]
dhcpcd[0x411ba7]
dhcpcd[0x411563]
dhcpcd[0x40768f]
dhcpcd[0x40aa6b]
dhcpcd[0x4028a8]
/lib/libc.so.6(__libc_start_main+0xf5)[0x7f9b6a73d455]
dhcpcd[0x402d1d]
======= Memory map: ========
00400000-00419000 r-xp 00000000 fe:02 4590719 /sbin/dhcpcd
00619000-0061a000 r--p 00019000 fe:02 4590719 /sbin/dhcpcd
0061a000-0061b000 rw-p 0001a000 fe:02 4590719 /sbin/dhcpcd
0061b000-0061c000 rw-p 00000000 00:00 0
00ac1000-00ae3000 rw-p 00000000 00:00 0 [heap]
7f9b6a2eb000-7f9b6a300000 r-xp 00000000 fe:02 1063993 /usr/lib/libgcc_s.so.1
7f9b6a300000-7f9b6a4ff000 ---p 00015000 fe:02 1063993 /usr/lib/libgcc_s.so.1
7f9b6a4ff000-7f9b6a500000 rw-p 00014000 fe:02 1063993 /usr/lib/libgcc_s.so.1
7f9b6a500000-7f9b6a517000 r-xp 00000000 fe:02 3014810 /lib/libpthread-2.15.so
7f9b6a517000-7f9b6a716000 ---p 00017000 fe:02 3014810 /lib/libpthread-2.15.so
7f9b6a716000-7f9b6a717000 r--p 00016000 fe:02 3014810 /lib/libpthread-2.15.so
7f9b6a717000-7f9b6a718000 rw-p 00017000 fe:02 3014810 /lib/libpthread-2.15.so
7f9b6a718000-7f9b6a71c000 rw-p 00000000 00:00 0
7f9b6a71c000-7f9b6a8b3000 r-xp 00000000 fe:02 3018245 /lib/libc-2.15.so
7f9b6a8b3000-7f9b6aab3000 ---p 00197000 fe:02 3018245 /lib/libc-2.15.so
7f9b6aab3000-7f9b6aab7000 r--p 00197000 fe:02 3018245 /lib/libc-2.15.so
7f9b6aab7000-7f9b6aab9000 rw-p 0019b000 fe:02 3018245 /lib/libc-2.15.so
7f9b6aab9000-7f9b6aabd000 rw-p 00000000 00:00 0
7f9b6aabd000-7f9b6aac4000 r-xp 00000000 fe:02 3014856 /lib/librt-2.15.so
7f9b6aac4000-7f9b6acc3000 ---p 00007000 fe:02 3014856 /lib/librt-2.15.so
7f9b6acc3000-7f9b6acc4000 r--p 00006000 fe:02 3014856 /lib/librt-2.15.so
7f9b6acc4000-7f9b6acc5000 rw-p 00007000 fe:02 3014856 /lib/librt-2.15.so
7f9b6acc5000-7f9b6ace6000 r-xp 00000000 fe:02 3018769 /lib/ld-2.15.so
7f9b6aea5000-7f9b6aea9000 rw-p 00000000 00:00 0
7f9b6aee4000-7f9b6aee6000 rw-p 00000000 00:00 0
7f9b6aee6000-7f9b6aee7000 r--p 00021000 fe:02 3018769 /lib/ld-2.15.so
7f9b6aee7000-7f9b6aee8000 rw-p 00022000 fe:02 3018769 /lib/ld-2.15.so
7f9b6aee8000-7f9b6aee9000 rw-p 00000000 00:00 0
7ffff8b93000-7ffff8bb4000 rw-p 00000000 00:00 0 [stack]
7ffff8bc9000-7ffff8bca000 r-xp 00000000 00:00 0 [vdso]
ffffffffff600000-ffffffffff601000 r-xp 00000000 00:00 0 [vsyscall] -
"The network connection has timed out." Answers please?
For the past 2 hours, I have been sitting at this computer trying to authorize my computer and sync my iPod Touch. Try and try as I might, however, I still cannot manage to log in to iTunes. I've looked through 4 other discussions, read the 'Help' bar from head-to-toe, and even changed my Firewall settings, but the same message still keeps popping up. It says, and I quote, "We could not complete your iTunes store request. The network connection timed out." Well, isn't that WONDerful news. If anyone has a valid suggestion beyond iTunes *****, which I know, PLEASE tell me.
< Edited By Host >**** dude i have the same prob, it says the connection has timed out or my comp isnt authorized or it wont play on my ipod
-
TS3920 Can not activate face time or iMessage need to check network connection
Can not activate Face Time or iMessage just get can not sign in please
check network connection. Have tried everything I have read in past post.
Please help.Hello Nikki
I have won the battle.
right let me tell you what i did and in what order.
First i restored my Ipad 2 to original factory settings, backing up content so i lost nothig.
then i reset my router, this caused me a few probs as i am not that computer savvy and i needed netgear to help me re configure my router.
after a long conversation with apple we came to the conclusion that the passwords were causing the problem.
i spent time explaining to them that when i originally set up my itunes account and then my mobile me account there were no stipulations regarding numbers and capitals in passwords, hence when i got my IPAD my passwords were not "appropriate" even though they were working fine.
I decided to reset ALL my passwords associated with I tunes, mobile me and addle ID to the correct requirements which are; at least 8 figures with at least 1 number and a capital.
I then reset my DNS code on my IPAD to 8.8.8.8
(go to WIFI settings, touch arrow to right of your network and change DNS code)
and voila, it worked.
I would try and sort all passwords out to correct requirements ( one number, one capital the rest can be lower case). then change your DNS code, then try face time.
if that doesnt work then it may be a case of restoring factory settings on your IPad and resetting the router.
I appreciate how frustrating this is as they are not cheap.
loads of luck and do let me know how you get on.
best wishes -
I cannot sign in to face time. it tells me that i need to check my network connection. my network connection is fine as i am able to send and recieve emails from my lap top and i phone. i have made sure that ALL my passwords now include a number and a capital ( as i have two different emails attached to my i tunes account, one of which is my AppleID).
Confused! Even Apple are as i had a consultation with them today and they couldnt help.....
Please, anybody, any ideas??Hello Nikki
I have won the battle.
right let me tell you what i did and in what order.
First i restored my Ipad 2 to original factory settings, backing up content so i lost nothig.
then i reset my router, this caused me a few probs as i am not that computer savvy and i needed netgear to help me re configure my router.
after a long conversation with apple we came to the conclusion that the passwords were causing the problem.
i spent time explaining to them that when i originally set up my itunes account and then my mobile me account there were no stipulations regarding numbers and capitals in passwords, hence when i got my IPAD my passwords were not "appropriate" even though they were working fine.
I decided to reset ALL my passwords associated with I tunes, mobile me and addle ID to the correct requirements which are; at least 8 figures with at least 1 number and a capital.
I then reset my DNS code on my IPAD to 8.8.8.8
(go to WIFI settings, touch arrow to right of your network and change DNS code)
and voila, it worked.
I would try and sort all passwords out to correct requirements ( one number, one capital the rest can be lower case). then change your DNS code, then try face time.
if that doesnt work then it may be a case of restoring factory settings on your IPad and resetting the router.
I appreciate how frustrating this is as they are not cheap.
loads of luck and do let me know how you get on.
best wishes -
Facetime worked on my I phone but not my MBP. im not sure what it means by saying check network connection.
Its just cause they at getting smashed and there servers are not running as smooth having same probs with I message just give it a day
-
SLM2024 port mirroring breaks network connections
Hi all, I got an SLM2024 that I want to use with my network probe app to analyze packets, I have my network probe PC plugged into the target port and uplink to firewall's trusted port to source port of 2024. Now whenever I enable port mirroring on the 2024, I lose all network connections on the 2024, I searched around here but didn't really find my answer. If anyone's seen this before, any pointers would be great.
Hi Crash, thanks for the reply, yeah it's a similar setting on that model just with a different layout on the admin page, what I meant on the trusted port part is, I have a netscreen firewall and the trusted port of the firewall goes into the source mirrored port of the slm2024, and my PC is on the target port. And I have those mirrored with a setting for both tx and rx, whenever I enable mirroring it halts traffic from the firewall, and others that are on the 2024 like server/workstns.
But network probe works and I can see traffic. We had a cisco catalyst before and that had no problems using the span feature. -
The full message said:
There was a problem downloading the software for the iPhone "Judy's iPhone 4". The network connection was reset.
Make sure your network settings are correct and your network connection is active, or try again later.
I am trying to update the iPhone for my grandmother, Judy, as I am leaving for Paris on Wednesday night and we want to have Facetime installed on her iPhone before then, so we can stay in contact with each other. It is the simplest way for this to happen but the program simply will not allow me to update her iPhone.
Is there any way to get past this error and update her iPhone? Any help will be greatly appreciated.Dear Jody..jone5
Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
Goodluck
Atousa -
ITunes 10.0.1 "the network connection could not be made"
This was not a problem for me on 10.0. I can no longer update my podcasts because I get this error message
"There was a problem downloading (podcast name) the network connection could not be made"
so first I ran diagnostics for the network connection and it said that it could not make a secure connection to the itunes store. I clicked help and it said to add a rule to the windows firewall (even though one already existed), I did that and now its green but I still get the same error message. Here is the information from the diagnostics.
Microsoft Windows 7 x64 Ultimate Edition (Build 7600)
iTunes 10.0.1.22
QuickTime 7.6.8
FairPlay 1.9.16
Apple Application Support 1.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.2.0.47
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.3.0 (214.3)
Gracenote SDK 1.7.1.420
Gracenote MusicID 1.7.1.78
Gracenote Submit 1.7.1.106
iTunes Serial Number 0637C6B672852BC1
Current user is not an administrator.
The current local date and time is 2010-09-28 09:37:04.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GTX 260M
** External Plug-ins Information **
No external plug-ins installed.
iPodService 10.0.1.22 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.2.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {A05144D0-DC62-4367-9AEA-8537EF0D39C9}
Description: Intel(R) 82577LC Gigabit Network Connection
IP Address: none of your business
Subnet Mask: 255.255.255.0
Default Gateway: none of your business
DHCP Enabled: Yes
DHCP Server: none of your business
Lease Obtained: Tue Sep 28 09:02:30 2010
Lease Expires: Thu Sep 30 09:02:30 2010
DNS Servers: none of your business
Adapter Name: {E8E377A7-4E43-4F3C-9BE3-9218319096C5}
Description: VirtualBox Host-Only Ethernet Adapter
IP Address: none of your business
Subnet Mask: 255.255.255.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 09:00:00 1970
Lease Expires: Thu Jan 01 09:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Last successful store access was 2010-09-28 09:34:16.
I modified it slightly because my IP address is not necessary for troubleshooting this issue. is anyone else having the same problem? how can i fix thisDid you get anywhere with this? I'm getting the same error when I try to use Home Sharing. It worked through all the 9.x versions, but with 10.0.1, I can't even home share between two identical MacBooks. I get the above error when I try to copy a song / video / etc. from one library to another.
-
ITunes Store Error Message: "network connection was reset"
I've been having trouble connecting to the iTunes Store since Dec. 25, 2006. The last time I was able to connect to the site was Jan. 2, 2007!
The error message that I have been receiving is: "iTunes could not connect to the iTunes Store. The network connection was reset."
Here are the troubleshooting issues that I have already performed.
1) Ensured that my internet connection was active.
2) Checked to make sure Windows XP Service Pack Updates were compatible. No problems with the firewall detected.
3) Have the latest version (7.02.16) of iTunes.
4) iPod software is up to date.
5) Ran iTunes diagnostics which states:
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection was reset.
Connection attempt to iTunes Store was unsuccessful.
The network connection was reset.
Secure connection attempt to iTunes Store was successful.
Does anyone have this problem? Can anyone recommend a solution that worked for them?
Sony Windows XPPS: I also went into Internet Explorer...
Selected Tools, selected Internet options, then selected Advanced Tab
Then I looked for the security section and made sure that SSL 2.0 was selected.
I was still unable to access iTunes Store. -
We often have one of our ethernet-connected PCs lose its network connection. (not just the internet, the entire LAN connection). To get it back we either reset the Homehub 3 or simply swap the cables between ports on the hub. It isn't always the same PC that loses the connection, so pretty sure the problem isn't at the PC end.
I've spoken to BT in India and they sent a replacement Homehub 3, but the issue persists. Both Homehubs are Type A. The person I spoke with insisted they no longer make the Type B hub (which I wanted for its newer firmware).
Although we do have the workarounds above, this issue is annoying so I'd like to find a solution.Hi foxycat,
Do you get any error messages on the computer when it loses connection? I presume the error messages are the same on each computer? I'm also presuming each computer is connected to the Homehub using a different ethernet cable so this would rule out the cable being at fault. Is there one computer that doesn't lose connection at all, or does the issue occur when you switch on a certain device?
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Hi Team,
Showing Yellow icons after every 15 to 20 Min and internet stop working.when we enable- disbale the network connection then will internet start working fine.Some time network connection is disable but when we renable that connection it will stuck on enabling
and will not renable till i am not restart that machine. I have 350 Machine in network but facing this issue in 25 machines. Kindly help me on this issue .
Regards
Sahil bhatejaHi，
So switch a LAN card fix this issue...seems a compatibility issue or maybe some packs or programs you installed recently cause this issue.
Have you manually check the network adapter driver from the PC's manufacture website? sometimes, it will be a time delay before Microsoft push out the driver update.
Check if issue exists in safemode with network, this mode will launch Windows with limited sets of files and drivers.
if you have a restore point, restore the pc to a previous point at which the pc is functioning fine.
Yolanda Zhu
TechNet Community Support -
I keep getting an error message when trying to log on to FaceTime and iMessage on my iPad mini with wifi...Could not sign in. Please check your network connection and try again. Help!
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
For non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
Cheers, Tom
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