NETWORK CONNECTION TIMED OUT!
Please help! Yesterday I was unable to download itunes (thanks to the wisdom of
Matt DeSalvo), but am still unable to access the music store.
An error message (iTunes could not connect to the Music Store. The network timed out) appeared suggesting that I check my network settings are correct and that my connection is active. Have checked both, and all is ok. What next? Any suggestions welcome.
p.s. here's Matt's suggestion for a successful download. Good luck!
1.) Uninstall everything like the folks say above
2.) Create a new "User Account" in the control pannel
3.) Log out of current account
4.) Log into the newly created account.
5.) Download the Quicktime Standalone installer, the iTunes 6 installer, and iPod updater (if you have an iPod)
6.) Install the Quicktime first, then iTunes, then the iPod updater
7.) Reboot and log into your regular account. iTunes should now be present in your regular user account as it installs system-wide.
That's what ended up working for me, so I'd thought I'd share. Oh, and you can go back in and delete that temporay "User Account" in the Control Pannel when you're done with all of this.
Martin - I have noticed the same issue over the last few days - I know my network is fine - therefore, I have assumed that either the Apple servers are too busy to accept another login, or that the ITunes site is having some issues. Either way, keep trying to access it - I wouldn't change anything on my machine if I had a working copy of ITunes installed. It's easier to wait for the site to come back.
The other night I was downloading from ITunes, and the network connection just went away. Why?? Don't know...but when I got back in my download finished without a problem.
Give them some time (Apple) - they've been having a bad couple of weeks - Nano recall, ITunes 6 issues, etc. They'll figure it out eventually, and all will be fine...
Ron
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Trying to update ipad2 software. Keep getting message that network connection timed out. Don't know how to cancel the firewall
Im getting the same thing...
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Error: Network Connection Timed Out
I am beyond ****** off at the moment. My iTunes was working perfectly until two weeks ago, and now it insists my Network Connection Timed Out when I try to access the store or update podcasts.
It can't be my internet connection, because as you can see, I'm able to access the internet. For some reason it's this specific copy of iTunes (7.5), because the iT7 downstairs works perfectly. Of course, since Apple are so fecking stingy, I can't add a few files from there without wiping everything off my iPod.
So here's the run-down:
I'm using a Dell Inspiron 8600, Windows XP, browsing with Firefox and attempting to load the latest podcasts onto my iPod Shuffle. I don't give a toss about downloading songs, I just want to update my podcasts without having to search the net for the source file.
I ran the Network Diagnostics and it insists the Conneciton to iTunes failed, suggesting I adjust my cable (i don't have one - it's wireless) or flush my dns settings (which i've done several times).
I found a thread on these forums from March and tried every solution:
- uninstalling and reinstalling itunes... doesn't work.
- opening Internet Explorer 7, then opening iTunes... doesn't work.
- searching for a host file and removing the phobos apple line... doesn't work. The phobos line wasn't there
- using itunes 7... doesn't work.
- flushing my dns... doesn't work.
- turning off my firewall.... doesn't work.
- avoiding clashes with mcafee or zone alarm... doesn't work, cos i don't use those
I think it's appalling that I've tried all this, and i'm still no closer to knowing what the problem is, and that Apple failed to respond to any of the other people's problems in the earlier thread. And that i spent about ten minutes signing up to this fecking forum just to ask for help. Surely support should be readily available to anyone!
Can anybody help me? In the other thread, people found alternative sites for buying music, but has anyone got an alternative, ipod-compatible podcasting program?I have this same problem. Here's what I can add to this discussion - iTunes accessed the iTunes store a day or two ago. I have a home network and can access the internet from all of the networked PCs. I can access the iTunes store from all of the networked PCs using Internet Explorer. I can access the iTunes store from my laptop iTunes. I can not access the iTunes store from my workstation PC. I get the same "network connection timed out" message. I downloaded and installed a new (same version) of iTunes on the workstation PC. both the laptop and the workstation are running the same OS (Windows XP SP2), both are Dell computers, both are accessing the internet via a wired connection to the same switch and the same router. All other internet connections work fine.
What's different? In the last couple of days my Workstation lost access to a network printer. I worked with HP for over an hour to re-establish network connection to that printer with no success. I have access to the same networked printer from my laptop.
The IP address for the network printer is identical to what it was when it was installed - HP suggests looking for a change to the IP address. I made no changes to the workstation PC, the home network or the router, ISP, or internet connection.
But, it seems to me that the loss of access to the HP networked printer and the inability of iTunes to access the iTunes store are related.
I also called Apple and attempted to get technical support. I own 4 iPods with 104 Gbs of storage on them, I own 1900 CDs and iTunes has 36.5 days of music loaded into it.
I purchased Apple Care on all of the iPods - it's expired and they never warned me. They want to charge me $29 to fix this problem - even though I no longer can purchase music via the iTunes Store, so I need to pay $29 in order to gain access to the iTunes store to spend more money with Apple?! Not a smart business decision. I own a few other PC based music programs and more than willing to transfer all of it out of iTunes and into one of the other products. I'll sell all the iPods on eBay and purchase other MP3 players if I must.
But, I suspect the problem is (1) Apple doesn't have a documented answer to this problem, (2) the level 1 techs that answer the support phone are clueless - they just e-mailed me the same article from the Apple website that I told them I read and does not apply to my problem, and obviously does not resolve my problem. (3) Apple is not setup to resolve this type of problem with their level 1 support, and they can't escalate the problem without charging us.
I'll try again on Monday, may even purchase Apple Care first and then use that. The Apple Care Tech Support is typically better than the free level 1 call in support.
Suggestions, comments, etc. are all appreciated.
nlc
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Why can't I update my iPhone 4 to iOS 5.1? Every time I try it gets all the way done downloading it; however when it's processing the file the page tells me "There is a problem downloading the software for the iPhone. Network connection timed out. Make sure your network settings are correct and your network connection is active. or try again later." and next to the file it has err = -3259. I have tried this 17 times and it won't work. My iTunes is completely up to date. I have made sure that my connection is fine and I have tried turning my firewall off with no avail. This has happened to me before but usually the update will go through after 2-3 tries, never to this extent. I don't know what to do. Help!
Error -3259 is a network timeout error, usually. This article might help:
http://support.apple.com/kb/TS2799 -
I am trying to update my phone so I can save my info on my old phone & get a new phone, but I get a error that says "There was a problem with downloading teh software, the network connection timed out.." HELP! Not sure what my settings shoud be...
I never updated anything until now...I want o update my iPhone to the newest version, but i do not want ot loose all that I have on this phone. I was told I needed to update the operating systems so i can put things into the cloud for transport to new phone, but I am just not sure how to do this..Can you help out here??Dear Jody..jone5
Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
Goodluck
Atousa -
I can no longer connect to the ITunes Store. CAn you help? When I do the diagnostics it says Securie link to itunes store failed.
I think I may be having the same problem. "We could not complete your iTunes Store request. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again." All tests pass the diagnostics. iPhone restored to factory settings in DFU mode, but when beginning to sync I get this error message. I've been searching online for fixes and tried several suggestions, but nothing worked so far. (disabled antivirus, firewall, ie settings, uninstall/reinstall itunes...) I'm getting very frustrated & hoping someone on here can help.
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Everytime I try to access the itTunes Store, this is the message I receive:
iTunes could not connect to the iTunes Store. The network connection timed out.
Make sure your network settings are correct and your network connection is active, then try again.
The internet connection is fine. I don't know how to fix this problem, and in the meantime I cannot connect at all to buy songs. Thanks for your help.I feel you pain i'm haveing the same problems here.
iTunes could not connect to the iTunes Store. The
network connection timed out.
Make sure your network settings are correct and your network
connection is active, then try again.
does anyone plz have some insight for us. -
Can not update iphone firmware using iTunes "The network connection timed out"
Hello,
I can not update the iphone firmware using iTunes.
Messagte displayed
"There was a problem downloading the software fo the iPhone. The network connection timed out.
Also seen stopped error -3259
I have run network connectivity tests from iTunes and All Tests passed.
Can anyone help?
Thank you,
JoanDid you make sure it was the exact file for your device and the latest version? I just downloaded the latest file for my iPhone4, put it in the folder I mentioned above and it ran the install versus downloading the file. This problem where it times out after downloading is a big Bug within iTunes that has been there ever since IOS 7.0 was released. I wished these apple developers would just fix iTunes. There are a ton of complaints about this issue. I sure miss Steve Jobs running this business, I really feel like it's gone down hill after he left.
I hope this helps!
Regards. -
I am cannot access the iTunes store via iTunes on my PC and also can not update to 10.6.3. It keeps telling me that my connection has times out and/or check my settings. There is nothing wrong with my setting. I am also having trouble with the app store on my iPhone 4s and can not update apps.
I have signed out of itunes and now cannot sign in again.I feel you pain i'm haveing the same problems here.
iTunes could not connect to the iTunes Store. The
network connection timed out.
Make sure your network settings are correct and your network
connection is active, then try again.
does anyone plz have some insight for us. -
I am trying to download an update to my iphone, but in the middle of the download, I get an error message that reads, 'There was problem downloading the software for the iphone. The network connection timed out'. Any idea how to reslove this issue?
Hi Robertfrom Denver.
Did you try the solution given, and if yes, did it work?
I have done several "attempted downloads, and see the full file download, typically taking 30 minutes to complete, and then something goes wrong.
I am happy to suspend AV and FW software, but would like to know if it is a good fix or not first?
HelenfromBroughton Astley -
I get an error message when trying to install software update 4.2.8
"problem downloading, network connection timed out. Check network connections."
Anyone one else had this problem?Brian-KK Sabah wrote:
I too get the same message but I the software had downloaded 100% but about half way through "processing file" the error message (.3259) Check network connections. How do I fix this?
See Here for your Error Message -3259
http://support.apple.com/kb/ts2799 -
"network connection timed out"-can't update upgrade on ipod
Last year an ipod touch 8GB was given to me and I am just now updating everything. When I plug my ipod into my computer and open itunes, it prompts me to download and install 3.1.3 upgrade. So I hit "download and install" and right after it gets done downloading (takes 7 min), an error message pops up and says "network connection timed out"- could not install the upgrade, try again later. I have paid the 5 bucks for the upgrade and tried it about 10 times now with the same results everytime.
I have tried turning off my router and restarting that and also reset my network connections on the actual ipod itself with re-typing in my network name and password for the wifi. My wireless connection is strong and never goes out on me, as well as my ipod always recognizes it and connects automatically so I'm not sure why I keep getting this error message!
HELP!!! thxI ran into the issue this week. said yes to upgrade, ipod was backed up, and then upgrade died. ipod touch itself indicated it was no longer aware. power down did not help, itunes could not restore to previous. Looking on apple site, I was getting a code 14 error. solution was to update itunes to 9.03, restart system and then retry the download. it worked after that, and the backup did restore all my info including kindle books etc.
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"The network connection timed out" Update/Restore using iTunes
Can anyone help with this problem. Ever since IOS 7.0 was released, iTunes is so broken when it comes to updating the software or restoring iPhones. Everytime I try to restore or update I get the error "There was a problem downloading the software for the iPhone. The network connection timed out." after waiting for the 20min download. For one thing there is nothing wrong with my network connection it's fine, I cannot access the itunes store the whole nine yards, it's just when I need to update or restore the phone. It takes 20 mins to download then it gives me this stupid error. I have tried everything I've seen on the forum that others have tried with disabling virus scanners and other 3rd party software and nothing! The funny thing is, it happens on every computer in the house, even my Mac notebook, so it seems like it's tracking the Baja network connection, but I don't have any problems with anything else we are using, it's just with iTunes. We were using OpenDNS, so I removed that from the router and I still have the some problem. Does anyone know a way around this problem. I am so ready to bail on apple products. Frustrating....
I would appreicate any help in resolving this problem....
TnxDid you make sure it was the exact file for your device and the latest version? I just downloaded the latest file for my iPhone4, put it in the folder I mentioned above and it ran the install versus downloading the file. This problem where it times out after downloading is a big Bug within iTunes that has been there ever since IOS 7.0 was released. I wished these apple developers would just fix iTunes. There are a ton of complaints about this issue. I sure miss Steve Jobs running this business, I really feel like it's gone down hill after he left.
I hope this helps!
Regards. -
When trying to connect from iTunes to Airplay speakers I get error message “The network connection timed out” although some sort of connection is made as the speaker is turned on. Same thing with Apple TV. Is the distance between my PC and the speaker or the AppleTV the problem?
Hi whitwick,
If you are having issues with your network connection when attempting to use AirPlay, you may want to use the steps in this article to troubleshoot -
iTunes: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/TS5209
Thanks for using Apple Support Communities.
Best,
Brett L -
my itunes is up to date on windows vista but my iphone 3gs wont download the new 4.3 sofeware saying that network connection timed out after downloading for 7 minutes. can anyone help?
I have manage to update. You need to disable windows firewall and
You have any other anti virus (I have kaspersky) you need to disable that as well -
When I plug my iphone into the computer to restore it I receive a "network connection timed out" message. However, when I plug in other iphones or ipod touches I can connect fine. Any help would be appreciated.
Try a powered external USB hub. It uses a 120V AC wall jack to power USB devices, and the Mac only needs to provide *just enough* to comminucate. Best Buy, Target, Walmart, ... about $20.
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