Network Connection Was Lost/InDesign Shutting Down

Having searched the good old internet for over a week to find a solution, I have failed miserably. Any other users of Creative Cloud 10.2.0.69 found a solution to the network disconnection and subsequent shut down of the software?
For Info:
This is happening on 2 separate Mac OS Mavericks 10.9.5
The files are stored on a Windows 2008 R2 server
Network speed is 1Gbps
Surely someone has solved this by now?

Hi John,
When network connectivity issues prevent any version of InDesign or InCopy from reading from or writing to open files, it performs a protective shutdown.
The shutdown can appear to be an application crash or unexpected quit. However, it is intentional behavior to protect from data loss.
https://helpx.adobe.com/indesign/kb/crash-lost-network-connection.html
Regards,
Sumit Singh

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