Network connection was reset but ???
i get the following message whenver i try to log into the UK itunes store.
Network connection was reset. make sure your network connection is active and try again. HOWEVER, my net connection is fine, so how do i fix this???
Any help would be greatly appreciated
I recently upgraded to iTunes 7.1.1. on my G4 using OS 10.3.9 and I get the following error when ever I attempt to access my Shopping Cart on iTunes:
We could not complete your iTunes Store request.
The network connection was reset.
Make sure your network connection is active and try again.
Any solutions?
Thanks
Similar Messages
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I can not purchase music on iTunes and nothing has changed with my computer. I get an error saying "The network connection was reset. Could not purchase." I do have internet conncection. How can I fix this? I am able to do anything iTunes except purchase. The only thing done recently was update iPhone and sync the phone. Help please
Dear Jody..jone5
Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
Goodluck
Atousa -
The full message said:
There was a problem downloading the software for the iPhone "Judy's iPhone 4". The network connection was reset.
Make sure your network settings are correct and your network connection is active, or try again later.
I am trying to update the iPhone for my grandmother, Judy, as I am leaving for Paris on Wednesday night and we want to have Facetime installed on her iPhone before then, so we can stay in contact with each other. It is the simplest way for this to happen but the program simply will not allow me to update her iPhone.
Is there any way to get past this error and update her iPhone? Any help will be greatly appreciated.Dear Jody..jone5
Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
Goodluck
Atousa -
When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'. I can access my account on a different PC but not my own. Can you advise me as to what I should do please?
Hello donnafromwakefield,
The article linked below details steps that can help restore your computer's ability to connect to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/en-us/TS1368
Cheers,
Allen -
ITunes store will not update my apps: "The network connection was reset."
Why can't I update my apps as usual? I suddenly keep getting the message "There was a problem downloading [name of application]. The network connection was reset."
De nada amigo.
Thank You for extending the courtesy of awarding points to comments that are helpful or provide answers in the Apple Support Communities, as this is not mandatory, but it is much appreciated! -
Itunes says that my network connection was reset how do I fix it?
So I can get Itunes to open but when I try and connect to the store it says your network connection was reset please make sure you're network connection is active and try again. But me r my brother can get it to work. what can we do?
Hello courtneyfromcan,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Troubleshoot issues in Windows
If you haven't been able to connect to the iTunes Store for more than a day (and other customers on our discussion boards aren't experiencing similar issues) a software or Internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Find out which ports and servers need to be allowed for iTunes Store access.
Update iTunes to the latest version.
If iTunes Store appears empty and only displays the message iTunes Store, follow these steps.
Try the steps to troubleshoot iTunes Store connectivity in Windows.
As with all firewalls not manufactured by Apple, you may need to configure Windows Firewall to allow iTunes to access the iTunes Store. Follow these steps for Windows XP, Windows Vista, and Windows 7.
Try disabling any proxies built-in to Wndows. You should avoid proxies because they can cause issues.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
Best of luck,
Mario -
Can Anyone help with this message which occurs when I am trying to update my iMatch, it says "gathering information about your library" & then after a few mins when the progress band gets almost to the end, I get the message "we could not complete your itunes store request. The network connection was reset. Make sure your network connection is active & try again"
Support has told me that its a problem with my connection, but I disagree, how come I can download countless songs from iTunes without ever getting this message, I think they are bullsh***g me to get rid of me.
I have even followed their advice & totally disabled all my antivirus, adwatch & firewall software & it still does it.
Can anyone help with thisHi mate, well I really dont know why but last night it started to work out of the blue, you might want to check yours again as they may have fixed a bug??
I did absoultely nothing different yesterday to make it start working, I had previously disabled all my antivirus, firewall, anti tracker etc etc & it didnt sort it.
The only thing that happened yesterday was my laptop went dead flat & I had to a reboot (dont choose System Resume, which I normally do) I chose the other option in error & had to wait nearly an hour whilst my PC "repaired files etc" & it also downloaded a load of updates (had that message "dont power off, as updates are in progress")
I really dont know if that sorted the issue or Apple fixed the bug yesterday but its working.
Good luck -
Err 3253 Network Connection was reset - Detailed description
I have iTunes 12.1.0.71. I am using Windows 7 on a PC. For the past 3 days I have tried re-downloading several items from iTunes Store. Apps, music, etc. While doing so, I am able to get a few but then all of the sudden I get the error 3253 - Your network connection was reset. As soon as I get the error, I can no longer get iTunes to download anything else for the rest of the night. Now... here comes the good part. As soon as midnight rolls around--poof! Everything starts working again.
First I thought it was my ISP but I talked with them for over an hour and they swear they do not block iTunes traffic for any reason. By the way my internet never goes down. I can browse the web, use Netflix, etc. all while iTunes doesn't download.
During my investigation, I found several reports of this error. Every work around attempt fails. I have tried the OpenDNS. It doesn't fix it. I've tried the Google DNS. I've tried turning off simultaneous downloads. NOTHING WORKS.
Now here is the BEST part. I run a diagnostics check in iTunes for Network Connectivity. It fails when I run it because it says iTunes is not enabled in my firewall.
But guess what. IT IS enabled.
Now, check this... As I said before, this has happened for 3 days straight. It stops working while I'm downloading things and then at midnight--poof, it starts working again. Well when it starts working... I still fail these tests! What good are the diagnostics if they don't even tell you correct information?
I need this fixed. I am an avid iTunes user. I love the product. But this is a huge let down! Apparently I'm not the only person who's had this either. Looks like this same error has been happening since 06 for various reason. I welcome options to try but don't tell me the same ones I have listed. Also, please don't say it's my ISP or that I have some sort of data cap or bandwidth limit or iTunes is being blocked by my ISP. I've checked and verified. None of these are true. It has to be on something else. Oh yeah... and my wife uses a Mac. The problem effects her too at the same time as me. Except she gets the 3259 error which is a network time out.Hello bryanfromdelphos,
Welcome to the Apple Support Communities!
I understand that you are receiving error 3253 while downloading from iTunes and have already tried a wide range of good troubleshooting steps. In this situation, if you have not done so already, I would suggest following the troubleshooting steps outlined in the attached article.
iTunes: Advanced iTunes Store troubleshooting - Apple Support
"Error 3000" through "3999"
Alerts with codes in the 3000 range generally mean that iTunes cannot contact the gs.apple.com server on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, or due to your Internet proxy settings. If you are using a proxy, try removing the proxy settings, or using a known-good network. If that does not resolve the issue, follow iTunes for Windows: Troubleshooting security software issues.
Have a great day,
Joe -
When downloading I get message :The network connect was reset" what does this mean?
When I was downloading purchases onto an authorized computer, I got through some songs but others gave a message " The network connect was reset". I have shut down computer, reopened itunes, shut down firewall and am still not about to import these songs..HELP!
http://apple2pc.blogspot.com/2008/04/how-to-read-and-understand-kernel-panic.htm l
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"Could not purchase album. The network connection was reset."
I have been trying to download the Pokemon X&Y soundtrack from iTunes for about a week now, and every single time I get one of two messages... "Could not purchase [album]. The network connection was reset. Make sure your network connection is active and try again." will appear when clicking "buy" before I can even put my username and password in. Occasionally it will let me put in my username, but then takes me to a slightly different box that I can't get it to do right now, but it says something to the effect of "Unable to download album. The connection was reset."
I looked on the Apple Support site and took its suggestion of performing a DNS flush, but that didn't change anything. I do not have the most reliable internet here, but I just downloaded an album a couple weeks ago on this network so it has worked before.
Any help would be appreciated, thanks!I have also been trying to download the album from my phone. I will click buy, it will say downloading for a minute, and then the buy button will just reappear. I try to click it again and I get a notice that my account is temporarily unavailable... what is going on??
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Cannot sign into itunes - Network connection was reset.
Updated to Itunes 10.6 this morning and when the process was completing, i received an error staring "We could not complete your itunes store request. The network connection was reset. Make sure your network connection is active and try again." I have tried the two fixes found on the support page (date and the advanced security options) but the problem persists.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
The Network connection was reset everytime on different networks.
Hello,
my problem has been exasperating as I have wanted to get my podcasts on to itunes for sometime. The first thing I did was suggested was run it through the feed validator that gave me the thumbs up and I thought everything would run smoothly. Sadly I have been getting a hard time going through the first phase.
Everytime I try to run my RSS feed through the submit podcast it works at it for a while and then comes up with the "We could not complete your iTunes Store request. The network connection was reset."
So at first I thought it was my computer and my home network. I disabled the firewalls and my anti-virus software and still received the same answer. I then checked my internet speed and the website gave that the double thumbs up as well.
Next I contacted one of my subscribers and asked if they could check out their feeds. Apparently my RSS feeds from my website work well and they are indeed alerted when we bring a new show out.
I also contacted my Website Host asking them about the status of the server and they said everything is going great. Next I asked a friend if he could try to submit the podcast through iTunes and he received the same thing.
I have spent many hundreds of hours producing radio drama in a podcast format but now I am able to go through any RSS feeder except itunes. What on earth can I do about it?The feed looks OK and can be subscribed to manually in iTunes; so one of two things is happening.
1. We've seen instances where a feed which worked elsewhere wouldn't work with the Store itself (which is a different matter from the iTunes Application when you subscribe). This appears to mean that the server is not responding properly to requests from the Store, though I've never seen an explanation for this. Only the people running the server can sort that out, by looking at the logs. I don't know how likely it is that this is the explanation.
2. There may be a temporary problem with the submissions process: this is not unknown. You could try this alternative URL:
https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/publishPodcast
but if that doesn't work you could leave it for a day or so and try again. -
Unable to download iPhone update - "network connection was reset" error
I'm trying to download the latest version of the iPHone software update, but I keep getting the same error 50 - 75% of the way through the download. I get an error that says "Your network connection was reset". All other downloads work PERFECTLY in all other programs.
I've cleared my DNS, I've disabled my McAfee security software...any suggestions??I am having a similar problem. The iPhone software will not update.
I can (and have) updated the most recent version of iTunes (9.0.3.15). When that completed, it asked to download the newest iPhone software, 3.1.3. I said yes, and the download began.
It shows 'Downloading 1 item iPhone software update (2 minutes remaining) for about thirty seconds, then the number climbs higer for a few seconds and the error message: There was a problem downloading the software for the iPhone "iPhone". The network connection timed out.
Ever since then, i get the same results and same message no matter what. I have diables firewall, virus protection, rebooted, tried to resotre instead of just update, reauthorized my computer, checked all connections (i can do other updates, surf the web uninterrupted, etc).
I am using a wireless connection, but even the itunes update itself worked, just not the iPhone update.
Thanks for any advice,
Jim
EDIT: I also noticed that itunes changed from recognizing the phone as 'Jim's iPhone' to 'iPhone'
Message was edited by: jayteekay -
I am trying to download updates for some Free apps. The app update starts to download but before finishing, I get a pop-up message "There was a problem downloading 'APP NAME'. The network connection was reset."
A couple of App updates downloaded successfully. Some don't. What do I need to do/change to get a download to finish so I can get all my app updates?iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725 -
Network connection was reset? PLEASE HELP!!!
ok, i get on itunes two days ago and buy a song every thing is fine, yesterday and today however i try to buy one and it says "could not purchase "promiscuous". the network connection was reset" Make sure your network connection is active and try again. i didnt do nething different than i usually do. i also know its not my firewall or norton antivirus because neither work very well and my firewall has always been on. plus my internet is not working very well either but i can still go to most sites.
this is atleast the third theard i have found on this... SOMEONE AT APPLE PLEASE HELP.. I HAVE THE SAME PROBLEM!!!
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