Network connection was reset? PLEASE HELP!!!

ok, i get on itunes two days ago and buy a song every thing is fine, yesterday and today however i try to buy one and it says "could not purchase "promiscuous". the network connection was reset" Make sure your network connection is active and try again. i didnt do nething different than i usually do. i also know its not my firewall or norton antivirus because neither work very well and my firewall has always been on. plus my internet is not working very well either but i can still go to most sites.

this is atleast the third theard i have found on this... SOMEONE AT APPLE PLEASE HELP.. I HAVE THE SAME PROBLEM!!!

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Network Connection Was Refused - PLEASE help me this time...

To be perfectly honest, I'm quite irritated. I want answers. And if there is no answer, I want someone to tell me such. I've posted three times before, twice on someone else's topic, and once on my own. This is my last ditch effort. PLEASE help me. I really enjoy the use of your product, and I don't want to give up on it.
Many people are having issues with their network connection. I know I'm not the only one. Some diagnostics say the connection to iTunes works, but for some reason still won't open the music store. In my case, it says it isn't.
I went to my parents' house this holiday and stole their broadband high speed internet connection, hoping that the new connection might make iTunes work. Nope. So now I'm fresh out of ideas.
Here is the information I posted on an earlier post below. PLEASE help me answer my question. I'm really missing my iTunes. It's been a long time since I've had it, and there are a bunch of songs I plan to download if I am able to get it back. Thank you so much!
I downloaded the newest version of iTunes, without realizing that there were so many problems with it. The installation went off without a hitch, and it was able to open up my library. However, whenever I try to access the music store, the message "iTunes could not connect to the Music Store. The network connection was refused. Make sure your network settings are correct and your network connection is active, then try again" appeared. I tried redownloading it, but that didn't solve the problem. I got frustrated, and finally was able to download 7.01. That didn't work either. So I downloaded the older version that I used to have. The same error message appeared. NOW I'm mad, because I can't even get the older version back. I want my older version back... I never had a problem with your products before, but right now I'm slowly losing faith. PLEASE help me.
I can't run a diagnostics on my network connection anymore, but I had posted my first diagnostics on the old post, referencing back to when I was still trying to fix the newest version. I'll post the diagnostics below the post.
I have a wireless connection, since I live in an apartment complex right now. I didn't have the same connection type when I first downloaded iTunes a year or more ago, but I was able to work iTunes under this connection before I uploaded.
Please help me. I want my music store back.
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Dell Computer Corporation Inspiron 1150
iTunes 7.0.2.16
Current user is an administrator.
Network Adapter Information
Adapter Name: {7BAB081D-F40E-4AF6-97A6-1C8958EEC8C7}
Description: Dell Wireless WLAN 1350 WLAN Mini-PCI Card - Packet Scheduler Miniport
IP Address: 172.17.0.73
Subnet Mask: 255.255.255.0
Default Gateway: 172.17.0.1
DHCP Enabled: Yes
DHCP Server: 172.17.0.1
Lease Obtained: Wed Nov 08 16:19:50 2006
Lease Expires: Thu Nov 09 04:19:50 2006
DNS Servers: 172.17.0.1
24.196.64.39
24.196.64.40
Network Connection Information
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection was refused.

this is atleast the third theard i have found on this... SOMEONE AT APPLE PLEASE HELP.. I HAVE THE SAME PROBLEM!!!

Itunes says that my network connection was reset how do I fix it?

So I can get Itunes to open but when I try and connect to the store it says your network connection was reset please make sure you're network connection is active and try again. But me r my brother can get it to work. what can we do?

Hello courtneyfromcan,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Troubleshoot issues in Windows
If you haven't been able to connect to the iTunes Store for more than a day (and other customers on our discussion boards aren't experiencing similar issues) a software or Internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Find out which ports and servers need to be allowed for iTunes Store access.
Update iTunes to the latest version.
If iTunes Store appears empty and only displays the message iTunes Store, follow these steps.
Try the steps to troubleshoot iTunes Store connectivity in Windows.
As with all firewalls not manufactured by Apple, you may need to configure Windows Firewall to allow iTunes to access the iTunes Store. Follow these steps for Windows XP, Windows Vista, and Windows 7.
Try disabling any proxies built-in to Wndows. You should avoid proxies because they can cause issues.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
Best of luck,
Mario

HT201210 I tried to update my phone. It does not work at all now. I got the message Could not complete request. The network connection was reset. I have no phone. Please help

I tried to update to the new ios 7 today. I have no phone now. I got the message "could not complete request. The network connection was reset. What is happening. What do I do now?

Apple's servers are probably very busy. You may want to wait for a little while before trying again.

"We could not complete your iTunes store request. The connection was reset". Help please!

Help PLEASE!
Let me explain my situation:
- iTunes store has been working fine on all computers for the past few years.
- Modem gets struck by lightning last Mon.
- Get a new Netgear modem yesterday.
- Internet all working fine. Can browse, download etc. in browser (Mac App store, and iDevices App Stores all working fine, too)
- Cannot connect to iTunes store. Get error "We could not complete your iTunes Store request. The network connection was reset".
- I Get the same error on 2 MacBooks, but i can browse the store on my 2 Win7 PC's.
- I managed to connect and browse on my one MacBook using a 3G modem, but still no luck with the ADSL connection.
- I have tried connecting via wired (ethernet) connection to the modem. Still no luck.
- I have had this problem on iTunes 10.2, 10.4, 10.5 Beta, and 10.5.
Does anyone have any idea what is going on here? Any help and advice would be greatly appreciated!
Thanks!
George.
Modem Model no.: DGN 2200

with everyone downloading the update, the servers are probably bogged down with requests, probably just wait it out and it will start to download and get you back up and runnin
dante

When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'.

When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'. I can access my account on a different PC but not my own. Can you advise me as to what I should do please?

Hello donnafromwakefield,
The article linked below details steps that can help restore your computer's ability to connect to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/en-us/TS1368
Cheers,
Allen

Cannot connect to the iTunes store. The network connection was reset.

My iTunes has been messed up since August 17th. I am getting the error message; "Cannot connect to the iTunes Store. The network connection was reset. Make sure your network connection is active and try again." I am having no issues connecting to the internet or even receiving my podcasts. It just won't download my TV shows or let me shop. I have contacted Hewlett Pack. about this and iTunes/apple. No one seems to have an answer for me. I have disabled my firewalls, norton, done msconfig, allowed iTunes, everything. I am very frustrated and so are others that seem to be having this same problem. We need a genius!! Please help!

I suspect a location-driven problem here. I live in SHanghai, China - as does the poster above! I have this problem on three different computers using three different ISPs.
Anybody got a suggestion? Tried firewalls, turning off virus production, reinstalling iTunes, putting phobos.apple.com and such in the permitted list, all sorts of stuff, to no avail. And Apple help support just bounces me around - I've interacted via email with three people, finally graduated to a real person, and they sent me back to email when the usual "reboot your machine and reinstall iTunes, then turn off virus protection" didn't work.
Bill Parr
[email protected]

TS1424 everytime i try to download an app from itunes, or to 'view all' the apps listed, the error says; 'We could not complete your iTunes Store reuest. The network connection was reset' I used both my desktop and laptop both on Windows 7 Pro, & net is f

everytime i try to download an app from itunes, or to 'view all' the apps listed, the error says; 'We could not complete your iTunes Store reuest. The network connection was reset' I used both my desktop and laptop both on Windows 7 Pro, & net is fine. please help. is there soemthing wrong with apple store temporarily?

The latest message is: 'We could not complete your iTunes Store request. The network connection was reset.'
In between, I got a messge about verifying my payment method. When I tried to submit the details, I kept getting a mmessage stating that my payment method was declined (my card is not near it's expiration date, and works fine).
Argh!

HT201210 Trying to restore ipod and keep on getting error message: the ipod software update server could not be contacted. the network connection was reset

Hello can someone please help? Trying to restore ipod and I keep on getting error message: The IPod software update server could not be contacted. The network connection was reset. Make sure your network is active and try again.

Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem

Hi, I am trying to update an iPhone 4 from iOS 4.3.3 to iOS 7.0.4, and every time I try to update it comes up with an error message saying that there was a problem because the network connection was reset. Is there any way I can get past this and update?

The full message said:
There was a problem downloading the software for the iPhone "Judy's iPhone 4". The network connection was reset.
Make sure your network settings are correct and your network connection is active, or try again later.
I am trying to update the iPhone for my grandmother, Judy, as I am leaving for Paris on Wednesday night and we want to have Facetime installed on her iPhone before then, so we can stay in contact with each other. It is the simplest way for this to happen but the program simply will not allow me to update her iPhone.
Is there any way to get past this error and update her iPhone? Any help will be greatly appreciated.

Dear Jody..jone5
Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
Goodluck
Atousa

ITunes store will not update my apps: "The network connection was reset."

Why can't I update my apps as usual? I suddenly keep getting the message "There was a problem downloading [name of application]. The network connection was reset."

De nada amigo.
Thank You for extending the courtesy of awarding points to comments that are helpful or provide answers in the Apple Support Communities, as this is not mandatory, but it is much appreciated!

Network Connection was Reset Error

Tried to sign into iTunes Store and received the following message. "We could not complete your iTunes Store request. The network connection was RESET! What is the problem. I am using Windows 7 and everthing else is working fine Internet service etc.
Hope someone can help!

The internet connection is not propaly setup on your iTunes app, DO NOT change the settings unless you know what your doing. Also, is this a one time or does it happen permentally, because if it happens permentally then you will need to re-install iTunes
Apoligises for my spelling

TS1368 When I try to connect to iTunes, it doesn't work and tells me "We could not complete your iTunes Store request. The network connection was reset."

When I try to connect my newly restored iPhone 4 with iOS 7 on it to iTunes, it doesn't work and tells me "We could not complete your iTunes Store request. The network connection was reset." My network connection is working perfectly fine.

Hello donnafromwakefield,
The article linked below details steps that can help restore your computer's ability to connect to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/en-us/TS1368
Cheers,
Allen

We could not complete your itunes store request. the network connection was reset.

When I try to play the movie I rented it says this: "We could not complete your itunes store request. The network connection was reset. Make sure your network connection is active and please try again." My connection is fine, how do I fix this?

The latest message is: 'We could not complete your iTunes Store request. The network connection was reset.'
In between, I got a messge about verifying my payment method. When I tried to submit the details, I kept getting a mmessage stating that my payment method was declined (my card is not near it's expiration date, and works fine).
Argh!

Error message we could not complete your itunes store request. The network connection was reset. Make sure your network connection is active

Can Anyone help with this message which occurs when I am trying to update my iMatch, it says "gathering information about your library" & then after a few mins when the progress band gets almost to the end, I get the message "we could not complete your itunes store request. The network connection was reset. Make sure your network connection is active & try again"
Support has told me that its a problem with my connection, but I disagree, how come I can download countless songs from iTunes without ever getting this message, I think they are bullsh***g me to get rid of me.
I have even followed their advice & totally disabled all my antivirus, adwatch & firewall software & it still does it.
Can anyone help with this

Hi mate, well I really dont know why but last night it started to work out of the blue, you might want to check yours again as they may have fixed a bug??
I did absoultely nothing different yesterday to make it start working, I had previously disabled all my antivirus, firewall, anti tracker etc etc & it didnt sort it.
The only thing that happened yesterday was my laptop went dead flat & I had to a reboot (dont choose System Resume, which I normally do) I chose the other option in error & had to wait nearly an hour whilst my PC "repaired files etc" & it also downloaded a load of updates (had that message "dont power off, as updates are in progress")
I really dont know if that sorted the issue or Apple fixed the bug yesterday but its working.
Good luck

Network connection was reset? PLEASE HELP!!!

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