Network drives do not show up on Desktop or in Sidebar

I have a user who is experiencing a weird problem. When they connect to a Windows server over our LAN, the server does not show on their desktop, nor does it show in the sidebar.
I have checked the boxes in Finder/Preferences to show network drives on the desktop and in the sidebar, but the network drives do not show up.
I have reproduced this on another Mac, a G4 also running 10.5.8 .
The windows servers do appear in Go/Network, and the user can connect to them, but they still don't show up on the desktop or the sidebar.
Does anyone have any good ideas about this?
Thanks in advance!

Templeton, I'm sorry if my message wasn't clear, but I have already tried that.
I'm beginning to wonder if there might be some issue with this in 10.5.8, since this works on the Macs here with Snow Leopard, and it used to work when we had Macs on earlier versions of OS X.
Again, I'm open for any ideas on this.

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