Network Extender doesn't transition to local cell tower

My network extender seems to work fine until I leave the house. Instead of transitioning to the local cell tower it drops the call. Is there something I need to do to makr that transition without dropping the call?

Thanks Brian.
My phone is a Motorola Droid Razr but it is the same on my wife's IPhone 5
so I don't think it's the phone.
My zip code is 19086. Before the extender my service was fine outside the
house and even in most locations inside the house. In some rooms inside
the house I would not get good reception before the extender but the calls
would go through so there is a signal even in those rooms just not a strong
one.
On Sun, Jul 13, 2014 at 2:39 PM, Verizon Wireless Customer Support <

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Add Cell Phone Network Extender to Apple Network

I am currently running a Time Capsule which gets its internet feed from a cable modem (Cablevision). I am trying to add a mobile phone network extender (Verizon micro cell) which requires an internet connection (via Ethernet cable) to create a cell phone call, since I have no towers in my area.
The Verizon micro cell requires a VPN output from the router; the TC does not support VPN. So the Verizon micro cell does not get an internet connection if I connect it to the TC via one of its ethernet ports. It does connect to the internet if I connect it directly to the cable modem.
APPLE: WHY DOESN'T THE TIME CAPSULE SUPPORT VPN?!? Honestly, enough is enough, I like the plug and play part of Apple equipment, but maybe, just maybe some people need semi-pro utility out of your equipment. End of Rant.
I could buy another cable modem from Cablevision and simply plug the Verison micro cell into that, but it costs $45 per month, so that's out of the question.
I would like to understand whether the solution I've been given from a very helpful Cablevision tech guy will work and how to execute it with minimum disruption to my network (currently the TC feeds an Airport Express elsewhere in the house as a network extender, so I really do mean minimal disruption, please). In essence, it involves cascading the Linksys to the TC.
I am told to connect the cable modem to a router (I have two unused Linksys routers, one wireless and one without WiFi; my preference is to use the non WiFi router so I don't have two wireless signals), and then connect via the Linksys ethernet ports to the Verizon micro cell and the other to the TC. Apparently this is possible if the TC gets a WAN connection, as opposed to a LAN connection, from the Linksys. The micro cell works fine already, so I guess it just doesn't care.
According to Apple, the input that I'm already using, from the cable modem to the TC, is a 1 GB ethernet WAN port for connecting a cable modem. When I cascade the Linksys to the TC, the TC doesn't see an internet connection, though, and it makes sense that there are conflicting IP addresses causing the problem. The port out of the Linksys works fine as if I switch the wiring, the micro cell gets an internet connection no matter what.
Question 1: How do I configure the Linksys so that its output is something the TC can handle? Will the configuration screw up the signal that's going to the micro cell which is already OK?
Question 2: Or what do I do in AirPort Utility to set up the TC to see the signal correctly (ie as a WAN signal) from the Linksys?
Question 3: Is there anything else I need to know?
Despite the "Go Dog, Go" style of writing above, I know my way around configuring Linksys routers, so your reply can be quite technical. Thanks in advance.
H

Well, not much telling unless you ask the carrier that you are trying to use. If it will not work with the SIM you are trying to use, there could be any number of reasons with a phone that has not been purchased through an authorized reseller. I'm afraid no one would really be able to answer your question without a lot more information.

How can I get my 4g phone to reliably and seamlessly talk to my network extender?

I moved a few months ago, and ever since I've had major problems with dropped calls on my phone.
Before, I was on the inside of a large concrete apartment building, and I had the 3g network extender. Because I was near the center of the building, despite the courtyard in the middle, I had no problem connecting to the 3g extender, as there was no meaningful competing signal.
Now, I'm across the street, but on the outside of the building. Calls were able to connect sometimes from within the apartment (without the extender) because there is some cellular coverage. However, we would occasionally drop calls on all three VZW cell phones in the apartment, I reactivated the network extender. This has helped the two other lines (a Stratosphere II/Galaxy Nexus and a Galaxy S4) immensely. However, my phone will consistently drop calls just a few seconds in - excluding the Lumia, which doesn't hit the network extender and therefore seems to drop slightly less often since there is no handoff. I typically see 1-2 bars of signal.
A few of the troubleshooting steps I've tried:
I have gotten a brand new SIM from a VZW corporate store
I hate tried multiple phones - Galaxy S3, Nexus (the same one that another household user has not had any problems with), and a Lumia 822
I have ensured that I'm on the network extender via #48 - I get on the extender on all phones except the Lumia 822, which doesn't drop calls quite as often. This is even the case when I'm connected to LTE on the Android phones; this makes sense, since the extender is 3g/1x only, and all voice calls are over 1x.
I have tried multiple distances between the phone and network extender - both very close (within 3 feet) and farther (15 feet + wall)
I have tried my phone(s) without cases, and typically use a thin TPU rubber case on the galaxy S3.
I hate tried factory resets on all three phones.
I have ensured that my phone number is on the network extender access list.
If I disable LTE (some phones are easier than others; for example the GS3 makes this rather difficult. The menu under Settings > More Settings > Mobile Networks < Network Mode) offers three options: Global, LTE/CDMA, and GSM/UMTS. However, third-party apps can adjust this; for example, "Advanced Signal Status" can (via Addition Info > Device Information). When I set my phone to CDMA only there, I get a solid connection. #48 still tells me I'm on the network extender, and I have 5 bars of signal. I use another app, SignalCheck Lite, to give me solid signal readings.
Signal Measurements:
Galaxy S3, CDMA only (via 3p app), <3 feet from extender
5 Bars, connected to wifi and non-LTE signal, will not drop calls
1xRTT: -61 dBm
EvDo: -72 dBm, SNR 8 dB
LTE: No connection
Wifi: -64 dBm
Galaxy S3, normal LTE/CDMA mode, <3 feet from extender
1 Bar, connected to wifi and presumably LTTE signal, will drop calls FREQUENTLY
1xRTT: -66 dBm
EvDo: No longer shown in app; eHRPD is shown with no connection
LTE -117 dBm, SNR 7dB
Wifi: -67 dBm
Given that the 1xRTT signal is reasonably strong in both cases, my suspicion is that a handoff is occurring incorrectly. It's prioritizing the LTE base station over the extender, despite the large signal discrepancy. My understanding is that a handoff can occur from extender to VZW tower, but not the other way around - so one it has transferred over, it will inevitably drop, often just a few seconds into the call.
However, the 'CDMA only' is not a good solution. Along with not being something normally in the device's settings, this is a major inconvenience - even if it were the settings screen, that's 5+ taps every time I enter or exit my apartment. (Nor can this be automated with a tool like Tasker.)

AdaS_VZW,
I'm not sure if the area has been surveyed; it's a large group of apartment buildings about a within a couple miles of Dulles International Airport in Northern Virginia, so I would imagine that it probably has, but I'm not sure. How would I find out?
I understand that the Network Extender does not support LTE connections (I know there are two models, the 1x-only and 3g, both made by Samsung - I have the 3g model, SCS-2U01). I know that it can support a 3G data connection, but that should be irrelevant - I'm always connected to my wifi network in my apartment.
What's particularly vexing, however, is that both a Galaxy S4 and Galaxy Nexus in my apartment (the other lines on my account) do not seem to have this issue. While I haven't done so with the S4, the Nexus exhibits this problem when my SIM is in it - and again, this is a fresh SIM from just a few weeks ago.
I'm currently trying to disable Mobile Data when in the apartment to see if that will make it more stable. I'll post in a day or two with results from that.
Shawn

Verizon Wireless Network Extender and the Terrible, Horrible, No Good, Very Bad Customer Service experience

It was a dark and stormy night...
For the past eight years, I had been happy with Verizon wireless service. Great coverage and rarely a dropped call. However, all of that changed when I moved into a lovely mid-century modern condominium. The solid concrete walls and ceilings were blocking my attempts to communicate with the outside world (i.e. order pizza).
Enter the Verizon Wireless Network Extender! My own personal cell tower! Alas, the VWNE was $250, which was a lot of money. So, being the resourceful recycling advocate that I am, I procured a refurbished one and hooked it up to my network. Then I called Verizon to begin what would soon become one of the Bottom 10 Least Enjoyable Experiences in customer service history (note: obvious foreshadowing).
The first technician I spoke with was Benjamin, who was actually quite helpful. He noted the VWNE's MAC address and other information before attempting to allow me to access my unit. But he could not. Why? Apparently the unit was still registered to another Verizon customer. He told me the matter would be forwarded to "Verizon Correspondence Support" who would contact the registered owner and get their approval to reassign the unit.
A week later, I called in to ask about the status of my request, but was told by Darryl (another tech from the VWNE department) that the "Verizon Correspondence Support" department did not exist. Did. Not. Exist? Fine, I explained the situation again, and Darryl eventually told me he would submit a special access form which may resolve the problem. He apologized for the mixup, thanked me for my patience, and told me to wait 24-48 hours for his return call with the results.
120 hours later, I called to ask about the status of the change access form because I had not received a callback. Michelle, another representative of VWNE support, told me there was no record of this form having been submitted. No. Record...? After which, she made no effort to help me after reading through my transcript. In fact, quite the opposite. To paraphrase...
"I'm sorry we wasted two weeks of your time leading you to believe we had a solution. Actually, there is no Verizon Correspondence Department, there is no special access form, and no tech will be calling you back. Furthermore, I will not allow you to use our unit because the previous owner hasn't filled out Release Form 27B stroke 6. For all I know it might have been stolen. Perhaps by you? I guess we'll never know for sure, because I won't contact the owner for any reason. In fact, there is nothing I can do to help you whatsoever. But if you like, feel free to throw our network adapter in a landfill. Thank you and have a nice day."
OK Michelle, here's the deal. I don't even WANT this doohickey. You see, all I want is for my phone to work. That's why I am calling you. To get THIS piece of your equipment working, at my expense, so that I can continue to be a Verizon customer. Seems like I'm doing my part. Why is this so difficult?
"Sorry"
Lesson of the story? DON'T BE A MICHELLE. If a customer is in trouble and you can't solve his/her problem, contact a supervisor and work out an alternative. In my example, perhaps Verizon could have provided me with an "official" VWNE? At a discount? Or have a technician sent out to examine the signal? Really, *anything* is better than being brushed off. After being brushed off.
After being brushed off.

Follow up: I acquired another VWNE from a local seller, just in case he had to be contacted for the Nuclear Priority Phone Release Code (geez). Ironically, it wasn't necessary, because said fellow had already left Verizon after too many negative customer service issues. Oops.
The good news is that Verizon was able to properly activate the second unit. I was connected to a VWNE tech named Bertha who was VERY helpful and treated me like a human being. Which made all the difference and restored my faith in humanity. I requested that my story be relayed to upper management so that the hordes of secondhand VWNE buyers wouldn't also get burned by Verizon's "hands off and look elsewhere" policy. Bingo. Finally. Done.
Epilogue: Until Verizon eases up on their needlessly stringent policy, beware the unchecked VWNE! Be sure to get the MAC code and check it with a local store/tech support before buying it.

Network Extender problems w/Qwest customers during July 2011

I believe I have found the cause of the Network Extender problems surfacing in July, 2011. I am a customer who has been out of Network Extender usage for two weeks now. Read on....
Unbelievably, almost no one at Qwest, Verizonwireless, or Samsung (NE's manufacturer) has any idea what the cause is and neither Qwest nor Samsung knows that a problem exists at all.
After many hours on the phone to all three companies I finally believe I know the cause of the problem. The cause is an updated firmware revision that was pushed to all Qwest customers who use the Actiontec PK5000 modem/router. They have been pushing it out over the last few weeks, so the symptoms have been rolling rather than happening all at one time.
The latest version of the PK5000 firmware is QAP002-3.60.3.0.9.9 When the customer's modem receives that version update (unbeknownst to them), Network Extender is rendered inoperable... the modem does not recognize the NE is plugged into it and does not provide an IP address. The WAN light goes solid red, the GPS goes magenta and the SYS light goes red.
Because Qwest's PK5000 works fine with the upgrade (i.e. both wi-fi and ethernet connections work fine with my Macintosh MacBook Pro), they have no interest in solving my VerizonWireless problem.
Bottom line is VerizonWireless needs to get a patch created "yesterday" and made available to all Network Extender customers who use the Actiontec PK5000 Qwest modem/router immediately. I live in a rural area and despite the fact I've had a VerizonWireless cell phone for many, many years, I'll be forced into changing cell phone providers soon, as will every other NE user who has lost their NE usage because of this problem.
It boggles my mind that no one has figured this out and provided a patch for the Network Extender. Understandably, Qwest could care less this is happening, since their service is not effected. This is truly VerizonWireless' problem.
Now, what can you do??? Call customer service right now and get technical support. Give them the information above and let them know they need to develop a patch for the Network Extender to work with the new firmware (i.e. operating system) of the Actiontec PK5000 modem. It's only when they hear from a bunch of people that they will step up the urgency to find a solution. Thanks!

OK, what's the deal here. I've been having the same problems. Verizon gave me a new extender and I still have the same problem. The week of July 15th everything went dead. I live in downtown Denver and I still can't get service at my house. My network extender is no longer compatible with the PK5000 modem QWEST issued. Firmware got pushed out? uhh... OK that doesn't mean anything to me. Not my problem, but kudos to the gentlemen who figured that out.. Neither Verizon or qwest seem to not want to take responsibility.
So what's next? is there an extender on the market that is compatible with the infamous PK5000? Evidently, the guys @ Qwest I was on the phone with for 45 minutes seems to think it's some type of high speed low drag, technological phenomenon. I'd like to add that if someone from qwest or verizon tech support reads this, I do not have a land line at my house, I have never had a land line at my house so no I can't go to my desktop and troubleshoot the modem while on the phone. just to reinterate I live in downtown denver I do not have cell coverage at my house, and no it's not my house. Everyone in our area does not have coverage.
I've had verizon for over 10 years now and never had a problem. This is the first and biggest problem I had becasue verizon and qwest decided to "bundle" thier service offering...whatever that means.
I believe I have found the cause of the Network Extender problems surfacing in July, 2011. I am a customer who has been out of Network Extender usage for two weeks now. Read on....
"Unbelievably, almost no one at Qwest, Verizonwireless, or Samsung (NE's manufacturer) has any idea what the cause is and neither Qwest nor Samsung knows that a problem exists at all.
After many hours on the phone to all three companies I finally believe I know the cause of the problem. The cause is an updated firmware revision that was pushed to all Qwest customers who use the Actiontec PK5000 modem/router. They have been pushing it out over the last few weeks, so the symptoms have been rolling rather than happening all at one time.
The latest version of the PK5000 firmware is QAP002-3.60.3.0.9.9 When the customer's modem receives that version update (unbeknownst to them), Network Extender is rendered inoperable... the modem does not recognize the NE is plugged into it and does not provide an IP address. The WAN light goes solid red, the GPS goes magenta and the SYS light goes red.
Because Qwest's PK5000 works fine with the upgrade (i.e. both wi-fi and ethernet connections work fine with my Macintosh MacBook Pro), they have no interest in solving my VerizonWireless problem.
Bottom line is VerizonWireless needs to get a patch created "yesterday" and made available to all Network Extender customers who use the Actiontec PK5000 Qwest modem/router immediately. I live in a rural area and despite the fact I've had a VerizonWireless cell phone for many, many years, I'll be forced into changing cell phone providers soon, as will every other NE user who has lost their NE usage because of this problem.
It boggles my mind that no one has figured this out and provided a patch for the Network Extender. Understandably, Qwest could care less this is happening, since their service is not effected. This is truly VerizonWireless' problem.
Now, what can you do??? Call customer service right now and get technical support. Give them the information above and let them know they need to develop a patch for the Network Extender to work with the new firmware (i.e. operating system) of the Actiontec PK5000 modem. It's only when they hear from a bunch of people that they will step up the urgency to find a solution. Thanks!"

Network Extender Stopped Working - Resolution Keeps Getting Pushed Back

I have had good service with a network extender for about 5 months until last Wednesday (Sept 28). Actually, I had acceptable service in my home WITHOUT a network extender until Verizon started testing 4G in my area last spring/early summer. Then, my service went from okay to NONE. After numerous calls to tech support and escalations, an alleged "field test" was conducted on my street. Conclusion: Foliage from trees causing signal loss. Solution: $125 for a network extender. Foolishly (as I later learned) I payed the $125 (many people claim to have received the free after reporting numerous problems and threatening to cancel service)...anyawy, last Wednesday I noticed @ home that my signal was varying from 3G to 1x, and the signal bars were all over the place. My phone is showing 1x @ about -70 dbm, and either NO 3G or with a signal of -120 dbm or worse. On rare occasions I will get a brief 4G indication. I did the usual, removed battery from phone, etc. but later learned that my wife's phone was doing the same thing. According the the latest Verizon map I an deep within a 4G coverage area, yet can hardly get a signal of any kind within a 1/4 mile of my house without the extender. While troubleshooting on my own and with Verizon tech support, I power cycled the network extender (all lights are on as they are supposed to be), ran the 8x8 VIOP test on my DSL service (it passed with flying colors), reset my DSL modem and router, refreshed DHCP on the router, checked all settings on both Verizon phones in the house. Dialing #48 indicates that I am within network extender coverage, yet the signal varies from 1x to 3G/5 bars constantly as I sit in the room with the extender. Several calls to tech support, two escalations, power increased on extender, resolution promised within 24 hours, then 48 hours, now today was told 72 hours.
My questions are: Why suddenly signal loss to two phones from the extender after ruling out 2 phones and ISP, why such a poor signal at my home (not just inside...anywhere within a quarter mile) in the first place when the coverage map shows I'm well within the 4G coverage area, why is the resolution being pushed back every time I call to inquire?
Any help, especially from Verizon, would be appreciated.

I started on another string, but reading this tells me we have the same problem. Got the extender, everything programmed, phones indicating connection to the extender network, but now I have the same issue. My wife's Iphone shows great signal, but the words are clipped as well. My Droid X has no better signal strength indicated than before, (yes, it gives the short double beep so it must be connected) and the voice quality is bad enough that one can't understand the caller. I can get signal directly when outside well enough to make decent phone calls. When I go outside and away from the extenders range voice transmission returns to normal---though occasionally I will drop a call in normal transmission. I have good 3G outside (3-4 bars though sporatic), but as soon as I try to make a call the signal drops to one bar on 1x. Therefore, the reason I got the extender so we could make calls inside the house rather than walking outside in subfreezing weather!!
Same routine,...called Tech service and got a rep. She couldn't do anything but tell me that it had to be the "contruction materials in my house". Said we must have brick contruction,....no, it's vinyl siding. I did say that we had a foil backed insulation material surrounding the house and she quickly affirmed that had to be the problem. It was blocking the signal inside the house and the extender wouldn't pick it up.
But if the extender is in the window, doesn't that solve the problem? Point---if we stand at a north or east window (we have large windows on both sides) we are able to get a signal on the phone, but the service is "iffy." Again the reason for the extender. She repeated again "Verizon can't do anything about the contruction materials in our house." Then she said that the extender is designed for "people that live along the 'coasts' that have weak signal!!??" That was a hint that it wouldn't work in the midwest. Her final comment was that the extender wouldn't work if we had weak signal in the area(interesting that was said after her indicating that it was designed for customers with "weak" signal.) When I asked why it was connected to the internet, I didn't get an answer. I could tell I wasn't going to get information to help so I thanked her and gave up.
So were these excuses or reasons? The local store that told me to get the extender knows absolutely nothing---"just call tech service." I've had calls to 611 now three times, reprogrammed, reset the unit, and it still doesn't work. I'm not even going to ask anyone in the forum to help as I'm sure that others are just as frustrated. Verizon claimed the best technology and customer service when we switched a year ago. We were shown on the map well within the 3G territory, but quickly found out that those maps are not accurate. While we live on the prairie (flat land), our normal signal goes from 1x to 3G and back constantly. At night the signal is weaker than daytime. Sometimes we have 3, even 4 bars of 3G and 2 minutes later 1 bar of 1x. ( I'm sitting here watching my phone do that right now.) The only solution is to go back to ATT. We dropped calls with them, but at least could talk in the house with their phones. It's costly to switch as we have to buy out the contract, but this service is unacceptable.
The real issue is credibility of the company. I was told that we would be far more satisfied with Verizon service; and that if there were ever any problems---they would be fixed. That wasn't a true statement. I wish there was a credible alternative to both ATT and Verizon in our area.

Droid X not connecting to my Network extender

I have a Droid X and just got a Verizon network extender, because of poor signal in my house. I setup the network extender and have 4 blue lights on it. The network extender shows up in "my verizon", but my Droid X will not connect to it. I did *228 and still nothing. I call #48 and I get message #206 your call can not be completed at this time. I have rebooted the phone, computer and still nothing. I called tech support and had a 40 minute wait and gave up. Any ideas??? Craig

Same here. I'll give you my whole story, and you can decide what to do.
First, are you a former alltel customer? If so, that's the problem. You probably still have your alltel plan, and your plan determines which PRL you get. The vzw uses the PRL to determine who uses it and who doesn't. So the first line of customer support (yes, you'll have to call them) will want you to move to a vzw plan. If you want to do that, fine, but I didn't. I read online that this was the likely problem, and their local vzw retailer fixed it for them. For me, they gave me a number to call (sorry - don't have it, but your local retailer can probably give it to you), and they seemed much more reasonable. I explained that I had an Alltel PRL and needed a vzw PRL to make the NE work, and they did it on the spot. I did #48 and connected right up.
It seems that once the NE has your phone registered, it doesn't lose it even if your PRL goes back, as mine has.
Now, if your NE ever stops working (red sys light, blinking red gps light), it's probably your router. They told me the following routers should be avoided:
Linksys WRT54G <= this was my router
Netgear WGT624
DLink DIR625
Dell Trumobile 2300
So I bought a Belkin N+ yesterday and haven't had any trouble since.

Problems with Network Extender

We have recently moved into a metal building as our home. Our phone signals are affected and so we did the research and bought a Verizon network extender. The bars on our phones went straight up to 4 and the VNE works great ... up until you use the internet for anything that takes a little bandwidth. I work in a home office over a VPN all day. I can be taking a call and as soon as I send an email (no attachments just an email), my call becomes choppy and unusable. I paid our ISP technician an hour's onsite visit to troubleshoot our in-home network and with his monitoring we noted that the bandwidth performance was drastically affected when the VNE is attached and working. According to FAQs, the bandwidth required for the VNE should be nominal. We have 10 mbps down and 4 up...and the VNE seems to cause all kinds of internet issues when plugged in.
Further, the GPS signal catches and stays for hours but then seems like when left unattended for hours the blue light goes away...if I pick up the VNE and just move it around, the GPS signal catches again. I have attached the "external GPS cable" just to see but if it gets the Blue light at all, doesn't that really mean the extra cable isn't necessary?
Does anyone have any suggestions how I can successfully use this tool?

Hi vjamison812,
I want you to have the best experience using your cell service while at home. Every call connected to the extender should only be using an average of 40 kbps. Was the technician able to advise how much bandwidth is being used? We may need to reach out to our engineering team to confirm the manner that the Network Extender is connecting to your internet but the more information we have from your ISP, the more details we can provide. I also recommend you contact the manufacturer of your router if it's different than your ISP. Occasionally settings need to be changed to ensure better call quality.
Does the GPS light turn off or does it go from Blue to Red? The external cable is only needed when the light is Red and stronger connection is needed. Please ensure that the Network Extender is located in an open area, preferably in an elevated location near a window and in an upright position. Please provide more details as to exactly what happens with the light.
Thank you,
MariaC_VZW
Please follow us on Twitter @VZWSupport

IPhone 4 and network extender troubles

I live in an area where I need a network extender to receive a signal. All has worked perfectly fine in the last 4 years I've been with Verizon, until about 4 weeks ago when my daughter was trying to send me pictures that I never received. I then noticed a picture I had sent her didn't go through either. I'm usually connected to wifi, but when I'm not and try to access the internet it says "could not activate cellular date network".   I have tried every suggestion I could find on the internet from other people who have had this issue with no luck, and I do mean everything from toggling off and on this and that, to taking my phone back to factory settings, which by the way, even with no back up and just adding one picture and one contact this issue exists. When I'm in a 3G area I have cellular data and the phone works fine, including being able to send and receive pictures and being able to access the internet, so I have no reason to believe it's the phone or the settings. I'm thinking it has something to do with the network extender not playing nice with my iPhone because my husbands Android is able to send and receive pictures and access the internet with no problems.   I would also like to note that about 2 weeks ago I contacted support to see if they had any news, the tech tried sending me a picture which I did just randomly receive about 2-3 hours later, along with a picture my daughter had sent me earlier in the day. I asked her to send me another one which I got, but after that I tried sending her a picture and the problem was back.
I have been in contact with technical support and network support, who haven't really helped me. I don't think they know what the problem is so they just ignore me, as it's been 8 days since I've heard from them. I think 4 weeks is plenty of time to at least narrow it down. On my first ticket they asked me to run a speed test, which I did and they were going to check the towers. They called me on my cell, but I missed the call, thanks for leaving that VM though, no cellular data=no VM, so I didn't know until days later you left a message saying no problems were found. So I had to start over again, two weeks since the problem started.   On my second ticket they said they didn't do the first ticket right, a week later they called back asking for another speed test, which came back above minimum requirements, they were going to pass it on to network support and here I wait 8 days later, 4 weeks total with no end in sight.
Today I stopped at the Verizon store hoping they'd have some suggestions. They said they couldn't do anything on their end, I'd have to call technical support...The only thing they told me that was new was something about a security breach with Samsung extenders, and maybe an update was pushed to my extender that's not playing nice with iPhone. But how do I check on something like that, who do I report this to??   If that was the case wouldn't Verizon tech support know about it? I'm not getting any help and I don't feel like anyone at Verizon really cares, but you can bet if my payment was 4 weeks late there'd be an issue.
Any suggestions?

How old is the extender? Can it support 1x or both 1x and 3G? Try checking the Network Extender space for more suggestions and similar questions.

Verizon should be giving me a network extender if I cannot use their phone here in my home even though they say I "should" have coverage. Verizon acknowledges that it is a problem of theirs...but I'm expected to pay my bill and can't use my phone?

I want VERIZON to send us a NETWORK extender at their cost because I pay my bill and am NOT receiving phone service from VERIZON as promised. I am stranded without the use of my cell phone in my home. My contract says that VERIZON will provide me service and I must pay...I DO pay. Why would VERIZON do this to a almost 7 year responsible customer? Our whole family uses VERIZON (seperately) and this is horrible customer service. VERIZON knows that many of the basic phones do not work as promised. I want a working phone. All VERIZON keeps saying is that my upgrade isn't until August? I don't want an upgrade, I want a phone that works. I am contacting the Attorney General's office to see what can be done. I have missed emergency phone calls and now will be in a snowstorm without a reliable phone.

First of all, Verizon does not guarantee service, even in areas where the map says there is full coverage.
Service provided vial radio waves can be affected by multiple things, such as foliage, buildings AND asmospheric conditions such as snowstorms.
Maybe you should have purchased the NE before the snowstorm, but then if your power went out, you would be out of luck. Of course, your power company says they will provide you power, but then again, sometimes there are outages.
If phone service is so important, there is NOTHING as reliable as a land line!!!

Does the network extender work in "extended coverage" areas?

We are going to be at a cabin in a rural area that is in "extended 3G" / "extended digital coverage" according to the verizon coverage map (a few miles east of Arnold, CA).
As the cabin has internet (we go there every summer), will the network extender work given that it's in an extended coverage area? I usually get 0 bars when I am at the cabin and it would be nice to be able to make/receive calls on the cell phone without having to drive into town several miles away.

Hello norm_!
I'd be happy to clarify the Network Extender functionality. I looked up your Arnold, CA location, and unfortunately, the network extender will not work in this area. I apologize for the inconvenence, and I do hope you have a wonderful trip!
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

Why Can't VZ do the Right Thing For Once and Permit Network Extender Owners to Close their Networks?

Given the fact that the Network Extender can be set for managed access or open access, clearly it can technologically be configured so that a closed network could be set up so that ONLY those users that are included in the "priority list" could access the Network Extender.
If I had to guess, Verizon, prefers to benefit from your internet connection and your investment in a network extender by bolstering their network in poor reception areas for all of their customers in the vicinity on us Network Extender owners' backs rather than to do the right thing and permit a customer who has paid for the device as well as their internet access to close the network.
I find this sleazy and hope VZW will rethink its approach to this. We who subscribe to VZW for our cellular service pay the highest rates, on average, in the country for cell service. We have also paid hundreds of dollars for the Network Extender, and pay for the internet that is used to facilitate the phone calls made through the network extender.
Once it a while it would be nice if VZW did the right thing for its customers and not blatantly, at least, put their corporate greed about the needs of their customers.

I called Verizon tech support, and was informed that there is an option to close the Network Extender. This would allow only numbers on the white list to connect to the extender. Is the information I received incorrect? I spoke to them just the other day. Have you tried to configure the extender recently?
My post asking for clarification is here: https://community.verizonwireless.com/message/1002928#1002928
Thanks for any information you can provide.

Will increasing my broadband speed help my Network Extender Perform Better?

Hello, sorry if this isn't posted in the correct area. I'm new to this community and couldn't find a Network Extender specific category.
Background: I live in a "low spot" and have shoddy phone service in my home. As a result, I purchased a Network Extender about 1.5 years ago.
I've been limping along for some time with my 1.0 Mbps basic internet service but am now working from home frequently and taking calls though the day and if my internet is being used by anything else in the home (PC, iPad, Kindle - etc). my calls either get really choppy or I drop the call. Since I'm working from home computer based this is quite annoying and I'm finally to the point that I'm just going to get a home phone if I can't figure out.
Question: If I increase my broadband internet speed to perhaps a 10 or 12 Mbps will this help with the strength of the Network Extender and prevent calls getting choppy and/or dropped?
Also, I should add that my current internet service is advertised as a 768 Kbps but speed tests say it's 1.0 Mbps. Also - between my husband and I we've had several different phones on the extender and all are the same so I don't believe it's phone-device related.
Thanks in advance for any input, it's greatly appreciated!

katiel021 wrote:
Hello, sorry if this isn't posted in the correct area. I'm new to this community and couldn't find a Network Extender specific category.
Background: I live in a "low spot" and have shoddy phone service in my home. As a result, I purchased a Network Extender about 1.5 years ago.
I've been limping along for some time with my 1.0 Mbps basic internet service but am now working from home frequently and taking calls though the day and if my internet is being used by anything else in the home (PC, iPad, Kindle - etc). my calls either get really choppy or I drop the call. Since I'm working from home computer based this is quite annoying and I'm finally to the point that I'm just going to get a home phone if I can't figure out.
Question: If I increase my broadband internet speed to perhaps a 10 or 12 Mbps will this help with the strength of the Network Extender and prevent calls getting choppy and/or dropped?
Also, I should add that my current internet service is advertised as a 768 Kbps but speed tests say it's 1.0 Mbps. Also - between my husband and I we've had several different phones on the extender and all are the same so I don't believe it's phone-device related.
Thanks in advance for any input, it's greatly appreciated!
Verizon says the minimum should be 1Mbps, so even though a speed test might show that you get that speed, going on a rated 768Kbps sounds a little risky, especially when there is any contention for internet.
I would also check prices. What will it cost to upgrade the internet speed vs getting a landline (perhaps as part of a bundle)? Of course, upgrading the speed might have other benefits unrelated to calls (once you surf at higher speeds it is very hard to go back).
Also, doesn't the network extender still use your wireless minutes for calls? If so, you might want to look into other VoIP vendors where you use a landline type phone that plugs directly into your connection. This will still probably need you to upgrade your speed to work well, but you may be able to reduce your wireless minutes to offset the cost of the upgrade and the VoIP vendor.

Will there be a 4G Network Extender

I currently have the Samsung 4G Network Extender. It works great where it is installed in my home office, but my cell phone reception is terrible in the rest of the house. Since Verizon has rolled out 4GLTE in my area also, will there be a 4G Network extender that I can use?
Thanks

The VZW NE is for 3G only.
If you would like 4G LTE coverage in an area it normally does not reach or penetrate then you can look into antenna and amplifier kits that are sold through 3rd parties.
Examples of 3rd party amplifier and antennas:
http://www.wilsonelectronics.com/
https://3gstore.com/
Anytime you consider purchasing a wireless network extender you should analyze your environment with a site survey. Here is a great link that can explain the process of performing a site survey and analyzing the results:
http://3gstore.com/page/13_will_an_antenna_help_me.html

Trying to figure out a Network Extender Problem

So I am not at a loss for trying to figure out what's the issue with my NE that I just got since I've had VZW service issues in my home for months.
Network:
Cable Modem->NAT Server -> Switch -> Network Extender
I've never had any IPsec issues using VPN on any of my work laptops with either Array or Cisco VPN. I went into the NAT server and port forwarding 53,500,4500,52428 on both UDP and TCP. I've tested that it works to another laptop behind the NAT box using both bit torrent tests / windows RDP. So the forwarding should work. I know there is no front end to the NE (which is frustrating) since I am seeing traffic come out the NAT to VZW (and VZW has shown me the local IP). So any advice here? If I plug the NE directly into the Cable Modem, works great in about 5 minutes. I find it hard to believe that this thing won't work with a switch (as per Samsung).
Any other advice here? I might have to add a 3rd NIC to my NAT Server just to dedicate to the NE if I can get the above to work.
Thanks for the help!
--Erik

See https://forums.adobe.com/thread/1619850

Network Extender doesn't transition to local cell tower

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