Network Extender is awesome!!!!

The network extender has enabled me to go from a signal that ranged from -97dBm to -102-dBm, to around-64dBm to -78dBm. For the first time since December 2007 when I moved to my new home. I can make and receive calls in my home without asking the caller if I can call them back from my landline phone!
BUT... now despite all the lights on the network extender being a solid blue color as they should be, the weather widget on my HTC Incredible 2 shows my current location as being a town almost 90 miles away. My location on Google maps is showing correctly. I'm pretty sure the problem is the network extender, since when I was at work yesterday my location on the weather widget was correct. Any suggestions??

Hello,
BLed, I am glad to hear you are having a great experience with the Network Extender. I can confirm the GPS the Network Extender uses is strictly for Enhanced 911 capabilities. It does not interact with any other location based services or track where you are at within your home. I would suggest checking the other GPS services provisioned on the device, press Menu>Settings>Location. GPS is most accurate when not in a building so the results you get while in your home can't be definitive though I understand 90 miles is excessive. I am happy to continue troublshooting your GPS concern.
reanbow8, check out the Network Extender website for pricing, reviews and FAQ related to this product. As you can see by the previous post the extender is beneficial for buildings experiencing low signal quality. Please let me know if you have any other questions.

Similar Messages

How do I place an order on something that is out of stock, specifically an A/C battery pack for my network extender

My Network Extender has lost power and I don't want to pony up $300 for a new extender considering the one I have is only a couple of years old. I spoke to a tech support agent and was told that the power adapters were out of stock and run about $30. I've searched online but have had no luck in finding a replacement since the extender is proprietary to VZW. I'm willing to be without the extender but if I could get the adapter for $30 that would be awesome.
I'm looking for AC Adapter Model JG-1230 for Samsung Network extender.

Is this it?
New AC DC Adapter for Samsung SCS 26UC4 Wireless Network Extender Power Supply | eBay

IPhone 4 and network extender troubles

I live in an area where I need a network extender to receive a signal. All has worked perfectly fine in the last 4 years I've been with Verizon, until about 4 weeks ago when my daughter was trying to send me pictures that I never received. I then noticed a picture I had sent her didn't go through either. I'm usually connected to wifi, but when I'm not and try to access the internet it says "could not activate cellular date network".   I have tried every suggestion I could find on the internet from other people who have had this issue with no luck, and I do mean everything from toggling off and on this and that, to taking my phone back to factory settings, which by the way, even with no back up and just adding one picture and one contact this issue exists. When I'm in a 3G area I have cellular data and the phone works fine, including being able to send and receive pictures and being able to access the internet, so I have no reason to believe it's the phone or the settings. I'm thinking it has something to do with the network extender not playing nice with my iPhone because my husbands Android is able to send and receive pictures and access the internet with no problems.   I would also like to note that about 2 weeks ago I contacted support to see if they had any news, the tech tried sending me a picture which I did just randomly receive about 2-3 hours later, along with a picture my daughter had sent me earlier in the day. I asked her to send me another one which I got, but after that I tried sending her a picture and the problem was back.
I have been in contact with technical support and network support, who haven't really helped me. I don't think they know what the problem is so they just ignore me, as it's been 8 days since I've heard from them. I think 4 weeks is plenty of time to at least narrow it down. On my first ticket they asked me to run a speed test, which I did and they were going to check the towers. They called me on my cell, but I missed the call, thanks for leaving that VM though, no cellular data=no VM, so I didn't know until days later you left a message saying no problems were found. So I had to start over again, two weeks since the problem started.   On my second ticket they said they didn't do the first ticket right, a week later they called back asking for another speed test, which came back above minimum requirements, they were going to pass it on to network support and here I wait 8 days later, 4 weeks total with no end in sight.
Today I stopped at the Verizon store hoping they'd have some suggestions. They said they couldn't do anything on their end, I'd have to call technical support...The only thing they told me that was new was something about a security breach with Samsung extenders, and maybe an update was pushed to my extender that's not playing nice with iPhone. But how do I check on something like that, who do I report this to??   If that was the case wouldn't Verizon tech support know about it? I'm not getting any help and I don't feel like anyone at Verizon really cares, but you can bet if my payment was 4 weeks late there'd be an issue.
Any suggestions?

How old is the extender? Can it support 1x or both 1x and 3G? Try checking the Network Extender space for more suggestions and similar questions.

Verizon Network Extender

Any success stories using the Verizon Network Extender? I'm not having much success. I tried setting the VNE up by connecting it to my AirPort Extreme and got blue LED's on power, GPS, and WAN fairly quickly, but the SYS LED was solid red. After an hour with no change I tried connecting the VNE directly to the modem thinking there may have been a conflict between the VNE and the APE. No such luck, in this config both the SYS and WAN LEDs remained red.
I called Verizon Tech support and they had me reconnect the VNE to my APE and once again the SYS LED remained red. I spent several hours on and off the phone with Verizon Tech support running some tests and doing some troubleshooting but didn't get anywhere. The tech finally told me he would need to submit a troubleshooting ticket and that they would get back to me within 24hrs.
My Google search didn't reveal anything concrete either. There were a number of people reporting success using the VNE with APE as well as a number of people reporting problems. The threads were a year or more old and none had any real solutions.
I'd like to here from fellow forum members of their experience with the VNE.

Hey chaseyDog,
I am very sorry to hear about your troubles with the Network Extender. I know they do help a lot in terms of your service indoors so I can understand how much you want them to work. It seems like you have done a lot with your NE and we want to make sure it's working properly. Do you have any update on how it is working now? Was there a resolution provided to you from the ticket? Please let us know since we only want the best for you! Thanks!
MichelleG_VZW
Please follow us on Twitter @vzwsupport

Verizon should be giving me a network extender if I cannot use their phone here in my home even though they say I "should" have coverage. Verizon acknowledges that it is a problem of theirs...but I'm expected to pay my bill and can't use my phone?

I want VERIZON to send us a NETWORK extender at their cost because I pay my bill and am NOT receiving phone service from VERIZON as promised. I am stranded without the use of my cell phone in my home. My contract says that VERIZON will provide me service and I must pay...I DO pay. Why would VERIZON do this to a almost 7 year responsible customer? Our whole family uses VERIZON (seperately) and this is horrible customer service. VERIZON knows that many of the basic phones do not work as promised. I want a working phone. All VERIZON keeps saying is that my upgrade isn't until August? I don't want an upgrade, I want a phone that works. I am contacting the Attorney General's office to see what can be done. I have missed emergency phone calls and now will be in a snowstorm without a reliable phone.

First of all, Verizon does not guarantee service, even in areas where the map says there is full coverage.
Service provided vial radio waves can be affected by multiple things, such as foliage, buildings AND asmospheric conditions such as snowstorms.
Maybe you should have purchased the NE before the snowstorm, but then if your power went out, you would be out of luck. Of course, your power company says they will provide you power, but then again, sometimes there are outages.
If phone service is so important, there is NOTHING as reliable as a land line!!!

How can I get my 4g phone to reliably and seamlessly talk to my network extender?

I moved a few months ago, and ever since I've had major problems with dropped calls on my phone.
Before, I was on the inside of a large concrete apartment building, and I had the 3g network extender. Because I was near the center of the building, despite the courtyard in the middle, I had no problem connecting to the 3g extender, as there was no meaningful competing signal.
Now, I'm across the street, but on the outside of the building. Calls were able to connect sometimes from within the apartment (without the extender) because there is some cellular coverage. However, we would occasionally drop calls on all three VZW cell phones in the apartment, I reactivated the network extender. This has helped the two other lines (a Stratosphere II/Galaxy Nexus and a Galaxy S4) immensely. However, my phone will consistently drop calls just a few seconds in - excluding the Lumia, which doesn't hit the network extender and therefore seems to drop slightly less often since there is no handoff. I typically see 1-2 bars of signal.
A few of the troubleshooting steps I've tried:
I have gotten a brand new SIM from a VZW corporate store
I hate tried multiple phones - Galaxy S3, Nexus (the same one that another household user has not had any problems with), and a Lumia 822
I have ensured that I'm on the network extender via #48 - I get on the extender on all phones except the Lumia 822, which doesn't drop calls quite as often. This is even the case when I'm connected to LTE on the Android phones; this makes sense, since the extender is 3g/1x only, and all voice calls are over 1x.
I have tried multiple distances between the phone and network extender - both very close (within 3 feet) and farther (15 feet + wall)
I have tried my phone(s) without cases, and typically use a thin TPU rubber case on the galaxy S3.
I hate tried factory resets on all three phones.
I have ensured that my phone number is on the network extender access list.
If I disable LTE (some phones are easier than others; for example the GS3 makes this rather difficult. The menu under Settings > More Settings > Mobile Networks < Network Mode) offers three options: Global, LTE/CDMA, and GSM/UMTS. However, third-party apps can adjust this; for example, "Advanced Signal Status" can (via Addition Info > Device Information). When I set my phone to CDMA only there, I get a solid connection. #48 still tells me I'm on the network extender, and I have 5 bars of signal. I use another app, SignalCheck Lite, to give me solid signal readings.
Signal Measurements:
Galaxy S3, CDMA only (via 3p app), <3 feet from extender
5 Bars, connected to wifi and non-LTE signal, will not drop calls
1xRTT: -61 dBm
EvDo: -72 dBm, SNR 8 dB
LTE: No connection
Wifi: -64 dBm
Galaxy S3, normal LTE/CDMA mode, <3 feet from extender
1 Bar, connected to wifi and presumably LTTE signal, will drop calls FREQUENTLY
1xRTT: -66 dBm
EvDo: No longer shown in app; eHRPD is shown with no connection
LTE -117 dBm, SNR 7dB
Wifi: -67 dBm
Given that the 1xRTT signal is reasonably strong in both cases, my suspicion is that a handoff is occurring incorrectly. It's prioritizing the LTE base station over the extender, despite the large signal discrepancy. My understanding is that a handoff can occur from extender to VZW tower, but not the other way around - so one it has transferred over, it will inevitably drop, often just a few seconds into the call.
However, the 'CDMA only' is not a good solution. Along with not being something normally in the device's settings, this is a major inconvenience - even if it were the settings screen, that's 5+ taps every time I enter or exit my apartment. (Nor can this be automated with a tool like Tasker.)

AdaS_VZW,
I'm not sure if the area has been surveyed; it's a large group of apartment buildings about a within a couple miles of Dulles International Airport in Northern Virginia, so I would imagine that it probably has, but I'm not sure. How would I find out?
I understand that the Network Extender does not support LTE connections (I know there are two models, the 1x-only and 3g, both made by Samsung - I have the 3g model, SCS-2U01). I know that it can support a 3G data connection, but that should be irrelevant - I'm always connected to my wifi network in my apartment.
What's particularly vexing, however, is that both a Galaxy S4 and Galaxy Nexus in my apartment (the other lines on my account) do not seem to have this issue. While I haven't done so with the S4, the Nexus exhibits this problem when my SIM is in it - and again, this is a fresh SIM from just a few weeks ago.
I'm currently trying to disable Mobile Data when in the apartment to see if that will make it more stable. I'll post in a day or two with results from that.
Shawn

Verizon Wireless Network Extender and the Terrible, Horrible, No Good, Very Bad Customer Service experience

It was a dark and stormy night...
For the past eight years, I had been happy with Verizon wireless service. Great coverage and rarely a dropped call. However, all of that changed when I moved into a lovely mid-century modern condominium. The solid concrete walls and ceilings were blocking my attempts to communicate with the outside world (i.e. order pizza).
Enter the Verizon Wireless Network Extender! My own personal cell tower! Alas, the VWNE was $250, which was a lot of money. So, being the resourceful recycling advocate that I am, I procured a refurbished one and hooked it up to my network. Then I called Verizon to begin what would soon become one of the Bottom 10 Least Enjoyable Experiences in customer service history (note: obvious foreshadowing).
The first technician I spoke with was Benjamin, who was actually quite helpful. He noted the VWNE's MAC address and other information before attempting to allow me to access my unit. But he could not. Why? Apparently the unit was still registered to another Verizon customer. He told me the matter would be forwarded to "Verizon Correspondence Support" who would contact the registered owner and get their approval to reassign the unit.
A week later, I called in to ask about the status of my request, but was told by Darryl (another tech from the VWNE department) that the "Verizon Correspondence Support" department did not exist. Did. Not. Exist? Fine, I explained the situation again, and Darryl eventually told me he would submit a special access form which may resolve the problem. He apologized for the mixup, thanked me for my patience, and told me to wait 24-48 hours for his return call with the results.
120 hours later, I called to ask about the status of the change access form because I had not received a callback. Michelle, another representative of VWNE support, told me there was no record of this form having been submitted. No. Record...? After which, she made no effort to help me after reading through my transcript. In fact, quite the opposite. To paraphrase...
"I'm sorry we wasted two weeks of your time leading you to believe we had a solution. Actually, there is no Verizon Correspondence Department, there is no special access form, and no tech will be calling you back. Furthermore, I will not allow you to use our unit because the previous owner hasn't filled out Release Form 27B stroke 6. For all I know it might have been stolen. Perhaps by you? I guess we'll never know for sure, because I won't contact the owner for any reason. In fact, there is nothing I can do to help you whatsoever. But if you like, feel free to throw our network adapter in a landfill. Thank you and have a nice day."
OK Michelle, here's the deal. I don't even WANT this doohickey. You see, all I want is for my phone to work. That's why I am calling you. To get THIS piece of your equipment working, at my expense, so that I can continue to be a Verizon customer. Seems like I'm doing my part. Why is this so difficult?
"Sorry"
Lesson of the story? DON'T BE A MICHELLE. If a customer is in trouble and you can't solve his/her problem, contact a supervisor and work out an alternative. In my example, perhaps Verizon could have provided me with an "official" VWNE? At a discount? Or have a technician sent out to examine the signal? Really, *anything* is better than being brushed off. After being brushed off.
After being brushed off.

Follow up: I acquired another VWNE from a local seller, just in case he had to be contacted for the Nuclear Priority Phone Release Code (geez). Ironically, it wasn't necessary, because said fellow had already left Verizon after too many negative customer service issues. Oops.
The good news is that Verizon was able to properly activate the second unit. I was connected to a VWNE tech named Bertha who was VERY helpful and treated me like a human being. Which made all the difference and restored my faith in humanity. I requested that my story be relayed to upper management so that the hordes of secondhand VWNE buyers wouldn't also get burned by Verizon's "hands off and look elsewhere" policy. Bingo. Finally. Done.
Epilogue: Until Verizon eases up on their needlessly stringent policy, beware the unchecked VWNE! Be sure to get the MAC code and check it with a local store/tech support before buying it.

Add Cell Phone Network Extender to Apple Network

I am currently running a Time Capsule which gets its internet feed from a cable modem (Cablevision). I am trying to add a mobile phone network extender (Verizon micro cell) which requires an internet connection (via Ethernet cable) to create a cell phone call, since I have no towers in my area.
The Verizon micro cell requires a VPN output from the router; the TC does not support VPN. So the Verizon micro cell does not get an internet connection if I connect it to the TC via one of its ethernet ports. It does connect to the internet if I connect it directly to the cable modem.
APPLE: WHY DOESN'T THE TIME CAPSULE SUPPORT VPN?!? Honestly, enough is enough, I like the plug and play part of Apple equipment, but maybe, just maybe some people need semi-pro utility out of your equipment. End of Rant.
I could buy another cable modem from Cablevision and simply plug the Verison micro cell into that, but it costs $45 per month, so that's out of the question.
I would like to understand whether the solution I've been given from a very helpful Cablevision tech guy will work and how to execute it with minimum disruption to my network (currently the TC feeds an Airport Express elsewhere in the house as a network extender, so I really do mean minimal disruption, please). In essence, it involves cascading the Linksys to the TC.
I am told to connect the cable modem to a router (I have two unused Linksys routers, one wireless and one without WiFi; my preference is to use the non WiFi router so I don't have two wireless signals), and then connect via the Linksys ethernet ports to the Verizon micro cell and the other to the TC. Apparently this is possible if the TC gets a WAN connection, as opposed to a LAN connection, from the Linksys. The micro cell works fine already, so I guess it just doesn't care.
According to Apple, the input that I'm already using, from the cable modem to the TC, is a 1 GB ethernet WAN port for connecting a cable modem. When I cascade the Linksys to the TC, the TC doesn't see an internet connection, though, and it makes sense that there are conflicting IP addresses causing the problem. The port out of the Linksys works fine as if I switch the wiring, the micro cell gets an internet connection no matter what.
Question 1: How do I configure the Linksys so that its output is something the TC can handle? Will the configuration screw up the signal that's going to the micro cell which is already OK?
Question 2: Or what do I do in AirPort Utility to set up the TC to see the signal correctly (ie as a WAN signal) from the Linksys?
Question 3: Is there anything else I need to know?
Despite the "Go Dog, Go" style of writing above, I know my way around configuring Linksys routers, so your reply can be quite technical. Thanks in advance.
H

Well, not much telling unless you ask the carrier that you are trying to use. If it will not work with the SIM you are trying to use, there could be any number of reasons with a phone that has not been purchased through an authorized reseller. I'm afraid no one would really be able to answer your question without a lot more information.

My Samsung Network Extender worked for years, but no longer works. How do I fix it?!

My Samsung Network Extender worked for years. I switched away from Verizon only to find out it won't work when my phone is on another network. I have since switched back to Verizon and now my Network Extender does not work AT ALL. I will switch away again if this problem is not resolved.

We would be delighted to assist elsdpe! Have you contacted us to readd the Network Extender to your account? If not please contact us directly at 800-922-0204. We look forward to hearing from you soon, thanks!
MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

Network Extender has never worked

We received a network extender from Verizon due to the lack of coverage in the area we live - too far from a tower.
I have tried every weekend to get this thing going and I always get a solid blue power light, solid blue wan light a SLOW BLINKING RED SYSTEM LIGHT and a solid magenta GPS light.
I tried calling Verizon for support but the tech rep didn't know what to do and was trying to read through the manual, I think and the call dropped after about an hour (back to the lack of coverage issue). I was so tired of not getting anywhere that I just let it go for the evening.
Bottom line is - this thing has never worked. All I can find is that a slow red blinking light is there is an abnormal condition.
Is there any further troubleshooting I can do or do I just need to see if Verizon can send me another one?

Update - now I have a solid red GPS light & the slow blinking red SYS light. Will let it sit for an hour (as the sticker on the side suggests) and see if there's any difference

Network Extender - Losing Concurrent Connections to DROID?

Would having a DROID or Blackberry device that is turned on eat up one of my three concurrent Network Extender connections, even if the DROID is not calling someone, but it's data connection is active?

When using the Network Extender, it keeps a connection active on your phone, regardless if you are not receiving a call. The Network Extender uses one of your connections for staying in a ready mode to receive a call should one come in. The Network Extender will also use data for any applications or emails that you have setup on your device. For more information about the Network Extender, please visit the link below:
www.verizonwireless.com/networkextender
Thanks,
EdW@VZW

Does the network extender work in "extended coverage" areas?

We are going to be at a cabin in a rural area that is in "extended 3G" / "extended digital coverage" according to the verizon coverage map (a few miles east of Arnold, CA).
As the cabin has internet (we go there every summer), will the network extender work given that it's in an extended coverage area? I usually get 0 bars when I am at the cabin and it would be nice to be able to make/receive calls on the cell phone without having to drive into town several miles away.

Hello norm_!
I'd be happy to clarify the Network Extender functionality. I looked up your Arnold, CA location, and unfortunately, the network extender will not work in this area. I apologize for the inconvenence, and I do hope you have a wonderful trip!
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

I've had a Samsung network extender for over a year and it's been great. About a week ago, my iPhone 5 stopped connecting to it. I've never had problems with this. All the lights on the extender are blue, so it seems it's working fine. Any suggestions

I've had a Samsung network extender for over a year and it's been great. About a week ago, my iPhone 5 stopped connecting to it. I've never had problems with this. All the lights on the extender are blue, so it seems it's working fine. Any suggestions?

Oh no! Lets ensure that you are connected. Have you tried to reset the Network Extender? Are other devices able to connect to the Extender? Is your Internet service up and running?
Share details so that we can help!
Thank you,
LenaA_VZW
Follow us on Twitter @VZWSupport

Why Can't VZ do the Right Thing For Once and Permit Network Extender Owners to Close their Networks?

Given the fact that the Network Extender can be set for managed access or open access, clearly it can technologically be configured so that a closed network could be set up so that ONLY those users that are included in the "priority list" could access the Network Extender.
If I had to guess, Verizon, prefers to benefit from your internet connection and your investment in a network extender by bolstering their network in poor reception areas for all of their customers in the vicinity on us Network Extender owners' backs rather than to do the right thing and permit a customer who has paid for the device as well as their internet access to close the network.
I find this sleazy and hope VZW will rethink its approach to this. We who subscribe to VZW for our cellular service pay the highest rates, on average, in the country for cell service. We have also paid hundreds of dollars for the Network Extender, and pay for the internet that is used to facilitate the phone calls made through the network extender.
Once it a while it would be nice if VZW did the right thing for its customers and not blatantly, at least, put their corporate greed about the needs of their customers.

I called Verizon tech support, and was informed that there is an option to close the Network Extender. This would allow only numbers on the white list to connect to the extender. Is the information I received incorrect? I spoke to them just the other day. Have you tried to configure the extender recently?
My post asking for clarification is here: https://community.verizonwireless.com/message/1002928#1002928
Thanks for any information you can provide.

My network extender is dropping iPhone 5 calls?

We've had our Samsung Network extender (model SCS-2U01) for about 6 months and it has worked fine. Now both our iPhone 5s are suddenly dropping incoming and outgoing calls. It seems like our phones going "off" the extender or just not coming back on when we get home. This happens even if the phone is just a few feet away from the extender. Since there is no way to know if it is under "Extender Network Coverage" without dialing #48 or noticing that the two beeps don't happen at the start of a call, it's hard to track.
Typically, it will work fine for a few days, then once a call drops, neither one of us can get back on "Extender Coverage" to make/receive a reliable call for some time. We're tried restarting/rebooting the Extender as well as the router and modem behind it with no luck. Does anyone have any suggestions/fixes? We ditched our land line since this $250 solution was working great, but now that it's not it's extremely frustrating.

I have the same exact problem with 3 of my iPhone 5s. But with iPhone 5, its okay. I really HATE it, since the 5s are work phones. I could complete any conference calls. When my boss or clients call me, it drops just after a minute talking. Its very FRUSTRATING!.
Verizon, do you have resolution to this issue? It seems that you have multiple complains regarding this issue, Yet, I haven't seen at least ONE resolution or response from your team regarding this issue. Oh, I forgot, I thought I saw one, CLASS ACTION resolution.
My company that pays for this service is a one of your big customers here in Southern California. If this problem persist, we might have to convince our contracting team to reconsider this issue. Especially we have other contracts with AT&T and Sprint. Bottom line, its all about efficiency and reliability to run a business, which neither of the two are present at this pressing and frustrating issue. PLEASE respond with true resolution.

Network Extender is awesome!!!!

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