Network Extender quit working

I am not sure if this the right community or not but my son-in-Law's Samsung Network Extender has quit working and we can't get it working. We have reset the power several times. The Sys light just blinks red and the GPS light is solid red.mthis used to work and nothing we know of has changed. I have googled this and spent hours looking for help. I just can't find anything. The device is getting an IP address from the router. I have tried connecting to it with a browser but it must not have any mgmt utility built in. How do we figure this? Without this device, they have no phone at home.

Hello Kentinada! Sorry about the Network Extender. According to the manufacturer, the solid red light you see on GPS means that the internal antenna may not be able to detect a GPSsignal and installation ofthe external GPS antennamight be necessary. If you'd rather not try that first, I have some suggestions. If you haven't done so already, please try these steps:
Make sure that the Network Extender is correcly connected to the router. Disconnect the ethernet cable from the Network Extender to the router. Power cycle your Network Extender and your router, then reconnect the ethernet cable to the router.
Troubleshoot your router. Try connecting your Network Extender with a different ethernet port on your router. If possible, try the Network Extender with a different router.
If you've tried these steps and the issue isn't resolved, let me know.

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Network extender not working at all

This equipment has worked for a number of years but recently stopped. All 4 lights are blue, but my phone has NO service. I've checked the connections, unplugged, re-plugged, and checked my phone settings.
I have an iphone 5. Any ideas?

Hi redstorm,
Let's get your Network Extender to an optimal working condition! Please ensure that your access settings are configured correctly, and make sure to add your phone as a contact. Keep us posted. http://vz.to/1cU4Gwx
AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

Network Extender Stopped Working - Resolution Keeps Getting Pushed Back

I have had good service with a network extender for about 5 months until last Wednesday (Sept 28). Actually, I had acceptable service in my home WITHOUT a network extender until Verizon started testing 4G in my area last spring/early summer. Then, my service went from okay to NONE. After numerous calls to tech support and escalations, an alleged "field test" was conducted on my street. Conclusion: Foliage from trees causing signal loss. Solution: $125 for a network extender. Foolishly (as I later learned) I payed the $125 (many people claim to have received the free after reporting numerous problems and threatening to cancel service)...anyawy, last Wednesday I noticed @ home that my signal was varying from 3G to 1x, and the signal bars were all over the place. My phone is showing 1x @ about -70 dbm, and either NO 3G or with a signal of -120 dbm or worse. On rare occasions I will get a brief 4G indication. I did the usual, removed battery from phone, etc. but later learned that my wife's phone was doing the same thing. According the the latest Verizon map I an deep within a 4G coverage area, yet can hardly get a signal of any kind within a 1/4 mile of my house without the extender. While troubleshooting on my own and with Verizon tech support, I power cycled the network extender (all lights are on as they are supposed to be), ran the 8x8 VIOP test on my DSL service (it passed with flying colors), reset my DSL modem and router, refreshed DHCP on the router, checked all settings on both Verizon phones in the house. Dialing #48 indicates that I am within network extender coverage, yet the signal varies from 1x to 3G/5 bars constantly as I sit in the room with the extender. Several calls to tech support, two escalations, power increased on extender, resolution promised within 24 hours, then 48 hours, now today was told 72 hours.
My questions are: Why suddenly signal loss to two phones from the extender after ruling out 2 phones and ISP, why such a poor signal at my home (not just inside...anywhere within a quarter mile) in the first place when the coverage map shows I'm well within the 4G coverage area, why is the resolution being pushed back every time I call to inquire?
Any help, especially from Verizon, would be appreciated.

I started on another string, but reading this tells me we have the same problem. Got the extender, everything programmed, phones indicating connection to the extender network, but now I have the same issue. My wife's Iphone shows great signal, but the words are clipped as well. My Droid X has no better signal strength indicated than before, (yes, it gives the short double beep so it must be connected) and the voice quality is bad enough that one can't understand the caller. I can get signal directly when outside well enough to make decent phone calls. When I go outside and away from the extenders range voice transmission returns to normal---though occasionally I will drop a call in normal transmission. I have good 3G outside (3-4 bars though sporatic), but as soon as I try to make a call the signal drops to one bar on 1x. Therefore, the reason I got the extender so we could make calls inside the house rather than walking outside in subfreezing weather!!
Same routine,...called Tech service and got a rep. She couldn't do anything but tell me that it had to be the "contruction materials in my house". Said we must have brick contruction,....no, it's vinyl siding. I did say that we had a foil backed insulation material surrounding the house and she quickly affirmed that had to be the problem. It was blocking the signal inside the house and the extender wouldn't pick it up.
But if the extender is in the window, doesn't that solve the problem? Point---if we stand at a north or east window (we have large windows on both sides) we are able to get a signal on the phone, but the service is "iffy." Again the reason for the extender. She repeated again "Verizon can't do anything about the contruction materials in our house." Then she said that the extender is designed for "people that live along the 'coasts' that have weak signal!!??" That was a hint that it wouldn't work in the midwest. Her final comment was that the extender wouldn't work if we had weak signal in the area(interesting that was said after her indicating that it was designed for customers with "weak" signal.) When I asked why it was connected to the internet, I didn't get an answer. I could tell I wasn't going to get information to help so I thanked her and gave up.
So were these excuses or reasons? The local store that told me to get the extender knows absolutely nothing---"just call tech service." I've had calls to 611 now three times, reprogrammed, reset the unit, and it still doesn't work. I'm not even going to ask anyone in the forum to help as I'm sure that others are just as frustrated. Verizon claimed the best technology and customer service when we switched a year ago. We were shown on the map well within the 3G territory, but quickly found out that those maps are not accurate. While we live on the prairie (flat land), our normal signal goes from 1x to 3G and back constantly. At night the signal is weaker than daytime. Sometimes we have 3, even 4 bars of 3G and 2 minutes later 1 bar of 1x. ( I'm sitting here watching my phone do that right now.) The only solution is to go back to ATT. We dropped calls with them, but at least could talk in the house with their phones. It's costly to switch as we have to buy out the contract, but this service is unacceptable.
The real issue is credibility of the company. I was told that we would be far more satisfied with Verizon service; and that if there were ever any problems---they would be fixed. That wasn't a true statement. I wish there was a credible alternative to both ATT and Verizon in our area.

Network Extender Not Working - AGAIN!!!

Hello - our extender has been down for over 24 hours. Like everyone else and every other time before that this has happened (more and more frequently) I have disconnected and rebooted all routers and modems on my system. It is not my extender. Nothing has changed. by chance is there an outage somewhere???

Hi Pharris,
Yikes! Frequent disconnects are no good! Its important to have properly work equipment at all times. Let's get this fixed. Disconnect the power supply from the Network Extender for 30 seconds then reconnect the power supply. Note: Allow up to 20 minutes for the Network Extender to complete the startup sequence and detect both its connections and communications. Next, Ensure the GPS antenna is connected. Keep me posted!
Thanks,
Pamelaf_vzw
Tweet us@ vzwsupport

Network Extender stopped working with new FIOS Quantum router

I have had a Network Extender for a few years (the older 1x model, SCS-26UC4) but it stopped working when I upgraded to FIOS Quantum. That upgrade included a new router.
I have opened the TCP (53, 52428) and UDP (500, 4500, 52428) ports on the router without much luck.
The Network Extended does seem to work if I bypass the FIOS router and connect the Network Extender directly to the WAN. So it seems the issue is in the router configuration.
All lights are blue except for the SYS light, which cycles from fast red blink, slow red blink, steady red and then blue for a while. When it's blue the extender works (which I can tell by the sound my phone makes when it connects via the Extender). But then it goes back to red.
One thought I had was to open a DMZ on the router but I cannot find the instructions. It's the Actiontec MI424WR router.
Help appreciated.

Try page 83 in the user guide for the DMZ.
Call Verizon Communications and tell them your Verizon Wireless Network Extender does not work when connected to the router, but it does work when connected directly to the ONT. You shouldn’t have to use a kludge (DMZ) to make it work, the router should be smart enough to figure it out.

Airport Extreme, Airport Express network extending not working

I have had the Airport Extreme base statin for a while now and have had it running fine on my two computers, ones a Macbook Pro and the other is a Sony laptop. My brother recently moved in with me and he has not been getting a good enough signal to run his computer off the extreme. We bought the Airport Express to be an extender of the network. I have tried about every configuration in setting it up but for some reason his computer does not want to work. He is also using a Sony, but an older Sony with Xp and no Wireless Card, so he is using a Wireless USB adapter. I can set everything up, everything is Green and he still can't use the network, what is even more weird is that his computer wont even see the Airports in Airport Utility. Any ideas on what to do next?

I am pretty sure that it does. He can get the signal and access the internet, every once and a while, the other night it worked for an hour straight before it stopped working and hasn't worked since. I am about to take back the USB wireless adapter and try something else. I am so frustrated because he wont get off my back.

Anybody getting a solution from Verizon to replacing Network Extender?

Our Network Extender quit working one day short of our one year warranty on August 21st, 2013. We still do not have a replacement or any assurance of a replacement, refund, or any type of solution from Verizon. Where is the customer support?

For RTR15! above:
Suggest that you call into Verizon tech support. They have a whole group that works on supporting these things. When I was having problems, I spent some time on the phone with the tech support folks and found them to be helpful and responsive. My problem turned out to be a router problem.
One thing to try when you have a problem with a Network Extender, that happened to fix my particular problem (for what it's worth), is to reset your router to factory defaults (also known as "clearing the nvram"), and then manually re-enter your router's settings. If there's newer firmware to try, you could also upgrade your firmware, but remember to the reset to factory defaults AFTER upgrading, and to manually re-enter your settings.
Good luck.

Network Extender Dropping Calls when handing off to Outdoor Network

If I stand right next to my network extender, it works great. the moment I move outside a 15 ft ring, I begin to drop calls. i believe it is because my Blackberry is now getting a stronger signal from the outdoor network and I should be handing off to outdoor network. Instead of the call continuing, it drops. Also, the same thing happens when I am on a call inside my house, get into my car and drive away; I drop the call. I have called VZW Tech support and was told to power down the unit, yadda, yadda, yadda and call back if I still have the problem. Well, I still have the problem, so I am posting this in the hope someone has seen this and it saves me the hour long support call that doesn't resolve my issue...

I have the exact same problem with a Verizon/Samsung network extender that started dropping calls after about 30 seconds into a conversation. This problem started at almost the exact same time as those reported on this forum. Verizon has not once mentioned that it may be a problem on their end and we quit using the extender almost a year ago. However, with new smart phones in the household and multiple reception problems, we need to find a solution. I think Verizon owes its customers/supporters a solution since it sold the extender devices to the consumers at substantial expense. I for one, would like to either get my money back along with the time spent trying to rectify the problem, or get a solution that will allow us to carry on conversations in our home. It is ridiculous with the amount of money spent on monthly Verizon Phone bills, that we get such poor service - simply ridiculous!

Configure network extender

I have a network extender, it works extremely well but I can not find the webpage that allows me to configure it (which numbers can access it). Every time that I finally find the page, Verizon decides that its time to "change the look" of the page and I go through this exercise once again.
So I have the extender, it works, I NEED instructions on how to access it. It does not show up in my list of devices, although the phones DO show that they are using it.
Any help????
TIA

NE User Manual:
http://www.verizonwireless.com/support/pdf/network_extender_user_manual.pdf
On page 6 you will see a link on how to manage the device:
http://www.verizonwireless.com/b2c/store/accessory?action=gotoSetup
Hopefully you can see that the Network Extender is not managed from your own network. You must access your VZW account through the website to manage the features of this device.

Network Extender problems w/Qwest customers during July 2011

I believe I have found the cause of the Network Extender problems surfacing in July, 2011. I am a customer who has been out of Network Extender usage for two weeks now. Read on....
Unbelievably, almost no one at Qwest, Verizonwireless, or Samsung (NE's manufacturer) has any idea what the cause is and neither Qwest nor Samsung knows that a problem exists at all.
After many hours on the phone to all three companies I finally believe I know the cause of the problem. The cause is an updated firmware revision that was pushed to all Qwest customers who use the Actiontec PK5000 modem/router. They have been pushing it out over the last few weeks, so the symptoms have been rolling rather than happening all at one time.
The latest version of the PK5000 firmware is QAP002-3.60.3.0.9.9 When the customer's modem receives that version update (unbeknownst to them), Network Extender is rendered inoperable... the modem does not recognize the NE is plugged into it and does not provide an IP address. The WAN light goes solid red, the GPS goes magenta and the SYS light goes red.
Because Qwest's PK5000 works fine with the upgrade (i.e. both wi-fi and ethernet connections work fine with my Macintosh MacBook Pro), they have no interest in solving my VerizonWireless problem.
Bottom line is VerizonWireless needs to get a patch created "yesterday" and made available to all Network Extender customers who use the Actiontec PK5000 Qwest modem/router immediately. I live in a rural area and despite the fact I've had a VerizonWireless cell phone for many, many years, I'll be forced into changing cell phone providers soon, as will every other NE user who has lost their NE usage because of this problem.
It boggles my mind that no one has figured this out and provided a patch for the Network Extender. Understandably, Qwest could care less this is happening, since their service is not effected. This is truly VerizonWireless' problem.
Now, what can you do??? Call customer service right now and get technical support. Give them the information above and let them know they need to develop a patch for the Network Extender to work with the new firmware (i.e. operating system) of the Actiontec PK5000 modem. It's only when they hear from a bunch of people that they will step up the urgency to find a solution. Thanks!

OK, what's the deal here. I've been having the same problems. Verizon gave me a new extender and I still have the same problem. The week of July 15th everything went dead. I live in downtown Denver and I still can't get service at my house. My network extender is no longer compatible with the PK5000 modem QWEST issued. Firmware got pushed out? uhh... OK that doesn't mean anything to me. Not my problem, but kudos to the gentlemen who figured that out.. Neither Verizon or qwest seem to not want to take responsibility.
So what's next? is there an extender on the market that is compatible with the infamous PK5000? Evidently, the guys @ Qwest I was on the phone with for 45 minutes seems to think it's some type of high speed low drag, technological phenomenon. I'd like to add that if someone from qwest or verizon tech support reads this, I do not have a land line at my house, I have never had a land line at my house so no I can't go to my desktop and troubleshoot the modem while on the phone. just to reinterate I live in downtown denver I do not have cell coverage at my house, and no it's not my house. Everyone in our area does not have coverage.
I've had verizon for over 10 years now and never had a problem. This is the first and biggest problem I had becasue verizon and qwest decided to "bundle" thier service offering...whatever that means.
I believe I have found the cause of the Network Extender problems surfacing in July, 2011. I am a customer who has been out of Network Extender usage for two weeks now. Read on....
"Unbelievably, almost no one at Qwest, Verizonwireless, or Samsung (NE's manufacturer) has any idea what the cause is and neither Qwest nor Samsung knows that a problem exists at all.
After many hours on the phone to all three companies I finally believe I know the cause of the problem. The cause is an updated firmware revision that was pushed to all Qwest customers who use the Actiontec PK5000 modem/router. They have been pushing it out over the last few weeks, so the symptoms have been rolling rather than happening all at one time.
The latest version of the PK5000 firmware is QAP002-3.60.3.0.9.9 When the customer's modem receives that version update (unbeknownst to them), Network Extender is rendered inoperable... the modem does not recognize the NE is plugged into it and does not provide an IP address. The WAN light goes solid red, the GPS goes magenta and the SYS light goes red.
Because Qwest's PK5000 works fine with the upgrade (i.e. both wi-fi and ethernet connections work fine with my Macintosh MacBook Pro), they have no interest in solving my VerizonWireless problem.
Bottom line is VerizonWireless needs to get a patch created "yesterday" and made available to all Network Extender customers who use the Actiontec PK5000 Qwest modem/router immediately. I live in a rural area and despite the fact I've had a VerizonWireless cell phone for many, many years, I'll be forced into changing cell phone providers soon, as will every other NE user who has lost their NE usage because of this problem.
It boggles my mind that no one has figured this out and provided a patch for the Network Extender. Understandably, Qwest could care less this is happening, since their service is not effected. This is truly VerizonWireless' problem.
Now, what can you do??? Call customer service right now and get technical support. Give them the information above and let them know they need to develop a patch for the Network Extender to work with the new firmware (i.e. operating system) of the Actiontec PK5000 modem. It's only when they hear from a bunch of people that they will step up the urgency to find a solution. Thanks!"

My network extender has stopped working...

My network extender has stopped working. The SYS light is a fast blinking red, and the GPS light is a solid red. I have unplugged both the unit and internet router multiple times to try to reset them. I did recently switch the account over from my wife's name to mine to receive a larger corporate discount. Not sure if that would have any effect or not.

No I haven't. I'm not quite sure how to do that. When I click on the plus sign next to the search bar on the My Verizon page, then click Manage Network Extender, it just takes me to the sales page of the extender.
Jody Suwalkowski, M.A., CES
Exercise Physiologist
Cardiovascular Clinical Associates

My Samsung Network Extender worked for years, but no longer works. How do I fix it?!

My Samsung Network Extender worked for years. I switched away from Verizon only to find out it won't work when my phone is on another network. I have since switched back to Verizon and now my Network Extender does not work AT ALL. I will switch away again if this problem is not resolved.

We would be delighted to assist elsdpe! Have you contacted us to readd the Network Extender to your account? If not please contact us directly at 800-922-0204. We look forward to hearing from you soon, thanks!
MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

Network Extender has never worked

We received a network extender from Verizon due to the lack of coverage in the area we live - too far from a tower.
I have tried every weekend to get this thing going and I always get a solid blue power light, solid blue wan light a SLOW BLINKING RED SYSTEM LIGHT and a solid magenta GPS light.
I tried calling Verizon for support but the tech rep didn't know what to do and was trying to read through the manual, I think and the call dropped after about an hour (back to the lack of coverage issue). I was so tired of not getting anywhere that I just let it go for the evening.
Bottom line is - this thing has never worked. All I can find is that a slow red blinking light is there is an abnormal condition.
Is there any further troubleshooting I can do or do I just need to see if Verizon can send me another one?

Update - now I have a solid red GPS light & the slow blinking red SYS light. Will let it sit for an hour (as the sticker on the side suggests) and see if there's any difference

Does the network extender work in "extended coverage" areas?

We are going to be at a cabin in a rural area that is in "extended 3G" / "extended digital coverage" according to the verizon coverage map (a few miles east of Arnold, CA).
As the cabin has internet (we go there every summer), will the network extender work given that it's in an extended coverage area? I usually get 0 bars when I am at the cabin and it would be nice to be able to make/receive calls on the cell phone without having to drive into town several miles away.

Hello norm_!
I'd be happy to clarify the Network Extender functionality. I looked up your Arnold, CA location, and unfortunately, the network extender will not work in this area. I apologize for the inconvenence, and I do hope you have a wonderful trip!
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

I've had a Samsung network extender for over a year and it's been great. About a week ago, my iPhone 5 stopped connecting to it. I've never had problems with this. All the lights on the extender are blue, so it seems it's working fine. Any suggestions

I've had a Samsung network extender for over a year and it's been great. About a week ago, my iPhone 5 stopped connecting to it. I've never had problems with this. All the lights on the extender are blue, so it seems it's working fine. Any suggestions?

Oh no! Lets ensure that you are connected. Have you tried to reset the Network Extender? Are other devices able to connect to the Extender? Is your Internet service up and running?
Share details so that we can help!
Thank you,
LenaA_VZW
Follow us on Twitter @VZWSupport

Network Extender quit working

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