Network Extenders

I work for a municipal authority in an area that has little to no service. We currently have one network extender in our office, the device works fine, and we can't complain about it. We now have a new sewer plant running, with various pump station throughout the area that now have no cellular service. Our operators, manager, and myself all have purchased verizon cell phones, two of our operators never even owned a cell phone. So mind you, the authority, is now paying for five smartphones that we can barely use in our area. We purchased the phones hoping to better serve our customers, by answering phones, receiving alarms via text, etc. However, again, in this area it is not possible. I would hope that Verizon would help with this issue, but, unfortunately, it doesn't seem like they want to help the public as much as we do. Paying for almost ten extenders for a price of $250, seems to me a bit unfair. It is not our fault for the lack of service, we pay thousands of dollars in phone bills each year. Yet they want us to pay another couple grand to buy extenders? I know that they state that is a one time fee, well it should be, because it is run by our internet connection and electricity to provide their service. Verizon prides themselves to being loyal to customers and having the best coverage, however, in this instance, I am seeing a lack of those two assumptions. I hope that this can be resolved better as I know this issue is felt mutually with other customers.

z1587,
There's no doubt that an extra $250 for a network extender here and there sure can add up. May I ask if these issues are indoors only? Indoor coverage cannot be guaranteed due to building material and other variables but we still want you to get the best service possible.
EvanO_VZW
Follow us on Twitter @VZWSupport

Similar Messages

Wireless Network Extenders

I need to extend my home wireless network to cover a coupleof dead spots. Using powerline extenders, is it necessary for both devices to be on the same circuit breaker? My office and the patio I want to extend to are on the same electrical panel, obviously, but not the same breaker. How do I resolve this? Thanks in advance for the assistace.

Nope. Even if they are on different breakers they are still on the same circuit. I've used them throughout the house without any problems. I think the only problem may be if they were somehow feed of of two different transformers outside but I don't think that is done by code.

Those of you with android phones and network extenders

according to verizion tech support, there is a known issue with ALL android phones (it's an android os issue they say) that causes the phone to not display the signal strength properly when you're on a network extender.
I have had mine for several months, called in several times about issues and was never informed of this until recently.

I have the same problem, in fact I even have a 1mm gap between the rim and the top case, above the DVD slot. The rim is flexible and my right hand pushes it inevitably down when writing. The top case makes a slight noise when resting my hand on it, as it warps down and hits the DVD player. I've shown it to a genius but he said that's "normal" and if at all it is an cosmetic issue only and isn't covered. I told the technician to at least tighten things up when replacing my keyboard to fix my missing letter problem (didn't help the letters btw), which he confirmed, but there was no difference afterwards which indicates that the parts just don't fit properly, even with tightened screws. It annoys me a little but there are still other issues which are more irritating. I love the OS but I'm deeply disappointed by the hardware. Looks sexy but there are serious quality issues which puts my MBP behind many PC brands. Looks and coolness aren't everything.

4G users not eligible for 3g Network Extenders?!?

I've been getting very bad coverage, dropped calls, missed calls, etc around my house ever since I started with Verizon earlier this month.
I just got off the phone with a Verizon tech support representative who told me the following things:
1. If I am getting insufficient voice coverage in my home, I can be let out of contract without an ETF. I had her note this in my account.
2. If they are getting insufficient voice coverage in my home (as determined by an engineer), customers with 3g devices are eligible for free or discounted network extender devices.
3. Customers with 4G devices are not considered eligible for network extender devices - not only would they not give me one, even if they find that signal is lacking, but they would not provide support for one that I bought on my own. I asked for clarification, and this was again stated to me as the case.
4. That means that if I am getting bad coverage to my home, the only option that Verizon offers me as a 4G device owning customer is to cancel service, but 3G customers are offered the network extender.
I find this to be a very strange/insane policy, can a Verizon rep on here confirm this?

Verizon simply does not have a network extender that supports 4G. No other service provider has a compatible device to my knowledge. Its a technology constraint at the moment. I'm sure VZW will offer one eventually.
However, the industry is catching up. Newer boosters and antennas are coming out all the time which support the 4G LTE signal. 3Gstore.com has a few of them if you want to take a look. You can contact the 3G store with questions before you buy.
http://3gstore.com/category/443_412_3g_4g_antenna_booster.html
http://3gstore.com/product/2951_surecall-cm700v-lte-amplifierhtml.html

Can airport express be used to extend a network that does not use an apple airport as the primary base station.

I have a verizon fios cable modem that incorporates a wireless base station using 802.11n and wep 40 bit security. I decided that I could improve poor reception by using two airport expresses as range extenders. I cannot seem to configure them for this function. When I do a manual setup and choose extend a network, I get a message that says the network cannot be extended. I have been able to join the network, and I think they would work as clients, but I'm trying to use them in as additonal base stations to extend my network.
The primary base station, and the two airport express units are all within range of each other.
Now that I have the two units (purchased on sale from Apple this past week), the directions in the manual only include instructions for using them as network extenders with a primary basestation that is Apple? Is this the case?

Unfortunately, most non-AirPort routers are not compatible with Apple's implementation of Wireless Distribution System (WDS)...so it very unlikely that your non-AirPort router can be extended wirelessly with the AirPort Express Base Station (AX).
Your only option would be to connect the AX to the Verizon-provided gateway by Ethernet or use Powerline adapters to create a pseudo Ethernet connection between them. A wireless-only connection will not work.

Poor signal WITH Network extender.

Hoping to get some help here so i dont have to call verizon.
Im just recieved my verizon network extender, the SCS-2u01 model.
I installed it, waited for it to boot and and restricted it to just my wife and I phone numbers.
We are for sure connected to it, *48 confirms and get the beeps when placing calls, but im getting mostly 1 bar of service within 30feet and literally even holding the phone right up against the thing gets usually 2 bars, sometimes 3, never 4.
We just switched from sprint and with sprint we had and airave which appears to be 100% identical device, setup identical and would would get full signal
with in 40 feet(all downstairs and even outside) and 2-3 bars upstairs and way out in the yard.
Ideas?The only thing i can think of is it it 2 feet from our wireless router, although no different then the airave.

I recently started using the Sprint Airave so I should be able to contribute to this.
Network extenders only have a few pieces to them. They have a broadband connection port which needs to be hooked up to your modem, some ethernet ports that hook up to your router/computer, an antenna for broadcasting the wireless signal and a GPS antenna for 911 emergency situations when you cannot place it close to a window.
If your signal is not strong inside your house then normal wireless troubleshooting steps should apply. I'd suggest starting with a site survey and moving your NE around the house until you can find a spot that performs better. Try locations close to windows and away from anything metal/electric if possible. There might be electrical equiptment or competing wireless signals that are interfering with your reception in its current location. If your NE is still not performing after relocating it, then contact VZW for support and a possible replacement device.
Site Survey walkthrough:
http://3gstore.com/page/13_will_an_antenna_help_me.html
Verizon lets you manage your NE online through the My Verizon account. Once you sign into the account you should be able to make any additional config changes that you want. I'd look into changing the wireless channels or broadcast mode to see if there is an improvement.
More details available here:
http://www.verizonwireless.com/b2c/store/accessory?action=gotoSetup

Network Extender & Cluster Setup

Does the Ingress unit satisfy the GPS signal requirements for other non-Ingress units in a cluster setup?
We have a large steel warehouse that has no cell coverage in the building. I can provide coverage with 3 Network Extenders. However, my problem is going to be the GPS antenna's. I have 1 window that provides a good GPS signal for the 1 extender I have now. If I purchase 2 additional extenders to complete the AoC will each of them have to lock on to GPS too? Or do the non-ingress units not require GPS. It may be wishful thinking, but our only other option is to cut a hole to access the outside & I really dont think these antenna' can handle the environment.
All units will be on the same network switch.

Ah. And I am guessing (really just confirming) that Open Directory is one piece of functionality which is in OSX Server, but not in the basic Snow Leopard distribution.
Sooo, is it worth digging around to see if any of the linux distributions out there contain Open Directory? I have an old lime (333 MHz) iMac in the basement...

Using Airport Express as separate wifi network vs extender with Time Capsule?

Hello all. I recently converted my home computer network from Windows/PC based to an iMac with Time Capsule. On my previous setup, I had a Cisco/Linksys router with wifi, and I also had two Airport Expresses in separate areas of the house where the Linksys had a weak signal. Obviously, I had the Airport Expresses set up as "separate" wifi networks, as they could not be used as network extenders with the Linksys. This setup seemed to work really good, as the 3 wifi networks provided good blanket coverage in all parts of the house. Each network also seemed to "hand-off" to the other pretty well, meaning that Airport Express 1 would show as the active network when you moved far enough away from the Linksys (or insert any of the network names here, even though I'm pretty sure that the device accessing the network has more to do with this than the networks themselves). In particular, the speeds that I got from the Airport Expresses actually eclipsed the speeds that I would get from the Linksys wifi.
My issue is that after I converted everything, I left the Airport Expresses as "separate networks" and essentially removed the Linksys/Cisco router and replaced it with the Time Capsule. So I still have 3 separate wifi networks, just like before, with the Time Capsule network taking the place of the Linksys wifi network. While the Linksys and the Airport Expresses seemed to co-exist together nicely, I get the feeling that the TC and the AEs are somehow working against each other or at least competing with each other for bandwidth. For example, if I have my iPhone right beside my iMac and TC, and I run a speed test on the iPhone using the TC wifi network, I get download and upload speeds in the range that I am expecting (30-40 mbps download). However, when I walk down the hallway to the other end of the house, the TC tends to remain the dominant wifi network, even when I am in the same room with one of the AEs (this is where they used to "hand off" nicely between networks). When you run a speed test in this location still on the TC wifi, the speed drops down to 5-7 mbps, and worse, I believe the signal becomes inconsistent because webpages and data often seem to be freezing in the middle of downloading. I understand that the distance from the TC is causing this, because my solution has been to manually switch from the TC to the closest AE, and that fixes the issue. Run a speed test after I manually switch to the closest AE when I am in the same room as an AE, and the speeds pop back up to 30-40 mbps.
My question is this: would switching the AEs to "extenders" of the TC wifi network help this issue? Honestly, my laziness was one reason that I did not do this when I setup the TC initially, because I have several devices that access the AE wifi networks that I'd have to update with the new network name and password. Everything was working great before, and I just didn't want to upset the apple cart. But if I have created an unfriendly environment between the TC and the two AEs, I certainly have no problem making the change now. I just wasn't sure if making this change would fix my problem or not. I know it's a mundane thing, but I'd like to be able to roam the house without continuously having to manually switch between wifi networks to get a consistent signal.
Sorry if this is a simple issue. I am admittedly a newbie with the TC and its interaction with the AEs.
Thanks in advance!!

It is not a simple issue.
Exactly which method works best is going to take some experimentation.
The way you are trying to set it up as a roaming network is generally considered the best.. but the devices like iphones do not hand off neatly.
It is interesting that they in fact used to hand off better using the Linksys.. which could be due to its poorer range. The new TC having so much better range is causing the phones to not swap "towers" to the local express.
Test it with a Mac laptop.. as generally they do hand off better.
I cannot quite figure out if you are using roaming correctly. All the wireless should have identical names, with identical security setting and passwords.
The only thing that should be different is wireless channels on each item. And you are likely just using auto anyway.
So each device is creating a wireless network. And for 2.4ghz one should be channel 1, then another channel 6 and another channel 11. For 5ghz it will be same idea but there are more channels available.
When you extend wireless, everything runs the same channel. But the wireless speed is reduced. You must disconnect ethernet to each of the expresses.. and the problem is your 30-40mbps will reduce permanently to 15-20mbps for all clients. So take your choice.. 15-20mbps for all clients forced to double hop is better than 5-7mbps which you experience now when you walk around.. although I am not sure how much browsing you do whilst walking. You may need to compromise which is the better out of several not great alternatives.
I would have a test.. which is wrong btw.. but I have heard that it works.
In your roaming network at the present time. Try setting each router to a manual wireless channel.. and fix all of them the same. So for instance, set 2.4ghz to channel 11. Try fixing the 5ghz as well, say the TC is defaulting to 149, it might not actually respond to manual wireless channels.. you will need to test this.. say set to 36 or 40 and see if the TC is actually changed.. if not just set all the expresses to 149 as well. What you are doing is trying to reinforce the wireless in each area.. but this is actually wrong. So all will have same wireless name and same security wpa2 personal is the only valid one.. and all the same password.
Test with a few clients and see if the results give you decent local speeds as well as better roaming.. once you decide which to do, then you will need to change all the clients.

How do I get a network extender

I have heard about the network extenders and not being so good about getting a better signal. Does anyone have any extenders and how do they work?
I have coverage issues at my home and I sometimes lose a call, I would like to use one of these extenders if they work.
Thoughts???
RonG7356

Can you access the printer's internal web page (by browsing to it's IP address) from your desktop when the printer and laptop are connected to the repeater's SSID?
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

Can I connect a network storage device to Airport Extreme or Express?

I have a wireless network with an Airport Extreme base station and 2 Airport Express network extenders and would like to add a network storage device to the network so our whole family can access it for backups and storage.
Can I connect a USB or etherent storage device(hard drive) to one of the ports on the extreme or express and have it show up on all of our desktops like our printers do?
If not--Is there another to accomplish what I need?
Thanks!

You can ethernet storage, but not USB storage.
AirPort Extreme, AirPort Express: Uses for the USB port
http://docs.info.apple.com/article.html?artnum=107857
iFelix

Green light mystery on network extender sys light

has anyone solved the green light mystery on network extender sys light
Message was edited by: Verizon Moderator <<>>

It didn't happen at all yesterday (that I noticed), but yes, when it happens, I have rebooted the NE. I have also rebooted the Cable Modem and the Router during these spells. The firmware on my router has been the same for the last year or so (the last time they released an update. I don't have any visibility into updates on my modem, but it's the same cable modem I've been using for years. During these times where the SYS light is Green, all the other lights are their normal blue.
Given that this setup has been working fine for a couple of years, and, when the lights are all blue, it still works fine, I'm wondering if there has been a code update on the Network Extenders recently, by chance?

My iphone does not connect with network extender

my ihpne 6 does not get connected via my network extender.

Make sure any Advanced Calling features are turned off. The network extenders will not work with phones with AC enabled.

Any further options for fixing a network extender with flashing red sys light?

I've been using my network extender without any problem for a few years. Well, except it always had stopped working on occasion (maybe every 6 months) and I would have to toggle it back and forth between open access and managed on the Verizon site to get it working. That was fine, but this time it's been stuck on a slowly flashing red sys light. The power, gps, and wan lights are all solid blue. Eventually it will seem to start over with the cycle of leds but end up again at all blue except a slow flashing red sys light.
That was months ago and I've been struggling with it ever since with no luck. I tried calling support a couple of times but could never navigate through to any appropriate option for network extenders. Both times the automated system couldn't figure out what my issue was and hung up on me.
I tried power cycling my cable modem and router. I've tried the open/manage setting change on the My Verizon page for the extender. I've verified my router settings, though no equipment has been changed. I even tried assigning an IP to the network extender and configuring the correct ports for it (found a list of the port numbers somewhere else on this site). I've of course tried leaving it off for a bit.. 5 minutes, 30 minutes, 10 hours, and ultimately a month or so. Nothing makes a difference and I'm still stuck with a slow flashing red sys light. It's frustrating as I general manage only 1 signal bar even at best in the house or around the yard. It's hardly usable even though the Verizon coverage map shows solid coverage all over my house and neighborhood.
Any help or ideas would be appreciated. Did the network extender simply die? Is there any way to diagnose that for certain?

It is up and running again.
I just really wish they would have the courtesy to post on here, Facebook, Twitter, whatever, wherever, but to just let us know that there is a problem, they are aware of it, and are working to fix it.
For a communications company, so far I have not seen that they have any communication skills.

IPhone 5 incoming calls go straight to voicemail in certain areas

I know that this issue has been reported by many users in this and other forums, but I thought I would share my story too.
I have a iphone 5 that is exhibiting the following issues:
- When I am downtown Boston and certain areas in MA, incoming calls go straight to voicemail. The phone does not ring and the only way to tell if people called me is if they leave a voicemail
- When I make calls, my phone numbers shows as blocked at the receiving end. So if people block anonymous calls then I won't be able to call them
I opened a ticket with VZW and this is what has been done so far to no avail:
- Got a replacement phone
- Changed the SIM card
- Verizon Re-provisionned the phone number
- Disabled LTE
- Reset Network Settings
- Power cycle the phone (many many times)
Verizon said my issue is due to network extenders in the area. Well, if this is true then thousands of VZW customers would have this issue as network extenders are all over the place in Boston. So far VZW does not have a solution to my problem.
My next step is to reactivate my old iPhone 4S to see if it is a iPhone5 issue or something else. will keep you posted.

If they say they did, ask them to re-provision the account. Sometimes errors occur and the account is not provisioned correctly, even though features are included in your plan according to the billing system.

New Airport Express setup

okay, pretend I'm not very good at technical stuff. (I'm not) Pretend I might get easily confused. (I can) I have a DSL modem, connected to a linksys wireless router, connected to a Mac desktop. My laptop ibook G4 has an airport and I can connect wirelessly to the internet, all over my house. I just bought an airport express, hoping to hook up speakers and use it for airtunes. But it's blinking an amber light. Repeatedly. Airport Admin Utility only gives me a box that says "select base station", where there is nothing listed. How can I get my airport express to see my network? My computer sees it, so I know there's a signal. Is it a compatibility issue? Help!

My point is that because of poor documentation, some routers have WDS but don't call it that, possibly because it doesn't support all the features of WDS, like the easy set-up procedure.
The Linksys router I have that does work has no indication that it should work other than postings on forums indicating that it does work. I am pretty sure this is what the Linksys wireless network extenders use, so it would make sens that other Linksys models would also work, at least. Yes, if there's no WDS, you can't magically add it, but because there's obviously some lack in proper documentation as to which routers actually have this, it shouldn't hurt to do a quick test to see if it's there or not. If it doesn't work, either go out and buy a router that is known to work or hard wire using ethernet, which will actually give a little bit better performance. It just involves the annoyance of running lines through your house to set things up.

Network Extenders

Similar Messages

Maybe you are looking for