Network is still down after ISP Metro E box was replaced

Our carriers Metro E box went out last night in our courthouse and they had to replace it with a whole new box all together. Once they did and they got back connected on their side our whole courthouse is still down. They said nothing changed on their end. The only thing they did was switch from a Occum Metro E box to a 208 Metro E box. I dont understand why our network is still down. Ive checked our gateway switch and the config is still the same, nothing changed. Anybody seen this problem beforre where the ISP had to replace their metro E box and the network wouldnt come back up after the new install?

You are a mite confused.
The iPhone unless the cellular data is fully off will revert to cellular even if on WiFi if the WiFi connection is not on.
You have a modem from Comcast, however do you have a wireless router? You see a modem that connects to the internet when turned off does not affect the broadcast connections to your phones if WiFi is on.
So the WiFi finds your devices however it has no access to internet services. If your wife and you have cellular turned off and you turn off the Comcast modem you have no cellular or broadband connection to anything.
In this case the Find my iPhone will show the device as off. Because there is no signal either on WiFi /modem and cellular.
Hope that helped?

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Network is still down after ISP Metro E box was replaced

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