Network printer not printing pdf and ms office files

Hi, 
     we have a printer HP P3015 on network proper configuarded and printing from 6 pcs (office, pdf and all other documents)
ony 3 pcs problem that won`t printing from world, excel, and pdf. and printing from not pad and from web properly.
and when we install new windows and all softwares they print properly after some printing problem reapear.

PDF can display chinese, MS Word cannot display chinese.

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