Network Printing issues with HP DeskJet 3054A

Basically I'm not able to get past the wireless setup - I get the unable to find printer error. I've tried to set it up with and without the USB cable. I was able to print using the USB cable, but not wirelessly. I used the WPS option to connect my printer to my network, both by pushing the button, and by entering the PIN.
Ok here goes for system config...I have a ActiontecM1000 DSL modem that is connected to a netgear WNDR3400 router. From this router, I have a desktop running Windows XP connected directly. I have several other devices connected wirelessly to the router, including a macbook pro running the most recent version of OS which was not able to connect to the printer wirelessly (just bought it last month with the Deskjet pronter). I am currently using WPA2-PSK [AES] security without MAC filtering.
On my router screen, when I click on "Attached Devices", I am able to see the printer, and it is assigned an IP address. Most of the documentation says to type this IP address into your web browser, but whenever I do this, I am unable to access the printer (so for whatever reason, I'm unable to communicate to this device. I currently have my desktop, macbook, 2 work laptops, an IPad, and 2 Iphones that are able to connect thru this router, so I don't think my router is malfunctioning, although it could be some weird printer setting that needs to be done...
Some other info which people may find useful - the print out of the HP Network config page shows that there is connection, the correct SSID, signal quality 5, the same IP address as shown on my router config page, as well as the correct authentication type - actually it says WPA-PSK vs WPA2-PSK. It also says port 9100 is enabled, and bonjour is also enabled.
The print out of the wireless network test results shows that the wireless on/working is pass, signal quality is excellent, and no other networks detected mating your network name. I will say that after 4 hours of trying this, I had a view choice words when I saw at the top of this sheet "No problems found. Congratulations on the successful setup of your wireless printer."
I'm running AVG, and have attempted to disable this in the off chance that this is a firewall issue of some kind.
I've also powered off the router, the printer, and the computer to try and resync everything.
I have downloaded the "Troubleshoot HP installation failure - network" application and have attempted all 7 solutions, and have not been able to resolve the problem.
Any assistance would be great!

Currently my actiontec M1000 does not have the wireless module (in the qwest modem configuration, it says "no wireless module detected" - when I first got the modem I called qwest to confirm the dsl modem has no wireless capability, which is when I ended up getting the Netgear router.
Is there a point where I can get warranty service for the printer? I'm beginning to wonder if there's just something wrong with the printer itself...

Similar Messages

Wireless Printing issues with HP Deskjet 2540

Hello everyone,
I am experiencing an issue with an HP Deskjet 2540 printer - it prints if I have connected it to a USB cable; however, it refuses to print if I try to print wirelessly.
I had initially solved this problem when I went to System Preferences > Printers and Scanners and noticed two Deskjet 2540 series icons in a window titled 'Printers'. I ended up removing one of these icons and set the other one as a default, which seemed to temporarily solve my problem. Now, I see two icons back in this 'Printers' menu and my printer refuses to print through my wireless connection.
My printer is connected to my internet connection so I don't think there is an issue here - I also have recently installed the software for this printer to make sure there was not some sort of driver issue; however, this does not seem to give me the permanent solution I am looking for.
Any Advice? My operating system is OS X Version 10.9.5

Hey @love2dance,
Welcome to the HP Support Forums! I understand you're having difficulty printing wirelessly with your HP Deskjet 2540 All-in-One Printer. I would like to assist you with this and may have some steps that will ensure you can print wirelessly from your Mac.
I recommend you start from scratch and re-do your printer install and wireless setup for best results.
Firstly, make doubly sure your printer is connected to your wireless network by doing the following:
Step one: Prepare for installationTo gather your network name (SSID) and password (WEP key or WPA passphrase), you can ask the person who originally set up your network, see the documentation that came with the router, or contact the manufacturer. HP cannot set up or change the network SSID or the password.
Make sure that you have the following requirements before you begin:
Network name: The network name is the SSID (Service Set Identifier).
WEP key or WPA security passphrase
A computer that is connected to the wireless network.
Internet access. HP recommends broadband Internet access such as cable or DSL.
Your wireless-capable HP product. Place it close to the computer during the installation procedure.
A USB cable (used only during installation).
Administrator privileges or password
Make sure the product, access point, and computer are all on, and that the computer is connecting to the wireless network.
Connect the USB Cable to the rear port of the HP product and to any USB port on the computer.
Exit all applications running on your computer.
Source
Secondly, prepare your Mac by removing any existing printers added:
Choose System Preferences from the Apple menu.
Choose Print & Scan from the View menu.
Click the "-" (Remove printer) button.
Next, click here to download and install your printer's software. As you work your way through the setup, follow the prompts to convert your usb install to wireless. With this setup completed successfully your wireless printing capability should be restored.
One way to preserve this wireless connection is to make sure your wireless mode/router is left on continually. If at anytime your network connection is lost, reconnecting your printer will mean that it's being assigned a new IP address. The significance here is that your Mac will be looking to connect with the printer at an IP address that is no longer applicable.
Please let me know the result of your troubleshooting by responding to this post. Best of luck!
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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HP deskjet 3520 network print issues

Getting towards the end of my rope. I have an HP deskjet 3520 with wireless print capability from the network and have successfully been able to send jobs to the printer to print for the last 11 months. It can no longer print jobs from the network despite having an IP address and being visible by all machines connected to the network.
Each time I try to send a document to be printed.
I do not have MAC address filtering enabled on the router. I've updated the firmware via USB connection and re-installed the drivers and software to no effect. I've power-cycled the device, restarted the computer(s) that would print via the network to the printer, etc. I've done everything that I know how to get network printing fixed with no success.
I've also run the print doctor 4.5 program which can find the printer on the network, but then gets no response from the device when trying to access it.
Has anyone else had a similar problem with this model? Any ideas as to what can be done to get it to start printing documents that get sent to it form the network? I've been directed to this forum off web searches, but there are a lot of responses with links in them that have ether been relocated to a different web address, or have been deleted.
Any help is greatly apprectiated.
Thank you for your time.

Hey @Tom801,
Welcome to the HP Support Forums!
I would like assist you today with resolving the network communication issues you're experiencing with your HP Deskjet 3520 e-All-in-One Printer. As I understand, you are able to 'see' the printer through the Print and Scan Doctor and from the other computers on your network. But, you are not able to print to the Deskjet. I have a few troubleshooting suggestions to start with.
Gather the IP Address:
1. Select the Wireless Button on the front panel of your printer.
2. Your IP address should now display, please note down what this is.
Open the EWS Browser:
1. On one of the computers that you would normally use with this printer, open your Internet Browser.
2. In the website address bar at the top of the page type in your IP address (do not include www.)
3. Select enter on your keyboard to search for the printer Embedded Web Server.
Does a website open for your printer?
If the printers website opens than that proves that the printer is in fact still connected and communicating with your wireless network. If the website fails to open than the printer is being blocked from the network.
You noted in your post that you have Mac Filtering disabled, updated the firmware for the printer, and powercycled the printer and computer. Did you ever powercycle the router? If not, can I please have you do that now.
How to Properly Powercycle your Network:
1. First, unplug your routers power cable
2. Power off your printer
3. Power off your computer
4. After 30 seconds to 1 minute plug in your router
5. Turn on your printer
6. Turn on your computer
Once the network connection is re-established on your computer and printer please check your IP address once again on the printer using the steps I provided above.
Can you open the printer website now with the IP Address?
If yes, than it seems like your router had blocked communication to the printer. To avoid this in the future you can:
Open the Router Ports:
- Incoming (UDP) Ports:
137, 138, 161, 427
- Outgoing (TCP) Ports:
137, 139, 427, 9100, 9220, 9500
Also, you can refer to the steps within Printer Does Not Maintain Wireless Connection for additional configuration options. Focus on Solution two for assigning a static IP.
Please let me know if the steps provided resolve you issue. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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Auto adjustment of page orientation causes printing issues with documents that have a page width greater than its page height.

Hi,
Since an upgrade from Word 2003 to Word 2010, we are experiencing printing issues with certain
documents that have a page width greater than its page height.
In Word 2003, it was no problem to set the page width greater than the page height while setting the page orientation to "portrait".
In Word 2010, this seems impossible: despite leaving the page orientation to "portrait", if one changes the page width/height as stated,
Word 2010 automatically adjusts the orientation to "landscape". Resetting the orientation to "portrait" will flip the page's width/heigth settings.
This behaviour causes printing problems: the page prints out 90° rotated.
I do not believe this is a printer driver issue: I tried several different printer drivers, and all give the same (bad) result. Setting the printer driver's page orientation settings (before printing) makes no difference, as
Word 2010 seems to force the page orientation settings.
Inserting the documents 90° rotated is not an option, since it causes problems with the printing margins.
This is very annoying, since we have to print official documents of a municipality (driver's licences).
Is there a workaround for this issue?
Regards,
Laurent Grandgaignage
Sysadmin Gemeentebestuur Stabroek, Belgium

Hi
Thank you for using
Microsoft Office for IT Professionals Forums.
From your description, we can follow these steps to test this issue
Step 1: Repair Office 2010
1.
Click
Start, and then click Control Panel.
2.
Click
Programs and Features.
3.
Click the
Office 2010 program that you want to repair, and then click
Change.
4.
Click
Repair, and then click Continue. You might need to restart your computer after the repair is complete.
Step 2:
Rename the global template (Normal.dotm)Follow the steps for the operating system that you are using:
Windows Vista and Windows 7
a)
Exit Word 2010
b)
Click
Start.
c)
In the
Start Search box, type the following text, and then press
ENTER:
1.
%userprofile%\appdata\roaming\microsoft\templates
d)
Right-click
Normal.dotm, and then click Rename.
e)
Type
Oldword.old, and then press ENTER.
Microsoft Windows XP
a)
Exit Word 2010
b)
Click
Start, and then click Run.
c)
In the
Open box, type the following text, and then press ENTER:
%userprofile%\Application Data\Microsoft\Templates
d)
Right-click
Normal.dotm, and then click Rename.
e)
Type
Oldword.old, and then press ENTER.
f)
Close Windows Explorer.
How to troubleshoot print failures in Word 2010, Word 2007, and Word 2003
http://support.microsoft.com/kb/826845
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything
I can do for you, please feel free to let me know.
Hope that helps.
Sincerely
William Zhou CHNPlease remember to mark the replies as answers if they help and unmark them if they provide no help.

Our software vendor tells to use FF 3.5.1. because of some printer issues with their web based program. How safe is it to work with FF 3.5.1 in 2012?

Our software vendor tells to use FF 3.5.1. because of some printer issues with their web based program. How safe is it to work with FF 3.5.1 in 2012?

Thanks for the reply. I'll have a look at your solution.

Strange Printing Issue With New HP & Pages

Hello!
I have a very strange printing issue with a new HP printer. I have written pages documents heavy in Texts which are located within tables. The documents print fine on a Cannon and Epson printer and look great but when I print the document on my new HP Laserjet Pro 400 Colour M451nw some of the text on some rows come out of the printer looking like they are bold / slightly fuzzy. This only happens with some of the rows of text, not all of them. The font is the same in every row with the same format.
You can see this in the attached image. The first line (Thanks very much) has printed correctly but the subsequent lines look bold / slightly fuzzy.
After a lot of testing the only way I can resolve this is if I copy the content into a new pages document and only then it will print and look ok with the HP printer.
This must be a problem within my origional document. I would simply copy and paste everything into a new document however this would take a very, very long time (over 5 years of work producing teaching materials and over 100 documents and thousands of tables and formatting that cannot be copied and pasted).
Also, on other printers you can see the lines seperating each row of the table. These lines are not visible on the HP print outs, even when the table is copied into a new document.
Has anyone come accross an issue like this before? Is there a way I can fix this without creating a new document? Do I need to get a new another new printer (the 4th printer this week!)?
Any advise, wise words would be greatly apprechiated!
Thanks!

Sorry, Fruhulda. After 4 hours on the phone with Apple care they are taking this issue further themselves. It seems to be a problem with our pages document and the compatibility with certain drivers. We have still not gotton to the bottom of it and Apple are going to get back to me when they have an answer.
We also worked out that the issue only happens when you print via Ethrenet & USB. Printing via Wifi is ok and there are no quality issues.
Very Strange!

Printing issue with DeskJet 6940

About every 20 pages or so, printing in portrait mode, the printer does a form feed after printing about 1 1/2" of text. It happens intermittently, and there is no apparent logic or pattern.
I have reinstalled the driver, changed the USB cord, but to no avail. My LaserJet CP3505 on the same computer does not exhibit this issue.
Using Windows XP with SP 3, Dell Dimension 3150 with 3.25 GB ram. It also happened with earlier XP versions, so its not an operating system upgrade problem.
It happens with B/W or color printing, always using 8 1/2 x 11 paper from the upper tray. It does not appear to happen when printing in two-sided mode.
I don't know what to try next! Does anyone have an idea?

I have an older HP non-wi-fi printer connected to my Apple Airport Express wireless router which includes a USB port. This makes the printer available with my wireless network which I've used for printing wirelessly with my former Apple PowerBook and now with my MacBook Pro for years. I'm now able to print from my iPhone and iPad as well.
You need to have the printer connected to a wireless router for your wi-fi network, or purchase a printer that is wi-fi capable and if you do that you might as well purchase an AirPrint compatible printer which doesn't require a wi-fi printing app purchased from the app store.

Acrobat Reader 8.1.2 network print issue after installing XP SP3

I administer a network of 30+ workstations, and since installing Acrobat 8.1.2 and Windows XP Service Pack 3, I've been experiencing odd behavior from the print function in the reader.
Staff can open a pdf document with no issues, but when they try to print to a network printer, nothing happens. I then in turn open wordpad on their workstation, do a "File, Print", and the print functions properly.
I then can go back to the reader, and the print job will work.
Nothing has changed on my network in regards to previous settings, with the exception of installing reader 8.1.2, and XP SP3.
Any ideas, or potential solutions?

You are not alone. I hope you get some response. We have seen nor heard anything.
See: http://www.adobeforums.com/webx/?13@@.59b56569/6
Title: Adobe Reader v8.1.2 Compatible with Windows XP Pro SP3
One ray of hope is that it seems to be getting quicker. I don't know why but I'll take it!
When I go to this Windows XP link,
http://www.microsoft.com/windows/products/windowsxp/default.mspx
it says I am running SP2 instead of saying I am running SP3, which is what my System Properties says is installed. Just something to think about and perhaps check.
Good luck!

Basic tiger server printing to network printer issues - HELP :)

Hi everyone, Im after some help as im running out of ideas, here is my basic setup: (sorry i have rambled on a bit
current 192.168.0.x network that has ADSL, PC's HP Laserjet 5Si network printer.
Connected to that is my Tiger server with 2 lan ports, one is connected to that network and the other connected to a switch where I run all my macs - the server is a basic file and software update server.
macs connected to the server get a 192.168.2.x address and can access the internet and each other etc - all is happy.
now - I had my personal macbook pro connected directly to the first network to access the printer, works fine and fairly quickly but was unable to access the server (i imagine because the server thinks i was from the big bad internet from the .0.x range
once i connected to the other network served by the mac server i could access all the files fine but printing would not work, so i thought I would have the server access the printer as it has access to both networks and just share it to the local macs.
well when i add it and put in the 192.168.0.71 address it connects and loads the GIMP HP5si driver, but when it tried to print it takes up to 5 mins to show that its finished, but only sometimes does the printer actually fire up, and the times it did it never printed the whole page...
The only thing i can think of is that the server is trying to print to the .0.x address'ed printer but using the .2.x address range, possibly confusing the systems.., im not too familiar with all the firewall/NAT settings ,i think i have everything turned off, but its still not working..
If anyone can help it would be greatly appreciated, im not sure what else to do.
Thank you for your time

This sounds more like a protocol or a driver issue rather than an addressing issue. Which protocol is being used to connect to the printer? You mention the GIMP driver gets loaded, which I read that it's an automatic function rather than you having to manually browse to the driver.
Also, I would look at trying the Gutenprint drivers from Sourceforge rather than the included GIMP-Print.
The other thing would be to check the cups error log on the server. It could give some clues as to why the spool file is taking so long.

Printing Problems with HP DeskJet

Hello,
I'm having problems printing to my HP DeskJet 882C. Supposedly, it is supported by the new HP Intel drivers but every time I go to print, the text comes out oddly stretched, overlapping, or cut in half. Sometimes, particularly when printing from Final Draft, the printer just stalls (at Opening Printer Connection).
I've tried reinstalling the HP drivers from the original Install DVD (for the MacBook Pro)...no love so far.

I have a DeskJet 840C bought late 2001, that I was using with a Toshiba Satellite laptop running under Windows XP Home Edition.
I bought recently a Mac Mini 1,66 GHz Intel Core Duo, and I connected the HP840C to it with USB; I have no network.
When I try to print either a Word document or a web page, I get funny print outs, sometimes not readable at all, sometimes only few lines on a page then it goes to next page, sometimes font are stretched vertically.
I downladed an up-todate driver from HP site, and now my printer runs the Mac with Gimm-Print v 5,0,0 beta 2.
But still no improvement.
Who can help me?
Thank you
Mac Mini 1,66 GHz Intel Core Duo Mac OS X (10.4.5)

Reader x printing issue with grayed out collate

Since we have deployed Reader X we have had issues with bulk printing of the same document. The option to collate is grayed out. If you want to print 50 copies of a pdf then you type the number in the field the collate is grayed out. There is a work around that you then click the up or down arrow and this makes collate available but you should not have to do this.
When is the new service pack/ fix available?

I have checked all of the typical page setting and I am still having the
same problem. I first started having the problem with my network printer when I upgraded to a Windows
7 (64 bit) but was using Reader 9. I upgraded the Reader hoping to eliminate the problem.
There are also times when the pdf won't print at all and I get an error message OFFENDING COMMAND: pscript_WinNT_compa.
I print a lot of pdfs so this is very frustrating.

Annoying Network Printer Issue

Hi guys! So I have this really annoying issue at work, and all of us admin are pretty upset that none of us can figure this problem out! We work at a military base and we manage the local network here, among with all the other computer. But here is our issue. Every morning that we come into work, there is always papers on our printer. Someone continues to print to our printer and we cannot figure out who! Is there any way to check on the print server and see exactly what computer is printing to our printer? We have gone around from office to office and asked if someone printed out certain documents, but I believe some of the guys are just lying when they say no! All we need is a method to figure out exactly which computer keeps printing to our printer. The event logs on the server only show the time and document name, but no computer name :/ We do have the option to remove the share from our printer, but we do not really want to do that. Help please! By the way, our printe is a HP Laserjet 4250dn

If you have the printer on a print server, then on the driver on the server look for what is called a banner page. Activate it so each job that comes to the printer will have a banner page telling you what computer belongs to each job. I would just activate it at night before I leave to see if there is a print job in the morning and know which computer sent it and then turn it off so you do not waste paper during the day. This will not work if people have the printer loaded as a local tcp/ip printer on any of the computers.

Printing Issues with HP OfficeJet 100 and Windows 8.1

We use HP OfficeJet 100 mobile printers and have a printing issue.When we print the printer acts as if it is going to print and then prints one blank page.Printer will not print even though it is showing as default printer.Printer will just stop printing in the middle of a document, even in the middle of printing out a page. We are printing via the USB cableWe are using Windows 8.1We are connecting to laptopsWe have been using the HP mobile range of printers since 2004 and have only experienced these issues since we moved the laptops onto Windows 8/8.1 We have:Uninstalled and reinstalled the printer drivers – this fixed this issue for a short while and then it reappeared againCalled HP support and they directed us to the driver support page which had the latest print drivers, uninstalled and reinstalled drivers with them on the phone. This initially fixed the problem and then it returned a few days laterAfter trawling the support forums found directions to change the print processor to “WinPrint” – No effect as the processor was already on this settingDownloaded the HP diagnostic tool – HP Print and Scan Doctor – didn’t fix anything Any further help would be much appreciated.

Hello there Lawrence, Welcome to the Forums! I hope you enjoy your experience
I noticed your post about the troubles you are running into when you attempt to install your OJ 6100 printer on your Windows 8.1 laptop. I read all of your attempts and seen you have tried several methods to try and get the installation to complete successfully.
I would like to make some suggestions that may help. Let me know how it goes!
1. Check that Internet Explorer pop-up blockers are turned off before downloading the installer
Internet Explorer Pop-up Blocker: How do I turn off Pop-up Blocker?
Try to install
2. If you're running McAfee Live Safe or any other firewall, please temporarily disable the "real time scanning".
How to disable realtime scans
Try the install
3. Go to the start screen (you may also press the windows key + R to open the run box) and type %WINDIR% this should show the windows folder.
Click on the folder and scroll until you see files. Look for a filed named "HPWINS*.DAT" (the * is for a number that varies) remove this file and try the installation.
Try the install
Enjoy your Monday!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet 4500 Wireless Printing Issues with Online Maps & Financial Institutions

I have an HP Officejet 4500 Wireless printer that I have wireless connection to my HP G72 Laptop running Windows 7 (64 bit) with Internet Explorer 9. I am having trouble printing online maps from either Bing Maps or Google Maps. It seems the print jobs get stuck in the print que and always show an indefinite status of “Printing” in the que but never get printed.
I’ve tested my other applications including Office 2010 and all other jobs seem to print just fine. I do use the “Print” button located in each of the online Map sites (Bing, Google). This is when the jobs get stuck.
I do also have the HP Bing Bar installed with Smart Print. The Smart Print feature seems to work with the online maps just fine (seems I’ll just use it instead).
Another separate printing issue is that I can never get any of my online financial transactions to print from any of my online financial institutions with either the Internet 9 print features or the HP Bing Smart Print feature. I can never get those to print (have to wait for the PDF statements to be available).
Any ideas as to why I can print the maps or online financial transaction? I get no error messages either.

Hi,
Please use the following tips/instructions to fix:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&lc=en&dlc=en
Good luck.
BH
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Printing issues with HP 310a All in One Printer

I have a new HP 310a. Looks good, fast on text printing, but features such as merged envelopes and printing letters on A5 stationery do not print correctly; nor in correct order. Photos print larger than they actually are and look like they need to be cropped. Anyone experiencing the same?
Photo tray has nothing to hold paper in place (except on sides); and when tray enters printer, the photo paper slips backwards and error message "out of paper" appears.
This is the last time I will buy an HP product

Hi there,
Welcome to the HP Forums!
I understand that your HP F380 has stopped printing in color, and I am happy to help you with this printing issue!
For further assistance, I will need to know the following:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is able to make copies by itself.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please take a look through this guide. Streaks or Lines in the Printed Image.
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
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Network Printing issues with HP DeskJet 3054A

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