Network slowed down - Road Runner

I've had terribly slow Internet access for about a week and a half now. All my devices are getting 6-8 Mb/sec from Time Warner Road Runner, and I was consistently getting 15-20 MBs.
Time Warner was here today, and the Windows box they plugged directly into the modem was getting 15 Mb+. My souped up iMac, plugged directly in, was getting 6-8 Mb.
The same holds for all my other devices - all iOS. iPad, iPhone, AppleTV -- all experiencing slow Internet.
The Time Warner tech says they've been upgrading software on their modems recently - in the time range that I've been experiencing problems.
Anyone else seeing trouble with their Time Warner Road Runner Internet connection?

We used my cabling, which we swapped out with other cables, just to be doubly sure.
In short, the only obvious difference was that my system is entirely Apple and hers was Windows.
I'm somewhat confident that a change somewhere - either in the modem or upstream, or in the Apple ecosystem - has diminished my performance.
I know that all my network routers - the Time Capsule and two Airport Expresses - were updated. I did not think the desktop received any kind of an update that affected networking. (I have a third Express, first generation, that has not been updated recently).
As my performance was bad when connecting the desktop directly to the modem with two different ethernet cables (and those same cables were used to connect the tech's Windows laptop to the modem, with no performance problem), it seems something is going wrong on my desktop, iPad and iPhone, all of which report 6-8 Mb/s when the Windows machine was getting 15+ and that's what I consistently received before a week or two ago.

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