Network Test Report indicates that wireless radio is not working. HP Photosmart C309a

Telephone number for HP Support

Hi,
Select your region from the link below, and then follow Technical support after you buy to locate the local phone number:
http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
Regards,
Shlomi
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My wireless network test report indicates "The wireless radio is not functioning. Contact HP support

HP Photosmart Premium All-in-One, Model # C309a...Windows 7, 32-bit. A Wireless Network Test Report tell me "The wireless radio is not functioning. Contact HP Support***
***-Critical: action required
Naturally my printer is out of warranty. Has anyone had experience with this problem. If so, how did you resolve it?

Is the error message from a diagnostic running on the computer or from the front panel of the c309a? The page here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Wireless test report states that wireless radio is not functioning - contact HP support. Who/how do

C309a printer
Wireless network test report states wireless radio is not functioning. Contact HP support. How/who do I contact?

Hi,
You may find the local HP Support Center phone number listed below:
http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

How do I correct the "Wireless Radio is not working" problem on my Photosmart C410 Printer?

HP Photosmart Prem C410a All-in-One
Windows 7 64-bit
Wireless Radio is not working
Trying to change from USB to wireless setup
purchased at Staples on 8/19/2010 - means warrenty has expired

With the printer ON, unplug power from the back of the printer for 30 seconds. Does that reset the radio?
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I am employed by HP

Hp photosmart c309a all in one series printer indicates the wireless radio is not functioning.

The printer has had difficulty finding the wireless router.
I had a problem with the print coming out on an angle.
I cleaned the rollers with a dry rag now the wireless radio is not functioning at all.

Try resetting the printer. Turn it off. Hold the # and 9 keys while turning it back on.
If this does not work, call HP support: www.hp.com/go/totalcare (click on Printers & Monitors, use the phone number on the resulting page).
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Wireless radio is not functioning - Photosmart c4599 All-in-one

I have had my printer connected to my home wireless network. The printer stopped working. When I run the wireless network test report it says "The wireless radio is not functioning. Contact HP Support. According to the HP web site, the printer is out of warranty. Is there anything I can do to get the wireless working again via a hard reset or is this something a technician will need to fix? If out of warranty, is the cost to fix really worth it?

If this message is appearing on the Front Panel of the printer, then it is an indication of a hardware problem that has developed.
It sounds like the wireless card has gone bad in the printer and this is not something that a reset would be able to address.
If the printer is out of warranty, then your best option is to replace the printer. HP Tech Support has many options available to you, such as the Upgrade program.
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"wireless radio is not working" is the message after trying to set it up

Photosmart C309a printer. Windows Vista Printer used to work wirelessly & then it stopped. I reloaded the drivers & tried to re-establish the wireless connection but got this error message. The printer works fine when connected with a cable.

Hello,
Is there Blue light glowing on wireless button ( below the Power button ) ?
Please perform the below step ..
On printer control panel,
Press SETUP button,
Press > to select NETWORK and then press OK
Press > to select Wireless Network Test and press OK ( printer would start to print a Wireless Network Test Page )
From the printer page , answer the follwing question ..
On the report, under Diagnostics Summary, What does the ‘Wireless On’ indicate:” Pass or Fail?
What does the ‘Wireless Working’ indicate:” Pass or Fail?
From Report, How many ‘Wireless Networks Detected ‘: “0 – 20”.
Regards,
Jabzi
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Regards,
Jabzi
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Wireless radio does not work

Officejet Pro Plus worked fine until the blue light (wireless radio) went out. Nothing seems to work and cannot do a reset as suggested in the forum because the screen is a touch screen. I would appreciate info on how to do a reset and any suggestions on how to get the wireless radio to work. This was discovered when trying to receive and send faxes. If I can't get the wireless radio to work, can I hard wire the printer to the router and still have wireless on all my other devices?
Any help will be greatly appreciated
This question was solved.
View Solution.

Looks like the wireless radio has failed. Yes connect it via Ethernet to your router and you are off and running again.
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My HP C309A all in one printer wireless radio is not functioning? It says contact HP support.

using XP SP2 on computer that I want to hook up for wireless printing. It was working but has stopped working.
Wireless network test report says the wireless radio is not funcitoning. Contact HP support.

This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
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I am employed by HP

PhotoSmart C309a wireless radio is not functioning. Does anyone know why that my be?

My printer used to work using my wireless network. It failed to print and a diagnostic told me the wireless radio was not working. Does anyone know why?

Hello,
"Wireless Radio Not functioning" usually indicates an issue with the wireless card in the Printer.
Please try below steps ..
While the Printer is ON, unplug the Power Cord from back of the Printer.
Wait for 30 seconds and then Plug in the Power Cord to the printer.
While the printer is displaying the home screen,.
Select Setup > Network > Wireless Radio : ON
on Printer display, Select Setup > Network > Print Network Configuration . Check if the printed diagnostic pages still displays " Wireless Radio Not Functioning" ? if Yes, Your Printer requires a SERVICE, hence Please call HP Support ( US ) 1-800-474-6836 .
Regards,
Jabzi
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Was your question answered? Mark it as an Accepted Solution!
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I work for HP
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Officejet 6400 when setting up network error message reads wireless radio is not functioning

printer wont work wireless. Running windows 7 printer stopped printing wireless still works if using a usb cable installed software and re installed new software from the web my disk was old when running network setup comes up with a error message that the wireless radio is not functioning

I have a C309a that all of a sudden stopped communicating
The wireless radio is not functioning. Contact HP support
Wireless on PASS
Wireless working FAIL
USB communication works
Is there a reset or is the wireless trashed?

Officejet pro 8500A wireless radio is not functioning

Have an OfficeJet Pro 8500A. Wireless connection stopped working. Tried restarting printer, router, and computer per troubleshooting suggestions in manual. No joy. Wireless Network Test Report gives a 'Wireless Working' status of 'FAIL'. Troubleshooting results at top of report says "The wireless radio is not functioning. Contact HP Support."
I found a solution to this problem in the forum for a C7280. It is to reset the printer by turning it off, and holding the # and 6 keys while and a bit after turning it on. Later on, there is a comment by another user saying the reset solution also works for the Officejet 8500.
O.K. so I'd like to try reseting my printer, but don't know how to do it. There are no "keys" on this model. I've searched through the user guide (searched on the term 'reset' in the PDF version) with no results. Can anyone help by either telling me how to use the reset feature on the OfficeJet Pro 8500A, or another solution to the wireless radio not functioning problem that I can try?
Thanks,

Thank you for your suggestions. I appreciate your help.
I had previously verified that the wireless radio was on. The wireless radio test report confirmed it was on.
I had not used the network settings reset function as I was focused on looking for a "printer reset" capability. Based on your suggestion I used the network settings reset and then printed the HP Network Configuration Page. This confirmed the settings had been reset. However this test also checks for all available 802.11 networks. The report shows the number of networks discovered as 0. Based on this, I'm assuming the wireless is still not working.

HP all in one C309a: Error message: Wireless Radio is not functioning. Contact HP support

Today all of a sudden, a 2 year old HP Photosmart C309a All-in-One printer is not longer connecting to my local Wireless Home Network. There is no change to network configuration to the TLink 3000 hub that I was using. All other clients (Mac OX, Vista, Ubunta 11.1, various versions of iOS and Android Icecream Sandwich) have no problem connecting to the same hub. No change to the network configure on the Printer. The machine have been standing as a stand alone machine and connected wirelessly to the network since day one in the corner of my office. Its within range of my router. I ran Wireless Network Test report to see what's going on. The title says "The Wireless Radio is not functioning. Contact HP Support" . Any number of reboot cycle didn't help. Out of frustration, I press "reset back to Factory Setting" on the printer. I did that, and then press "Wireless Network Wizard", and it was on "Searching for Wireless Router" forever... What opinions do I have? Get a new printer? or use good old 10-base T network cable to hook up the machine?

My HP C309a had exactly the same problem. Everything I found on the internet said that the printer could not be fixed and the only solution was to buy a new printer. The printer report said the wireless radio was not functioning. A factory reset did not fix the problem either. I had a problem with my HP Pavilion dv6000 laptop with the video graphics IC. The solution for that fix was to do a solder reflow of the graphics IC. Did it and fixed the problem. I figured maybe the same fix would work on my printer as I didn't have anything to lose at this point. I located and removed the wireless radio board in the printer (on the left side upper right corner). I then did a solder reflow on BOTH sides of the board. I put the board back into the printer and wa-la, it connected immediately to the network. It has been functioning with no problems now for at least four weeks now (knock on wood). Hope this helps.

C309a all-in-one printer gets message: wireless radio is not functioning, contact HP support.

Wireless connectivity lost this morning. Don't know why. When running diagnostics, I get message: The wirelss radio is not functioning. Contact HP support.

My HP C309a had exactly the same problem. Everything I found on the internet said that the printer could not be fixed and the only solution was to buy a new printer. The printer report said the wireless radio was not functioning. A factory reset did not fix the problem either. I had a problem with my HP Pavilion dv6000 laptop with the video graphics IC. The solution for that fix was to do a solder reflow of the graphics IC. Did it and fixed the problem. I figured maybe the same fix would work on my printer as I didn't have anything to lose at this point. I located and removed the wireless radio board in the printer (on the left side upper right corner). I then did a solder reflow on BOTH sides of the board. I put the board back into the printer and wa-la, it connected immediately to the network. It has been functioning with no problems now for at least four weeks now (knock on wood). Hope this helps.

Wireless radio is not functioning

I keep getting the message wireless radio not functioning on a C309a. I have tried all the suggestions that are posted.. Is there any other way to fix wireless radio. I was on the phone with HP for 3.5 hours tiring to resolve the issue and nothing was resolved.. My printer is just out of warranty. Is there anything else that can be done or is the printer used wirelessly junk? I am able to connect thru USB for now.. but really need my wireless to work. Can anyone help Please!!

jcarol19 wrote:
Mine too! I also have a C309A printer and have spent over 2 hours on line with HP trying to fix the problem and for a moment it was fixed. But then the next day, it wouldn't work again so I ran a wireless test and it said the wireless radio is not working. This would mean that the radio installed in these printers are junk and need to be replaced. I would suggest you fight "city hall" by sending your complaint to upper managment. The last thing they want is bad publicity, trust me I know.
Don't waste your time, I tried it....they could care less about bad publicity....all I got out of it was a headache from the phone conversations and now having my posts deleted. They insist this is not a recurring problem and have gone so far as to say that wireless radio failures are RARE!!!!!!!

Network Test Report indicates that wireless radio is not working. HP Photosmart C309a

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