Network Timeout error message when downloading iPhone iOS software in iTunes

When I try to download iOS 8.0.2 (or even when I tried to download iOS 8), I receive an error message telling me my network connection has timed out.  I even tried troubleshooting by chatting with Apple support.  Nothing they tried worked either. I eventually had to go to my neighbor's house and use her Mac and her wi-fi.  Even that took a couple tries before she stopped receiving that error message too.  I have the most up to date versions of my Mac software and iTunes.  I've restarted the computer, my firewall is turned off, I've tried everything support says to do.  Any suggestions?  My iPhone periodically goes into recovery mode, and I'm afraid that the next time it does, I won't be able to recover it because I won't be able to download the iOS.

Same error (above).... again! I put my iPod into restore mode, but once again, it forces the update.

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