Network timeout only for library upgrade items

I purchased an upgrade of my library, which totals 430 songs. The purchase went through fine, but when I would try to "check for downloads" so I could download the items, I kept getting "network timeout" errors. I ran the diagnostics, and after sending a support request, I was told it was probably my third-party firewall (even though it was properly configured and I had always been able to download without a problem).
I uninstalled the firewall and related security software, and when I continued to have trouble I was advised to disable all startup items. I did that, and even disabled Windows Firewall (which also was properly configured for iTunes), and I continued to get the same result.
I re-enabled the startup items and the Windows Firewall, and, just as an experiment, I tried purchasing an album from the store. The purchase went through and the album immediately downloaded without a problem. After that, I tried again to "check for available downloads." (Incidentally, iTunes shows there are 430 downloads available.) I again got the same error.
It seems clear, at this point, that I am able to connect and download, but there is something wrong on the other end of this deal that is preventing me from downloading the music I paid for. I am getting extremely frustrated, because by now I have spent hours and hours trying to get the music I paid for.
Anyone else experience anything like this, where the "update library" purchases seem to be the only thing you can't get to?

I was finally able to have the issue bumped up to a Senior Tech, who was able to help me. According to him, some ISPs have a problem with very large downloads. Over the course of several days, we broke the library upgrade into smaller chunks, with him placing the songs into the queue.
We did have a further problem at one point where some of the "upgraded" songs were duplicates of the m4p files (rather than the unprotected files). We never figured out the problem there, but he re-placed all 430 of the upgraded songs in my download queue, and this time the whole set of 430 downloaded.
So I'm not sure why it would work that time, if it was my ISP causing the difficulty, but whatever. It only took about three weeks of work and a hundred bucks or so, but I now have the items able to be upgraded.
I have to give a big thumbs-up to the techs I finally dealt with when I took matters into my own hands and called AppleCare--going through the ExpressLane was useless and a waste of time. Notody even reads the emails--all you get are form replies telling you to do what you already say you have done.

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