Network touble?

hi i have just purchased a new blackberry and have put my sim in but i am unable to recieve or make calls and texts. the network is switched on. tried all the answers that can be helped off here. wondered if there is a way to restore the blackberry to factory settings? thankyou.x

We need a lot more information here. 
Exactly what model of BlackBerry is it and what carrier is branded on it?  Is it an 8520?  8520?  Is it from TMobile?  Sprint? etc.  What carrier's sim card are you trying to use in it?  What does it say for network signal at the top right of the home screen? 
Please provide as much info as you can so we can try and help you.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

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    recovery key on network share. I have retrieved the recovery password when the recovery key in AD. But this time it is on network share.
    Also one think which I need to solve is that the manage-bde -protectors -add command creates a new .bek file along with the older one. So the .bek file which get shown at the time of the start up of the machine is different from that stored in the network.
    So i am getting confused as which .bek file is for which machine and hard to retrieve the password.
    Is there any method to store recovery key on network without the -protectors -add command line so that both the .bek file should be matched and can easily be known for indiviual machine in an OU. As if both the .bek files will be different it would be difficult
    to to retrieve the recovery password for the machines.
    Please do inform if you need some more information about the scenario if i missed something.
    Thanks
    Gaurav Ranjan

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