Network unusable during portions of the day

The LTE coverage in my town was awesome when it was first introduced, but now it can slow to a halt many times during the day.  The XLTE didn't seem to help it at all.  It is completely frustrating to have data hang.  I've contacted technical support and it was acknowledged that there are usage spikes during the day which affect performance.  I was told there are no plans for improvement. 
Is there any way to get the issue escalated?  What can be done?

Here are some more speed tests from today and yesterday.

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    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.1
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    com.apple.iokit.IODVDStorageFamily          1.7.1
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    USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0x24350000 / 4
    USB Device: USB Receiver, 0x046d  (Logitech Inc.), 0xc52b, 0x24353000 / 6
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    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000 / 2
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x06110000 / 3
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    Message was edited by: guenever1999
    Message was edited by: guenever1999

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