Network upgrade completed and no internet

Question

Well BT emailed me are pleased to tell me that my network upgrade has been completed on the 22nd June. They actually did it 21st June so good on them for doing it early. However, since this time I have had no internet connection. My BT Home Hub connects at 10,800 downstream with an upstream of 888 kbps but I get nowhere on the 'net. BT Home Hub is v1.00, so I have wireless, data and broadband lights no internet light.
Three BT engineers have been scheduled. First said, issue is at the exchange and he would pass the call over. Still not working when BT India called back. An engineer was scheduled Friday...no show. An engineer was scheduled today...no show.
So, one upgrade, 3 engineers, umpteen minutes on the phone and still no internet connection. I am so very annoyed! Trying to be civil to the poor BT India people but slowly going mad.
Can a BT forum mod help me before I take a gun from my cabinet and either point it at the router or at my head?
EDIT: Yet another engineer booked in for Wednesday.
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Answer 1

I know exactly what's wrong with your internet connection because it took us over a week to get ours reinstated after the 'Retail Migration Team' had kindly updated our network.  What they are keeping quiet is that the old white HomeHub (which we had) is not compatible with the network upgrade so it will never work while you have the old hub.  Trying to make the call centre in India understand what was wrong was **bleep** - even though I have to say they are very polite and do try to help, but they can only follow their technical script.  We knew for a fact that our equipment was all working ok and it was to do with the upgrade.   An engineer finally called and he was on the ball enough to know that, after thoroughly checking us out, our HomeHub was the problem and I wonder if BT knew that the old hubs may have this problem but don't rush to help you if they can save the money by having to replace your hub to a nice new black one!  The engineer instructed to phone the call centre again and tell them that they had to send me a new hub.  I did ring and by now, probably because of me moaning, my call was diverted to the BT Priority Care Team who, once they were involved, sorted out it all out.  They said that my hub was not compatible and was out of warranty as we had had it so long.  I told them I was not going to pay for a new hub  as their network upgrade had caused this.  They totally agreed and within two days a nice new black hub arrived via Royal Mail, I plugged it in and hey presto, we have internet.  The BT Team then called every day for a week to make sure we had no problems.
So don't be fobbed off with engineers and call centres telling you to reset buttons etc etc.  YOUR HOMEHUB does not work with the new upgrade and it is for them to replace it with a new one with no payment due from  yourself.  Hope this all helps and stick to your guns.