Networking to a Office Copier

Sorry if this is the wrong place to post.
I am the only Mac user in our office of about 25 PCs. I have a laptop and I set up a hotspot in my office with an Airport Express. Just recently, our boss wanted the office staff to have access to the main copier/scanner (Konica Minolta Bizhub 420) through our computers. I'm the only on that did not get access through the office network. My computer has never been connected to the network. I can type the IP Address of the copier and see the copier on the internet but the technician said that my IP address has to be a 192.xxx.x.xx number. The only IP address that my Airport Express gives is 10.x.x.x.
Is there something else I could do to get access to the copier printer?
Thanks.

Hi
Can't help you, I'm afraid. Getting Online & Networking Forum is here:
http://discussions.apple.com/forum.jspa?forumID=1222
Steve

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Windows 8.1 Network Share 0x8007003b Error Copying Files

Hi All,
I'm having an issue when copying files from a Windows network share. If the file is above 5MB it will start copying and then after a minute or two I will get an error such as:
Interrupted Action
An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem.
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The network share is in a different office and is accessible over a point-to-point VPN, so the connection is not that fast.
But before everyone tells me to start diagnosing the router and or VPN please take note of the following:
My colleague who is running Windows 7 can copy files from the network share fine
If I run a Windows 7 VM on my Windows 8.1 laptop I can copy the files across fine
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VMs to a similar speed we see across our VPN. The result was that the Windows 8.1 failed with the same error above, whereas the Windows 7 copied fine.
There is also a noticeable difference visually when copying using Windows 8.1 and Windows 7:
Windows 7 - The progress bar progresses smoothly giving the current speed and estimated time remaining
Windows 8.1 - The progress bar progresses in a jumpy fashion. E.g. it shows no progress, then after a minute it jumps and shows 16% progress, then shows no further progress, then jumps by another 18%. There is no estimated time remaining.
I ran Wireshark to investigate what was going on at the network layer. I see the following behaviour:
Windows 8.1 - The file is copying fine then all of a sudden there are a lot of TCP dupack packets. After which the Windows 8.1 client sends a RST packet and then the error pops up.
Windows 7 - The file is copying fine then you also see a load of TCP dupack packets, however no error is displayed and it continues copying fine.
I'd appreciate any help with this I'm hoping there are some settings I can change to make Windows 8.1 behave more like Windows 7!
FYI originally posed here (but was advised to ask on Technet) - https://answers.microsoft.com/en-us/windows/forum/windows8_1-files/windows-81-network-share-0x8007003b-error-copying/300bc9a4-597b-402a-b885-9dd6f6fb51a2
Thanks,
Zak

Hi MeipoXu,
Sorry, it has taken me so long to reply. I thought I had subscribed to receive updates on this thread, but I didn't see anything!
I've ran the commands you gave but some of them did not work, I got the following error:
Set global command failed on IPv4 The parameter is incorrect.
However, output of current settings are below.
TCP Global Parameters
Receive-Side Scaling State : disabled
Chimney Offload State : disabled
NetDMA State : disabled
Direct Cache Access (DCA) : disabled
Receive Window Auto-Tuning Level : normal
Add-On Congestion Control Provider : none
ECN Capability : disabled
RFC 1323 Timestamps : disabled
Initial RTO : 3000
Receive Segment Coalescing State : disabled
Non Sack Rtt Resiliency : disabled
Max SYN Retransmissions : 2
To answer your original questions.
Do you mean the file below 5 MB will copy fine ?
5MB is not a hard limit. If the file is small enough it will copy before it errors out. A file of around 5MB or so fails with an error.
Have you tried to copy the files from another Windows 8.1 machine (This will help us to verify whether the issue is casued by the specific machine)?Have you tried to copy another file from the network share to have a check ?
Yes I've tried from another Windows 8.1 machine and have the same behaviour. It is the same with different files from the network share. And the same with different network shares.
I am seeing nothing in the event viewer when the error occurs. I do not believe this to be a VPN issue because I can recreate this situation perfectly. As I mentioned in the original post- I
also know it isn't an issue with this particular file share. I set up a little lab, where I had one VM which had a shared folder and 2 other client VMs one running Windows 7 and one running Windows 8.1. I limited the bandwidth to the two client VMs to a similar
speed we see across our VPN. The result was that the Windows 8.1 failed with the same error above, whereas the Windows 7 copied fine.
Basically, I had virtual machines all on the same local network. One virtual machine was hosting a file share with files on it. I created one Windows 7 VM and one Windows 8.1 VM. Using VMWare Workstation you can limit the network bandwidth to the VMs. When
I did not limit the network bandwidth I could copy all files of all sizes fine. However, when I limit the network bandwidth to a speed of around 30-50KBps, the Windows 8.1 VM fails to copy files with the same error. But Windows 7 VM copies the files fine.
The point of limiting the bandwidth in this way is to create a similar scenario to that I see when connecting over the VPN.
This all leads me to believe there is some sort of issue with copying files from fileshares over slow connections using Windows 8.1.
Cheers,
Zak

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Dana,
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Hi!
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Look at this thread for discussion of this issue.
http://discussions.apple.com/thread.jspa?threadID=2382501
Search is your friend.

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I've since purchased a 500GB Time Capsule but haven't had a chance to do the same test on that yet, but as far as Time Machine backups go its worked flawlessly so far (touch wood).
Regards,
Jason
Message was edited by: jbroomfi

Outlook 2013 will not connect to specific networks outside the office

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Hi
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Sales Office copying from Sales order to Invoice ( order related billing)

Hi
In sales invoice (vf01) is there any field for Sales Office.
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Regards\Adnan

Hi Adnan,
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Can't Connect to Windows Network at the Office

Networking has never been my strong suite, so I have to come to them that knows!
My MacBook can't get access to the wireless network at work. I get full signal strength, but no connect. When I run the setup troubleshooter (forget the actual name at the moment--geez!), it displays "Searching" and I get the spinning ball and finally, "Not responding." The first 4 lights are green, butthe last 2 are yellow. I entered in the WEP pass, IP, all of that, but Nada. I know Macs can connect here, as my predecessor brought in her MacBook daily. If you need more info, just ask-- thanks for the help!

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MS Office copy

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Since Office is not an Apple product, you'll get better response if you use a forum dedicated to Microsoft's Mac products such as <http://groups.google.com/groups/dir?sel=33607053> rather than an Apple forum.
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Networking to a Office Copier

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