Never ending story: Exchange and Outlook 2010/2013 - Read receipts (reading confirmation) implementation is buggy

OK, I try it again (for the fifth time or so), maybe anywhere in the big microsoft world there is ONE support engineer that is able to recognize a bug and hand it over to the development????
In several cases the read receipt does not contain the sending time of the original message, instead it contains (quite senseless) the time when the receipt itself has been sent.
The only information in the read receipt is the subject of the original mail which may be identical in longer mailthreads to several (dozends of) mails. So in this implementation you are not able to find out to which message a read receipt really relates.
So we cannot prove at all if a single mail in a thread has been read or not. The printout of such a receipt does not have any information that can be used in a meeting or discussion.
Since this situation obviously lasts for several years I'd like to ask
how I can get a working read-receipt-functionality for professional eMail-handling???
It seems that the problem does not lie in the content of the MDN sent by the Exchange server.
If I look into a copy of such a sent MDN with Thunderbird, it tells me for example, that my mail, sent on 15th Juli 2013 14:43:47 (UTC+1) has been read  on 15th Juli 2013 14:50:08, which is correct.
But in combination with Outlook I get the same MDN displayed like follows:
Your message at... subject... sent Monday, 15. Juli 2013 14:51:30 (UTC+01:00)... has been read on Monday, 15. Juli 2013 14:51:16 (UTC+01:00) (Text translated from German to English)
So Outlook exchanges the timestamps and falsifies the content of the MDN.
This does only appear in combination with an Exchange server. If I work with a POP3 account and Outlook and send a message to an Exchange 2010 mailbox the correct timestamps are displayed within the returned MDN-message.
All involved systems are set to German (DE-de), the timezone on all systems is UTC+1
Here a small table with my tests
I've used Outlook on all Clients, 2010 and 2013.
Sender: sends initial mail and gets the Reading Confirmation
Receiver: gets the initial mail and sends the MDN
Sender     |     Receiver     |     MDN Display
POP3        |     Exchange   |     correct
Exchange |     Exchange   |     fail (displays wrong "sent"-time)
POP3        |     POP3         |     correct
Exchange |     POP3         |     fail (displays wrong "sent"-time)
It is obvious this cannot be a "feature". This is different behaviour depending on the senders Account type and one of this two scenarios must be a bug.
Could you help me further on this, please?

Almost no - the MS-Support here in this website was completely overchallenged to even understand this issue. I've tried several times to address this in this forum with no success. The "supporters" here had only one target - to quickly get this
"complicated" case off their desks.
The Office 365 support was much more competent and able to understand the problem. They escalated this to the development team (which lasted about 3 months, dozends of telephone calls and about 20 hours working time, which I had to donate to Microsoft freely)
and located the Problem in Exchange Server.
The result was that they promised to fix it in Exchange Server 2013, but there will be no Bugfix in Exchange 2010. I am waiting for the fulfilment of this promise since over 6 months.
Microsoft seems not to have any problem to leave their (professional and very expensive) Exchange software in a buggy state.
My conclusion: If Exchange 2010 runs out of maintenance I'll switch to Linux and Zarafa Server. The Zarafa guys are able to understand and fix their bugs and I do not have to donate thousands of Euros in working time only to get them understanding their
own bugs.
PS: You need only to press F1 in Office, especially in Access in the German language variant and you get an impressing lesson how desolate Microsoft is working today. Pressing F1 in Access 97 or XP lets you know, how much better they were some years ago.
An impressive deep fall down to the ground.
Regards, Conny

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    To check if there could be some problems with your calendar database try to create a new calendar in MS Outlook. Add a test meeting and then point the calendar sync in PC Companion to the newly created calendar folder in MS Outlook. Now try to sync and check if it still fails. If it works, there is probably something wrong with your default calendar folder in MS Outlook. 
     - Community Manager Sony Xperia Support Forum
    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

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