Never got my $10 pre-order certificate

Hello, I pre-ordered Mortal Kombat X and picked it up on release day (the 14th). But I still haven't gotten my $10 certificate for pre-ordering it, we're going passed 20 days now.

Hello JeanLucAwesome,
I apologize for the delay with your Mortal Kombat X pre-order bonus points.  I was able to locate your account and it appears the points were allocated to your My Best Buy account on 1/17/2015 when you placed the pre-order.  
You can view the current status of your account by clicking the link and logging in.
Blake|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Missing Shadow of Mordor pre order certificates

    I am a gamers club unlocked member and pre ordered Shadow of Mordor.  I picked it up on release day but have yet to receive my certs.  What should I do?

    Hello bfowlaaa,
    Thank you for purchasing Shadow of Mordor from Best Buy, and thank you too for being a Gamers Club Unlocked member!  We appreciate your loyalty and I hope we can continue to be your best destination for gaming.
    We have been made aware of a delay in processing that has affected customers who purchased Shadow of Mordor and are eligible for the $10 certificate.  We expect that points will be distributed by the end of this week.  Thank you for your extra patience as this is cleared up.
    Sincerely,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Concern over Pre-order $10 Reward Certificate

    Hello, I pre-ordered Battlefield Hardline for the Xbox One and picked it up on release day. Well, I saw the drop in the price so I went in to get the price adjusted, but I don't think the lady there helping me really knew how to do it. After about 10 minutes of just standing there, she finally got me the difference back but on the receipt, it says exchange, not price match nor price adjustment, even though I kept the game and everything, she just refunded me the price difference. Well, it's been over 15 days since I got the game and my account shows no points nor reward certificates, so I'm wondering, did she do the process wrong and mess up my pre-order certificate? Any help would be appreciated, thank you.

    Hello BahrKode,
    Thank you for posting your concerns about your My Best Buy certificates.    I was able to locate your transactions and it appears that the points were allocated to your account on 3/17/2015.  
    You can view the current status of your account by clicking here and logging in.  Please let me know if you don't see these points in your account. 
    Blake|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing Pre-Order Reward Zone Certificate for Fifa 15

    Hi - please let me know who I should contact regarding the missing pre-order certificate for Fifa 15.  Thanks!

    Hello joogle,
    When it comes to things like missing Reward Certificates from gaming pre-orders, we can certainly help you out right here on the forums! While I thank you for pre-ordering and purchasing FIFA 15 at Best Buy, I’m sorry to hear that you may not have received the bonus from the My Best Buy Get $10 promotion. I’m happy to review your account and help if needed!
    Using your email address on file for the forums, I was able to locate your My Best Buy membership. In looking, I actually do see that you received the 500 points for pre-ordering FIFA 15. You’ll see the points if you look back to 5/30/14 when you pre-ordered the game. You can review your points by logging into your account on BestBuy.com and clicking the My Best Buy tab at the top.
    You should be set here! However, please let me know if you have any other questions or concerns.
    Cheers,
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Avengers Steelbook Pre-order

    I picked up one of those Avengers steelbook early today for pre-ordering the blu-ray movie. I never done a movie pre-order before at Best Buy, I paid $7.50 for it and was wondering if the $7.50 will go towards my Blu-ray movie when I pick it up just like video game pre-orders... Thanks!
    Solved!
    Go to Solution.

    htz wrote:
    I picked up one of those Avengers steelbook early today for pre-ordering the blu-ray movie. I never done a movie pre-order before at Best Buy, I paid $7.50 for it and was wondering if the $7.50 will go towards my Blu-ray movie when I pick it up just like video game pre-orders... Thanks!
    This is correct. Your $7.50 will go towards the purchase of the movie. Just bring in your recipt to Customer Service the day of release and it will be taken off the price.

  • I pre-ordered an album and it says it was purchased in my itunes but it hasn't downloaded yet and I never got an email giving me a link to download it. Is there a way to get the link resent in an email?

    I pre-ordered an album and it says it was purchased in my itunes but it hasn't downloaded yet and I never got an email giving me a link to download it. Is there a way to get the link resent in an email?

    Hello KailaRy
    Check in your iTunes folder on your computer to find the files. If they are there, then drag on top of iTunes to import them in. If they are not there, then report the issue to the iTunes Store.
    Where are my iTunes files located?
    http://support.apple.com/kb/ht1391
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Regards,
    -Norm G.

  • HT1933 I pre-ordered an album from my phone, but i never got a verification email and now it says purchased but i can not download it.

    i pre ordered indicud by kid cudi and it wont show up in my purchased however when clicking on the album it says that i purchased it

    Hi lexus124,
    If you are having download issues with a pre-order, you may find the following article helpful:
    iTunes Store: About Pre-orders
    http://support.apple.com/kb/HT5714
    Regards,
    - Brenden

  • Pre-order pickup, reward certificat​e, and payment option questions

    I pre-ordered an item on bestbuy.com for pickup at a local store. When I got there, I asked if I can use my reward certificate and the customer rep said that I couldn't. Is that true? 
    Another person next to her said she could back out the charges and re-enter the item, but when I told her I got it at a special pre-order price (gamers club unlocked price) she said she wouldn't be able to honor it.
    Also, if I bought an item online and picked it up at the store. Can I change my payment method at the register? I asked someone a couple weeks ago and they said they couldn't change payment methods.
    Solved!
    Go to Solution.

    Hi there Mcbutters-
    We appreciate that you choose Best Buy to place your pre-order!  I’m sorry to hear about the confusion you’ve had with this order and some others around how to get that reward certificate added to an order.  Hopefully I can help clear some things up for you.
    To answer your first paragraph, that it technically true.  When you place an order for in-store pickup, you are charged for the order when the store indicates it is ready for pickup.  At that point, the payment method cannot be changed.  However, once the transaction is complete, the store may be able to perform a return and then re-ring the purchase for you.  Keep in mind however, that any funds used from gift cards, reward certificates and your credit card would not be immediately available as in general it takes a few business days for those funds to go back on the cards or accounts.
    This leads me to my next point, which is generally we are unable to modify the payment method beyond changing a credit card on your order beyond 30 minutes after the order has been placed.  While your credit card is not charged until the item ships or the store indicates that it is ready for pickup, the card is generally authorized right away for 3-5 business days.  This is the same time frame we offer for changing shipping or pickup options as well, you can find more information on that here.  Another option would be to do as Batman1982 suggested and cancel your order to then place a new one.  Again, it may take a few business days for funds to return to gift cards, your My Best Buy account, etc.
    However, there should be no reason why they would not have been able to apply the 20% off new games software benefit that you get from being a Gamers Club Unlocked member.
    I hope that this helps, but if you have any further questions, please let me know.
    Bill|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Pre order not downloaded and says i never purchased it

    i pre ordered ed sheeran's album x a few days before it was supposed to be released and each day there was supposed to be a song from that album released so i got one song and i waited and waited for the next songs but none came so i went back to the store and it said that i never purchased the album

    I figured it out. I just sent it as a gift to myself

  • Reward Certificates And Pre Order Cancel

    Hello. I previously pre ordered Evolve using a 10 dollar reward certificate. I hardly cancel pre orders so this has never happened to me. I was wondering if I canceled it would I lose the 10 dollar reward certifcate? I pre ordered it awhile back so I'm sure it's expired. I plan on ordering another game right away with it and the money I had down on the pre order. I've completely lost interest in Evolve. After seeing the all the future dlc costs I don't care much about this game anymore.

    Good morning BrennanP,
    Thank you for taking the time to post your question to the forum.
    While the $10 certificate you applied to your Evolve pre-order may have expired, the point value ($10 = 500 points) should repost to your My Best Buy™ account 3 to 6 business days after you cancel the pre-order.  The certificate would have been considered fulfilled when it was applied to the pre-order, so the expiration date should not come into play.
    If for some reason you do not see 500 points repost to your account after 6 business days or if you placed the pre-order on BestBuy.com and want help cancelling it, then please feel free to send me a private message and I will see what I can do to help.  You can send a private message by clicking on the blue button in my signature labeled "Private Message."
    Returns When a My Best Buy™ Certificate was Used
    I hope you have a wonderful day!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • 10$ certificat​e for pre orders on MLB The Show 15?

    I was told by the clerk to pre order online and get a 10$ certificate for MLB The Show 2015 for PS4 but I do not see this onine anywhere stating 10$ certificate

    Hey MutantMike,
    Thanks for writing in.  MLB 15 looks good so I can understand your interest.
    At this time it is not a part of our "Get $10" promotion, nor am I aware of any online-exclusive offer for a $10 value.  However, as a Gamers Club Unlocked member I still think you've got a great release-day price through Best Buy or BestBuy.com!
    Pre-order your copy here!
    Regards,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Pre-Order Pick up Gift certificate

    So I preordered Advanced warfare however due to them giving me the wrong copy I had to Exchange it and it looks like that voided my Purchase how do i go about getting my gift certificate?

    Hey sovietmethod,
    I wouldn't worry just yet! As long as your pre-order was fulfilled and then exchanged -- and not simply cancelled -- then you should still receive your pre-order bonus certificate within 15-20 days of pickup. Just keep in mind that the associated points may never appear as pending, and instead simply be available at the end of that timeframe. If you still haven't seen record of the bonus after that window has passed, let us know and we'd be glad to review your purchase at that time.
    Thanks for your patience and understanding, as well as for purchasing your copy of Call of Duty: Advanced Warfare with us!
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • I pre-ordered a movie and it never downloaded? Now it says I never bought it but it defiantly charged me for it.

    I pre-ordered Wreck it Ralph. Got charged for it. And it never downloaded AND now it says I never bought it.

    Post in the iTunes forum or better yet call Apple iTunes customer Relations.

  • Reward Certificates on pre-orders

    I pre-ordered the halo game thats due out in a few days online and used my $10.00 reward certificate for it. After ordering the game and using the certificate i got an email telling me the certificate is about to expire a few days after the game comes out so i checked my order and it says I didn't use any certificates so is there a way for me to add the certificate on the order now or do i have to make a new order?

    Hi deathscythe,
    Welcome to the Best Buy forum, and thank you for posting!
    I pulled up the pre-order you placed on BestBuy.com for Halo: The Master Chief Collection and it does not appear the $10 certificate was applied.  While you should be able to apply a certificate to a pre-order that is placed on BestBuy.com, your current pre-order would need to be cancelled and a new pre-order placed if you want to use the certificate.
    I would like to go over your pre-order with you in a bit more detail, so I will be sending you a private message.  To check your private messages, you will want to login to the forum and click on the little yellow envelope located at the top of the page.  The game is not set to be released until 11/11/2014, so we should still have some time if you do want to place a new pre-order.
    I hope you have a great day.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Dragon Age Inquisition Pre Order Bonus never emailed

    I pre ordered Dragon Age Inquisition and never got an email with the Pre Order Bonus.
    When I check the order status, it says ready to download and that it would be sent to my email.
    I checked all my email folders and it's no where to be found.
    I read the "Game Codes - Read Me First" thread and messaged the Gaming -BBY Inbox with my information but has not got a reply from them either.
    I tried calling 1-888-Best-Buy and it will only give me my order status through automated system.
    It seems like no one knows what went wrong and can't help. Can't Best Buy just re-send the email that supposedly has been sent or send another code?

    Hi there,
    We aren't able to provide information on upcoming program changes, offers, or sales events, so the best advice we can give would be to keep an eye on our Get $10 offer page for updates. New titles are added on a regular basis, so make sure to check back often.
    Thanks for reserving your copies of Destiny, Shadow of Mordor, Assassin's Creed: Unity, and the Halo Master Chief Collection with us, as well as for your interest in reserving Dragon Age: Inquisition!
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

Maybe you are looking for