Never mind CS4 - CS3 still won't work!

I have had a legit copy of extended CS3 ever since it became available and tried to remove the beta. 
Unfortunately in all that time I have not been able to use it on my desktop.  I have diligently phoned Adobe support and watched the advice etc on forums and tried everything suggested - but no joy.  Today I started at 9.30 am, I followed all the advice and tried re-installing with the same result - CS3 will not install.   I'vehave been "on hold" to Adobe telephone support for nearly an hour with no reply!
Can there be a worse company or support service than Adobe?
To introduce a positive note, anyone using Articulate Presenter (a much smaller outfit) will know what a truly great support service is.

You may care, together with anyone else who is an Adobe customer and is no getting what they paid for, like to write a complaint to consumeraffairs.com.
The following is the email I sent yesterday and they responded this morning that they would publish my complaint and look in to the matter -
What a nightmare dealing with Adobe - bought Photoshop CS4 5 weeks ago and have been unable to get any help - 6 calls to customer service have varied in time waiting from 37 minutes to 1 hour 30 minutes.  In 4 of those instances I just could not hold any longer and the 2 other occasions I spoke to a representative that I just could not understand - I had to keep on telling them to slow down and speak clearly.
Eventually, in desperation I called Helen Pethick - 408 536 6000 - supposedly the director of customer relations  who has not returned any of my calls.
So they have my $800 and I have nothing - how very sad from a company that so many of my photographic colleagues had and have to rely on.
Is this kind of thing normal with Adobe?
Is there another company out there doing anything similar to Adobe?
I could see that enough people feel like I do and are for want of a better sentiment, feeling they are being ripped off by Adobe, then it will not be long before they are facing some kind of class action - you just cannot take customers money and not give them what they paid for and then ignore them.
To add insult to injury, this company has the audacity to end their conversations with, 'We want to thank you for being so important to Adobe'  -  I cant imagine what a customer who isn't important must go through.

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