Never mind the speed, feel the quality!
I'm still struggling with my new ADSL lie. Here's some more information:
1. BT line comes into house to a BT Master Socket/iPlate, directly (2m) to HH3. From there, wired ethernet all the way. NOT using the gigabit port. No phone line noise on the tests.
2. Failure to sustain iPlayer, YouTube, esp HD, and a truly terrible Skype image (upload is always slow).
3. Pingtest.net defines my performace as 'F' (truly terrible). Ping 414ms, jitter 111ms, packet loss 24% (graphic below)
4. HH3 shows me with a near 11Mb/s connection, and 1Mb/s upload speed. Any speedtest that shows real time performance (speedtest.net) shows huge spikes and troughs in the transfer rate (it always used to be stable on a different line). BT speedtest averages like made, so the smoothed average always looks acceptabe to them 'we can detect no problems, blah blah)'.
I KNOW that the line performance is much worse. I KNOW that I cannot now manage remote connection to computers in work. I KNOW that TV programmes, Hidef video streams and skype are all unusable.
The real question is - how do I persuade BT to look into this? What are the appropriate words I should use.
I tried the previously suggested trick of plugging/unplugging router ADSL connection, but to no avail.
Thanks in advanace,
Rob
The test is a one off test, and does say that your speed is within the acceptable range. There is no guarantee of download speed, as it varies depending on the time of day, and whether the VP (Virtual Path) that you share with others, is congested.
I think the contention rate is 50-1, so it only needs a few people to be streaming media, or downloading large files, for your throughput to reduce.
If you could get some results that show that you are outside of the acceptable rates, then you may be able to persuade BT to upgrade their ISP links.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
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