Never receive code for over under gun

I had preordered Assassin's Creed Unity online and still haven't received my preorder bonus and now whenever I try to view my order I just get a white screen, but can view all my other past orders just fine.

Hey gang,
Thanks for reserving and purchasing your copies of Assassin's Creed: Unity with us! I hope you're all enjoying the game so far.
As with other titles, the fulfillment method for this pre-order bonus DLC is dependent on where you reserved your copy. If you ordered on BestBuy.com, then you should receive your code via e-mail within 24-48 hours of pickup or shipment. If you ordered in-store, then the code should be printed on your final sales receipt at the time of pickup.
That said, you'll want to send a message to our Gaming-BBY inbox in the following format if you do not receive your codes within those timeframes:
Message Subject: Game Title & Platform
Message Body: Include...
• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)
Please ensure you provide all of this information to Gaming Support for the fastest service. Armed with that information, our gaming team will be able to quickly assess the situation and provide you with a resolution.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

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Emails received ok for over a year since buying ipad 2.Has not updated now for a month but had not changed any settings

Why has my ipad 2 stopped receiving emails for over a month when I have not changed any settings

Does the iPod connect to other networks?
Does the iPod see the network?
Any error messages?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
maybe this:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
If not successful, an appointment at the Genius Bar of an Apple store is usually in order.
Apple Retail Store - Genius Bar

Why isn't my received code for the PDF working (Mountain Lion up-to-date mail)?!

After almost 3 days of waiting I finally got three (not two) mails from Apple. One with the code that should open the PDF that has the Mac App Store code for getting Mountain Lion. And instead of one mail with the PDF, I got two of them. The code I got didn't work on any of those PDF's.
What should I do?

same issue here, nearly 50 hours wait, 3 emails, nothing works, no softwear if i knew this was gonna be such a hassle i wouldnt have bought my macbook pro when i did and waited. really disapointed as friends have it up and running now and i dont.
finally it worked and is now downloading but taking its sweet time.

Haven't received code for $25 Xbox Live credit towards Titanfall Season Pass

A few days ago at a Best Buy store, I pre ordered the Titanfall Season Pass for Xbox One by paying for $25 in Xbox Live credit that would eventually be emailed to me on release day, March 11 (today). I haven't recieved the code yet which is very odd, since last year I pre ordered the Bioshock Infinite Season Pass in store and the XBL credit code came 30 min. to an hour after midnight on launch day. I don't know if this is normal, hence my last experience, but if anyone could help it would be gladly appriciated. I still have the original store receipt which I'm pretty sure can help. Thanks!

Hello ShadowJumper117,
Thank you for choosing Best Buy to pre-order the Titanfall Season Pass! I’m really sorry that this experience hasn’t been as smooth as your last one, but I should be able to get this code for you. I was able to locate your transaction by using the email address attached to your forum account. It looks like the code was sent today, but to ensure you get this I will send you a private message with some additional information as well. You’ll be able to view this by logging on to the forum and clicking on the envelope icon in the upper right-hand corner of the screen.
Thanks for posting, and keep an eye out for that message.
Sincerely,
Matt|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Never received $10 for preorder of FIFA 15

I preordered FIFA 15 and never recieved my 500 points

Hey Kcorai87,
Thanks for pre-ordering FIFA 15 from Best Buy! I hope you've been able to log an ample amount of time playing it since its release.
I have reviewed your account and I am happy to report that your points did post. You can confirm this on your account by reviewing the listing for the original pre-order date. Please let me know if you have any additional questions. Thank you for being a My Best Buy Gamers Club Unlocked Member.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
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Never Received Points for an Ipad Air Purchase even When No Financing Was Choosen

I'm hoping to find resolution on this matter, so I'm posting it here. I did call customer service many times and to no avail. as well as the credit card company. It was just a waste of time and I was frustrated at the lack of knowledge (I was told different things), the wait time, and their lack of effort to help you. In my last call, they gave me a claim number as they will let the back office research it. I read a post that the back office was no help as well, so I'm posting it here.
I ordered an Ipad Air online at a store last June 2014 and at the same time I applied for the credit card with a membership in your program. The guy who helped me told me that I will earn points with purchases and can convert it to a reward certificate to use. Points doesn't expire but when converted to certificate, the certificate does. Anyway, last week I went to purchase something fron Best Buy and ask for my points balance. The lady told me that I don't have a reward certificate, but said I have to open an account online to check my points. I opened an account online and to my surprised I didn't get any points for my purchase. I called your customer service and was told that my purchase was already more than 3 months and too late to report missing points, One customer service told me, it needs to be reported within 6 months. One was even rude and blamed me for not checking and that I should just let it go and stop wasting my time and that sometimes, even when you use your credit card, it fails to attached the purchase. Best Buy Customer Service is really something! I called the credit card customer service and asked why my purchase was not attached to my membership ID when I use my credit card. I was trasferred to the Rewards customer service and was told that points were not given because I choose Zero Financing. I told her that I choose No Financing and was eligible for double points as stated in my receipt. She put me on hold and consult a specialist. She told me that I choose Zero Finacing and I said that's not true. She trasferred me to the credit card customer service to verify and I told her to stay in the line. She hanged up before the credit card customer service confirmed that I had no financing ( I paid in full when I got my statement). I called the Rewards customer service who opened a claim and told me that the back office will research my claim. At this point, I'm not hopeful, so I'm hoping somebody can help me. It does state in my receipt that I choose No Financing for double reward points.

Hello udgbbuy,
Welcome to the Best Buy forum, and thank you for posting.
Before we get to the heart of the matter at hand, I would strongly suggest saving yourself the time and not calling Citibank again because they have no say over the My Best Buy program. I would also suggest that you read over the Program Terms because whatever information you may have been told is not exactly correct. A certificate will be automatically issued based on your certificate preference (defaults at $5) and points can be forfeited if an account goes 12 consecutive months without activity.
With that out of the way, I can confirm that the iPad you ordered back in June 2014 did post to your My Best Buy account. You should be able to see that order by logging into your My Best Buy account and scrolling your purchase history back to 2014; however, you were not awarded any points because the iPad was applied to a 12 month promotional financing offer. As you have come to find out, any purchases that are applied to a promotional financing offer do not qualify for points (base or bonus).
I do want to apologize for any inconvenience you may have experienced, as you should not have had to spend so much time on the phone trying to get all of this figured out. I am going to send you a private message so that I can gather some additional information and to go over your My Best Buy account with you. To check your private messages, you will want to log into the forum and click on the little yellow envelope icon located at the top of the page.
My Best Buy™ Points and Promotional Financing
I hope that you enjoy the rest of your Monday.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

I purchased an itunes gift card for my nephew. I received a confirmation that the credit card had been debited, however he never received a code to activate his gift. Where can I find out the code for my gift voucher?

I purchased an itunes gift card for my nephew. I received a confirmation that the credit card had been debited, however he never received a code to activate his gift. Where can I find out the code for my gift voucher?

If you purchased your gift using iTunes, you can resend it. Just follow these steps to resend an unredeemed gift to any address:
http://support.apple.com/kb/HT1541

I was going to download a book off of Itunes and when I went to download it my zip code didn't match my card so I wasn't able to download it. now I have a pending charge on my account from Itunes for the book I never received, will I still be charged?

I was going to download a book off of Itunes and when I went to download it my zip code didn't match my card so I wasn't able to download it. now I have a pending charge on my account from Itunes for the book I never received, will I still be charged?

Digital Editions can open files of .pdf , .epub and .acsm format.
When you click on a download link from an online bookstore, a .acsm file gets downloaded to the "Downloads" folder of your computer. You need to double click on this .acsm file(if Digital Editions is already installed) to get the book. If you still get a message saying that your computer doesn't have a way to open this file, please manually associate Digital Editions to the .acsm file type OR open Digital Editions and drag and drop the .acsm file onto Digital Editions.
Hope this helps. Thanks!

Why did I receive a Viber access code when I never signed up for Viber?

why did I receive a Viber access code on my brand new iPhone 4S when I never signed up for Viber? In fact, when I received the sms, I used the search function on my iPhone to see where it could be hidden, and the only results where the two consecutive texts I received giving me identical access codes.

Oops, I just went into the message and there is no "i" where to block the number that sent me the access code. What do I do now? (sorry, but I am a true techno-idiot). Never mind, just found it and blocked it. Thanks for all your help, Belly114. Have a great long weekend, wherever you are.

I bought it for 139$ but I never received an activation code

I bought the student package online for my Mac but I never received the activation code on my email

Hi,
If you purchased Office from
http://www.microsoft.com/mac , search in your Inbox for email from the following addresses:
@BUY.OFFICEFORMAC.COM @TRY.OFFICEFORMAC.COM, or @DIGITALRIVER.COM. If you cannot find existing Product Key or simply need a new one, contact Microsoft Online ESD Support to obtain a replacement product key.
In another case, if you bought Office from Microsoft Store.
The email should come from @microsoftstore.com. If you cannot find email from Microsoft store, the product key is listed in the Product Keys page of your Microsoft Store Account. You
can also find them on your Purchase History page. You must sign in using your Microsoft Store account on the web site and then click on the purchase history to see the Product Key.
If you cannot locate your existing product key or need a new one, contact Microsoft online store http://store.microsoft.com/Help/Contact-Us
For more detail information about how to find your product key, please refer to:
http://support.microsoft.com/kb/2279109/en-us .
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Never received Nvidia Shield promotion code for the 16GB Shield TV

I Purchased the 16GB model of the Nvidia Shield TV on 6-6-2015 and according to the store page the $30 promotion code for the play store credit should arrive within a few hours yet I still havent recieved anything in my emails over a week later. Was curious as to when that is really supposed to arrive.

Hi there littlefuzzy,
Receiving a $30 Google Play credit would certainly be enticing while looking at the Nvidia Shield! I'm sorry to hear that you may not have received your code yet even though you ordered almost two weeks ago. Using the email address you registered with the forum, I was able to locate your order and request a code be sent to you via the same email address on the order. With that said, please know that I am also sending this code to you via private message. You may check your private messages by signing into the forum, then clicking the envelope icon in the top right corner of the page.
Cheers,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Never received my PS4 NBA 2K15 promotion code

Hi I pre ordered a copy of NBA 2K15 in advanced. I picked up my copy and on the reciept it said I would received my code by email. I waited for a full day and never got anything in my email. I called the 1-800 number and spoke to a lady on the phone. She claims that it was sent and went to my span folder. I never got anything from best buy in my span folder. She then placed me on hold for about 10 mins and said a new code will be sent to my email within 24 hours after my purchase.
Well it's been over 24 hours and still have not received my promotion code for the KD MVP NBA 2K15 POB.
Is there any reason why this code has not been emailed to me yet? Annoying that the codes are no longer printed on the reciept and now being emailed to you. The email on my reciept is correct, so it should have arrived in my inbox.
Can you please direct me to the right person that I need to contact to get this promotion code?
Thanks
Marco (removed per forum guidelines)

Hello Madvaz-
I’m sure that you are wanting to start playing NBA 2K15 rather than spend time waiting on a pre-order bonus code!
We are happy to research this situation if you would send us the following information via private message to our Gaming-BBY inbox:
Message Subject: Game Title & Platform
Message Body: Include...
• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)
We will then be able to investigate why you may not have received your code or why the one you received did not work and get back to you as quickly as possible.
Please make sure that you are sending your message to the Gaming-BBY inbox in an effort to assist everyone promptly and in the proper order. Also, sending multiple messages does not increase response time. It can take 24-48 business hours to receive a response to your message.
Thanks,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Never received $25Titanfall Season Pass code

I've never had an issue at Best Buy like this before til now. I don't usually order Season Passes at Best Buy, but since I got the Xbox One Titanfall Console Bundle, I decided to ordered the Titanfall $25 season pass back on March 11, 2014. The cashier told me the code would be e-mailed to me within 24 hours. 24 hours later, I never received any e-mail. I decided to wait it out for a few days.
About the 5th day, I decided to call the 1-888-Best-Buy number, the person that answered basically told me that she couldn't do anything about it because I purchased it in the store and that I would have to the store. So I called up the store and they told me that they can't do anything about it and that I would have to call that same 1-888-Best-Buy number and if they won't do anything again that I can go to the store and talk to the Manager. I decided to call the number again and I talk to someone else who then directed me to another department that then directed me to a different department.
The guy I talk to this time mumbled a bit and I couldn't understand him but he told me that he was going to send me another e-mail with the code and it would take 24-48 hours to process and he also gave me a reference number. So I waited. After 72 hours, I called that 888 number again and the person I talked to told me that the code I ordered was a Pre-Order item. Wait... What? And that I should be getting the code after 24-48 hours. Again!? So I waited again. And now after another 72 hours, I received nothing. Not only that, I checked my bank account and it looked like Best Buy already took my $25, and I received nothing.
I just tried calling the number again and it told me that the estimated wait time was around 10 minutes, I waited almost 15 minutes and no answer. So I decided to give this a shot. I never been this upset with Best Buy. I feel like I should have never even purchase this season pass at Best Buy if this is what's going to happen. Please, can someone help me out. I have the original receipt and the reference number the guy over the phone gave me.

Hey mralbeezie,
Based on what you mentioned and available details, it sounds as though you may have purchased the Xbox 360 version of the Titanfall Season Pass instead of the Xbox One version. This content will not be released until the Xbox 360 version of the game is available on April 8th, so you will need to return to your local store and request an exchange if you need the Xbox One version.
With that in mind, I was disappointed to hear of the difficulties you encountered obtaining an answer on this issue. It shouldn't take multiple phone calls and trips to your local store to find out what's happening with digital content you purchased, and I'd frustrated too if I found myself in a similar situation. Rest assured that the appropriate teams will have the chance to take advantage of this training opportunity.
Let me know if you have any other questions.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

TS2755 I have 3 phones on one Icloud account. It has been this way for over a year with no issues. After and update on of the lines started getting text messages from all 3 phones. We fixed the send and receive and it was fixed. It is doing it again.

I have 3 phones on one Icloud account. They have been this way for over a year. After an update last week one of the phones started getting messages for all of the other lines. We fixed this under the send and receive under settings. It was fine for a few days. Suddenly it started happening again. Yesterday after two hours on the phone I changed my apple id and it is still happening. Before that Verizon had told me to turn off my imessage when that happened I could not get any texts at all from other Iphone users.

Make 3 different iCloud accounts and use ONLY for iMessage. That will permanently fix your issue.

How to get a refund for paid app i never received

In April of 2014 I attempted to perform an in-app purchase in the game HayDay, which I had downloaded for free on my older iphone 4s that I also had at this time. I still have an iphone 4s but it is a different one. But that's not important. What my question is, is that every time I would go to purchase some diamonds or what ever else I wanted in the app It would tell me there was an error and it could not be purchased. I kept trying a few times and then finally gave up. I had no idea that it was saying error even though the actual charges on my credit card were going through and I spent(lost) somewhere over a hundred, maybe two, on some stupid in-app purchases that I never received and got my credit card took quite a hit from that. I called Apple and they said they could not help me and I had to get a hold of the creators of HayDay in order to get a refund. I found the contact email to get a hold of the creators and they never answered my issue. I asked many times and no one can help me. What do I do to get that money back that shouldn't have ever been taken from my credit card in the first place? I have all the order numbers and stuff if need be.
Kathryn
<Personal Information Removed by Host>

Apple's policy states that, "all sales are final" > iTUNES STORE - MAC APP STORE TERMS AND CONDITIONS
But, if you are having issues with the app, you can at least ask for a refund.
Use the email form here > Apple - Support - Mac App Store - Contact Support

Never receive code for over under gun

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