Never receive Order Ready for Pickup notifications.

For the second order in a row, I received an email stating: Please wait to pick up your order
We will send another e-mail notifying you when your order is ready for pickup. This notification will arrive in less than 45 minutes, as it takes us just a little time to get items ready for pickup in our stores. …but never receive any follow-up email stating the order is ready. Logging into BB website, the first thing shown under Orders is "Order In Process", which implies it’s still not ready. However, clicking on the order number shows that the order is Ready for Pickup. I sent an email about not being notified of order pickup status back in December and never received the courtesy of a response. Best Buy needs to get their order notification system fixed. I will not place any further orders with Best Buy until I receive communication on how this problem is being addressed. BTW- the bestbuy.com domain is whitelisted in my spam filter and it is not being caught in any filters.

Hello jhalderman,
Thank you for writing to us about your experience with our in-store pickup program. I regret that you've not received notifications for your last couple of orders and I apologize for any inconvenience that you've incurred as a result.
In looking into your situation, I noted that a reply was sent to your recent email message. As stated in our reply, the issue has been escalated as of this morning. It's my understanding the there is currently not a problem with notifications affecting a great number of customers, but we will look into it and resolve any issue we discover.
I'm grateful that you took the time to write to us with your concern.
Sincerely,

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Status ready for pickup but item is not in store??

Pre-ordered Hardline Deluxe (PS4). My order details says it's ready to be picked up in store (Montebello, CA - 1537). I go to the store location and the sales rep says they haven't recieved any Deluxe Editions. I was instructed to return later or Friday. (3 days from now). How does this happen with a pre-order?
I called another location and they have received their allotment of Deluxe Editions (Glendora, CA).
Should I cancel my current order and try another location?
Is it possible to transfer the purchase to the Glendora, CA location and have them save a copy for me for pickup?
Thanks for any help.

Hello ZiGMoN,
I’m not much of a gamer myself, but my younger brother sure is, and he is quite excited to get his hands on Battlefield Hardline Deluxe. It’s all he can talk about, so I know he’d be devastated if didn’t get his copy on release day. There are times when circumstances outside of our control can cause unexpected delays though, and I’m sorry to hear this might have been the case for you.
To see if I might be able to honor your request and modify your order for in-store pickup at our Glendora, CA store, I pulled up your account using the information attached to your forum profile. Thankfully, I see your concerns reached our phone customer care team, and they successfully changed the store location attached to your order. As such, I’m happy to report that our Glenda location has your order ready for pickup. While we should be able to hold your order until March 25th, please feel free to visit the store at your earliest convenience.
If you have any further questions or concerns for us, please don’t hesitate to let me know. I’ll be glad to help.
Best wishes,
Alex|Social Media Specialist | Best Buy® Corporate
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How do you set up to back up iPad notes in iCloud? I turned on backing up notes in iCloud settings, and it asked me to create a .me account, which I did, but I don't see my notes anywhere on iCloud, and I never received a password for my .me account.

How do you set up to back up iPad notes in iCloud? I turned on backing up notes in iCloud settings, and it asked me to create a .me account, which I did, but I don't see my notes anywhere on iCloud, and I never received a password for my .me account.

You'll find your notes under Mail in iCloud. There's a separate folder on the left that's labeled notes so you can access them anywhere. And your me.com account will have the same password as your Apple ID (in fact, you can log into iCloud with just your Apple ID, as the two accounts are permanently linked).

I have never received my coupons for having the game club unlocked.

I have never received my coupons for having the game club unlocked. They are not in my spam folder or anything like that also. Thanks for any help you can give. I want to use my 50% off coupon for a strategy guide,

Hello TheMaggot38,
Thanks for joining Gamers Club Unlocked! I'm pleased to have you on board, and I'm sure you're enjoying the added benefits to your My Best Buy experience.
Some of the first benefits should be the welcome coupons, and I am sorry to hear yours were never delivered. I will look into this and send you a private message with additional information. Please watch for this shortly.
To check your messages, while logged into the forum click on the envelope in the upper right page corner.
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MD4C order report for shipping notification doesnu2019t display any component

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I don't know how much I can help here , but let me check.
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List of Sales Orders ready for billing

Hi
I was wondering if there is any FM /BAPI which will give me all the sales orders due for billing. Just like the output we get in VF04. I tried an FM..RV_INVOICE*, but it was not working.
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i think if the sales order is order-relavant billing, then it will appear in Vf04 Billing due list.
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If I ordered in store pickup for 2 items can I pick them up on one day

I ordered a MacBook Air 11in upgraded so it won't come till the 12 of this month so I got a $100 iTunes gift cards with it. When I go to ordering select in store pickup for both items not thinking if they had a limit on the amount if days they will hold an item. So I finished my order and then I get a notification later saying that my item is ready for pickup...then I realize my MacBook Air isn't going to be ready till the 12 so can I wait for my MacBook Air and pick them up on the same day or do I have to pick them up on separate days... Thanks

they generally hold items for 5 days. But if you call the store and explain the situation they will probably hold them longer, within reason.

No email for order I placed for pickup

Hi,I placed an order for an Amazon Fire TV Stick yesterday to pick up at the Clarence, NY Store. When I completed the transaction, I got a page which thanked me for my order, but had no other information on it ( I checked out as a guest). In the past, I always got an immediate confirmation by email, followed later by an "order ready for pick up" email. Unfortunately, as of 23 hours later, I've still not received any confirmation or pickup emails for my order, but my credit card was charged for the transaction. Now what? Please advise. Ken

Hi Ken –
I’ve heard a lot of great things about the Amazon Fire Stick, but just can’t bring myself to pick one up since I’ve got another device like the roku or chromecast on every other TV I own. I know you must be anxious to get your new streaming stick, so I would be glad to help you get a status on it.
I know we’ve been performing maintenance on our website over the past few evenings, and we were advised that some delays with confirmation emails could be a result. Using the email address you registered with our forums, I was able to find your order and I have sent you a private message with your order details. To view your private message, sign into the forum and click the envelope on the top right corner of the page.
Please let me know if you have any other questions I can answer for you,

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The update is not automatic.
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Order online for in-store pick up today? I don't think so.

I placed an order online with BestBuy.com today and, after checking the inventory of my closest Best Buy store, selected "in store pick up today" to fulfill my order and receive my items. Shortly thereafter, I received my order confirmation indicating that I should wait until I received an order fulfillment email - "We will send another e-mail notifying you when your order is ready for pickup. This notification will arrive in less than 45 minutes, as it takes us just a little time to get items ready for pickup in our stores."
Now, maybe I am a complete fool for thinking that when I am told I would receive my order fulfillment notification in 45 minutes or less that I should actually receive that email...but after NOT receiving said email, I opted to go to the store 2 hours after receiving my confirmation email. Naturally, there is a COMPLETE disconnect between the in-store system and online and the poor in store folks had to hear my frustration with the order not being completed as indicated. When I returned home, I called Best Buy customer service to better understand why "Pick up in store today" does not actually mean today and that receiving an email saying it would be fulfilled in 45 minutes or less does not actually mean that would happen. After being spoken to like a complete child on the phone, I asked to speak to a supervisor and was told that I was in fact speaking to the supervisor. Imagine my surprise! This person had no explanation for any timeline as to when my order would be fulfilled and was belittling in her tone and verbage.
This is the second time I have made the mistake of purchasing from Best Buy. And I will never make this mistake again. They should think about a re-branding as "really good deals but utter incompetency in customer service." When you indicate to a customer that their order will be fulfilled "today" and in 45 minutes no less, then you should actually see to completing that order.

Greetings smadrak,
Placing an order online for store pickup should be a quick an easy process, so it's disheartening to learn of situations where that expectation may not have been met. I'd be disappointed too if an order I placed wasn't ready for pickup immediately, especially if in-store associates weren't able to shed any light on the situation.
In most cases, orders placed on BestBuy.com can be fulfilled in a few short hours. From time to time, however, individual orders may be held for review by our support team if additional payment authorization proves necessary. When this occurs, it may result in a 1-2 business day delay before an affected order can be fulfilled. Additional processing time may also be required for select product categories, such as items requiring service activation (ex: mobile phones), special order items, major appliances and large-screen TVs.
That being said, I was able to locate your account using the e-mail address you used to register for the forum and it appears you were able to pick up your order last night. If you require assistance with any other issues though, don't hesitate to let us know.
Thank you for taking the time to post.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Never receive Order Ready for Pickup notifications.

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