Never received $10 rewards on Arkham Knight pre-order

Hi there, It's been over a month since I picked up Arkham Knight after pre-ordering online and I haven't received the $10 pre-order reward for it, any idea what's going on?

Hello candlej4ck,
Welcome to the Best Buy forum!
If your pre-order of Batman Arkham Knight was picked up or shipped within 7 days of the official release day (6/23/2015), then you should qualify for the "Get $10" pre-order bonus. It can usually take up to 20 days for points to officially post to a member's My Best Buy™ account. After looking over your account, I can see why the bonus points have not posted and it has to do with the time of the day you placed your pre-order.
With that being said, your pre-order may not have actually been a pre-order. I am going to send you a private message so that I can go over your pre-order and your My Best Buy™ account with you in additional detail. To check your private messages, you will want to login to the forum and click on the little yellow envelope icon located at the top of the page.
Where are my My Best Buy Bonus Points?
Thank you for posting and for being a My Best Buy™ member.

Similar Messages

Batman Arkham Knight pre-order

Has anyone received their shipping notification for Batman Arkham Knight pre-orders through Futureshop? I expected it would be shipped today but nothing yet.

Hi everyone,
Yes, all FS orders will be fulfilled and please be advised one is not being placed in priority sequence before the other. There are many factors that come in to play here such as location, date order was placed ... Keep an eye out for those shipping notices!

Haven't received my Batman Arkham Knight - Pre-order - WayneTech Booster Pack

I pre-ordered Batman Arkham Knight on the 22nd and picked it up the 23rd before leaving town. I was told I'd receieve an email with the code within 15 minutes. It is now the 27th and no code, I am not happy, where is my email!

I am going to add to the the frustration. I preordered, with the waynetech bonus pack. I picked it up at 9:30 am, and its now 11pm and no code! Wth? This is my first preorder game at bestbuy, and i have done many at a certain Game store that I Stop at, with no problems. It is always a 2 minute check out. At bestbuy, it was a 10 minute process where i had to find a guy who told me to get a regular (non-preorder) copy and go to the register. I was told at the register to then go to customet service. At customer service, i was asked my email address twice, even though its on my bestbuy rewards account. He then handed me my receipt and said, there you go. It tried to charge me 4.99 for the preorder bonus. He then voided it, and gave me the receipt. I had to ask him how to get the download, and then was told it would show up in my email. Well.....11hours later, nothing. This will be my last preorder from bestbuy. I see why they had to give me $10 in rewards to get it there. This is crap customer service.

Arkham Knight Pre-Order

Hi,
I normally pre-order and pick up in store. It does not allow me to pre-order Arkham Knight for PC with the in store option for pick up. It has the in store option for PS4 and Xbox One. I have never had a problem picking up a PC version over a console.
Can someone resolve this? Seems it doesn't make sense and must be a glitch.
Regards,
Bobby

Hello batmanshady,
Great question! Unfortunately, it does appear that this item is currently available to pre-order online for shipping. You may want to go to your local store and pre-order the item there if you're interested in the In-Store Pickup option. Please continue to check here for any updates.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Arkham Knight Pre-Order 10 dollar Cert

Thanks for that update. I see where it posted now. I'm not sure why it posted to the deposit transaction rather than the pickup transaction, but I can't complain Thanks!

Hello Stickboy46,
Thanks for pre-ordering your games at Best Buy. I'm happy to review your purchase today.
Upon review, I'm happy to report that you were awarded the points for the Batman: Arkham Knight "Get $10" promotion. It actually was credited in conjunction with the in-store purchase. I'm sorry for the confusion. Please let us know if you have any other questions at this time.
Sincerely,

Never received $10 Reward Certificate for Shadow of Mordor

I never received the $10 reward certificate for Shadow of Mordor.

Hi TheVila,
Thanks for pre-ordering and purchasing your copy of Shadow of Mordor with us! I hope you're enjoying the game so far.
We're aware of an issue that's resulted in pre-order bonus certificates for this title being awarded later than expected. Our My Best Buy team hopes to have a solution in place soon, so I'd encourage you to keep an eye on your account on BestBuy.com over the next week for updates.
Thank you for your patience and understanding!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

$10 reward certificate with EVERY pre-order using GCU?

So every single time I pre-order with my GCU I will get a $10 certificate?

Hey MutantMike,
It'd be amazing if our Get $10 program worked that way, but alas, it does not -- My Best Buy members must pre-order and purchase an eligible title to receive this bonus. A full list of qualifying titles can be found here:
Get $10 in Reward Certificates
The offer is also limited to one bonus certificate per My Best Buy membership per title. For example, if you were to pre-order and purchase two Xbox One copies of The Witcher 3: Wild Hunt and one PlayStation 4 collector's edition of the same title, you would still only be eligible to receive one $10 pre-order bonus certificate.
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Meta Knight Pre-Order at store how many days I have to pick it up?

Hello! I preorder my metalknigth at bestbuy store located at bayamon Puerto Rico. I haven't receive any call from them that my item arrive today. I would like to know how many days i have to pick up my pre order in store Meta Knight amiibo before they sell it on sale floor?

Hello ArmandoTorres,
I'm sorry to hear that you have not yet heard from the Bayamon store about your pre-order.
Generally speaking, for items pre-ordered in our stores, you should have five days to pick up your product. For the best and most accurate information, however, I recommend contacting or visiting the store.
I hope this helps. Thank you for joining us on Best Buy Unboxed.
Regards,
John|Social Media Specialist | Best Buy® Corporate
Private Message

When will i receive my itouch 5g . I pre-ordered on Sept.25?

I pre-ordered my itouch on the 25th of September along with Apple Care and an extra black loop. Im a bit dissapointed how the apple stores got their products fiurst and how some people who pre-order it get it way later, i was even nice enough to buy apple care and an extra loop. Apple decided to ship my Black Loop and i will receive it today, but it won't come with the iTouch. I think ive waited long enough.
I'm getting a bit mad over this, but i mean im really dissapointed over how Apple deals with Pre-Orders

Hello puppetmaster102,
Thank you for pre-ordering The Elder Scrolls Online from Best Buy. I'll be happy to answer your question today.
By pre-ordering, you are entitled to an early access code, and you should receive yours within 24-48 hours of the date you place your order.
If you haven't received your code after that time, you can send a message to Gaming-BBY for support,and will want to include the following information:
Name
Email Address
Order number or Customer Service Pin Number
Title of content you are missing
Cheers!
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

I never received my rewards certificate for my Cell Phone Purchase

My account shows the cell phone purchase but no rewards. Please correct.

Any points or special promos where you get reward certs has a waiting period of at least 15 days. This is in case you do a return, it shows in their system.

Meta Knight pre-order has not updated at all.

Hello, I preorder Meta Knight about 3 minutes after he went up for a little on Monday. I've started to see that a lot of people have gotten their order today while mine has stayed stuck on "preordered, release date is 02/20/2015" Since Monday. I haven't gotten any updates through email or text at all. So what's the deal? Is it a glitch of some kind? Could my Meta Knight have shipped but the status not update? Thank you.

Hello coffeemam,
I certainly understand how it is when you're waiting for a fun new product to arrive. Anticipation has its upside and its downside. I'm sorry to hear that your Meta Knight has not yet shipped.
Using the information you provided when you signed up for Best Buy Unboxed I was able to locate your order. As soon as the item is available, it should be on it's way to you. I regret that we must impose upon your patience until then.
Thank you for writing to us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Never got my 2nd gift certificate for pre ordering hardline

i did preorder it i have a reciept member #Member ID: {Removed per forum guidelines.}

Hello JoelYuidiot,
Spot on jac522 and thank you for providing a link. I hope this answer your questions JoelYuidiot and if not, don't hesitate to let me know.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Batman: Arkham Knight at Best Buy

The shadows are his home and keeping Gotham's citizens safe is his sustenance. Darkness envelops his every move and his legend lives in the whispers of each passerby. Known by many names — the Caped Crusader, the Dark Knight, Batman — this man lives to protect. But by pitting himself against the criminals of a city, he has only made his laundry list of powerful enemies grow. One after another, a new and nefarious threat has risen up and one after another Batman succeeded in bringing them down. But what happens when those menacing masterminds join forces? Who will rescue Gotham when a deadly roster of depraved lunatics gangs up on the shadowed warrior? Who will save us all?
The finale to the legendary Arkham series explodes onto your screen in the most adrenaline-pumping storyline yet. The Scarecrow has returned to Gotham City and he has united a terrifying team of super villains, including Penguin, Two-Face and Harley Quinn. For the first time in the franchise, you get to step behind the wheel of the iconic Batmobile as you harness the power of Batman and scramble to outwit the wicked gang after your blood. Tear through the streets and soar across the skyline in heart-pounding gameplay that will suck you in and force you to ask yourself if you have what it takes to save Gotham. Do you have it within you to be the hero the city needs? Or will the villains of Gotham overtake the Dark Knight once and for all?
Pre-Order Batman: Arkham Knight at Best Buy >
Batman: Arkham Knight Limited Edition
Limited Edition includes a copy of Batman: Arkham Knight, a unique Steelbook case and game disc, an 80-page artbook, a limited edition comic book, a skin pack and a limited edition Batman statue. Pre-orders available on BestBuy.com only for either shipping or Store Pickup, while supplies last. Not available for pre-order in-store.
Pre-Order Batman: Arkham Knight Limited Edition at Best Buy >
Batman: Arkham Knight Batmobile Edition
Batmobile Edition incldues a copy of Batman: Arkham Knight, a unique Steelbook case and game disc, an 80-page artbook, a limited edition comic book, a skin pack and a Batmobile statue. Pre-orders available on BestBuy.com for shipping only, while supplies last. Not available for pre-order in-store.
Pre-Order Batman: Arkham Knight Batmobile Edition at Best Buy >
Related Offers
Best Buy Exclusive WayneTech Booster Pack Pre-Order Bonus
Includes the Explosive Gel Takedown to set traps to knock out enemies remotely, Aerial Juggle to strike an enemy mid-air for massive damage, Batarangs While Gliding to launch multiple Batarangs while in mid-air and a Weapon Upgrade to increase the devastating firepower of the Batmobile. The Standard, Limited and Batmobile Editions all qualify for this bonus.
Harley Quinn Pre-Order Bonus
Play as Harley Quinn and receive four challenge maps when you pre-order for Xbox One, PS4 or PC. Take advantage of Harley's unique weapons, gadgets and abilities, and test your skills with four challenge maps.
Bonus code included on packaging. The Standard, Limited and Batmobile Editions all qualify for this bonus.
$10 in Reward Certificates
As a My Best Buy™ member, you'll get $10 in reward certificates
when you pre-order and purchase Batman: Arkham Knight.
Learn more >
20% Off for Unlocked Members
In addition to $10 in Reward Certificates, Unlocked members also get 20% off Batman: Arkham Knight.
Learn more >
Still have questions? Want to talk to the Best Buy Community about Batman: Arkham Knight?
Reply to this post and join the conversation!

Hello everyone,
We certainly will be carrying both the Limited and Batmobile Editions of Batman: Arkham Knight! We’re in the process of getting everything we need from the vendor in order to get these listed on BestBuy.com and I will let you know as soon as I know more. Also, due to the limited nature of these editions, we will only be offering pre-orders on BestBuy.com and only for Ship to Home.
Sincerely,

Reward Points for pre-order $?

I pre-ordered Sunset Overdrive the day before release and also started a new GCU membership either before or after that transaction. I placed $5 on the game since the 20% discount for GCU wouldn't apply to until pick up so I couldn't accurately pay off the game as part of my pre-order.
Upon picking up my copy I received the $5 off the post 20% discount (and an additional $2.50 came off from an old BB store credit I had). My final for the game itself was $40.46. There were a few other items on the receipt that granted some points toward my next gift card but if you add the total for my entire receipt that was paid out (not uncliding the store credit. Instead of receiving $45.25 worth of points I received just the $40 worth of points and my original pre-order purchase it reflecting zero points earned. Both transactions are reading as Pending still so I'm not sure if that's the problem or what. I'm concerned that if I had paid $40 worth of pre-order and my final pickup out of pocket cost was like $1-2 would I only have received $2 worth of points? If so I'll never spend more than $5 for a pre-order and the victory pre-order $10 credit you want to lure us in with turns out to be $5 only.
Just curious to if the pre-order value (when actual cash and not a trade in or trade credit) will count for points after all the transactions go from pending to final.
Solved!
Go to Solution.

Hello Laronvas,
Enuf is correct on both counts: it typically takes 15-20 days for points to post, and no points are earned for portions of purchases paid for using gift cards, store credit or reward certificates as payment. For full details though you may want to check out our My Best Buy program FAQ, available here.
Thanks for reserving and purchasing your copy of Sunset Overdrive with us!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Missing Pre-Order Reward Zone Certificate for Fifa 15

Hi - please let me know who I should contact regarding the missing pre-order certificate for Fifa 15. Thanks!

Hello joogle,
When it comes to things like missing Reward Certificates from gaming pre-orders, we can certainly help you out right here on the forums! While I thank you for pre-ordering and purchasing FIFA 15 at Best Buy, I’m sorry to hear that you may not have received the bonus from the My Best Buy Get $10 promotion. I’m happy to review your account and help if needed!
Using your email address on file for the forums, I was able to locate your My Best Buy membership. In looking, I actually do see that you received the 500 points for pre-ordering FIFA 15. You’ll see the points if you look back to 5/30/14 when you pre-ordered the game. You can review your points by logging into your account on BestBuy.com and clicking the My Best Buy tab at the top.
You should be set here! However, please let me know if you have any other questions or concerns.
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Never received $10 rewards on Arkham Knight pre-order

Similar Messages

Maybe you are looking for