Never received $10 RZ cert for Madden 15 preorder

As far as I can tell I never got my Madden 15 preorder $10 cert. Can someone check on this for me and let me know how this can be fixed?

Hi pdawg17,
Thank you for posting to the forum!
I am more than happy to give your My Best Buy™ account a once over .  What do you think of Madden NFL 15?  I really enjoy the changes they made to the running game and the increased attention to defensive play.  Just talking about it makes we want to go home and play it for a few hours.
As far as your pre-order, it appears that the 500 bonus points for the "Get $10" pre-order offer have already posted to your My Best Buy™ account.  Those bonus points, along with 250 other points, were converted into a $15 certificate and redeemed on 9/19/2014.  I would encourage you to login to BestBuy.com and check your points balance.
Let us know if you have any other questions.
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message

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