Never received gift card

I ordered the triple play through the website before it expired and I never received an email about it. It has been about a month. I'm guessing it is because when I placed the order, it actually put me through to a chat session and they didn't apply the promotion.

Have you contacted Verizon to try and get that corrected?

Similar Messages

Signed with comcast was told I would receive gift card

When I became a Comcast customer back in Feb. 2010 I was told after 90 days I would receive a gift card for $150.00. We are now in mid August and I have yet to receive this Gift card. I have called comcast reps several times and have been told someone would get back to me, yea that never happened. Called again tonigh and was told I had to call 1-877-220-3549 called that number to be told I was calling the wrong number, was told I needed to go on line to www.comcastrebate.com which I did. And was also told that Comcast them selves are not the ones that actually give the gift cards and do I know who was offering the promo. I said I was told that it would be a Visa gift card. The girl then said well good luck with that. Once on that site the are a bunch of sub catagories, I went into each one of them and in doing so on the other side of the screen about 25 show up with plenty of other pages to click onto. So do I call this a complete run around or what. Has anyone else been going through the same thing? And if so what has your luck been in handling the situation.

Still have not received my gift card. Ticket was opened and the notes read that I am due a gift card but that they could not process....? Was told I needed to contact their president in order to get it. WTH??? Comcast is a fraud

Didn't receive gift card

On august 22nd i ordered 'Sin City: A Dame to Kill for - best buy exclusive steel book'. For some reason my order was switched to the standard blu ray release.I had to re-order the steelbook but at a higher cost. I talked to a customer service rep and was told that they would mail me a $10.00 gift card to cover the price diference. That was on Oct.11th and i still havent received it. I called best buy customer support 4 times today but each time i kept getting disconnected.

Hello forty,
Thanks fro purchasing your copy of Sin City: A Dame to Kill For with us! I haven't seen the film yet myself, but I've always found the visual style interesting.
I've had the chance to review your account, but regrettably wasn't able to locate records of the gift card offer you mentioned. I did, however, see that a rep you spoke with in early September offered to apply a $5 credit to your order for this same issue. Rather than applying that credit directly to your order, the rep providing follow-up assistance on October 11th instead applied an equivalent number of points (250) to your My Best Buy membership. Those points posted some time ago, so I'd encourage you to review your points history on BestBuy.com for full details.
Let us know if you have any other questions.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

DId not receive Gift Card for a cancelled order

Hello,
A month ago I placed an order for in-store pickup at store 536 in Manchester, NH. The store had an issue with the order and sold the item instead of holding it for me to pickup. I called the CS line and after explaining my frustration the order was cancelled and refunded and the customer service representative agreed to send a $5 gift card for the trouble, even providing me with a confirmation number. He said the gift card would arrive in 8-10 business days. It has been a month now and the gift card has not been received. I would like this issue to be resolved. I have the confirmation number as well as the order number it is related to and would be happy to provide this info to a Mod.
Thank you.

Hi Cortano88,
I am sorry to hear that a gift card we may have offered you as a one-time gesture has perhaps not arrived yet. It can generally take 10 to 14 days (7 to 10 business days) for something like that to be delivered, so if it has been a month, then we definitely need to take a look and see what might have happened. To further discuss the issue at hand with you, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the envelope icon located at the top of the page.
Thank you for connecting with us on the forum!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Signed up for $50 Gift Card Reserve but didn't receive gift cards.

I signed up for the offer ages ago when it was first mentioned. I had even received an email confirmation and I had signed up both lines in my family plan to make sure would be no mistakes. I went last week and added got 2 more phones added to my family plan both with new 2yr commitments. No representative knew anything about the offer which is normal from my local Best Buy. I had assumed maybe cards got mailed to me but while reading details page on offer I just saw that I should"ve gotten my cards right after I purchased phones. How do I get my gift card? I added not just 1 line but 2 so no reason I shouldn't have received. I was even asked at the Best Buy mobile department what were both the numbers to my account were. Anyone know what I should do in this situation?
Solved!
Go to Solution.

The promotion applies to the specific number you registered, whether you upgrade or port the number to a different carrier as a new line. But as Neihn mentioned, adding new numbers to an existing account was not part of the promotion.
Dan K. | Mobile Specialty Stores
Any opinions expressed in this post are those of
the author and do not represent Best Buy Co., Inc.

Didn't receive gift cards

I had purchase Skype gift cards several weeks ago. I just found out that I didn't receive the email when I tried to use them today. I had checked the spam box and there are not in it. Could it be possible to resend the gift card to me again?

Hi, Pomin,
Have you contacted the vendor from which you purchased the gift cards? Skype partners with a few different gift card and equipment providers.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

HT201382 Our family all bought each other gift cards for Christmas and set up our iPads to family sharing. When any family member makes a purchase, it will only be charged to the credit card and NEVER the gift card amount! WHY? Is there a way to fix this

We just set up family sharing on our iPads and we all have$50 of iTunes cards that have been placed on our accounts. Why can no one in the family redeem the money from their itunes cards... Instead being charge ONLY to the "organizers" credit card? This is driving us crazy? Now all our Christmas present have gone to waste? Can anyone help?

Hello there ssyer,
Family Sharing purchases do all go to the Organizers credit card by default, that is unless there is an existing credit or balance on the account requesting the purchase according to this article:
Family purchases and payments
After you set up your family, any time a family member initiates a new purchase it will be billed directly to your account unless that family member has gift or store credit. First, their store credit will be used to pay the partial or total bill. The remainder will bill to the family organizer's card. As the family organizer, any receipts generated by the transaction will be sent to you. Learn more about how iTunes Store purchases are billed.
Balances can be verified with this article if you need:
iTunes Gift balances
Thank you for using Apple Support Communities.
Take care,
Sterling

Never received rewards card

I was supposed to recieved a $50 Visa card for becoming a customer and purchasing an Internet package. My account says it shipped July 17th and it is now August 4th and I haven't received it. I would like an explanation. I have seen where other customers haven't recieved their's either.

Hi ,
I am so sorry about the issues you are having getting your reward card. Here is a great post that goes over the reward card process. If you are still having issues, use the contact us button at the bottom of the post to chat in for further assistance.
-ATTU-verseCare

Finally received gift card.

Hello Skype Users
I did received my ecards. After so many days I get the codes of PM on skypecomunity.
I know also where is the problem. I am from Poland. I have en email acconut on polish website, not any gmail or yahoo. My friend, who I bought the ecards also have en email address on polish website. For some reaseon I don't get the message from chatandvision on this polish email address.
For many times I did't contact them through there website, I can't. I don't received the automatic message with your case (ticket numer). After days I decided to try another emails address( @yahoo.com). And it worked. I did get autoamitic email and after day email from them. But and the end THEY - chayandvision support did't help me.
on Skype community there is a memeber named czatandvision. He or she helped me so if you did't get en email with codes write to that member.Write on PM. Try, don't give up. There is an solution for your problem.
Good luck for all
Edited subject line to differentiate from other posts.

Hi Gk406,
I'm really sorry about that, I've let David know and he'll get in touch with you later to get this sorted.
@danandrews60 please use the 'contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Never received gift app.

My friend gifted me an app... paid for it already and everything.. but nothing ever came to my email and it still wants me to pay for the app. How exactly does this work? o_O I figured it would come to my email if anything, but nope..
edit: It's not in my spam, or anything like that, before someone suggests that. it's NOT in my email anywhere lol

Hayleycakes wrote:
... That link just shows how to send a gift...
For your Friend... From that Link....
Learn how to resend an iTunes Gift.

HT201195 I tunes gift card

Hi I am not able to redeem my I tunes gift card. Receiving gift card not activated properly.

To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note: iTunes Gift Cards are only Valid in Country of issue

Verizon Deal / $100 BB Gift Card

My husband and I went into two separate locations to activate Verizon service through their EDGE program. We were hoping to take advantage of the current deal Best Buy has going to receive a $100 gift card for each new line activation and a Samsung gear headset. Unfortunately, both locations give us an error of “110 Best Buy is not eligible for phone in activation. Customer must contact provider directly for account management.” The blue shirt at the San Tan location (who was no less than irritated to even help us) told us it wasn’t Best Buy’s problem and that we needed to go through Verizon for a “credit check”.
Well, I contacted Verizon, who in turn gave us flawless approval and gave us an application number to give to the guys in blue the next time we tried it. Second time was still a no go and still we are getting this ever-mysterious error code that NOBODY at Best Buy has been able to explain. We ruled out it being Verizon’s problem with us, so I am writing this under the pretense that I doubt there’s an error code that a manager wouldn’t know the meaning of. Either there’s a serious lack of competence (if it’s “unknown”) or there’s a serious false advertising campaign rigging (nobody tell the customer the real reason). My guess is corporate sent a memo downstream and this is all supposed to be a hush situation, everybody play dumb.
From my research it appears that Best Buy has no viable reason for this to happen. I found someone online who had the same issue and pretty much had to yell and scream at Best Buy management before somebody “undid” the error and it magically let them activate service. I’m expecting the same result here and I am willing to escalate this, regardless.
The curious thing is that I am able to activate a non-EDGE Verizon plan pretty easily. Best Buy will let me do that, even over the phone! You guys are more than happy to do that and let me pay full price for my phone! But when I want to do a discounted EDGE plan AND get $200 in Best Buy gift cards using YOUR BEST BUY promotion?... That leaves the only explanation for the error as “Best Buy won’t make money on you so we made up this glitch that nobody on our team can explain.”
There’s no reason for this to not go through, which leaves this borderline extortion as the only plausible cause. I’m disappointed that nobody in either store could give me a viable reason for the code and instead tried to put it on Verizon, as if no employee had ever seen that come up or asked for clarification. I’m more than willing to activate my EDGE service through Best Buy and only ask that customer relationships be valued as highly as I think Best Buy wants it to be.
Thank you for your time

And for more clarification, here is the actual Terms and Conditions of the promotion which I pulled straight from bestbuy.com. It clearly says Verizon EDGE is an eligible program for this promotion. Verizon gave me complete approval, zero deposit, even gave me an application number.
Your move, Best Buy.
Free $100 Best Buy
Gift Card
when you purchase and activate the Samsung Galaxy S6 or Galaxy S6 edge with 2-year agreement, Sprint Leasing plan or monthly installment plan for Verizon Edge, AT&T Next or Sprint Easy Pay.*
*Sprint Easy Pay and Sprint Leasing available in store only.
Carriers, coverage and products may vary by store. Available in New Jersey. Same price new and upgrade unless otherwise noted. Best Buy may require an existing line of service to receive a new 2-year plan. Carrier requirements may include select plan subscriptions, additional data add-ons, credit approval, usage fees, taxes, surcharges and termination fees. 4G/4G LTE not available in all markets. See a Mobile Phone Specialist for details. Carriers, coverage and products may vary by store. Requires credit approval, wireless service plan, qualifying device, and an installment billing agreement for the carrier's required term. $0 down for well-qualified customers. For all others, down payment and other restrictions may apply. Monthly payments for term (20, 24, 30 months subject to carrier) at full retail price. 0% APR. Sales tax (on total price) may be due at purchase. If you cancel wireless service, remaining balance on device becomes due. Restocking fee and other charges may apply. Number of financed devices per account limitations may apply. Subject to carrier terms and conditions. Terms subject to change. Sprint Leasing: Credit approval required. Terms for all other customers will vary including amount due at signing and taxes/fees. Requires qualifying device and service plan. No security deposit required. Upon completion of lease term, customer can continue to pay monthly lease amount, purchase or return the device. Customer is responsible for insurance and repairs. Early termination of lease/service: Remaining lease payments will be due immediately, and requires device return or payment of purchase option device price. If you return your cell phone, for any reason, your gift card will be forfeited; however, if you exchange your cell phone for another valid cell phone, your gift card will remain valid. Offer may not be combinable with other credits, discounts and offers. Customers who choose store pickup will receive gift card in store. Customers who choose shipping must provide a valid e-mail address to receive gift card. Gift card will be sent via e-mail to the provided e-mail address within approximately 16 business days. Offer may not be combinable with other credits, discounts and offers.

I was supposed to receive an apple gift card with my macbook but it never came

When I ordered my Macbook Pro from the Apple website I was told that I would receive a gift card for 100$ but it never came.

goldstock wrote:
When I ordered my Macbook Pro from the Apple website I was told that I would receive a gift card for 100$ but it never came.
Then you should be calling the online Apple Store and let them know you never received the gift card! There is nothing anyone here can do for you.

I purchased an itunes gift card for my nephew. I received a confirmation that the credit card had been debited, however he never received a code to activate his gift. Where can I find out the code for my gift voucher?

I purchased an itunes gift card for my nephew. I received a confirmation that the credit card had been debited, however he never received a code to activate his gift. Where can I find out the code for my gift voucher?

If you purchased your gift using iTunes, you can resend it. Just follow these steps to resend an unredeemed gift to any address:
http://support.apple.com/kb/HT1541

Gift Card Never Received - False Advertising

Like many of you, I also was promised a gift card when signing up for the triple play package. As I was told that this would be received after having service for 90 days, I waited and even allowed an extra month for processing and delivery. Of course, this did not come and when I contact Verizon, I spoke with several unhelpful agents. I have spoken with one person who was actually helpful and told me she could put the order in, but I was at my wits end after talking with clueless and rude representatives that wasted my time and Verizon's time. Have any of you had a successful resolution? I am planning to file complaints with the BBB about the false advertising and send them the copies of conversations and my documentation that I have. In anyone's experience has this been helpful?

Hi Gizzie26,
Thanks for posting.
I'm sorry for the problems you're having getting your gift card. I can help you with this from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks
Paul
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Never received gift card

Similar Messages

Maybe you are looking for