Never received price protection refund...

I spoke with a best buy rep on Monday about the price of the items I pre-ordered decreasing and they said I would receive a refund of the difference immediately. Several days later and I still don't see the adjustment. I ordered Hannibal Season 2 and Arrow Season 2 for a total $59.66 I used a $10 reward certificate & got the 15% off when you buy 2 tv shows promotion. If I would have placed the order now the total would come to around $46.75 (including the $10 certificate and 15% promotion.) I would appreciate some help in this matter as I am still waiting for my $12.xx refund that I was promised. Please note that I can not currently be reached over the phone.

Hello DeannaF7,
Welcome to the forum! Our Low Price guarantee is a great way to insure that you will always get the best price on your favorite products. I'm sorry to hear that the representative did not refund the difference on your TV shows immediately as promised. 
Using the e-mail you registered on the forum, I was able to locate the order, and I can see that a credit for the difference was applied earlier today, and you should see that reflected on your account within approximately 3 business days. 
Please let me know if you have any other questions or concerns.
Thank you, 
Maria|Social Media Specialist | Best Buy® Corporate
 Private Message

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