Never received serial number

I never received an email with serial number. How can i get it?

Adobe Premiere Pro cc 2014. I have made a one year subscription, downloaded the software from creative cloud but I never received an email with a serial number to unlock the software.
[private info removed by moderator]

Similar Messages

HT202159 Never received serial number after downloading pages.

How do I go about getting a serial number for pages? I purchased the app after the 30 day trial ran out, but never receieved a serial number. Once I do activate pages, will I love the already saved files from the past 30 days?

To put that more clearly:
You have to trash all of the demo version, before the bought one will work:
http://www.freeforum101.com/iworktipsntrick/viewtopic.php?t=105&mforum=iworktips ntrick
Peter

Never received serial number from app store cannot save in Pages

Just bought Pages it says its installed but features are still locked, tried suggesttions on Web page to no avail. What's the deal.

To put that more clearly:
You have to trash all of the demo version, before the bought one will work:
http://www.freeforum101.com/iworktipsntrick/viewtopic.php?t=105&mforum=iworktips ntrick
Peter

Question - purchased teacher edition. submitted info, have not received Serial Number?

Question - purchased teacher edition. submitted info, have not received Serial Number?

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If YES, read below
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If NO, you need to contact Adobe
This is an open forum, not Adobe support... you need Adobe staff support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

IWork: Bought as an app but never got serial number so I can't save files??

iWork: Bought as an app but never got serial number so I can't save files??

This means that at some time you had the iWork ’09 trial installed. You need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user. Yvan Koenig has written an AppleScript that removes the files. You can find it on his box.com account in for_iWork'09 > other_iWork'09 items > uninstall iWork '09.zip.

I am trying to download a disc verion of Elements 11 to my desktop and receiving serial number error

Hello, I am trying to download my Adobe Photoshop Elements 11 disc on my desktop computer. I am receiving a serial number error message. I loaded this disc on my laptop last night without any problems. Any help would be appreciated.

It is telling me that the seriel number is invalid and I know that it is not as I registered it and am entering exactly as I did on my laptop.

Issue: haven't received serial number for student & teacher ed. for photoshop CS6 extended

I have sent all info to receive my serial number for this product 4 days ago and still have not received any email to get the serial number for the product I brought. I'm not sure if the information (ie proof of eligibility) has been sent through.

Here's a link to the Contact Us page:
http://www.adobe.com/company/contact.html?promoid=JZEGC

Have not received serial number yet been 12 days

why havent i received my serial number email yet

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Receiving serial number

I downloaded the trial version of Photoshop Elements 12, and I did not receive an email for the serial number. On my Adobe account it does not show the product I have downloaded either.

It is telling me that the seriel number is invalid and I know that it is not as I registered it and am entering exactly as I did on my laptop.

Bought creative cloud and did not receive serial number

hi i have downloaded adobe creative cloud subscription. i did not receive a serial number in an email and my photoshop trial just expired. help!! i really need to use photoshop for school

Creative Cloud apps are not licensed via a serial number. Serial numbers are for perpetually licensed (non-Cloud) products.
With Cloud (subscription) software you sign in with your Adobe ID.
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

I just purchased download version of PS CS6. How long until I receive serial number?

I received an email that says I could download the CS6 and when I installed it I could find serial number in download box. OK, I downloaded software and I'm given two options: 1. Install - you have serial number AND 2. Try - You want to try Adobe PS CS6 for limited time. So the blue pill or the red? Since I don't have serial number I'm reluctant to install... Any advice????

Did you purchase a perpetual license, or a subscription?
The perpetual license serial number would be mailed to you, and listed in your account info on adobe.com.
A subscription just signs in with your Adobe ID.

Didn't receive serial number after purchasing product

How long do I have to wait? I started an online chat with customer care but haven't heard.

Datadink69 which Adobe software title or service did you purchase?

Never receive my IPAD 2, what will you do?

My new IPAD 2 was due to be delivered to my work place on 3/28 by FedEx, but I never received mine, the mail room signed for 6 IPADs, but FedEx only delivered 4, I was one of the unlucky two.
The security cam seems showing the FedEx guy delivered only four IPADs, but who knows? I called Fedex, and they said to call Apple, Company says mine is personal item, they are not responsible for it (Company policy that no one knows), I have no choice but to dispute the charge, I know it is not Apple's fault, but what else I can do?
Also, I know Apple never shows serial number, as I owned IPAD, IPOD, is there anyway Apple can trace my IPAD 2 that never came?

etsocal wrote:
Palo Alto Apple store got break-in last year, they recovered lost goods in a day. I am not sure if Apple provided the Mac addresses of the stolen units to the Police or by other clues, if they do, may be Apple can help me in my case.
For that break-in the police were able to obtain videos of the thieves and had a description of their car. So tracking down the thieves wasn't that difficult and did not depend on any technical information from Apple, certainly the MAC addresses of the equipment.
Sorry, but there is nothing Apple can do for you in this matter. If your receiving department signed for six iPad, then there probably isn't anything even FedEx will be obligated to do, since their records will show that your company agreed that the items were delivered. You need to take this up with your company management as an internal matter.
Regards.

Serial number control

I want to have a control on not receiving a return on a serial number which I have not sold before. How can I do this? Is there a user exit? Also I don't want to be able to sell a serial number from the consignment stock which I have not sent to the customer'sconsignment stock. How can I have those controls?

Hi,
Go to t-code OIS2
Select serial number profile which you speciefied in material master i.g. 0002, then click on serialization pricedure(at left side),
Now in pront of procedure SDRE (MAINTAIN RETURN DELIVERY) maintain as 01 (None).
it means when u create return delivery system never generates serial number.
For second one explore serial number in inventory management.
kapil
Edited by: Kapildev Farakte on Dec 10, 2009 4:11 AM

No Serial Number. No Re-Install. Help!

I purchased the CC bundle w/photoshop and lightroom. PS is fine. Lightroom was demanding a serial number. I spent FOUR hours with Chat...three supervisors. (Whoever decided that was a good idea should spend hell in an elevator). I ended up uninstalling lightroom, but the option to reinstall isn't available. Help.
Full chat log below, if anybody is interested.
Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forumswhere experts are online 24/7.
We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
You are now chatting with Chetan C. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
Chetan C: Hello! Welcome to Adobe Customer Service.
Chetan C: Hi Natasha.
Natasha: hey
Chetan C: We appreciate your patience and regret the inconvenience due to high wait time.
Natasha: ok
Natasha: can you help me?
Chetan C: I understand that you have been asked for serial number for lightroom.
Natasha: yes
Chetan C: I will be glad to help you with this.
Chetan C: May I please have your email address registered with Adobe?
Natasha: get to it, please.
Natasha: [email protected]
Chetan C: Sure.
Chetan C: Thank you for the email address.
Chetan C: Please allow me a moment while I check to obtain the best solution for you. This will take 2-4 minutes, could you please hold while I do that?
Natasha: ok
Chetan C: Thank you.
Chetan C: Thank you for staying online Natasha.
Natasha: ok
Chetan C: Just to confirm, are you trying to download Lightroom from creative cloud?
Natasha: I bought the ps and lr package, and downloaded. I have them both open. Ps is fine, lr is prompting me for a serial number.
Chetan C: Thank you for the information.
Chetan C: In this case I need to transfer this chat to the technical department so that they can assist you better regarding this.
Chetan C: May I go ahead?
Natasha: ok
Chetan C: Thank you, please stay online while I transfer this chat for you.
Natasha: how long is this going to take?
Natasha: fine
Chetan C: Right now, I will transfer.
Natasha: ok
Please wait while I transfer the chat to the appropriate group.
You are now chatting with 'Poulomi'
Poulomi: Hello. Welcome to Adobe Technical Support.
Poulomi: Hi Natasha.
Natasha: hi. I just need a serial number.
Poulomi: As I understand Lightroom is asking for serial number. Is that correct ?
Natasha: yes
Natasha: hello?
Poulomi: Please be informed that there is no serial number for creative cloud and if it is asking it is a issue.
Natasha: I don't understand why you can't just give me a serial number.
Natasha: Ok. I know I'm not the first person with this issue. How do you typically solve this issue?
Poulomi: Thank you for the information.
Poulomi: I will be glad to help you with this issue.
Poulomi: May I know from where you have download the app from adobe.com or from creative cloud desktop app ?
Natasha: After I paid, I downloaded an Adobe installer, and from there, the ps and lr downloads launched automatically.
Poulomi: Okay.
Poulomi: May I know the email address that you used to login to creative cloud desktop app ?
Natasha: [email protected]
Poulomi: Okay.
Poulomi: Please give me 2-3 minutes so that I would go ahead and check what best I can do for you.
Natasha: ik
Natasha: *ok
Poulomi: Thank you for your patience.
Natasha: do you have an answer for me?
Poulomi: Open a Finder window. Choose Go > Go To Folder.Type /etc and hit return, find Hosts file in etc folder and copy it to Desktop.And then copy and paste it on the chat window.
Natasha: I'm sorry… where do I do this?
Natasha: I'm on a MAC
Poulomi: The above steps is for mac only.
Poulomi: Click on finder.
Natasha: Got that
Natasha: now?
Poulomi: Then Choose Go that you find at the top.
Natasha: ok
Poulomi: Then select Go To Folder.
Poulomi: Type /etc and hit return, find Hosts file in etc folder and copy it to Desktop.And then copy and paste it on the chat window.
Natasha: hang on
Poulomi: Sure.
Natasha: ## # Host Database # # localhost is used to configure the loopback interface # when the system is booting. Do not change this entry. ## 127.0.0.1 localhost 255.255.255.255 broadcasthost ::1 localhost fe80::1%lo0 localhost
Natasha: Did I do that right?
Poulomi: Just to confirm is it the full host file ?
Natasha: it's titled hosts
Poulomi: Yes, you did the right Natasha.
Natasha: there are two more files in etc: hosts.ac and hosts.equiv
Natasha: ok
Poulomi: Thank you.
Poulomi: May I know if you are in home network or corporate network ?
Natasha: home.
Natasha: Please let the supervisors know that having a universal serial problem to give people when they encounter this problem would be A LOT easier and efficient.
Poulomi: Okay.
Poulomi: Launch the app and click on 'license this software'.
Natasha: which - lightroom?
Poulomi: Yes, you are right.
Natasha: ok
Poulomi: Just to confirm did you get the option 'license this software' ?
Natasha: no.
Natasha: It says welcome
Natasha: two options
Natasha: i have a serial number and want to license lightroom
Poulomi: May I know the two options ?
Natasha: there's a buy button under that one
Poulomi: Click on license lightroom .
Natasha: and a "I want to try" saying there are 30 days in your trial period
Natasha: that's checked.
Natasha: the license option is checked
Natasha: and the United States.
Natasha: when I hit next
Natasha: it asks for the serial number
Natasha: Is there no way to do this faster?
Natasha: I didn't want to spend 2 hours licensing photoshop this morning.
Natasha: Do you have a supervisor?
Poulomi: In this case lets try some more trouble shooting steps.
Natasha: NO. I want a supervisor. I have no more time to do this. The problem is not on my end.
Natasha: I've just paid you over $100. Send me a new download link or a serial number.
Poulomi: Please allow me 2 minutes while I check for it.
Natasha: ok
Poulomi: Thank you for your time and patience.
Poulomi: Natasha, we truly understand your concern , we do feel the same if we were in your situation. Please allow me to access your system and then we will try to resolve this issue with in few minutes Natasha, if it not resolved then I will definitely transfer the chat to our Supervisor, is this fine with you?
Poulomi: Could you please confirm if allow me to access your system and then we will try to resolve this issue with in few minutes ?
Natasha: You want to access my computer?
Poulomi: Okay.
Natasha: Not a chance
Natasha: GET ME A SUPERVISOR OR SEND ME A NEW DOWNLOAD LINK.
Natasha: I'm sorry, this is very frustrating, but I absolutely will not allow you to access my computer.
Poulomi: Okay
Poulomi: Let me check with the supervisor
Natasha: great
Poulomi: Please stay online while I transfer this chat to our Supervisor.
Natasha: hurry please
Sharath: Hi Natasha. My name is Sharath, I'm the floor supervisor.
Natasha: ok
Sharath: Please allow me 2-3 minutes, while I check your chat interaction with Poulomi.
Natasha: just do it.
Natasha: I have NO MORE TiME to spend on this
Sharath: Thank you for staying online.
Sharath: I understand that you have purchased and install PhotoshopPhotography subscription, out of which Lightroom 5 is asking for serial number. Is that correct?
Natasha: I've said it at least 4 times in this chat.
Natasha: yes
Sharath: Natasha, I am sorry for the inconvenience cuased you with this regard. However, you have purchased a subscription version of Photoshop and Lightroom 5, for which you will not receive serial number to activate the product.
Sharath: Natasha, can I help you with few troubleshooting steps to fix this issue?
Natasha: well then it seems to me tat the download you gave me shouldn't be asking for one.
Natasha: Do you realize I've been chatting for 3 hours?
Natasha: I am not troubleshooting….the assumption is that there is something wrong on my end?
Natasha: NO
Natasha: Send me a new version
Natasha: this is absolutely ridiculous
Natasha: Who is your supervisor?
Sharath: Natasha, I do understand your concern, however, we have to remove Lightroom registrations files from your computer and re-install to fix the issue.
Natasha: You could have said that 3 hours ago.
Sharath: If I send you a new version, still the old registration files on your computer will prevent you from activation and prompt you for serial number.
Natasha: OK, so uninstall everything? And you'll send me a reinstall link
Sharath: In Finder, click on Applications and trash Lightroom 5 folder.
Natasha: are there any other steps?
Natasha: All Adobe or just lightroom?
Sharath: Once you trash Lightrom 5 folder, in Finder, click on Go > Go to Folder
Sharath: Type /library and hit enter
Sharath: Then open Application Support/Adobe folder and trash Lightroom folder
Sharath: Let me know once done.
Natasha: It's gone.
Sharath: Now again in Finder, click on Go > Go to Folder.
Natasha: I uninstalled using a cleaner program
Natasha: Everything associated with it is gone.
Natasha: Now what
Sharath: Natasha, you need to manually remove Lightroom registration files from Application Support/Adobe folder
Natasha: Come on.
Sharath: Please oipen Application Support/Adobe folder and trash Lightroom folder under Library location
Sharath: *Please open Application Support/Adobe folder and trash Lightroom folder under Library location
Natasha: ok, everytthing is gone.
Sharath: Now again in Finder, click on Go > Go to Folder.
Sharath: Type ~/library and hit enter
Sharath: This is to navigate to users library location.
Natasha: ok
Sharath: In there open Application Support/Adobe folder and trash OOBE folder
Natasha: ok
Sharath: Now launch Creative Cloud Desktop application
Sharath: Sign in with your Adobe ID
Sharath: Then click on Apps tab and download and install Lightroom 5
Sharath: Are you installing Lightroom now?
Natasha: NO, it's not listed on the list of applications.
Sharath: Using Creative Cloud desktop application?
Natasha: You made me uninstall it.
Natasha: yes
Natasha: I'm sorry. I'm done with you
Sharath: Just to confirm, are you not getting option to install Lightroom 5 using Creative Cloud ?
Natasha: Yes
Natasha: Just, type in what I'm supposed to do.
Natasha: I'll be in and out.
Natasha: This is VERY FRUSTRATING.
Sharath: Natasha, on the top right corner in Creative Cloud desktop application, click on the small gear icon and click on Preferences
Sharath: Under Accounts tab, click on Sign Out.
Sharath: Then again, click on Geat Icon and select Quit.
Sharath: *Then again, click on Gear Icon and select Quit.
Sharath: Once you close Creative Cloud desktop application, launch it again, sign in and try to download Lightroom
Sharath: Are you able to start Lightroom installation?
Sharath: Natasha, please keep me posted every two minutes as to avoid chat disconnection due to session inactivity.
Sharath: I am sorry, did I lose you?

I don't know if it will help, but the http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
--has a link about why you are prompted to enter a serial number
--has a link about installing and updating
-Discussion of RE-installing http://forums.adobe.com/thread/1398961?tstart=0

Never received serial number

Similar Messages

Maybe you are looking for