Never received welcome coupon.

I never received the welcome coupon for 50% off a strategy guide or Buy 2 Get 1 Free Used games. I signed up in early September. Please assist.

There`s currenly no Gamer`s Club/Gamer`s Club Unlocked membership cards although the idea is currently "under review" here(the 7th one down).
http://www.forums.bestbuy.com/t5/Best-Buy-IdeaX/idb-p/IdeaX/status-key/UnderReview
All of your benefits can be had by entering your correctly linked MyBB account # or phone # attached to the MyBB account with GCU. If you have a MyBB/Reward Zone membership card once scanned it`ll do the same thing.
In-store once your MyBB/phone info is scanned/entered there should be a pop up box prompt on the cashiers screen and you`ll be asked to verify the keypad info. Once completed the discount will be automatic.

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Signed up for Gamers Club Unlocked on 5/28 and never received Welcome Coupon email packet

Hello,
I signed up for the Gamers Club Unlocked on 5/28 and am still waiting to receive my Welcome coupon email packet. I was told that this takes 2-3 days but have not received anything. I combed through my spam/junk email filter as well and did not find anything.

Greetings johnnysucco, and welcome to the forum!
It can generally take 1 to 2 business days for the Welcome Packet to arrive via email once a member has become Unlocked. If it has been more than 2 business days and you have not received the Welcome Packet yet, then I want to make sure the email address that we have one file is accurate. I am going to send you a private message so that I can go over your My Best Buy™ account with you. To check your private messages, you would want to login to the forum and click on the envelope icon at the top of the screen.
Thank you for reaching out to us.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Never received welcome coupons

I signed up for the Gamers Club Unlocked a little over a week ago for the $30 promotion. I had an issue activating it at the store, I had to go back to customer service because the cashier did not activate it. I see moderators saying that it takes 2-3 business days for them to be emailed but I have not received anything. I also don't see any indication on the website that I am a member either. I do see the 20% discount applied to the cart though.

Hello Brad4815,
I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
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I have never received my coupons for having the game club unlocked.

I have never received my coupons for having the game club unlocked. They are not in my spam folder or anything like that also. Thanks for any help you can give. I want to use my 50% off coupon for a strategy guide,

Hello TheMaggot38,
Thanks for joining Gamers Club Unlocked! I'm pleased to have you on board, and I'm sure you're enjoying the added benefits to your My Best Buy experience.
Some of the first benefits should be the welcome coupons, and I am sorry to hear yours were never delivered. I will look into this and send you a private message with additional information. Please watch for this shortly.
To check your messages, while logged into the forum click on the envelope in the upper right page corner.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Have not received welcome coupons yet

Hi all,
I signed up for GCU for the $30 sale price on February 15th, but have yet to recieve my welcome coupons. I know it typically takes 2-3 days to get the email, so I can give it a couple more days, but I just figured I'd get on top of it sooner rather than later.
Thanks

Hi crazyg0od33,
Welcome to the Best Buy forum, and congratulations on becoming Unlocked!
As you mentioned, you should receive a Welcome Packet via email within about 2 to 3 business days. Since you purchased your Unlocked membership on 2/15/2015, your 3rd business day would have been 2/18/2015. Please feel free to send me a private message if you still do not have a Welcome Packet, by clicking on the blue button in my signature, and I will see what I can do to help. Just remember to first double check your email accounts spam/junk folders.
Thank you for posting to the forum and for being a My Best Buy™ member.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Not received welcome coupon

Hello all,
I am new to the gamers club unlocked. I purchased my membership earlier this week, and I haven't received my welcome coupon. If anyone can tell me what I can do to get this coupon, it would be greatly appreciated. Thanks!

Hello Tarheelmatt2013,
Let me start by welcoming you to the Gamers Club Unlocked program and thank you for posting on the forums! Have you checked your "Junk" or "Spam" folder associated with your email address? Sometimes the email can be filtered there. If not, please send me a private message by clicking the blue box at the end of my signature with your purchase information. I'll be happy to investigate your account.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Didn't Receive Welcome Coupons

Hello! Any help is greatly appreciated
I've been a member of GCU since March 2014. However, I recently (last month) added another 2 years to my membership in-store, but I haven't received my welcome coupons yet. From what I understand, I should still receive the coupons since I added 2 more years, correct?
Is there anything I can do to still get the coupons?
Thank you!
Solved!
Go to Solution.

Greetings Shawn87, and welcome to the Best Buy forum,
You should have received a Welcome Packet via email 2 to 3 business days after purchasing the additional two years. It is possible that your Welcome Packet was sorted into one of your email accounts spam/junk folders, as that tends to happen. Any coupons in the Welcome Packet you were sent would have expired by now.
With that being said, I will be sending you a private message to go over your My Best Buy™ account with you and to see what I can do to help. You can check your private messages by logging into the forum and clicking on the little yellow envelope icon located at the top of the page.
Thank you for posting and for being an Unlocked member.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Haven't received welcome coupons yet...

I haven't received my welcome coupons yet and I registered for GCU on the 18th of February. I was just wondering when I am supposed to receive those because I wanted to get the FFType-0 strategy guide. Thanks for any help!

Hello BBPunjabi816,
I want to thank you for joining the Gamers Club Unlocked and contacting us on the forums. Please make sure to check your "Junk" or "Spam" folders associated with your My Best Buy account. If you're unable to locate the coupons, then please send me a private message by clicking the blue box at the end of my signature with your program purchase information.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Re: Joined GCU but never received "Welcome Packet" / coupons...

I also have had troubles with the GCU coupons! I have been using the GCU discounts for the new games and such, but I haven't received my Gamer Welcome packets coupon. =( I could've sworn I saw it in my email but when I checked back at a different date, there was no evidence!

Hello Advent_lee,
Thank you for renewing your Gamers Club Unlocked membership. I'll be happy to help you today.
Typically Unlocked welcome packets will arrive within 2-3 business days after you enroll, so you should have seen it by now. I'll review your information and follow up with you via private message shortly. To check your messages, when logged into the forum click on the envelope icon in the upper right corner of the browser window.
Thanks again,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Joined GCU but never received "Welcome Packet" / coupons...

In particular, I'd like to use the "50% off game guide"coupon before a sale on the guide expires. Thanks in advance for your help with this matter.

Hello mjswooosh,
Thank you for enrolling in Gamers Club Unlocked! We're pleased to have you as part of our program. As you registered after our first batch went out, it is possible you will not receive your packet until this month. Please let me know via private message if you don't receive your welcome packet within a week from today.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Never received Welcome pack e-mail?

I never recieved my e-mail earlier this year, then I took advantage of the deal last week and renewed my membership through 2018 but I've yet to recieve my welcome e-mail with coupons.
Any chance a mod can help me by looking up my membership account?

Hello Dawgfan2006,
Thank you for joining Gamers Club Unlocked. Thanks too for participating in an early renewal. I'm happy to hear you've enjoyed the benefits and already want to ensure they stick around for an added two years.
The welcome packet coupons are certainly benefits our members can expect, and I'll be happy to review this with you. Please watch for a private message from me shortly after I have reviewed your account.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Never received my Gamers Club coupons, signed up in May

I signed up back in May during one of the sales on the subscription and never received my coupon packet. I assumed it was not included since I got it on sale, then was just recently informed that I should have received it.

Hi debood,
A belated welcome to the My Best Buy Gamers' Club Unlocked program! It typically only takes 2-3 business days for welcome packets to arrive by e-mail, so you certainly should have received yours by now.
I've sent you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

College Student coupon never received

I purchased a Mac Book Pro for my granddaughter to start college. I had planned to purchase it at the Apple Store but we took a chance that the Best Buy in Edwardsville, Il (an hour drive) would have the one she wanted. We waited over half an hour in the store (with multiple attempts) to get the "College Student Deal" coupon without success. We had to leave and I asked if we could purchase the computer and she could try to receive the coupon at home and bring it in for a credit. The clerk gave us two weeks. She never received the coupon in her edu e-mail. She confirmed her e-mail address with the school IT dept and they told her they think the problem is on Best Buy's end. I have called Best Buy Customer Service three times (with long waits and many transfers) without resolution to this problem. I was told by one of the Customer Service representatives (in technical terms) that it may be being blocked and that she would never receive it. I feel I have invested a great deal of time in trying to resolve this issue so yesterday, my day off, I went back to the Best Buy store to talk to a manager. I was given instructions to go to this site for help. Yet another diversion. I am beyond frustrated at having spent so much time and effort on such a simple issue and am wondering if this is a method to discourage the customer. When I purchased my oldest grandchild's Mac I did not encounter this problem - but I did not purchase it at Best Buy. Reading the other posts on this site I see that this is a common problem and wonder why.

Hi vlb,
First of all, best of luck to your granddaughter as she starts college! It's definitely a big step, and making the transition from outlined curriculum to more self-guided study can prove to be a challenge.
It sounds like you and your granddaughter have both tried a few different measures so far, so some additional research may be necessary to determine why she may not have received an acknowledgement message by now. Please make sure to check your private messages when you can by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page. You may also want to check out our College Student Deals Coupons FAQ if you haven't already done so.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers club unlocked welcome coupon

Dear BestBuy customer service,
I got my gamers club unlocked membership on late May 2014 and haven't received welcome coupon yet.
Can you help me to deal with this problem?
Thank you,
Besar

Hi besarwicaksono & dimi_dee1,
Welcome to the My Best Buy Gamers' Club! It typically only takes 2-3 days for welcome packets to arrive via e-mail, so it's surprising to hear that neither of you have received yours by now.
I've sent each of you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Never received my welcome coupons

As the subject line says, I never received my welcome coupons after signing up for the gamers club unlocked. I signed up for the program when I purchased call of duty advanced warefare on release night 11/3. My account shows the that program is active and I see the discounts on games when adding them to my cart. I just never received my welcome coupons.

Hello askogstad,
Thank you for joining our forum, and thank you for being a Gamers Club Unlocked member! We're glad to have you with us.
I'm glad to hear your account was properly activated and you are able to take advantage of the great benefits like 20% off new game purchases. The welcome packet coupons are certainly another great incentive, and I'll be happy to review those with you as well. Please watch for a private message from me shortly.
To check your messages, while logged into the forum click on the envelope in the upper right corner of the page.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Never received welcome coupon.

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